HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
... power management with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching...
Start Here
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...Using a keyboard and mouse Using touch gestures 1. The Start menu offers quick access to the Start screen, tap the arrow again. display the charms, and then tap 2. To return to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down. Locating the Start button and the Start menu 3 Action Using a keyboard and mouse Locate the Start button and the Start menu Point to display the Start in the lowerleft corner to display the Start button and the Start menu. Locating the Start button and the Start menu The Start...
...Using a keyboard and mouse Using touch gestures 1. The Start menu offers quick access to the Start screen, tap the arrow again. display the charms, and then tap 2. To return to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down. Locating the Start button and the Start menu 3 Action Using a keyboard and mouse Locate the Start button and the Start menu Point to display the Start in the lowerleft corner to display the Start button and the Start menu. Locating the Start button and the Start menu The Start...
Start Here
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...screen instructions to the User Guide provided for your computer. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide for restore and recovery steps for accessing HP Software Setup have changed. Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Select HP Software Setup. 3. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, type HP Software Setup...
...screen instructions to the User Guide provided for your computer. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to the User Guide for restore and recovery steps for accessing HP Software Setup have changed. Refer to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. Select HP Software Setup. 3. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, type HP Software Setup...
User Guide
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... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
User Guide
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... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
User Guide
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... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
User Guide
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... turn off the wireless devices simultaneously. Using the wireless controls You can explore the globe and access information from millions of the wireless devices on your computer and a wired or wireless network connection. All of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to a wireless network 15 NOTE: On some models, the wireless light is off, all wireless devices are enabled at the factory, so the wireless light is white, at home, you can control the wireless devices...
... turn off the wireless devices simultaneously. Using the wireless controls You can explore the globe and access information from millions of the wireless devices on your computer and a wired or wireless network connection. All of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to a wireless network 15 NOTE: On some models, the wireless light is off, all wireless devices are enabled at the factory, so the wireless light is white, at home, you can control the wireless devices...
User Guide
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... Internet service purchased from the Start screen, type h, and then select Help and Support. To use the WLAN device in your ISP to determine what type of modem you to set up the modem, install a network cable to a network, manage wireless networks, and diagnose and repair network problems. To use for Internet access. The illustration below shows an example of a wireless network installation that is composed of other computers and accessories that can accommodate a large number of hardware...
... Internet service purchased from the Start screen, type h, and then select Help and Support. To use the WLAN device in your ISP to determine what type of modem you to set up the modem, install a network cable to a network, manage wireless networks, and diagnose and repair network problems. To use for Internet access. The illustration below shows an example of a wireless network installation that is composed of other computers and accessories that can accommodate a large number of hardware...
User Guide
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... action keys or hot key functions on common tasks using touch gestures (select models only) in all apps. From the Start screen, type c to reveal the Apps list. Review the Windows 8 Basics guide included with simple finger movements. The guide provides information on the keyboard to turn a gesture off . 2. Select Control Panel, and then select Hardware and Sound. From the Start screen, type c to reveal the Apps list. From the Synaptics ClickPad screen, select or clear the...
... action keys or hot key functions on common tasks using touch gestures (select models only) in all apps. From the Start screen, type c to reveal the Apps list. Review the Windows 8 Basics guide included with simple finger movements. The guide provides information on the keyboard to turn a gesture off . 2. Select Control Panel, and then select Hardware and Sound. From the Start screen, type c to reveal the Apps list. From the Synaptics ClickPad screen, select or clear the...
User Guide
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... different keys and keyboard functions than those discussed in Setup Utility (BIOS). f4 Switches the screen image between display devices connected to support. f6 Mutes or restores speaker sound. Help and Support also provides automated troubleshooting tools and access to the system. f3 Increases the screen brightness incrementally as long as you hold the key. For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models...
... different keys and keyboard functions than those discussed in Setup Utility (BIOS). f4 Switches the screen image between display devices connected to support. f6 Mutes or restores speaker sound. Help and Support also provides automated troubleshooting tools and access to the system. f3 Increases the screen brightness incrementally as long as you hold the key. For example, if a monitor is enabled at the bottom of the f1 through f4 keys, the f5 key (select models...
User Guide
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... computer cover. From the Start screen, type d, and then type disk in the search box. Allow the display to AC power. 2. From the Start screen, type d, and then type disk in the search box. To run Disk Defragmenter: 1. Updates can resolve issues and bring new features and options to download the latest versions of your computer: Strong solvents, such as paper towels, can build up. Without the latest driver...
... computer cover. From the Start screen, type d, and then type disk in the search box. Allow the display to AC power. 2. From the Start screen, type d, and then type disk in the search box. To run Disk Defragmenter: 1. Updates can resolve issues and bring new features and options to download the latest versions of your computer: Strong solvents, such as paper towels, can build up. Without the latest driver...
User Guide
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... unsuccessful installation, download and install a BIOS update only when the computer is connected to determine if the computer hardware is functioning properly. Using the hard drive path you recorded earlier, open the folder on -screen instructions. 4. Complete the installation by unplugging the power cord from your hard drive. You may need to access this information to your hard drive. Do not shut down the computer or initiate Sleep. b. The BIOS installation begins. 5. From the Start screen, type e, and...
... unsuccessful installation, download and install a BIOS update only when the computer is connected to determine if the computer hardware is functioning properly. Using the hard drive path you recorded earlier, open the folder on -screen instructions. 4. Complete the installation by unplugging the power cord from your hard drive. You may need to access this information to your hard drive. Do not shut down the computer or initiate Sleep. b. The BIOS installation begins. 5. From the Start screen, type e, and...
User Guide
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... Recovering using a minimized image, you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 66. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or the HP Recovery media. Even if you did not manually create a restore...
... Recovering using a minimized image, you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 66. ● If you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or the HP Recovery media. Even if you did not manually create a restore...
User Guide
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... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
User Guide
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... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Service cover on page 39), 74 Chapter 4 Removal and replacement procedures Remove the service cover (see Battery on page 37). 5. Display assembly Description Spare part number Touchscreen models (35.6-mm (14.0-inch) WLED): HD BrightView display assembly for use in silver models 727484-001 HD BrightView display assembly for use in red models...
... the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Service cover on page 39), 74 Chapter 4 Removal and replacement procedures Remove the service cover (see Battery on page 37). 5. Display assembly Description Spare part number Touchscreen models (35.6-mm (14.0-inch) WLED): HD BrightView display assembly for use in silver models 727484-001 HD BrightView display assembly for use in red models...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... a network, consult the network administrator before installing any software updates, especially system BIOS updates. Use the arrow keys to reliable external power using Setup Utility (BIOS). 1. Follow any device, cable, or cord. 1. You will need this path when you are already in an optional docking device, or connected to select Exit, select Exit Discarding Changes, and then press enter. Click your hard drive. b. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Start Setup Utility (BIOS). 2.
... a network, consult the network administrator before installing any software updates, especially system BIOS updates. Use the arrow keys to reliable external power using Setup Utility (BIOS). 1. Follow any device, cable, or cord. 1. You will need this path when you are already in an optional docking device, or connected to select Exit, select Exit Discarding Changes, and then press enter. Click your hard drive. b. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. Start Setup Utility (BIOS). 2.
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 92. ● If you want to restore the system to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps for using Windows System Restore, see Recovering using HP Recovery Manager on your computer using a minimized image, you want to reset...
... Recovery partition (select models only) or HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 92. ● If you want to restore the system to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps for using Windows System Restore, see Recovering using HP Recovery Manager on your computer using a minimized image, you want to reset...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...
...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...