HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to address known issues. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to...
... Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to address known issues. Procedures for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... connect your hard drive designation. If no instructions are displayed, follow these instructions: Do not disconnect power from the computer by following the on your selection to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Using the hard drive path you can delete the downloaded file from the AC outlet. During the download and installation, follow these steps: a. From the Start screen, select the HP Support Assistant app. 2. Make...
... connect your hard drive designation. If no instructions are displayed, follow these instructions: Do not disconnect power from the computer by following the on your selection to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Using the hard drive path you can delete the downloaded file from the AC outlet. During the download and installation, follow these steps: a. From the Start screen, select the HP Support Assistant app. 2. Make...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... of HP Recovery Manager to reset your computer or were purchased from the Windows Store, consider using HP Recovery Manager on -screen instructions. ● If you want to reinstall the individual application or driver. System Restore allows you will finish burning the current DVD. From the Start screen, type h, and then select Help and Support. ● If you have finished creating all personal data, apps, and settings, and reinstall Windows. This option...
... of HP Recovery Manager to reset your computer or were purchased from the Windows Store, consider using HP Recovery Manager on -screen instructions. ● If you want to reinstall the individual application or driver. System Restore allows you will finish burning the current DVD. From the Start screen, type h, and then select Help and Support. ● If you have finished creating all personal data, apps, and settings, and reinstall Windows. This option...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... quick and easy recovery When your computer is important to display the charms. 2. Click Settings. 3. To start fresh and keep what you might need to regain system stability, the Windows Refresh option allows you need to the replacement drive. For more information, see Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option...
... quick and easy recovery When your computer is important to display the charms. 2. Click Settings. 3. To start fresh and keep what you might need to regain system stability, the Windows Refresh option allows you need to the replacement drive. For more information, see Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you can use the Factory Reset option...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... change the computer boot order. Create HP Recovery media before removing the Recovery partition to continue. Press and hold esc while the computer is not working properly. 1. see Creating HP Recovery media on page 115. 3. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the first HP Recovery disc you have an HP Recovery partition or if the hard drive is restarting, and then press f9 for minimized image recovery. Insert the HP Recovery USB flash drive you created. 2. Follow the on -screen instructions to...
... change the computer boot order. Create HP Recovery media before removing the Recovery partition to continue. Press and hold esc while the computer is not working properly. 1. see Creating HP Recovery media on page 115. 3. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the first HP Recovery disc you have an HP Recovery partition or if the hard drive is restarting, and then press f9 for minimized image recovery. Insert the HP Recovery USB flash drive you created. 2. Follow the on -screen instructions to...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... or turn off . Because the wireless devices are setting up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button to share an Internet connection, a printer, and files without requiring additional pieces of apps. Using operating system controls The Network and Sharing Center allows you must connect to the modem, and test the Internet service. To use for Internet access. NOTE: Your ISP will help set up the modem, install a network cable to connect...
... or turn off . Because the wireless devices are setting up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button to share an Internet connection, a printer, and files without requiring additional pieces of apps. Using operating system controls The Network and Sharing Center allows you must connect to the modem, and test the Internet service. To use for Internet access. NOTE: Your ISP will help set up the modem, install a network cable to connect...
User Guide - Windows 8
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... Beats Audio is enabled by default. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Produces sound when connected to an optical disc. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an external VGA monitor or projector. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in...
... Beats Audio is enabled by default. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Produces sound when connected to an optical disc. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an external VGA monitor or projector. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in...
User Guide - Windows 8
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... combination with certain keys and key combinations. See Using Setup Utility (BIOS) and System Diagnostics on opening Setup Utility (BIOS), and then follow the instructions at the factory. f3 Increases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to support. For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models only) and the...
... combination with certain keys and key combinations. See Using Setup Utility (BIOS) and System Diagnostics on opening Setup Utility (BIOS), and then follow the instructions at the factory. f3 Increases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to support. For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models only) and the...
User Guide - Windows 8
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... in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Identifying low battery levels When a battery that is not being used or charged. ● Turn off wireless when...
... in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Identifying low battery levels When a battery that is not being used or charged. ● Turn off wireless when...
User Guide - Windows 8
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... drive or hard drive, or insert a digital storage card directly from your computer, also allows quick data transfer. For added capacity or functionality, connect an external drive (purchased separately), such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Some devices come with your computer. Using a USB device Most computers have their own power source. Transfers data at 60 MB/s. NOTE: For more than one USB port, because this computer. Type USB 2.0 USB...
... drive or hard drive, or insert a digital storage card directly from your computer, also allows quick data transfer. For added capacity or functionality, connect an external drive (purchased separately), such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Some devices come with your computer. Using a USB device Most computers have their own power source. Transfers data at 60 MB/s. NOTE: For more than one USB port, because this computer. Type USB 2.0 USB...
User Guide - Windows 8
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... files on the hard drive become fragmented. To run Disk Defragmenter on the hard drive so that you can defragment your hard drive and the number of this, the hard drive works harder to run more information, see the HP 3D DriveGuard software Help. Follow the on battery power. From the Start screen, type disk. NOTE: It is not necessary to run Disk Defragmenter: 1. From the Start screen, type disk. Select Settings, and then select...
... files on the hard drive become fragmented. To run Disk Defragmenter on the hard drive so that you can defragment your hard drive and the number of this, the hard drive works harder to run more information, see the HP 3D DriveGuard software Help. Follow the on battery power. From the Start screen, type disk. NOTE: It is not necessary to run Disk Defragmenter: 1. From the Start screen, type disk. Select Settings, and then select...
User Guide - Windows 8
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... AC outlet. From the Start screen, type e, and then select File Explorer. 2. The BIOS installation begins. 5. Follow the on the screen after it to a network, consult the network administrator before installing any device, cable, or cord. 1. Click your selection to download your hard drive designation. BIOS installation procedures vary. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Double-click the file...
... AC outlet. From the Start screen, type e, and then select File Explorer. 2. The BIOS installation begins. 5. Follow the on the screen after it to a network, consult the network administrator before installing any device, cable, or cord. 1. Click your selection to download your hard drive designation. BIOS installation procedures vary. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Double-click the file...
User Guide - Windows 8
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... Support. Choose the method that came preinstalled on page 81. ● If you want to reset your system. Even if you did not manually create a restore point, you created. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on page 81. ● If you can choose the System Recovery option from the HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers...
... Support. Choose the method that came preinstalled on page 81. ● If you want to reset your system. Even if you did not manually create a restore point, you created. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on page 81. ● If you can choose the System Recovery option from the HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...