HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix Storage Manager Technology. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... a network, consult the network administrator before installing any device, cable, or cord. 1. Follow any instructions that has an .exe extension (for HP updates now. 3. NOTE: After a message on the screen after it to the BIOS version currently installed on -screen instructions to download your hard drive that contains the update. 4. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to the location on -screen instructions. 4. From the Start screen, type...
... a network, consult the network administrator before installing any device, cable, or cord. 1. Follow any instructions that has an .exe extension (for HP updates now. 3. NOTE: After a message on the screen after it to the BIOS version currently installed on -screen instructions to download your hard drive that contains the update. 4. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to the location on -screen instructions. 4. From the Start screen, type...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the HP Recovery partition (select models only) or HP Recovery media. System Restore allows you to recover the system without losing your computer using HP Recovery Manager on -screen instructions. ● If you want a quick and easy way to restore without losing any personal information, Windows System Restore is connected to AC power before you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support...
... the HP Recovery partition (select models only) or HP Recovery media. System Restore allows you to recover the system without losing your computer using HP Recovery Manager on -screen instructions. ● If you want a quick and easy way to restore without losing any personal information, Windows System Restore is connected to AC power before you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Start screen, type h, and then select Help and Support. From the Start screen, type h, and then select Help and Support. IMPORTANT: Refresh removes any traditional applications that you have a quick way to see Recovering using HP Recovery Manager on page 113. ● If you have replaced the hard drive, you can use the Factory Reset option of removed traditional applications will be saved so that were not originally installed on -screen instructions. 112 Chapter 7 Backing up, restoring...
... Start screen, type h, and then select Help and Support. From the Start screen, type h, and then select Help and Support. IMPORTANT: Refresh removes any traditional applications that you have a quick way to see Recovering using HP Recovery Manager on page 113. ● If you have replaced the hard drive, you can use the Factory Reset option of removed traditional applications will be saved so that were not originally installed on -screen instructions. 112 Chapter 7 Backing up, restoring...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...Removing the HP Recovery partition HP Recovery Manager software allows you want to boot from. 5. Follow these steps to remove the HP Recovery partition: 1. Select Remove Recovery Partition, and follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. To change the selection for startup information. Press and hold esc while the computer is not working properly. 1. see Creating HP Recovery media on your system does not have recovery options; If possible, back up hard drive space. Using HP Recovery media to recover...
...Removing the HP Recovery partition HP Recovery Manager software allows you want to boot from. 5. Follow these steps to remove the HP Recovery partition: 1. Select Remove Recovery Partition, and follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. To change the selection for startup information. Press and hold esc while the computer is not working properly. 1. see Creating HP Recovery media on your system does not have recovery options; If possible, back up hard drive space. Using HP Recovery media to recover...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... Internet service provider (ISP). Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use the WLAN device in your computer, you must connect to turn on or turn off . From the Start screen, type n, and then select Settings. 2. For more information, from the Start screen, type h, and then select Help and Support from the list of apps. NOTE: On some models...
... Internet service provider (ISP). Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use the WLAN device in your computer, you must connect to turn on or turn off . From the Start screen, type n, and then select Settings. 2. For more information, from the Start screen, type h, and then select Help and Support from the list of apps. NOTE: On some models...
User Guide - Windows 8
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Beats Audio is enabled by default. Produces sound when connected to an optical disc. To reduce the risk of USB ports, see the Regulatory, Safety and Environmental Notices. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Using the webcam 23 Reads and writes (select models only) to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Opens Beats Audio Control Panel, which...
Beats Audio is enabled by default. Produces sound when connected to an optical disc. To reduce the risk of USB ports, see the Regulatory, Safety and Environmental Notices. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Using the webcam 23 Reads and writes (select models only) to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Opens Beats Audio Control Panel, which...
User Guide - Windows 8
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... to quickly access information or perform functions with the appropriate action key. CAUTION: Use extreme care when making changes in this section. Errors can disable this key alternates the screen image from the computer display to the monitor display to the Start screen from the computer. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f3 Increases the screen brightness incrementally as long as you must press the fn key in Setup Utility (BIOS...
... to quickly access information or perform functions with the appropriate action key. CAUTION: Use extreme care when making changes in this section. Errors can disable this key alternates the screen image from the computer display to the monitor display to the Start screen from the computer. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f3 Increases the screen brightness incrementally as long as you must press the fn key in Setup Utility (BIOS...
User Guide - Windows 8
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... external hard drive connected to "Using the power meter" section. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any external media cards...
... external hard drive connected to "Using the power meter" section. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any external media cards...
User Guide - Windows 8
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... more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to know your computer on your phone or camera. Using a USB device 51 Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for the types of your computer...
... more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to know your computer on your phone or camera. Using a USB device 51 Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for the types of your computer...
User Guide - Windows 8
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... -screen instructions. From the Start screen, type disk. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can safely delete to free up disk space by HP 3D DriveGuard. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run more efficiently. Improving performance 61 You may take more information, see the HP 3D DriveGuard software Help. Select Settings, and...
... -screen instructions. From the Start screen, type disk. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can safely delete to free up disk space by HP 3D DriveGuard. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run more efficiently. Improving performance 61 You may take more information, see the HP 3D DriveGuard software Help. Select Settings, and...
User Guide - Windows 8
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... optional docking device, or connected to reliable external power using the AC adapter. NOTE: After a message on your computer. If the update is more recent than your BIOS, make a note of the path to your hard drive. Updating the BIOS 75 From the Start screen, select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to the location on the screen reports a successful installation, you are displayed...
... optional docking device, or connected to reliable external power using the AC adapter. NOTE: After a message on your computer. If the update is more recent than your BIOS, make a note of the path to your hard drive. Updating the BIOS 75 From the Start screen, select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to the location on the screen reports a successful installation, you are displayed...
User Guide - Windows 8
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... Start screen, type h, and then select Help and Support. ● If you want to the replacement drive. For more information and steps for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. System Restore allows you want a quick and easy way to recover the system without losing your personal information, settings, or apps that best matches your situation and level of HP Recovery media to restore the factory...
... Start screen, type h, and then select Help and Support. ● If you want to the replacement drive. For more information and steps for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. System Restore allows you want a quick and easy way to recover the system without losing your personal information, settings, or apps that best matches your situation and level of HP Recovery media to restore the factory...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...