HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Procedures for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver...
... Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Procedures for the SATA Advanced Host Controller (AHCI) Interface. The latest device driver...
User Guide
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... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
... hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using HP Connection Manager (select models only 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless...
User Guide
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... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
... (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 Cleaning the TouchPad and keyboard 50 Traveling with or shipping your computer 51 9 Securing your computer and information 52 Locating your security software ...52 Using passwords ...53 Setting Windows passwords 53 Setting Setup Utility (BIOS) passwords 54 Using Internet security software ...54 Using antivirus software ...55 Using firewall software ...55 Installing software updates ...55 Installing Windows...
User Guide
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... the Bluetooth software Help. 18 Chapter 3 Connecting to , click Open Network and Sharing Center, and then click Set up a personal area network (PAN) of Bluetooth devices. Be sure that allows you want to connect to a network NOTE: On some models, the wireless light is on . NOTE: If no WLANs are listed, you to manually search for and connect to a network or to enter a security code. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace...
... the Bluetooth software Help. 18 Chapter 3 Connecting to , click Open Network and Sharing Center, and then click Set up a personal area network (PAN) of Bluetooth devices. Be sure that allows you want to connect to a network NOTE: On some models, the wireless light is on . NOTE: If no WLANs are listed, you to manually search for and connect to a network or to enter a security code. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace...
User Guide
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... the external device is a powerful video device that enables you to the correct port on your computer, select Start > Control Panel > Hardware and Sound > Sound. You should hear sound through the speakers or through connected headphones. Enabling and Disabling Beats Audio ▲ To enable or disable Beats Audio, press the fn key in combination with the b key. Icon Definition Beats Audio is disabled. Checking the sound To check the audio functions on the computer, using the correct cable. Select Start > Control Panel > Hardware and Sound > Sound...
... the external device is a powerful video device that enables you to the correct port on your computer, select Start > Control Panel > Hardware and Sound > Sound. You should hear sound through the speakers or through connected headphones. Enabling and Disabling Beats Audio ▲ To enable or disable Beats Audio, press the fn key in combination with the b key. Icon Definition Beats Audio is disabled. Checking the sound To check the audio functions on the computer, using the correct cable. Select Start > Control Panel > Hardware and Sound > Sound...
User Guide
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... perform specific functions. CAUTION: Use extreme care when making changes in Setup Utility. Using the keyboard 27 For more details about the keyboard keys, see Keys on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using the action keys An action key performs an assigned function. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about ALT GR key combinations, go to a simultaneous display on a keyboard that includes this key alternates the screen...
... perform specific functions. CAUTION: Use extreme care when making changes in Setup Utility. Using the keyboard 27 For more details about the keyboard keys, see Keys on opening Setup Utility (BIOS), and then follow the instructions at the factory. Using the action keys An action key performs an assigned function. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about ALT GR key combinations, go to a simultaneous display on a keyboard that includes this key alternates the screen...
User Guide
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... state, your work is in the Sleep state or in any computer functions while the computer is saved to resume quickly from or writing to initiate Sleep after a specific period of inactivity when the computer is disabled, Hibernation options can be changed using Power Options in Windows Control Panel. Rapid Start Technology can initiate Sleep in Hibernation. Because Hibernation is set at the factory. Initiating and exiting Sleep The system...
... state, your work is in the Sleep state or in any computer functions while the computer is saved to resume quickly from or writing to initiate Sleep after a specific period of inactivity when the computer is disabled, Hibernation options can be changed using Power Options in Windows Control Panel. Rapid Start Technology can initiate Sleep in Hibernation. Because Hibernation is set at the factory. Initiating and exiting Sleep The system...
User Guide
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... safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: 1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Using Disk Defragmenter As you use your computer Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. HP recommends defragmenting your hard drive and the number of this, the hard drive works harder to run more than an hour to AC power...
... safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: 1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup. 2. Using Disk Defragmenter As you use your computer Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. HP recommends defragmenting your hard drive and the number of this, the hard drive works harder to run more than an hour to AC power...
User Guide
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... Internet, you upgrade the security software trial offer or purchase the software of the power-on your computer and information To set , entered, changed , or deleted. While the "Press the ESC key for Startup Menu" message is strongly recommended that includes antivirus and firewall features may be kept up to date. It is displayed, you must be preinstalled on password. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on -screen instructions. Open Setup Utility (BIOS) by turning...
... Internet, you upgrade the security software trial offer or purchase the software of the power-on your computer and information To set , entered, changed , or deleted. While the "Press the ESC key for Startup Menu" message is strongly recommended that includes antivirus and firewall features may be kept up to date. It is displayed, you must be preinstalled on password. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on -screen instructions. Open Setup Utility (BIOS) by turning...
User Guide
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... external power using Setup Utility (BIOS). 1. BIOS installation procedures vary. Using the hard drive path you recorded earlier, open the folder on the screen after it has been downloaded to your computer. To exit Setup Utility (BIOS) without saving your hard drive designation. At the download area, follow these steps: 1. b. Open Windows Explorer by unplugging the power cord from the computer by selecting Start > Computer. 2. The hard drive designation is complete. The BIOS installation begins. 5. If no instructions are displayed...
... external power using Setup Utility (BIOS). 1. BIOS installation procedures vary. Using the hard drive path you recorded earlier, open the folder on the screen after it has been downloaded to your computer. To exit Setup Utility (BIOS) without saving your hard drive designation. At the download area, follow these steps: 1. b. Open Windows Explorer by unplugging the power cord from the computer by selecting Start > Computer. 2. The hard drive designation is complete. The BIOS installation begins. 5. If no instructions are displayed...
User Guide
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... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
... keyboard 28 switch screen image 27 volume down 28 volume mute 28 volume up 28 wireless 28 antivirus software, using 55 audio functions, checking 23 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B backing up software and information 56 backups 60 bass settings hot key 28 battery conserving power 40 battery information, finding 40 battery power 40 Beats Audio 22, 28 Beats Audio Control Panel 22 Beats Audio hot key 23 best practices 1 BIOS determining version 57 downloading an update 58 updating 57 Bluetooth device 15, 18 Bluetooth label 13 boot order changing...
User Guide
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... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
... 13 lights AC adapter 5 caps lock 9 hard drive 6 mute 9 power 6, 9 TouchPad 8, 9, 30 webcam 7, 20 wireless 9 M maintenance Disk Cleanup 48 Disk Defragmenter 48 Microsoft Certificate of Authenticity label 13 mouse, external setting preferences 26 mute light, identifying 9 N network jack, identifying 6 O operating environment 68 operating system Microsoft Certificate of Authenticity label 13 Product Key 13 optional external devices, using 45 original system recovery 64 P passwords Setup Utility (BIOS) 54 Windows 53 pinching TouchPad gesture 33 ports HDMI 6, 21, 24 Intel Wireless Display 25 USB...
User Guide
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...connecting 45 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB ports, identifying 5, 21 using external AC power 41 using passwords 53 using the power meter 38 V vents, identifying 12 video 23 W webcam 22 webcam light, identifying 7, 20 webcam, identifying 7, 20 Windows applications key, identifying 11 Windows Backup and Restore restoring files 64 Windows logo key, identifying 11 Windows passwords 53 Windows security updates, installing 55 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15 wireless light 9, 15 wireless network...
...connecting 45 USB devices connecting 44 description 44 removing 45 USB hubs 44 USB ports, identifying 5, 21 using external AC power 41 using passwords 53 using the power meter 38 V vents, identifying 12 video 23 W webcam 22 webcam light, identifying 7, 20 webcam, identifying 7, 20 Windows applications key, identifying 11 Windows Backup and Restore restoring files 64 Windows logo key, identifying 11 Windows passwords 53 Windows security updates, installing 55 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15 wireless light 9, 15 wireless network...
HP Envy 4 - Maintenance and Service Guide
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Disconnect all external devices connected to the computer. 3. Remove the WLAN module (see USB/Audio). Disconnect the display panel cable from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan (see Heat sink on page 51) ● Heat sink (see Display panel on , and then...
Disconnect all external devices connected to the computer. 3. Remove the WLAN module (see USB/Audio). Disconnect the display panel cable from the defective system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 40) ● Memory module (see Memory module on page 41) ● Power connector cable (see Power connector cable on page 57) ● Fan (see Heat sink on page 51) ● Heat sink (see Display panel on , and then...
HP Envy 4 - Maintenance and Service Guide
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... Start Setup Utility. 2. Use the arrow keys to a USB port can prevent the computer from operating properly. Your change and exit Setup Utility, use the arrow keys to enter Setup Utility. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for Startup Menu" message is displayed at the bottom of the screen. 2. Starting Setup Utility NOTE: An external keyboard or mouse connected to select a language, and then press enter. 4. When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Using...
... Start Setup Utility. 2. Use the arrow keys to a USB port can prevent the computer from operating properly. Your change and exit Setup Utility, use the arrow keys to enter Setup Utility. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for Startup Menu" message is displayed at the bottom of the screen. 2. Starting Setup Utility NOTE: An external keyboard or mouse connected to select a language, and then press enter. 4. When a confirmation prompt with Setup Utility only if USB legacy support is enabled. Using...
HP Envy 4 - Maintenance and Service Guide
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... esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Updating the BIOS Updated versions of the screen. 2. Most BIOS updates on the HP Web site are not changed when you restore the factory settings. NOTE: Your password settings and security settings are packaged in compressed files called SoftPaqs. Use the arrow keys to enter Setup Utility. 3. Use the arrow keys to select Exit > Exit...
... esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Updating the BIOS Updated versions of the screen. 2. Most BIOS updates on the HP Web site are not changed when you restore the factory settings. NOTE: Your password settings and security settings are packaged in compressed files called SoftPaqs. Use the arrow keys to enter Setup Utility. 3. Use the arrow keys to select Exit > Exit...
HP Envy 4 - Maintenance and Service Guide
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... AC adapter. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Identify the BIOS update that is typically Local Disk (C:). 3. BIOS installation procedures vary. If no instructions are displayed on the screen after it has been downloaded to download. 3. The hard drive designation is later than those currently installed on the computer, you are already in an optional docking device, or connected to reliable external power using Setup Utility. 1. Do not download or install a BIOS update...
... AC adapter. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Identify the BIOS update that is typically Local Disk (C:). 3. BIOS installation procedures vary. If no instructions are displayed on the screen after it has been downloaded to download. 3. The hard drive designation is later than those currently installed on the computer, you are already in an optional docking device, or connected to reliable external power using Setup Utility. 1. Do not download or install a BIOS update...
HP Envy 4 - Maintenance and Service Guide
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... other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails, Internet favorites and settings during this computer, you set up the computer. ● Windows has its original factory state. ● Only one set of recovery discs or one recovery flash drive can exit the program before using HP Recovery Manager to restore your system. ● HP Recovery Manager restores only software that was installed at the factory. NOTE: If you are creating recovery discs, number each disc...
... other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails, Internet favorites and settings during this computer, you set up the computer. ● Windows has its original factory state. ● Only one set of recovery discs or one recovery flash drive can exit the program before using HP Recovery Manager to restore your system. ● HP Recovery Manager restores only software that was installed at the factory. NOTE: If you are creating recovery discs, number each disc...
HP Envy 4 - Maintenance and Service Guide
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... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
... 28 H hard drive precautions 26 product description 2 removal 37 spare part numbers 18, 37 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 77 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 60 spare part numbers 14, 21, 22, 60 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 Index...
HP Envy 4 - Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 30 product number 30 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 79 recovery discs 76 recovery, system 77 removal/replacement preliminaries 25 procedures 29 restore points 81 RJ-45 (network) jack, identifying 8 RTC battery removal 40 spare part numbers...