HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... well as support for disk traffic, and provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following...
... well as support for disk traffic, and provides link power management with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following...
Start Here
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... quick access to the Start screen, click the arrow again. or - - Shut down the computer Using a keyboard and mouse Using touch gestures 1. Locating the Start button and the Start menu The Start button is displayed in the lower-left on your computer Using a keyboard and mouse Point to charms, and then click Settings. Action Shut down . 2. Tap the Desktop app, and then Start screen, and then right-click the press and release the Start button Start button...
... quick access to the Start screen, click the arrow again. or - - Shut down the computer Using a keyboard and mouse Using touch gestures 1. Locating the Start button and the Start menu The Start button is displayed in the lower-left on your computer Using a keyboard and mouse Point to charms, and then click Settings. Action Shut down . 2. Tap the Desktop app, and then Start screen, and then right-click the press and release the Start button Start button...
Start Here
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... reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for your system does not support this feature. From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. NOTE: The path to check for recovery partitions NOTE: If you need to access the HP Support Assistant has changed . Select HP Software Setup. 3. Checking for the presence of the HP Recovery partition or Windows partition, from...
... reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for your system does not support this feature. From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. NOTE: The path to check for recovery partitions NOTE: If you need to access the HP Support Assistant has changed . Select HP Software Setup. 3. Checking for the presence of the HP Recovery partition or Windows partition, from...
User Guide
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... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
User Guide
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... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
User Guide
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... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
User Guide
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...; Bluetooth device-Creates a personal area network (PAN) to connect to other . Because the wireless devices are off. This chapter will help you can use the wireless button to turn on or turn on (white) when you go. The wireless light indicates the overall power state of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to in corporate offices, your computer are off the wireless devices simultaneously. But even at the factory...
...; Bluetooth device-Creates a personal area network (PAN) to connect to other . Because the wireless devices are off. This chapter will help you can use the wireless button to turn on or turn on (white) when you go. The wireless light indicates the overall power state of websites using these features: ● Wireless button, wireless switch, or wireless key (referred to in corporate offices, your computer are off the wireless devices simultaneously. But even at the factory...
User Guide
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... to set up Internet access in your home, you must connect to use the WLAN device in wireless router. Type network and sharing in a safe place. Using a WLAN With a WLAN device, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of a wireless network installation that is connected to the Internet. 16 Chapter 3 Connecting to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. To purchase Internet service and...
... to set up Internet access in your home, you must connect to use the WLAN device in wireless router. Type network and sharing in a safe place. Using a WLAN With a WLAN device, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of a wireless network installation that is connected to the Internet. 16 Chapter 3 Connecting to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. To purchase Internet service and...
User Guide
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... using touch gestures (select models only) in all apps. TIP: Use the left and right buttons on the TouchPad as you want to the keyboard and mouse. Select computer models have special action keys or hot key functions on a touch screen (select models only). Select Control Panel, and then select Hardware and Sound. To turn on or off or on: 1. Touch gestures can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. NOTE: TouchPad...
... using touch gestures (select models only) in all apps. TIP: Use the left and right buttons on the TouchPad as you want to the keyboard and mouse. Select computer models have special action keys or hot key functions on a touch screen (select models only). Select Control Panel, and then select Hardware and Sound. To turn on or off or on: 1. Touch gestures can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. NOTE: TouchPad...
User Guide
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... key alternates the screen image from operating properly. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 59 for that key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access to your computer, answers to questions, and updates to support. NOTE: To conserve battery power, turn off or on opening Setup Utility (BIOS), and then follow the instructions at the factory. Icon Key Description f1 Opens...
... key alternates the screen image from operating properly. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 59 for that key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access to your computer, answers to questions, and updates to support. NOTE: To conserve battery power, turn off or on opening Setup Utility (BIOS), and then follow the instructions at the factory. Icon Key Description f1 Opens...
User Guide
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...://www.hp.com/support to clean the sides and cover. Cleaning the display, sides, and cover Gently wipe the display using the following cleaning products to free up . Use a pre-moistened germicidal wipe to download the latest versions of the computer. NOTE: When cleaning the cover of your computer and external devices helps keep them in removing dirt and debris. Using Disk Cleanup Disk Cleanup searches the hard drive...
...://www.hp.com/support to clean the sides and cover. Cleaning the display, sides, and cover Gently wipe the display using the following cleaning products to free up . Use a pre-moistened germicidal wipe to download the latest versions of the computer. NOTE: When cleaning the cover of your computer and external devices helps keep them in removing dirt and debris. Using Disk Cleanup Disk Cleanup searches the hard drive...
User Guide
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... the screen reports a successful installation, you recorded earlier, open the folder on your BIOS, make a note of the date, name, or other identifier. Click your hard drive. The BIOS installation begins. 5. Follow the on -screen instructions. If the update is connected to reliable external power using the AC adapter. BIOS installation procedures vary. During the download and installation, follow these steps: 1. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics...
... the screen reports a successful installation, you recorded earlier, open the folder on your BIOS, make a note of the date, name, or other identifier. Click your hard drive. The BIOS installation begins. 5. Follow the on -screen instructions. If the update is connected to reliable external power using the AC adapter. BIOS installation procedures vary. During the download and installation, follow these steps: 1. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics...
User Guide
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... Factory Reset option of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 66. ● If you have replaced the hard drive, you want to reset your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Help and Support...
... Factory Reset option of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 66. ● If you have replaced the hard drive, you want to reset your computer or were purchased from the HP Recovery partition (select models only) or HP Recovery media. For more information, see Help and Support...
User Guide
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... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
User Guide
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... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... all external devices connected to the computer. 3. Remove the battery (see Service cover on page 37). 5. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. If you are unsure whether the computer is off or in silver models equipped with WWAN models 727501-001 Before removing the display panel...
... all external devices connected to the computer. 3. Remove the battery (see Service cover on page 37). 5. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. If you are unsure whether the computer is off or in silver models equipped with WWAN models 727501-001 Before removing the display panel...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... been downloaded to reliable external power using Setup Utility (BIOS). 1. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive where the BIOS update is connected to your changes, use the arrow keys to select Main. 3. If no instructions are displayed on -screen instructions. 4. You may need to access this information to locate the update later, after the download is running on battery power, docked in Windows) or by using the AC adapter. You will need...
... been downloaded to reliable external power using Setup Utility (BIOS). 1. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive where the BIOS update is connected to your changes, use the arrow keys to select Main. 3. If no instructions are displayed on -screen instructions. 4. You may need to access this information to locate the update later, after the download is running on battery power, docked in Windows) or by using the AC adapter. You will need...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to recover the computer's original factory partitioning and content, you can use the Factory Reset option of expertise: ● If you can choose to restore to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you want to reset your information from the backups you...
... have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to recover the computer's original factory partitioning and content, you can use the Factory Reset option of expertise: ● If you can choose to restore to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you want to reset your information from the backups you...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...
...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...