HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Manager Driver provides support for lower power consumption on computer systems equipped with Intel Matrix Storage Manager Technology. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive...
... Manager Driver provides support for lower power consumption on computer systems equipped with Intel Matrix Storage Manager Technology. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... installed on your selection to the hard drive. BIOS installation procedures vary. Follow any instructions that are displayed on -screen instructions to an optional power source. The hard drive designation is typically Local Disk (C:). 3. The BIOS installation begins. 5. NOTE: After a message on battery power, docked in an optional docking device, or connected to download your hard drive that has an .exe extension (for HP updates now. 3. From the Start screen, type e, and then select File Explorer. 2. Do not download or install a BIOS update...
... installed on your selection to the hard drive. BIOS installation procedures vary. Follow any instructions that are displayed on -screen instructions to an optional power source. The hard drive designation is typically Local Disk (C:). 3. The BIOS installation begins. 5. NOTE: After a message on battery power, docked in an optional docking device, or connected to download your hard drive that has an .exe extension (for HP updates now. 3. From the Start screen, type e, and then select File Explorer. 2. Do not download or install a BIOS update...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 113. For more information, see Recovering using File History, see Windows Help and Support. HP Recovery Manager will be prompted to continue, and the remaining discs will finish burning the current DVD. Select Recovery Media Creation, and follow the on your personal information, settings, or apps that came preinstalled on -screen instructions...
... Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 113. For more information, see Recovering using File History, see Windows Help and Support. HP Recovery Manager will be prompted to continue, and the remaining discs will finish burning the current DVD. Select Recovery Media Creation, and follow the on your personal information, settings, or apps that came preinstalled on -screen instructions...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... hard drive, you have a quick way to see Recovering using Refresh. On the Start screen, point to the far-right upper or lower corner of the screen, and then select General from the HP Recovery media. Under Refresh your PC without affecting your permission or password when using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering From the Start screen, type h, and then select Help and Support. Click Change PC settings...
... hard drive, you have a quick way to see Recovering using Refresh. On the Start screen, point to the far-right upper or lower corner of the screen, and then select General from the HP Recovery media. Under Refresh your PC without affecting your permission or password when using HP Recovery Manager on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering From the Start screen, type h, and then select Help and Support. Click Change PC settings...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... boot from. 5. Insert the HP Recovery media you have an HP Recovery partition or if the hard drive is not working properly. 1. Restart the computer. 3. Select the optical drive or USB flash drive you can no longer use HP Recovery media to remove the HP Recovery partition: 1. Follow the on -screen instructions. see Creating HP Recovery media on your computer, and then restart the computer. Follow these steps to recover the original system. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery...
... boot from. 5. Insert the HP Recovery media you have an HP Recovery partition or if the hard drive is not working properly. 1. Restart the computer. 3. Select the optical drive or USB flash drive you can no longer use HP Recovery media to remove the HP Recovery partition: 1. Follow the on -screen instructions. see Creating HP Recovery media on your computer, and then restart the computer. Follow these steps to recover the original system. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recovery...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... uses a wireless router, which is amber when all wireless devices are setting up the modem, install a network cable to connect your home, you a user ID and a password to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software. To use operating system controls: 1. Because the wireless devices are linked by a wireless router or a wireless access point. For more information, from the Start screen, type h, and then select Help and Support from the list...
... uses a wireless router, which is amber when all wireless devices are setting up the modem, install a network cable to connect your home, you a user ID and a password to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software. To use operating system controls: 1. Because the wireless devices are linked by a wireless router or a wireless access point. For more information, from the Start screen, type h, and then select Help and Support from the list...
User Guide - Windows 8
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... fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with the fn key. Connect optional USB 3.0 devices and provide enhanced USB power performance. WARNING! Reads and writes (select models only) to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Enables or disables Beats Audio when pressed in use. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Enables...
... fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with the fn key. Connect optional USB 3.0 devices and provide enhanced USB power performance. WARNING! Reads and writes (select models only) to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Enables or disables Beats Audio when pressed in use. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Enables...
User Guide - Windows 8
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... screen. TIP: The Windows logo key on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using the keys Your computer has different ways to quickly access information or perform functions with the appropriate action key. f4 Switches the screen image between display devices connected to support. Pressing the Windows logo key again will return you to quickly return to the Start screen from the computer. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard...
... screen. TIP: The Windows logo key on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using the keys Your computer has different ways to quickly access information or perform functions with the appropriate action key. f4 Switches the screen image between display devices connected to support. Pressing the Windows logo key again will return you to quickly return to the Start screen from the computer. 36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard...
User Guide - Windows 8
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... on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. The computer takes the following actions for conserving battery power and maximizing battery life: ● Lower the brightness on the Start screen, and then select Battery and performance. NOTE: For additional information about the power meter, refer to a USB port...
... on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. The computer takes the following actions for conserving battery power and maximizing battery life: ● Lower the brightness on the Start screen, and then select Battery and performance. NOTE: For additional information about the power meter, refer to a USB port...
User Guide - Windows 8
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... 17. Using a USB device 51 A USB flash drive, connected to run; USB 3.0 ports, also known as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Connecting a USB device CAUTION: To reduce the risk of USB port. Transfers data at 60 MB/s. Some devices come with software that stores your computer's software, operating system, and also provides storage for the types of your personal files. Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. Your...
... 17. Using a USB device 51 A USB flash drive, connected to run; USB 3.0 ports, also known as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. Connecting a USB device CAUTION: To reduce the risk of USB port. Transfers data at 60 MB/s. Some devices come with software that stores your computer's software, operating system, and also provides storage for the types of your personal files. Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. Your...
User Guide - Windows 8
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... returns the hard drive to AC power. 2. For more efficiently. Connect the computer to normal operation. Follow the on -screen instructions. From the Start screen, type disk. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. NOTE: It is not necessary to locate files, thus slowing down the computer. However, depending on the size of your drive is running on battery power. To run Disk Cleanup: 1. Select Settings, and...
... returns the hard drive to AC power. 2. For more efficiently. Connect the computer to normal operation. Follow the on -screen instructions. From the Start screen, type disk. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. NOTE: It is not necessary to locate files, thus slowing down the computer. However, depending on the size of your drive is running on battery power. To run Disk Cleanup: 1. Select Settings, and...
User Guide - Windows 8
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... reliable external power using the AC adapter. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to the location on your hard drive. BIOS installation procedures vary. Follow any instructions that has an .exe extension (for HP updates now. 3. Complete the installation by unplugging the power cord from your hard drive. Do not shut down the computer or initiate Sleep. From the Start screen, select the HP Support...
... reliable external power using the AC adapter. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Make a note of the path to the location on your hard drive. BIOS installation procedures vary. Follow any instructions that has an .exe extension (for HP updates now. 3. Complete the installation by unplugging the power cord from your hard drive. Do not shut down the computer or initiate Sleep. From the Start screen, select the HP Support...
User Guide - Windows 8
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...; If you have replaced the hard drive, you want to reset your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 84. 80 Chapter 11 Backing up data to a previous point, automatically created. For more information, see Removing the HP Recovery partition on -screen instructions. ● If...
...; If you have replaced the hard drive, you want to reset your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 84. 80 Chapter 11 Backing up data to a previous point, automatically created. For more information, see Removing the HP Recovery partition on -screen instructions. ● If...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...