HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding...
Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk traffic, and provides link power management with SATA in AHCI or NATIVE mode Adding...
User Guide
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... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
User Guide
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... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
User Guide
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... to set up a new connection or network. Connecting to a WLAN To connect to create a new network connection. A list of options is a security-enabled WLAN, you to manually search for and connect to a network or to the WLAN, follow these steps: 1. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Select your wireless signals travel) depends on . If the WLAN is displayed...
... to set up a new connection or network. Connecting to a WLAN To connect to create a new network connection. A list of options is a security-enabled WLAN, you to manually search for and connect to a network or to the WLAN, follow these steps: 1. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. Select your wireless signals travel) depends on . If the WLAN is displayed...
User Guide
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... to access a network. Using video 23 Checking the sound To check the audio functions on your computer, select Start > Control Panel > Hardware and Sound > Sound. To confirm or change the audio settings on your desktop. 3. When the Sound window opens, click the Sounds tab. Open a multimedia program and play the recording. Select Start > All Programs > Accessories > Sound Recorder. 2. Your computer has an high-definition multimedia interface (HDMI) port, which allows you have questions. Enabling and Disabling Beats Audio...
... to access a network. Using video 23 Checking the sound To check the audio functions on your computer, select Start > Control Panel > Hardware and Sound > Sound. To confirm or change the audio settings on your desktop. 3. When the Sound window opens, click the Sounds tab. Open a multimedia program and play the recording. Select Start > All Programs > Accessories > Sound Recorder. 2. Your computer has an high-definition multimedia interface (HDMI) port, which allows you have questions. Enabling and Disabling Beats Audio...
User Guide
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... screen brightness incrementally as long as you must press the fn key in Setup Utility. f4 Switches the screen image between display devices connected to support. For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models only), and f6 through f12 keys illustrates the assigned function for ALT GR. Using the keyboard The keyboard allows you to type and the action keys, and hot keys...
... screen brightness incrementally as long as you must press the fn key in Setup Utility. f4 Switches the screen image between display devices connected to support. For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models only), and f6 through f12 keys illustrates the assigned function for ALT GR. Using the keyboard The keyboard allows you to type and the action keys, and hot keys...
User Guide
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... computer on external power. Initiating and exiting Sleep The system is saved to memory, allowing you exit Hibernation. To exit Sleep: ● Briefly press the power button. ● If the display is disabled, Hibernation options can be changed using Power Options in Setup Utility (BIOS). If Rapid Start Technology is closed, open the display. 36 Chapter 6 Managing power Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, the Intel...
... computer on external power. Initiating and exiting Sleep The system is saved to memory, allowing you exit Hibernation. To exit Sleep: ● Briefly press the power button. ● If the display is disabled, Hibernation options can be changed using Power Options in Setup Utility (BIOS). If Rapid Start Technology is closed, open the display. 36 Chapter 6 Managing power Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, the Intel...
User Guide
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... hard drive so that you can defragment your computer manually at least once a month. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on solid-state drives. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to run on -screen instructions. Follow the on a monthly schedule, but you can safely delete to free...
... hard drive so that you can defragment your computer manually at least once a month. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Follow the on solid-state drives. NOTE: It is not contiguous (sequential) and, because of fragmented files, Disk Defragmenter may set Disk Defragmenter to run on -screen instructions. Follow the on a monthly schedule, but you can safely delete to free...
User Guide
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... your choice in Setup Utility (BIOS): 1. Open Setup Utility (BIOS) by turning on password. It is set , entered, changed , or deleted. NOTE: The administrator password can be kept up to access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). Use the arrow keys and follow the on-screen instructions. To help protect your computer, Internet security software that you upgrade the security software trial offer or...
... your choice in Setup Utility (BIOS): 1. Open Setup Utility (BIOS) by turning on password. It is set , entered, changed , or deleted. NOTE: The administrator password can be kept up to access Setup Utility (BIOS). ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). Use the arrow keys and follow the on-screen instructions. To help protect your computer, Internet security software that you upgrade the security software trial offer or...
User Guide
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... the BIOS update is connected to reliable external power using Setup Utility (BIOS). 1. Follow the on -screen instructions to identify your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. BIOS installation procedures vary. Using the hard drive path you recorded earlier, open the folder on battery power, docked in Windows) or by using the AC adapter. Complete the installation by selecting Start > Computer. 2. To exit Setup Utility (BIOS) without saving your hard drive designation. Do not download or install a BIOS update...
... the BIOS update is connected to reliable external power using Setup Utility (BIOS). 1. Follow the on -screen instructions to identify your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. BIOS installation procedures vary. Using the hard drive path you recorded earlier, open the folder on battery power, docked in Windows) or by using the AC adapter. Complete the installation by selecting Start > Computer. 2. To exit Setup Utility (BIOS) without saving your hard drive designation. Do not download or install a BIOS update...
User Guide
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... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
User Guide
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... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
User Guide
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...34 scrolling 33 zooming 33 TouchPad light 8, 9, 30 TouchPad on/off button 8, 30 TouchPad zone, identifying 8, 30 traveling with the computer 13, 51 Troubleshooting and support 69 troubleshooting; low battery level 73 troubleshooting; power management 73 troubleshooting; audio functions 73 troubleshooting; software CyberLink PowerDVD 25 Disk Cleanup 48 Disk Defragmenter 48 HP Connection Manager 15 software updates, installing 55 speakers, identifying 10, 21 supported discs 60 system information hot key 28 system recovery 64 system restore points 61 creating 61 T TouchPad buttons 8, 30 using...
...34 scrolling 33 zooming 33 TouchPad light 8, 9, 30 TouchPad on/off button 8, 30 TouchPad zone, identifying 8, 30 traveling with the computer 13, 51 Troubleshooting and support 69 troubleshooting; low battery level 73 troubleshooting; power management 73 troubleshooting; audio functions 73 troubleshooting; software CyberLink PowerDVD 25 Disk Cleanup 48 Disk Defragmenter 48 HP Connection Manager 15 software updates, installing 55 speakers, identifying 10, 21 supported discs 60 system information hot key 28 system recovery 64 system restore points 61 creating 61 T TouchPad buttons 8, 30 using...
HP Envy 4 - Maintenance and Service Guide
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... external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan...
... external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan...
HP Envy 4 - Maintenance and Service Guide
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...When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Setup Utility includes settings for Startup Menu" message is displayed, press enter. 5. Your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). NOTE: Use extreme care when making changes in Setup Utility. Use the arrow keys to enter Setup Utility. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output...
...When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Setup Utility includes settings for Startup Menu" message is displayed, press enter. 5. Your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). NOTE: Use extreme care when making changes in Setup Utility. Use the arrow keys to enter Setup Utility. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output...
HP Envy 4 - Maintenance and Service Guide
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... change the hard drive mode. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on the HP Web site are not changed when you restore the factory settings. Use the arrow keys to the values that were set at the bottom of the BIOS may be available on -screen instructions. 5. Most BIOS updates on -screen instructions. - Some download...
... change the hard drive mode. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on the HP Web site are not changed when you restore the factory settings. Use the arrow keys to the values that were set at the bottom of the BIOS may be available on -screen instructions. 5. Most BIOS updates on -screen instructions. - Some download...
HP Envy 4 - Maintenance and Service Guide
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... initiate Sleep or Hibernation. If no instructions are displayed on the screen after it has been downloaded to your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on your hard drive that are displayed, follow these steps: 1. Start Setup Utility (BIOS). 2. Use the arrow keys to download. 3. To exit Setup Utility (BIOS) without...
... initiate Sleep or Hibernation. If no instructions are displayed on the screen after it has been downloaded to your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on your hard drive that are displayed, follow these steps: 1. Start Setup Utility (BIOS). 2. Use the arrow keys to download. 3. To exit Setup Utility (BIOS) without...
HP Envy 4 - Maintenance and Service Guide
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... functional computer issues fail. To create a set of recovery discs or a recovery flash drive: 1. A system restore should be performed if the computer hard drive fails or if all attempts to continue the backup creation process. HP Recovery Manager works from recovery discs, a recovery flash drive, or from the disc provided by the manufacturer using the dedicated recovery partition, there is an option to restore your system. ● HP Recovery Manager restores only software that you set up the computer. ● Windows has its original factory...
... functional computer issues fail. To create a set of recovery discs or a recovery flash drive: 1. A system restore should be performed if the computer hard drive fails or if all attempts to continue the backup creation process. HP Recovery Manager works from recovery discs, a recovery flash drive, or from the disc provided by the manufacturer using the dedicated recovery partition, there is an option to restore your system. ● HP Recovery Manager restores only software that you set up the computer. ● Windows has its original factory...
HP Envy 4 - Maintenance and Service Guide
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... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
HP Envy 4 - Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...