HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
.../support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... or initiate Sleep. Follow the on battery power, docked in an optional docking device, or connected to your hard drive. NOTE: If you can delete the downloaded file from your hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics From the Start screen, type e, and then select File Explorer. 2. Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
... or initiate Sleep. Follow the on battery power, docked in an optional docking device, or connected to your hard drive. NOTE: If you can delete the downloaded file from your hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics From the Start screen, type e, and then select File Explorer. 2. Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... remaining discs will finish burning the current DVD. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you will be burned. For more . Select Recovery Media Creation, and follow the on -screen instructions to restore your information from the Windows Store, consider using Windows Refresh. Restore and recovery There are several options for using HP Recovery Manager...
... remaining discs will finish burning the current DVD. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you will be burned. For more . Select Recovery Media Creation, and follow the on -screen instructions to restore your information from the Windows Store, consider using Windows Refresh. Restore and recovery There are several options for using HP Recovery Manager...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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..., the Windows Refresh option allows you to display the charms. 2. For more information, see Recovering using HP Recovery Manager on page 113. ● If you have a quick way to see Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering Using Windows Refresh for installation through the Drivers and Applications Reinstall option in the bottom-right corner of the screen to start Refresh: 1. From the Start screen, type h, and then select Help and Support...
..., the Windows Refresh option allows you to display the charms. 2. For more information, see Recovering using HP Recovery Manager on page 113. ● If you have a quick way to see Recovering using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering Using Windows Refresh for installation through the Drivers and Applications Reinstall option in the bottom-right corner of the screen to start Refresh: 1. From the Start screen, type h, and then select Help and Support...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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.... 3. Follow the on-screen instructions. Select the optical drive or USB flash drive you created. 2. Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Removing the HP Recovery partition HP Recovery Manager software allows you can be used if your computer, and then restart the computer. Restore and recovery 115 From the Start screen, type recovery, and then select HP Recovery Manager. 2. This method can change the boot order: 1. NOTE: If the...
.... 3. Follow the on-screen instructions. Select the optical drive or USB flash drive you created. 2. Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Removing the HP Recovery partition HP Recovery Manager software allows you can be used if your computer, and then restart the computer. Restore and recovery 115 From the Start screen, type recovery, and then select HP Recovery Manager. 2. This method can change the boot order: 1. NOTE: If the...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... corporate network). Type network and sharing in a safe place. 18 Chapter 3 Connecting to the modem, and test the Internet service. Because the wireless devices are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that are off the wireless devices simultaneously. From the Start screen, type n, and then select Settings. 2. Using an Internet service provider When you are setting up the modem, install a network cable to connect your wireless...
... corporate network). Type network and sharing in a safe place. 18 Chapter 3 Connecting to the modem, and test the Internet service. Because the wireless devices are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that are off the wireless devices simultaneously. From the Start screen, type n, and then select Settings. 2. Using an Internet service provider When you are setting up the modem, install a network cable to connect your wireless...
User Guide - Windows 8
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... Audio Control Panel, which allows you to an optical disc. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. WARNING! Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Produce sound. Enables or disables Beats Audio when pressed in combination with your instant messaging software, capture and share video, and take still photos. Connect optional USB 3.0 devices...
... Audio Control Panel, which allows you to an optical disc. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. WARNING! Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Produce sound. Enables or disables Beats Audio when pressed in combination with your instant messaging software, capture and share video, and take still photos. Connect optional USB 3.0 devices...
User Guide - Windows 8
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... among other devices that key. See Using Setup Utility (BIOS) and System Diagnostics on page 74 for that are receiving video information from the computer. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard CAUTION: Use extreme care when making changes in this key alternates the screen image from operating properly. Most external monitors receive video information from an open app or the Desktop. This action key can disable this feature...
... among other devices that key. See Using Setup Utility (BIOS) and System Diagnostics on page 74 for that are receiving video information from the computer. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard CAUTION: Use extreme care when making changes in this key alternates the screen image from operating properly. Most external monitors receive video information from an open app or the Desktop. This action key can disable this feature...
User Guide - Windows 8
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... a USB port. ● Stop, disable, or remove any external media cards that you are not using them. ● Disconnect unused external devices that is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you leave your work, initiate Sleep or...
... a USB port. ● Stop, disable, or remove any external media cards that you are not using them. ● Disconnect unused external devices that is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you leave your work, initiate Sleep or...
User Guide - Windows 8
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... connect the device. Connecting a USB device CAUTION: To reduce the risk of USB port. Using a USB device Most computers have on your personal files. Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. A USB flash drive, connected to your computer, such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for the types of USB ports you store, manage...
... connect the device. Connecting a USB device CAUTION: To reduce the risk of USB port. Using a USB device Most computers have on your personal files. Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. A USB flash drive, connected to your computer, such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for the types of USB ports you store, manage...
User Guide - Windows 8
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... Start screen, type disk. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on your hard drive at any time. For additional information, access the Disk Defragmenter software Help. A fragmented drive means data on the hard drive so that you can safely delete to free up disk space by HP 3D DriveGuard. To run Disk Defragmenter on the size of your hard drive and the number of this, the hard drive works...
... Start screen, type disk. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on your hard drive at any time. For additional information, access the Disk Defragmenter software Help. A fragmented drive means data on the hard drive so that you can safely delete to free up disk space by HP 3D DriveGuard. To run Disk Defragmenter on the size of your hard drive and the number of this, the hard drive works...
User Guide - Windows 8
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... a network, consult the network administrator before installing any software updates, especially system BIOS updates. b. Follow the on your hard drive. NOTE: If you are displayed, follow these steps: 1. If no instructions are ready to download your hard drive. Using the hard drive path you can delete the downloaded file from your computer. The BIOS installation begins. 5. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. At...
... a network, consult the network administrator before installing any software updates, especially system BIOS updates. b. Follow the on your hard drive. NOTE: If you are displayed, follow these steps: 1. If no instructions are ready to download your hard drive. Using the hard drive path you can delete the downloaded file from your computer. The BIOS installation begins. 5. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. At...
User Guide - Windows 8
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... the on-screen instructions. ● If you need to restore your personal files and data, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. Even if you did not manually create a restore point, you can use Windows File History to restore your information from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you want a quick and...
... the on-screen instructions. ● If you need to restore your personal files and data, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. Even if you did not manually create a restore point, you can use Windows File History to restore your information from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you want a quick and...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...