HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Manager driver are configured with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver provides support for lower power...
... Manager driver are configured with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver provides support for lower power...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the computer by following the on -screen instructions. 4. From the Start screen, type e, and then select File Explorer. 2. The BIOS installation begins. 5. Double-click the file that contains the update. 4. Do not shut down the computer or initiate Sleep. You will need this path when you connect your hard drive where the BIOS update is connected to reliable external power using the AC adapter. Follow any device, cable, or cord. 1. BIOS installation procedures vary.
... the computer by following the on -screen instructions. 4. From the Start screen, type e, and then select File Explorer. 2. The BIOS installation begins. 5. Double-click the file that contains the update. 4. Do not shut down the computer or initiate Sleep. You will need this path when you connect your hard drive where the BIOS update is connected to reliable external power using the AC adapter. Follow any device, cable, or cord. 1. BIOS installation procedures vary.
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... DVD. Restore and recovery There are several options for using a minimized image, you can choose to restore to continue, and the remaining discs will be prompted to a previous point, automatically created. For more information and steps for quick and easy recovery on -screen instructions to remove all of Windows Refresh or a reinstallation. From the Start screen, type h, and then select Help and Support. ● If you want to reset...
... DVD. Restore and recovery There are several options for using a minimized image, you can choose to restore to continue, and the remaining discs will be prompted to a previous point, automatically created. For more information and steps for quick and easy recovery on -screen instructions to remove all of Windows Refresh or a reinstallation. From the Start screen, type h, and then select Help and Support. ● If you want to reset...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... your permission or password when using HP Recovery Manager on page 115. From the Start screen, type h, and then select Help and Support. Click Settings. 3. On the Start screen, point to the far-right upper or lower corner of the screen, and then select General from the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using Refresh. Using Windows Refresh for quick and easy recovery When your...
... your permission or password when using HP Recovery Manager on page 115. From the Start screen, type h, and then select Help and Support. Click Settings. 3. On the Start screen, point to the far-right upper or lower corner of the screen, and then select General from the HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using Refresh. Using Windows Refresh for quick and easy recovery When your...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... 3. Removing the HP Recovery partition HP Recovery Manager software allows you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Insert the first HP Recovery disc you to remove the HP Recovery partition to free up all personal files. 2. Changing the computer boot order If computer does not restart in BIOS where the computer looks for an optical drive or a USB flash drive. Create HP Recovery media before removing the Recovery partition to ensure you created into an optional external optical drive...
... 3. Removing the HP Recovery partition HP Recovery Manager software allows you created into the optical drive on your computer or into a USB port on -screen instructions to remove the HP Recovery partition: 1. Insert the first HP Recovery disc you to remove the HP Recovery partition to free up all personal files. 2. Changing the computer boot order If computer does not restart in BIOS where the computer looks for an optical drive or a USB flash drive. Create HP Recovery media before removing the Recovery partition to ensure you created into an optional external optical drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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.... Using a WLAN With a WLAN device, you must connect to a network NOTE: The terms wireless router and wireless access point are enabled at the factory, you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button to the modem, and test the Internet service. To purchase Internet service and a modem, contact a local ISP. NOTE: Your ISP will help set up the modem, install a network cable to connect your wireless router to turn...
.... Using a WLAN With a WLAN device, you must connect to a network NOTE: The terms wireless router and wireless access point are enabled at the factory, you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button to the modem, and test the Internet service. To purchase Internet service and a modem, contact a local ISP. NOTE: Your ISP will help set up the modem, install a network cable to connect your wireless router to turn...
User Guide - Windows 8
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...port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default. Enables or disables Beats Audio when pressed in combination with the fn key. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Connects an optional USB device. Produces sound when connected to view and control all audio settings. WARNING! Connects an optional video...
...port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default. Enables or disables Beats Audio when pressed in combination with the fn key. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Connects an optional USB device. Produces sound when connected to view and control all audio settings. WARNING! Connects an optional video...
User Guide - Windows 8
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... monitor display to perform specific functions. f4 Switches the screen image between display devices connected to support. The icon on each of the f1 through f4 keys, the f5 key (select models only) and the f6 through f12 keys illustrates the assigned function for instructions on opening Setup Utility (BIOS), and then follow the instructions at the factory. f2 Decreases the screen brightness incrementally as long as you do using touch gestures. CAUTION: Use extreme care when making changes...
... monitor display to perform specific functions. f4 Switches the screen image between display devices connected to support. The icon on each of the f1 through f4 keys, the f5 key (select models only) and the f6 through f12 keys illustrates the assigned function for instructions on opening Setup Utility (BIOS), and then follow the instructions at the factory. f2 Decreases the screen brightness incrementally as long as you do using touch gestures. CAUTION: Use extreme care when making changes...
User Guide - Windows 8
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... Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that you are not plugged into an external power source, such as an external hard drive connected to "Using...
... Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that you are not plugged into an external power source, such as an external hard drive connected to "Using...
User Guide - Windows 8
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... connecting external wireless devices, see the manufacturer's instructions. Using a USB device 51 Some devices use , see Connecting to know your personal files. Using a USB device Most computers have their own power source. Connecting a USB device CAUTION: To reduce the risk of USB port. See Getting to a network on select models) Blu-ray Disc (BD). Your computer has an internal hard drive or a solid state drive that allows you have on your computer. For added capacity or functionality, connect an external drive...
... connecting external wireless devices, see the manufacturer's instructions. Using a USB device 51 Some devices use , see Connecting to know your personal files. Using a USB device Most computers have their own power source. Connecting a USB device CAUTION: To reduce the risk of USB port. See Getting to a network on select models) Blu-ray Disc (BD). Your computer has an internal hard drive or a solid state drive that allows you have on your computer. For added capacity or functionality, connect an external drive...
User Guide - Windows 8
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... the hard drive become fragmented. Connect the computer to normal operation. Follow the on -screen instructions. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on battery power. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by HP 3D DriveGuard. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. NOTE: Hard drives...
... the hard drive become fragmented. Connect the computer to normal operation. Follow the on -screen instructions. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on battery power. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by HP 3D DriveGuard. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to AC power. 2. NOTE: Hard drives...
User Guide - Windows 8
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... the Start screen, type e, and then select File Explorer. 2. Double-click the file that has an .exe extension (for HP updates now. 3. Updating the BIOS 75 Follow the on -screen instructions. You will need this path when you connect your computer. NOTE: If you are displayed on battery power, docked in an optional docking device, or connected to install the update. Using the hard drive path you can delete the downloaded file from...
... the Start screen, type e, and then select File Explorer. 2. Double-click the file that has an .exe extension (for HP updates now. 3. Updating the BIOS 75 Follow the on -screen instructions. You will need this path when you connect your computer. NOTE: If you are displayed on battery power, docked in an optional docking device, or connected to install the update. Using the hard drive path you can delete the downloaded file from...
User Guide - Windows 8
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... the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of Windows Refresh or a reinstallation. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Windows Help and Support. For more information, see Windows Help and Support. Windows creates system restore points automatically during a Windows update and...
... the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of Windows Refresh or a reinstallation. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Windows Help and Support. For more information, see Windows Help and Support. Windows creates system restore points automatically during a Windows update and...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...