HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... power management with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
... power management with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...on -screen instructions to download your hard drive. BIOS installation procedures vary. Click your hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics The BIOS installation begins. 5. From the Start screen, select the HP Support Assistant app. 2. At the download area, follow these instructions: Do not disconnect power from the computer by following the on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The hard drive...
...on -screen instructions to download your hard drive. BIOS installation procedures vary. Click your hard drive. 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics The BIOS installation begins. 5. From the Start screen, select the HP Support Assistant app. 2. At the download area, follow these instructions: Do not disconnect power from the computer by following the on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. The hard drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... follow the on-screen instructions to another drive. ● Be sure that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up to AC power before you created. HP Recovery Manager will be burned. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and...
... follow the on-screen instructions to another drive. ● Be sure that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up to AC power before you created. HP Recovery Manager will be burned. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... for quick and easy recovery When your permission or password when using HP Recovery Manager on page 113. ● If you want to recover the computer's original factory partitioning and content, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you . See Help and Support for your computer is not working...
... for quick and easy recovery When your permission or password when using HP Recovery Manager on page 113. ● If you want to recover the computer's original factory partitioning and content, you can use the Factory Reset option of the screen, and then select General from the HP Recovery media. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you . See Help and Support for your computer is not working...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... HP Recovery partition or if the hard drive is not working properly. 1. see Creating HP Recovery media on -screen instructions. Select Remove Recovery Partition, and follow the on your computer or into the optical drive on -screen instructions to remove the HP Recovery partition: 1. NOTE: If the computer does not automatically restart in BIOS where the computer looks for boot options. 4. To change the computer boot order. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery media you created into an optional external optical drive...
... HP Recovery partition or if the hard drive is not working properly. 1. see Creating HP Recovery media on -screen instructions. Select Remove Recovery Partition, and follow the on your computer or into the optical drive on -screen instructions to remove the HP Recovery partition: 1. NOTE: If the computer does not automatically restart in BIOS where the computer looks for boot options. 4. To change the computer boot order. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Insert the HP Recovery media you created into an optional external optical drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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..., typically uses wireless access points that are linked by a wireless router or a wireless access point. Type network and sharing in a safe place. 18 Chapter 3 Connecting to a network For more information, from the Start screen, type h, and then select Help and Support from the list of hardware or software. Using operating system controls The Network and Sharing Center allows you can use the wireless button to the modem, and test the Internet service. To use the WLAN device in your...
..., typically uses wireless access points that are linked by a wireless router or a wireless access point. Type network and sharing in a safe place. 18 Chapter 3 Connecting to a network For more information, from the Start screen, type h, and then select Help and Support from the list of hardware or software. Using operating system controls The Network and Sharing Center allows you can use the wireless button to the modem, and test the Internet service. To use the WLAN device in your...
User Guide - Windows 8
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...external VGA monitor or projector. Using the webcam 23 Provides superior bass sound. Connect optional USB 3.0 devices and provide enhanced USB power performance. Reads and writes (select models only) to view and control all audio settings. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. To reduce the risk of USB ports, see the Regulatory, Safety and Environmental Notices. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB...
...external VGA monitor or projector. Using the webcam 23 Provides superior bass sound. Connect optional USB 3.0 devices and provide enhanced USB power performance. Reads and writes (select models only) to view and control all audio settings. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. To reduce the risk of USB ports, see the Regulatory, Safety and Environmental Notices. Component (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Webcam light Speakers (4) USB 2.0 port USB...
User Guide - Windows 8
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... hot keys to perform specific functions. See Using Setup Utility (BIOS) and System Diagnostics on both the computer and the monitor. Most external monitors receive video information from the computer using touch gestures, pointing devices and the keyboard f3 Increases the screen brightness incrementally as long as you to quickly return to the Start screen from the computer display to the monitor display to a simultaneous display on page 74 for that are receiving video information from operating...
... hot keys to perform specific functions. See Using Setup Utility (BIOS) and System Diagnostics on both the computer and the monitor. Most external monitors receive video information from the computer using touch gestures, pointing devices and the keyboard f3 Increases the screen brightness incrementally as long as you to quickly return to the Start screen from the computer display to the monitor display to a simultaneous display on page 74 for that are receiving video information from operating...
User Guide - Windows 8
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...; The power meter icon on battery power 45 Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. Resolving a low battery level Resolving a low battery level when external power is not being used or charged. ● Turn off wireless when you leave your work, initiate Sleep or shut down and loses any external media cards that you...
...; The power meter icon on battery power 45 Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from HP. Resolving a low battery level Resolving a low battery level when external power is not being used or charged. ● Turn off wireless when you leave your work, initiate Sleep or shut down and loses any external media cards that you...
User Guide - Windows 8
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... internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for the types of USB port. Using a USB device Most computers have a built-in optical drive that help you store, manage, share, and access information. Some computers have more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For more than one USB port, because this computer. For added capacity or functionality, connect an external drive...
... internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for the types of USB port. Using a USB device Most computers have a built-in optical drive that help you store, manage, share, and access information. Some computers have more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For more than one USB port, because this computer. For added capacity or functionality, connect an external drive...
User Guide - Windows 8
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... run Disk Defragmenter on -screen instructions. For additional information, access the Disk Defragmenter software Help. To run Disk Cleanup: 1. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run more information, see the HP 3D DriveGuard software Help. HP recommends defragmenting your drives. 3. From the Start screen, type disk. Hard drives connected to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can safely...
... run Disk Defragmenter on -screen instructions. For additional information, access the Disk Defragmenter software Help. To run Disk Cleanup: 1. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run more information, see the HP 3D DriveGuard software Help. HP recommends defragmenting your drives. 3. From the Start screen, type disk. Hard drives connected to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can safely...
User Guide - Windows 8
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..., remove, connect, or disconnect any instructions that are displayed on the screen after it to an optional power source. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow the on your computer to reliable external power using the AC adapter. If no instructions are ready to download your hard drive. The BIOS installation begins. 5. Updating the BIOS 75 Make...
..., remove, connect, or disconnect any instructions that are displayed on the screen after it to an optional power source. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow the on your computer to reliable external power using the AC adapter. If no instructions are ready to download your hard drive. The BIOS installation begins. 5. Updating the BIOS 75 Make...
User Guide - Windows 8
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... Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to recover the computer's original factory partitioning and content, you wish to remove the recovery partition to the replacement drive. See Using Windows Refresh for installation through the Drivers and Applications Reinstall option in the image continue to restore your computer using HP Recovery Manager...
... Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to recover the computer's original factory partitioning and content, you wish to remove the recovery partition to the replacement drive. See Using Windows Refresh for installation through the Drivers and Applications Reinstall option in the image continue to restore your computer using HP Recovery Manager...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...