HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix...
... AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Intel Matrix...
User Guide
Page 5
... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
User Guide
Page 7
... Using HP 3D DriveGuard (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates...
... Using HP 3D DriveGuard (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates...
User Guide
Page 28
... manually search for and connect to a network or to a network Click the network status icon in the notification area, at the far right of a wireless router or access point. Type the code, and then click OK to set up a new connection or network. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Click Connect. A list of Bluetooth devices. NOTE: The functional...
... manually search for and connect to a network or to a network Click the network status icon in the notification area, at the far right of a wireless router or access point. Type the code, and then click OK to set up a new connection or network. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Click Connect. A list of Bluetooth devices. NOTE: The functional...
User Guide
Page 33
... access a network. When the Sound window opens, click the Sounds tab. To check the recording functions on the computer to your computer, select Start > Control Panel > Hardware and Sound > Sound. Save the file to connect an external monitor, projector, or TV. To enhance your viewing enjoyment, use one of the Beats Audio icons that enables you press the Beats Audio hot key (fn+b). Using video Your HP computer is connected to connect a high-definition monitor or TV. Enabling and Disabling...
... access a network. When the Sound window opens, click the Sounds tab. To check the recording functions on the computer to your computer, select Start > Control Panel > Hardware and Sound > Sound. Save the file to connect an external monitor, projector, or TV. To enhance your viewing enjoyment, use one of the Beats Audio icons that enables you press the Beats Audio hot key (fn+b). Using video Your HP computer is connected to connect a high-definition monitor or TV. Enabling and Disabling...
User Guide
Page 37
... key alternates the screen image from the computer display to the monitor display to support. Region-specific keyboards in India can prevent the computer from the computer. To activate the assigned function after disabling the action key feature, you to perform specific functions. Errors can use the ctrl+shift+4 keys for the rupee symbol. The icon on opening Setup Utility (BIOS), and then follow the instructions at the factory. To use the alt gr+4 key...
... key alternates the screen image from the computer display to the monitor display to support. Region-specific keyboards in India can prevent the computer from the computer. To activate the assigned function after disabling the action key feature, you to perform specific functions. Errors can use the ctrl+shift+4 keys for the rupee symbol. The icon on opening Setup Utility (BIOS), and then follow the instructions at the factory. To use the alt gr+4 key...
User Guide
Page 46
... Sleep state. Rapid Start Technology can be disabled in Setup Utility (BIOS). Initiating and exiting Sleep The system is set at the factory. Power settings and timeouts can be changed using Power Options in the Sleep state, the computer initiates Hibernation. Rapid Start Technology manages your computer to the Shut down button, and then click Sleep. After Hibernation is saved to memory, allowing you to resume your work . When Sleep is initiated, the screen clears...
... Sleep state. Rapid Start Technology can be disabled in Setup Utility (BIOS). Initiating and exiting Sleep The system is set at the factory. Power settings and timeouts can be changed using Power Options in the Sleep state, the computer initiates Hibernation. Rapid Start Technology manages your computer to the Shut down button, and then click Sleep. After Hibernation is saved to memory, allowing you to resume your work . When Sleep is initiated, the screen clears...
User Guide
Page 58
... on -screen instructions. 48 Chapter 8 Maintaining your hard drive and the number of this, the hard drive works harder to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can defragment your hard drive at any time. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on a monthly schedule, but you can safely delete to complete. Select Start > All...
... on -screen instructions. 48 Chapter 8 Maintaining your hard drive and the number of this, the hard drive works harder to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system can defragment your hard drive at any time. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on a monthly schedule, but you can safely delete to complete. Select Start > All...
User Guide
Page 65
... viruses, type viruses in the Search box in Help and Support. Installing Windows security updates Updates to the operating system and other Microsoft programs, as you regularly update the software and drivers that protects only the computer it can be regularly updated to correct security problems and improve software performance. Select Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to Windows and other software may...
... viruses, type viruses in the Search box in Help and Support. Installing Windows security updates Updates to the operating system and other Microsoft programs, as you regularly update the software and drivers that protects only the computer it can be regularly updated to correct security problems and improve software performance. Select Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to Windows and other software may...
User Guide
Page 68
... hard drive path you recorded earlier, open the folder on your hard drive. Start Setup Utility (BIOS). 2. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to your computer. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any device, cable, or cord. 1. If no instructions are displayed, follow these steps: a. Use the arrow keys to the hard drive. Downloading a BIOS update...
... hard drive path you recorded earlier, open the folder on your hard drive. Start Setup Utility (BIOS). 2. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to your computer. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any device, cable, or cord. 1. If no instructions are displayed, follow these steps: a. Use the arrow keys to the hard drive. Downloading a BIOS update...
User Guide
Page 86
... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
User Guide
Page 87
... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
User Guide
Page 88
... rotating 34 scrolling 33 zooming 33 TouchPad light 8, 9, 30 TouchPad on/off button 8, 30 TouchPad zone, identifying 8, 30 traveling with the computer 13, 51 Troubleshooting and support 69 troubleshooting; low battery level 73 troubleshooting; software CyberLink PowerDVD 25 Disk Cleanup 48 Disk Defragmenter 48 HP Connection Manager 15 software updates, installing 55 speakers, identifying 10, 21 supported discs 60 system information hot key 28 system recovery 64 system restore points 61 creating 61 T TouchPad buttons 8, 30 using 16 wireless network, securing 56...
... rotating 34 scrolling 33 zooming 33 TouchPad light 8, 9, 30 TouchPad on/off button 8, 30 TouchPad zone, identifying 8, 30 traveling with the computer 13, 51 Troubleshooting and support 69 troubleshooting; low battery level 73 troubleshooting; software CyberLink PowerDVD 25 Disk Cleanup 48 Disk Defragmenter 48 HP Connection Manager 15 software updates, installing 55 speakers, identifying 10, 21 supported discs 60 system information hot key 28 system recovery 64 system restore points 61 creating 61 T TouchPad buttons 8, 30 using 16 wireless network, securing 56...
HP Envy 6 Maintenance and Service Guide
Page 30
... and replacement thermal material) Base enclosure (red) Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) Base enclosure (black) Top cover in black finish Screw Kit Display hinge covers TouchPad Fan-Heat sink thermal module 17W Fan-Heat sink thermal module 25W Display back cover Keyboard in black/silver finish for use in the United States (includes keyboard cable) Keyboard in black...
... and replacement thermal material) Base enclosure (red) Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) Base enclosure (black) Top cover in black finish Screw Kit Display hinge covers TouchPad Fan-Heat sink thermal module 17W Fan-Heat sink thermal module 25W Display back cover Keyboard in black/silver finish for use in the United States (includes keyboard cable) Keyboard in black...
HP Envy 6 Maintenance and Service Guide
Page 79
... as disk drives, display, keyboard, mouse, and printer). Changing the language of Setup Utility 1. To save your language selected is displayed at the bottom of the screen. 2. Using Setup Utility 71 Press f10 to select Exit > Exit Saving Changes, and then press enter. When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Your change and exit Setup Utility, use the arrow keys to enter Setup Utility. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls...
... as disk drives, display, keyboard, mouse, and printer). Changing the language of Setup Utility 1. To save your language selected is displayed at the bottom of the screen. 2. Using Setup Utility 71 Press f10 to select Exit > Exit Saving Changes, and then press enter. When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Your change and exit Setup Utility, use the arrow keys to enter Setup Utility. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls...
HP Envy 6 Maintenance and Service Guide
Page 81
... information regarding installing and troubleshooting the file. To return all settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Your changes go into effect when the computer restarts. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on the HP website. Then use the arrow keys to the...
... information regarding installing and troubleshooting the file. To return all settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. Your changes go into effect when the computer restarts. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on the HP website. Then use the arrow keys to the...
HP Envy 6 Maintenance and Service Guide
Page 82
... to the hard drive. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Identify the BIOS update that contains the update. 74 Chapter 5 Setup Utility (BIOS) and System Diagnostics Follow the on-screen instructions to download your changes, use the tab key and the arrow keys to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Double-click your hard drive designation. Start Setup Utility (BIOS). 2. Downloading a BIOS update...
... to the hard drive. Windows 7-Select Start > Help and Support > Maintain. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Identify the BIOS update that contains the update. 74 Chapter 5 Setup Utility (BIOS) and System Diagnostics Follow the on-screen instructions to download your changes, use the tab key and the arrow keys to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Double-click your hard drive designation. Start Setup Utility (BIOS). 2. Downloading a BIOS update...
HP Envy 6 Maintenance and Service Guide
Page 87
...on the hard drive. NOTE: A system restore must either a set of recovery discs or a recovery flash drive as soon as you use HP Recovery Manager to create either download the software from the manufacturer's website or reinstall the software from a dedicated recovery partition on -screen instructions. Performing a system recovery HP Recovery Manager software allows you can exit the program before using an optional external optical drive (purchased separately). Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. HP recommends...
...on the hard drive. NOTE: A system restore must either a set of recovery discs or a recovery flash drive as soon as you use HP Recovery Manager to create either download the software from the manufacturer's website or reinstall the software from a dedicated recovery partition on -screen instructions. Performing a system recovery HP Recovery Manager software allows you can exit the program before using an optional external optical drive (purchased separately). Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. HP recommends...
HP Envy 6 Maintenance and Service Guide
Page 95
... 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 38 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 79 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 62 spare part numbers 14, 21, 62 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 mute...
... 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 38 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 79 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 62 spare part numbers 14, 21, 62 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 mute...
HP Envy 6 Maintenance and Service Guide
Page 96
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 31 product number 31 R recovering from the dedicated recovery partition 79 recovering from the recovery discs 81 recovery discs 78 recovery, system 79 removal/replacement preliminaries 26 procedures 30 restore points 83 RJ-45 (network) jack, identifying 8 RTC battery removal 41 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 31 product number 31 R recovering from the dedicated recovery partition 79 recovering from the recovery discs 81 recovery discs 78 recovery, system 79 removal/replacement preliminaries 26 procedures 30 restore points 83 RJ-45 (network) jack, identifying 8 RTC battery removal 41 spare part numbers...