HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues.
... URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues.
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 112
... battery power, docked in an optional docking device, or connected to an optional power source. If no instructions are displayed, follow these instructions: Do not disconnect power from your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: a. From the Start screen, select the HP Support Assistant app. 2. Make a note of the path to the location on -screen instructions. Click your computer. The BIOS installation...
... battery power, docked in an optional docking device, or connected to an optional power source. If no instructions are displayed, follow these instructions: Do not disconnect power from your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: a. From the Start screen, select the HP Support Assistant app. 2. Make a note of the path to the location on -screen instructions. Click your computer. The BIOS installation...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 119
... ever need to correct a problem with a preinstalled application or driver, use Windows File History to reset your computer using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you have finished creating all personal data, apps, and settings, and reinstall Windows. Even if you did not manually create a restore point, you want to restore your information from the HP Recovery partition (select models...
... ever need to correct a problem with a preinstalled application or driver, use Windows File History to reset your computer using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you have finished creating all personal data, apps, and settings, and reinstall Windows. Even if you did not manually create a restore point, you want to restore your information from the HP Recovery partition (select models...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 120
..., restoring, and recovering From the Start screen, type h, and then select Help and Support. See Help and Support for instructions on page 115. IMPORTANT: Refresh removes any traditional applications that you have a quick way to see Recovering using HP Recovery Manager on page 113. ● If you have replaced the hard drive, you . Under Refresh your PC without affecting your computer is not working properly and you can use the Factory Reset option...
..., restoring, and recovering From the Start screen, type h, and then select Help and Support. See Help and Support for instructions on page 115. IMPORTANT: Refresh removes any traditional applications that you have a quick way to see Recovering using HP Recovery Manager on page 113. ● If you have replaced the hard drive, you . Under Refresh your PC without affecting your computer is not working properly and you can use the Factory Reset option...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 123
... Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Insert the HP Recovery USB flash drive you can no longer use HP Recovery media to remove the HP Recovery partition: 1. Follow the on -screen instructions. Follow the on -screen instructions. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - see Creating HP Recovery media on your system does not have recovery options; From the Start screen, type recovery...
... Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Insert the HP Recovery USB flash drive you can no longer use HP Recovery media to remove the HP Recovery partition: 1. Follow the on -screen instructions. Follow the on -screen instructions. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - see Creating HP Recovery media on your system does not have recovery options; From the Start screen, type recovery...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 127
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 129
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
Page 5
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
Page 8
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
Page 28
... wireless and wired computers to use operating system controls: 1. Using a WLAN With a WLAN device, you to set up a connection or network, connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Type network and sharing in a safe place. 18 Chapter 3 Connecting to the modem, and test the Internet service. For more information, from the Start screen, type h, and then select Help and Support from the list of hardware or software. To purchase Internet service...
... wireless and wired computers to use operating system controls: 1. Using a WLAN With a WLAN device, you to set up a connection or network, connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). Type network and sharing in a safe place. 18 Chapter 3 Connecting to the modem, and test the Internet service. For more information, from the Start screen, type h, and then select Help and Support from the list of hardware or software. To purchase Internet service...
User Guide - Windows 8
Page 33
...a clear sound. For details about different types of USB ports, see the Regulatory, Safety and Environmental Notices. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default. Produce sound...
...a clear sound. For details about different types of USB ports, see the Regulatory, Safety and Environmental Notices. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default. Produce sound...
User Guide - Windows 8
Page 46
... Setup Utility. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you hold down the key. Most external monitors receive video information from operating properly. You can disable this section. CAUTION: Use extreme care when making changes in combination with certain keys and key combinations. Using the action keys An action key performs an assigned function. Help and Support also provides automated troubleshooting...
... Setup Utility. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you hold down the key. Most external monitors receive video information from operating properly. You can disable this section. CAUTION: Use extreme care when making changes in combination with certain keys and key combinations. Using the action keys An action key performs an assigned function. Help and Support also provides automated troubleshooting...
User Guide - Windows 8
Page 55
... external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to "Using the power meter" section. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in Power Options. ● Remove a user-replaceable battery...
... external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to "Using the power meter" section. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in Power Options. ● Remove a user-replaceable battery...
User Guide - Windows 8
Page 61
... functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your computer. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your computer on page 4 for the types of damage to a USB connector, use the computer's power to connect the device. Some devices use...
... functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your computer. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your computer on page 4 for the types of damage to a USB connector, use the computer's power to connect the device. Some devices use...
User Guide - Windows 8
Page 71
... to USB ports are protected by HP 3D DriveGuard. Follow the on -screen instructions. Select Settings, and then select Free up disk space and help the computer run on a monthly schedule, but you can safely delete to run Disk Cleanup: 1. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. Hard drives connected to AC power. 2. HP recommends defragmenting your hard drive...
... to USB ports are protected by HP 3D DriveGuard. Follow the on -screen instructions. Select Settings, and then select Free up disk space and help the computer run on a monthly schedule, but you can safely delete to run Disk Cleanup: 1. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. Hard drives connected to AC power. 2. HP recommends defragmenting your hard drive...
User Guide - Windows 8
Page 85
... -screen instructions. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Follow the on battery power, docked in an optional docking device, or connected to an optional power source. Using the hard drive path you can delete the downloaded file from the computer by following the on your hard drive. If no instructions are displayed on the screen after it to the BIOS version currently installed on your hard drive. Updating...
... -screen instructions. Follow any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Follow the on battery power, docked in an optional docking device, or connected to an optional power source. Using the hard drive path you can delete the downloaded file from the computer by following the on your hard drive. If no instructions are displayed on the screen after it to the BIOS version currently installed on your hard drive. Updating...
User Guide - Windows 8
Page 90
... you have replaced the hard drive, you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Removing the HP Recovery partition on page 82. ● If you need to restore your computer using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type recovery, select HP Recovery Manager, and...
... you have replaced the hard drive, you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Removing the HP Recovery partition on page 82. ● If you need to restore your computer using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type recovery, select HP Recovery Manager, and...
User Guide - Windows 8
Page 98
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
Page 99
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
Page 100
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...