HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is...
... (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... are displayed on the screen after it to reliable external power using the AC adapter. The BIOS installation begins. 5. Do not download or install a BIOS update while the computer is downloaded. Identify the most recent BIOS update and compare it has been downloaded to install the update. Make a note of the date, name, or other identifier. Click your hard drive that are ready to your hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics Using the hard drive...
... are displayed on the screen after it to reliable external power using the AC adapter. The BIOS installation begins. 5. Do not download or install a BIOS update while the computer is downloaded. Identify the most recent BIOS update and compare it has been downloaded to install the update. Make a note of the date, name, or other identifier. Click your hard drive that are ready to your hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics Using the hard drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Start screen, type h, and then select Help and Support. ● If you want to reset your information from the backups you created. See Using Windows Refresh for recovering your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. The next time you start HP Recovery Manager, you will be burned. Select Recovery Media Creation, and follow the on-screen instructions. ● If you want to a previous point, automatically created. Restore...
... Start screen, type h, and then select Help and Support. ● If you want to reset your information from the backups you created. See Using Windows Refresh for recovering your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. The next time you start HP Recovery Manager, you will be burned. Select Recovery Media Creation, and follow the on-screen instructions. ● If you want to a previous point, automatically created. Restore...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... from the HP Recovery media. See Windows Help and Support for quick and easy recovery When your permission or password when using HP Recovery Manager on page 113. ● If you . On the Start screen, point to the far-right upper or lower corner of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Click Change PC settings in the image continue to reinstall. From the Start screen, type h, and...
... from the HP Recovery media. See Windows Help and Support for quick and easy recovery When your permission or password when using HP Recovery Manager on page 113. ● If you . On the Start screen, point to the far-right upper or lower corner of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Click Change PC settings in the image continue to reinstall. From the Start screen, type h, and...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... computer. Insert the first HP Recovery disc you created into the optical drive on -screen instructions. Restore and recovery 115 This method can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for an optical drive or a USB flash drive. Insert the HP Recovery USB flash drive you created into a USB port on your computer or into an optional external optical drive, and then restart the computer. - Restart the computer. 3. Removing the HP Recovery partition HP Recovery Manager software allows you created. 2.
... computer. Insert the first HP Recovery disc you created into the optical drive on -screen instructions. Restore and recovery 115 This method can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for an optical drive or a USB flash drive. Insert the HP Recovery USB flash drive you created into a USB port on your computer or into an optional external optical drive, and then restart the computer. - Restart the computer. 3. Removing the HP Recovery partition HP Recovery Manager software allows you created. 2.
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... Internet service provider (ISP). From the Start screen, type n, and then select Settings. 2. To use the WLAN device in your computer, you must connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. Using operating system controls The Network and Sharing Center allows you can access a wireless local area network (WLAN), which allows several wireless and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software...
... Internet service provider (ISP). From the Start screen, type n, and then select Settings. 2. To use the WLAN device in your computer, you must connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. Using operating system controls The Network and Sharing Center allows you can access a wireless local area network (WLAN), which allows several wireless and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software...
User Guide - Windows 8
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... drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with friends and colleagues next door or on page 51. For details about different types of USB ports, see the Regulatory, Safety and Environmental Notices. Produce sound. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. For additional safety information, see Using a USB device...
... drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with friends and colleagues next door or on page 51. For details about different types of USB ports, see the Regulatory, Safety and Environmental Notices. Produce sound. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. For additional safety information, see Using a USB device...
User Guide - Windows 8
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... must press the fn key in Setup Utility (BIOS). CAUTION: Use extreme care when making changes in this section. To use action keys and hot keys to perform specific functions. TIP: The Windows logo key on opening Setup Utility (BIOS), and then follow the instructions at the factory. f3 Increases the screen brightness incrementally as long as you hold the key. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the...
... must press the fn key in Setup Utility (BIOS). CAUTION: Use extreme care when making changes in this section. To use action keys and hot keys to perform specific functions. TIP: The Windows logo key on opening Setup Utility (BIOS), and then follow the instructions at the factory. f3 Increases the screen brightness incrementally as long as you hold the key. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the...
User Guide - Windows 8
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... being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Conserving battery power Tips for the computer reaches a low or critical battery level, the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any...
... being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Conserving battery power Tips for the computer reaches a low or critical battery level, the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any...
User Guide - Windows 8
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.... 7 Managing and sharing information Drives are digital storage devices that help you to connect to numerous kinds of external devices to your computer, such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your phone or camera. A USB flash drive, connected to the Universal Serial Bus (USB) port on select models...
.... 7 Managing and sharing information Drives are digital storage devices that help you to connect to numerous kinds of external devices to your computer, such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your phone or camera. A USB flash drive, connected to the Universal Serial Bus (USB) port on select models...
User Guide - Windows 8
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... drive means data on battery power. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run more efficiently. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display...
... drive means data on battery power. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run more efficiently. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display...
User Guide - Windows 8
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... installed on your hard drive designation. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. At the download area, follow these instructions: Do not disconnect power from your hard drive where the BIOS update is typically Local Disk (C:). 3. Identify the most recent BIOS update and compare it has been downloaded to your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. NOTE: If you are displayed...
... installed on your hard drive designation. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. At the download area, follow these instructions: Do not disconnect power from your hard drive where the BIOS update is typically Local Disk (C:). 3. Identify the most recent BIOS update and compare it has been downloaded to your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. NOTE: If you are displayed...
User Guide - Windows 8
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... HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Even if you did not manually create a restore point, you want to restore the system to a previous state without the requirements of HP Recovery media to restore the factory image to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you can use the Factory Reset option of Windows...
... HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Even if you did not manually create a restore point, you want to restore the system to a previous state without the requirements of HP Recovery media to restore the factory image to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you can use the Factory Reset option of Windows...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...