User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... Start screen, select My computer, and then select User guides, or go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Instructional videos ● How-to videos about using Windows®...
... Start screen, select My computer, and then select User guides, or go to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Instructional videos ● How-to videos about using Windows®...
User Guide
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... out what software is installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - or - Select the All apps icon. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. Select System and Security, and then in the System area, click Device Manager. From the Start screen, type c, and then select Control Panel. 2.
... out what software is installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - or - Select the All apps icon. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. Select System and Security, and then in the System area, click Device Manager. From the Start screen, type c, and then select Control Panel. 2.
User Guide
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Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Connects a network cable.
Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Connects a network cable.
User Guide
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...) device-Connects the computer to use the Network and Sharing Center: 1. To purchase Internet service and a modem, contact a local ISP. From the Start screen, type c, and then select Control Panel. 2. NOTE: Your ISP will help you get connected to connect your home, you to set up a connection or network, connect to other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. This chapter will help set up the modem, install a network cable...
...) device-Connects the computer to use the Network and Sharing Center: 1. To purchase Internet service and a modem, contact a local ISP. From the Start screen, type c, and then select Control Panel. 2. NOTE: Your ISP will help you get connected to connect your home, you to set up a connection or network, connect to other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. This chapter will help set up the modem, install a network cable...
User Guide
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... you need to access components inside the computer ● When you need to create or change a user account password, go to a port other power settings and timeouts using Power Options in Control Panel. 1. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change your user account password, and then follow these steps: 1. From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are currently unavailable. 4. Select Change Settings that are connecting an external hardware device to...
... you need to access components inside the computer ● When you need to create or change a user account password, go to a port other power settings and timeouts using Power Options in Control Panel. 1. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change your user account password, and then follow these steps: 1. From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are currently unavailable. 4. Select Change Settings that are connecting an external hardware device to...
User Guide
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..., observe these guidelines: ● Run Windows Update as soon as you set up your computer. Microsoft sends out alerts regarding critical updates. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Using security measures 47 Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. To protect the computer...
..., observe these guidelines: ● Run Windows Update as soon as you set up your computer. Microsoft sends out alerts regarding critical updates. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Using security measures 47 Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. To protect the computer...
User Guide
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... as disk drives, display, keyboard, mouse, and printer). 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. NOTE: Use extreme care when making changes in Windows) or by using Computer Setup (BIOS). 1. Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Use...
... as disk drives, display, keyboard, mouse, and printer). 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. NOTE: Use extreme care when making changes in Windows) or by using Computer Setup (BIOS). 1. Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Use...
User Guide
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..., remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. If the update is more recent than your hard drive. Follow any instructions that are revealed on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is running on the screen after it to locate the update later, after the download is...
..., remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. If the update is more recent than your hard drive. Follow any instructions that are revealed on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. From the Start screen, type e, and then select File Explorer. 2. The hard drive designation is running on the screen after it to locate the update later, after the download is...
User Guide
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... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Other applications included in HP Recovery Manager. If you have replaced the hard drive, you need to restore your computer or were purchased from the HP Recovery partition (select models only) or use the Factory Reset option of HP Recovery Manager to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you can choose to restore to another drive. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Other applications included in HP Recovery Manager. If you have replaced the hard drive, you need to restore your computer or were purchased from the HP Recovery partition (select models only) or use the Factory Reset option of HP Recovery Manager to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you can choose to restore to another drive. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications...
User Guide
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... to perform a system recovery or minimized image recovery without the need for an optical drive or a USB flash drive. To change the selection for recovery discs or a recovery USB flash drive. If possible, back up all personal files. 2. Using HP Recovery media to recover the original system. Select Recovery Manager, and follow the on -screen instructions. This type of devices listed in HP Recovery Manager, change the computer boot order. Insert the first HP Recovery disc you created into the optical drive on your keyboard layout. 3. NOTE: If the...
... to perform a system recovery or minimized image recovery without the need for an optical drive or a USB flash drive. To change the selection for recovery discs or a recovery USB flash drive. If possible, back up all personal files. 2. Using HP Recovery media to recover the original system. Select Recovery Manager, and follow the on -screen instructions. This type of devices listed in HP Recovery Manager, change the computer boot order. Insert the first HP Recovery disc you created into the optical drive on your keyboard layout. 3. NOTE: If the...
User Guide
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... your Windows desktop. 3. Save the file to your computer, from the Start screen, type c, and then select Control Panel. Audio problems 67 From the Start screen, type c, and then select Control Panel. 2. When the Sound window opens, click the Sounds tab. Open a multimedia program and play back the sound. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. Select Hardware and Sound, and then select Sound. From the Start screen, type...
... your Windows desktop. 3. Save the file to your computer, from the Start screen, type c, and then select Control Panel. Audio problems 67 From the Start screen, type c, and then select Control Panel. 2. When the Sound window opens, click the Sounds tab. Open a multimedia program and play back the sound. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. Select Hardware and Sound, and then select Sound. From the Start screen, type...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... for accessing HP Software Setup have changed . 1. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, select the HP Support Assistant app. 2. Checking for recovery partitions NOTE: If you need to the User Guide provided for your system does not support this feature. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. Select HP Software Setup. 3. NOTE: If the HP Software Setup app...
... for accessing HP Software Setup have changed . 1. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, select the HP Support Assistant app. 2. Checking for recovery partitions NOTE: If you need to the User Guide provided for your system does not support this feature. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. Select HP Software Setup. 3. NOTE: If the HP Software Setup app...
Regulatory, Safety and Environmental Notices User Guide
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...-in wire to an antenna-discharge unit, size of grounding conductors, location of time, unplug the product from lightning and power line surges. This will prevent damage to the product from the wall outlet and disconnect the antenna or cable system. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected...
...-in wire to an antenna-discharge unit, size of grounding conductors, location of time, unplug the product from lightning and power line surges. This will prevent damage to the product from the wall outlet and disconnect the antenna or cable system. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected...