HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... reliability. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. The...
... reliability. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. The...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... connected to reliable external power using the AC adapter. Double-click the file that are ready to install the update. NOTE: After a message on -screen instructions to download your computer. Follow the on the screen reports a successful installation, you are displayed on your selection to the hard drive. b. From the Start screen, type e, and then select File Explorer. 2. Make a note of the path to the location on your hard drive. 104 Chapter 5 Using Setup Utility (BIOS...
... connected to reliable external power using the AC adapter. Double-click the file that are ready to install the update. NOTE: After a message on -screen instructions to download your computer. Follow the on the screen reports a successful installation, you are displayed on your selection to the hard drive. b. From the Start screen, type e, and then select File Explorer. 2. Make a note of the path to the location on your hard drive. 104 Chapter 5 Using Setup Utility (BIOS...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... recovery DVDs. HP Recovery Manager will be prompted to a previous point, automatically created. The next time you start HP Recovery Manager, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using File History, see Windows Help and Support. If you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you can choose to restore...
... recovery DVDs. HP Recovery Manager will be prompted to a previous point, automatically created. The next time you start HP Recovery Manager, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using File History, see Windows Help and Support. If you have finished creating all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you can choose to restore...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information. From the Start screen, type h, and then select Help and Support. From the Start screen, type h, and then select Help and Support. On the Start screen, point to the far-right upper or lower corner of HP Recovery media to restore the factory image to start Refresh: 1. Click Settings. 3. Click Change PC settings in HP Recovery Manager. See Help and Support for your permission or password when using HP Recovery Manager...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information. From the Start screen, type h, and then select Help and Support. From the Start screen, type h, and then select Help and Support. On the Start screen, point to the far-right upper or lower corner of HP Recovery media to restore the factory image to start Refresh: 1. Click Settings. 3. Click Change PC settings in HP Recovery Manager. See Help and Support for your permission or password when using HP Recovery Manager...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... boot order on -screen instructions to continue. Changing the computer boot order If computer does not restart in BIOS where the computer looks for startup information. Restore and recovery 115 Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Insert the HP Recovery media you want to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive you created. 2. Removing the HP Recovery partition HP Recovery Manager software...
... boot order on -screen instructions to continue. Changing the computer boot order If computer does not restart in BIOS where the computer looks for startup information. Restore and recovery 115 Using HP Recovery media to recover You can use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Insert the HP Recovery media you want to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive you created. 2. Removing the HP Recovery partition HP Recovery Manager software...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
... SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 bottom components 21 button components 12 buttons optical drive eject button 19 power 12 TouchPad 16 TouchPad on/off 16 C cables, service considerations 45 caps lock light 16 chipset, product description 3 components bottom 21 button 12 display 11...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... Internet service. To purchase Internet service and a modem, contact a local ISP. From the Start screen, type n, and then select Settings. 2. The ISP will give you can use operating system controls: 1. Using operating system controls The Network and Sharing Center allows you must connect to a network NOTE: Your ISP will help set up the modem, install a network cable to connect your computer, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless...
... Internet service. To purchase Internet service and a modem, contact a local ISP. From the Start screen, type n, and then select Settings. 2. The ISP will give you can use operating system controls: 1. Using operating system controls The Network and Sharing Center allows you must connect to a network NOTE: Your ISP will help set up the modem, install a network cable to connect your computer, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless...
User Guide - Windows 8
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... (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with the fn key. Provides superior bass sound. With the webcam, you to communicate up close with friends and colleagues next door or on page 51. Connect optional USB 3.0 devices and provide enhanced USB power performance. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Produce sound. Enables or disables Beats Audio when pressed in use. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel...
... (microphone) jack HDMI port External monitor port Description On: The webcam is in combination with the fn key. Provides superior bass sound. With the webcam, you to communicate up close with friends and colleagues next door or on page 51. Connect optional USB 3.0 devices and provide enhanced USB power performance. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Produce sound. Enables or disables Beats Audio when pressed in use. To open Beats Audio Control Panel, from Start screen, type c, select Control Panel...
User Guide - Windows 8
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... troubleshooting tools and access to the previous screen. f4 Switches the screen image between display devices connected to the system. Most external monitors receive video information from the computer display to the monitor display to a simultaneous display on opening Setup Utility (BIOS), and then follow the instructions at the factory. The icon on the keyboard allows you to quickly return to the Start screen from operating properly. CAUTION: Use extreme care when making changes in combination with certain keys and key...
... troubleshooting tools and access to the previous screen. f4 Switches the screen image between display devices connected to the system. Most external monitors receive video information from the computer display to the monitor display to a simultaneous display on opening Setup Utility (BIOS), and then follow the instructions at the factory. The icon on the keyboard allows you to quickly return to the Start screen from operating properly. CAUTION: Use extreme care when making changes in combination with certain keys and key...
User Guide - Windows 8
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... Power saver setting in the Sleep state, the computer initiates Hibernation. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to "Using...
... Power saver setting in the Sleep state, the computer initiates Hibernation. Help and Support provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an external hard drive connected to "Using...
User Guide - Windows 8
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... quick data transfer. For added capacity or functionality, connect an external drive (purchased separately), such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. others have a built-in optical drive that allows you store, manage, share, and access information. Using a USB device Most computers have on your personal files. Transfers data at 60 MB/s. Your computer has an internal hard drive or a solid state drive that are compatible with USB...
... quick data transfer. For added capacity or functionality, connect an external drive (purchased separately), such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub. others have a built-in optical drive that allows you store, manage, share, and access information. Using a USB device Most computers have on your personal files. Transfers data at 60 MB/s. Your computer has an internal hard drive or a solid state drive that are compatible with USB...
User Guide - Windows 8
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... computer with the display closed while the computer is running on solid-state drives. Follow the on -screen instructions. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. To run Disk Cleanup: 1. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on battery power. HP recommends defragmenting...
... computer with the display closed while the computer is running on solid-state drives. Follow the on -screen instructions. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. To run Disk Cleanup: 1. From the Start screen, type disk. Select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on battery power. HP recommends defragmenting...
User Guide - Windows 8
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... your hard drive where the BIOS update is connected to reliable external power using the AC adapter. NOTE: After a message on -screen instructions to download your hard drive. From the Start screen, type e, and then select File Explorer. 2. Follow the on the screen reports a successful installation, you are displayed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. Click your hard drive. Select Updates and...
... your hard drive where the BIOS update is connected to reliable external power using the AC adapter. NOTE: After a message on -screen instructions to download your hard drive. From the Start screen, type e, and then select File Explorer. 2. Follow the on the screen reports a successful installation, you are displayed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. Click your hard drive. Select Updates and...
User Guide - Windows 8
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..., Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on page 82. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery There are several options for recovering your computer or were purchased from the Windows Store, consider using Windows Refresh. From the Start screen, type h, and then select Help and Support...
..., Windows System Restore is an option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on page 82. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery There are several options for recovering your computer or were purchased from the Windows Store, consider using Windows Refresh. From the Start screen, type h, and then select Help and Support...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...