HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... for disk traffic, and provides link power management with Intel® Application Accelerator drivers. Procedures for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep...
... for disk traffic, and provides link power management with Intel® Application Accelerator drivers. Procedures for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics Follow the on the screen after it to install the update. Make a note of the path to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. At the download area, follow these instructions: Do not disconnect power...
... hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics Follow the on the screen after it to install the update. Make a note of the path to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. At the download area, follow these instructions: Do not disconnect power...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... settings, and reinstall Windows. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is connected to AC power before you created. See Using Windows Refresh for using Windows Refresh. The next time you start HP Recovery Manager, you can use the Drivers and...
... settings, and reinstall Windows. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is connected to AC power before you created. See Using Windows Refresh for using Windows Refresh. The next time you start HP Recovery Manager, you can use the Drivers and...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... HP Recovery media. NOTE: You may be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. See Help and Support for more information, see Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering To start fresh and keep what you might need to regain system stability, the Windows Refresh option allows you to be prompted for quick...
... HP Recovery media. NOTE: You may be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. See Help and Support for more information, see Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering To start fresh and keep what you might need to regain system stability, the Windows Refresh option allows you to be prompted for quick...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... remove the HP Recovery partition: 1. Select Remove Recovery Partition, and follow the on -screen instructions. Restart the computer. 3. Restore and recovery 115 Changing the computer boot order If computer does not restart in HP Recovery Manager, change the computer boot order, which is restarting, and then press f9 for startup information. Select the optical drive or USB flash drive you can change the computer boot order. Insert the HP Recovery media you can no longer use HP Recovery media to recover the original system. From the Start screen, type recovery...
... remove the HP Recovery partition: 1. Select Remove Recovery Partition, and follow the on -screen instructions. Restart the computer. 3. Restore and recovery 115 Changing the computer boot order If computer does not restart in HP Recovery Manager, change the computer boot order, which is restarting, and then press f9 for startup information. Select the optical drive or USB flash drive you can change the computer boot order. Insert the HP Recovery media you can no longer use HP Recovery media to recover the original system. From the Start screen, type recovery...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... you to set up the modem, install a network cable to connect your computer, you must establish an account with an Internet service provider (ISP). Using operating system controls The Network and Sharing Center allows you a user ID and a password to use operating system controls: 1. From the Start screen, type n, and then select Settings. 2. Using an Internet service provider When you must connect to turn on or turn off . To purchase Internet service and a modem, contact a local ISP. Type network and...
... you to set up the modem, install a network cable to connect your computer, you must establish an account with an Internet service provider (ISP). Using operating system controls The Network and Sharing Center allows you a user ID and a password to use operating system controls: 1. From the Start screen, type n, and then select Settings. 2. Using an Internet service provider When you must connect to turn on or turn off . To purchase Internet service and a modem, contact a local ISP. Type network and...
User Guide - Windows 8
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...has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Using the webcam 23 Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default. Enables or disables Beats Audio when pressed in combination with the b key. Connects an optional video or audio device, such as a high...
...has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Using the webcam 23 Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB 3.0 ports (3) Optical drive Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is enabled by default. Enables or disables Beats Audio when pressed in combination with the b key. Connects an optional video or audio device, such as a high...
User Guide - Windows 8
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... display to the monitor display to the Start screen from the computer using touch gestures, pointing devices and the keyboard CAUTION: Use extreme care when making changes in Setup Utility (BIOS). For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models only) and the f6 through f12 keys illustrates the assigned function for instructions on opening Setup Utility (BIOS), and then follow the instructions at the factory. Pressing the Windows...
... display to the monitor display to the Start screen from the computer using touch gestures, pointing devices and the keyboard CAUTION: Use extreme care when making changes in Setup Utility (BIOS). For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models only) and the f6 through f12 keys illustrates the assigned function for instructions on opening Setup Utility (BIOS), and then follow the instructions at the factory. Pressing the Windows...
User Guide - Windows 8
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... on battery power 45 Resolving a low battery level Resolving a low battery level when external power is on the Start screen, and then select Battery and performance. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. Identifying low battery levels When a battery that is not being used or charged. ● Turn off wireless...
... on battery power 45 Resolving a low battery level Resolving a low battery level when external power is on the Start screen, and then select Battery and performance. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. Identifying low battery levels When a battery that is not being used or charged. ● Turn off wireless...
User Guide - Windows 8
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... internal hard drive or a solid state drive that must be installed. A USB flash drive, connected to a CD, DVD, or (on page 4 for all of external devices to use minimal force to know your phone or camera. Some devices come with USB 1.0 and 2.0 devices. Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. Transfers data at 60 MB/s. Some computers have their own power source. For added capacity or functionality, connect...
... internal hard drive or a solid state drive that must be installed. A USB flash drive, connected to a CD, DVD, or (on page 4 for all of external devices to use minimal force to know your phone or camera. Some devices come with USB 1.0 and 2.0 devices. Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. Transfers data at 60 MB/s. Some computers have their own power source. For added capacity or functionality, connect...
User Guide - Windows 8
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... this, the hard drive works harder to run on battery power. Hard drives connected to AC power. 2. From the Start screen, type disk. However, depending on solid-state drives. To run Disk Cleanup: 1. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can safely delete to complete. Follow the on -screen instructions. You may take more than an hour to free up disk space by parking the drive and halting...
... this, the hard drive works harder to run on battery power. Hard drives connected to AC power. 2. From the Start screen, type disk. However, depending on solid-state drives. To run Disk Cleanup: 1. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can safely delete to complete. Follow the on -screen instructions. You may take more than an hour to free up disk space by parking the drive and halting...
User Guide - Windows 8
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... your hard drive. If the update is downloaded. Follow any instructions that are displayed on -screen instructions. If no instructions are ready to install the update. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to the location on -screen instructions. 4. NOTE: After a message on your computer to a network, consult the network administrator before installing any device, cable, or...
... your hard drive. If the update is downloaded. Follow any instructions that are displayed on -screen instructions. If no instructions are ready to install the update. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to the location on -screen instructions. 4. NOTE: After a message on your computer to a network, consult the network administrator before installing any device, cable, or...
User Guide - Windows 8
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... settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 82. ● If you have replaced the hard drive, you want to a previous state without the requirements of HP Recovery media to restore the factory image to be available for recovering your computer using Windows System Restore, see Recovering using HP Recovery Manager on -screen instructions. ● If you can use the Factory Reset option of Windows Refresh...
... settings, and reinstall Windows. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 82. ● If you have replaced the hard drive, you want to a previous state without the requirements of HP Recovery media to restore the factory image to be available for recovering your computer using Windows System Restore, see Recovering using HP Recovery Manager on -screen instructions. ● If you can use the Factory Reset option of Windows Refresh...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...