User Guide
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... to qualified service personnel. Observe all instructions in a protected location where no user-serviceable parts inside. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright 2020 HP Development Company, L.P. Install the product in the documentation that comes with the printer. - iOS is used under license. HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE...
... to qualified service personnel. Observe all instructions in a protected location where no user-serviceable parts inside. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright 2020 HP Development Company, L.P. Install the product in the documentation that comes with the printer. - iOS is used under license. HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE...
User Guide
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...Status Report Wireless Network Test Report and Network Configuration Page Wireless Quick Start Guide How to help troubleshoot printer problems. Wireless Network Test Report shows the diagnostics Press and at the same time. Printer Information Page provides the summary information about various aspects of Network, Wi-Fi Direct, Mobile Printing, and HP Instant Ink is mainly included in the table. results for three seconds first. Wi-Fi Direct Guide Wi-Fi Direct Guide provides the instructions to light up all the buttons on Web Services, set up Web Services, or fix connection...
...Status Report Wireless Network Test Report and Network Configuration Page Wireless Quick Start Guide How to help troubleshoot printer problems. Wireless Network Test Report shows the diagnostics Press and at the same time. Printer Information Page provides the summary information about various aspects of Network, Wi-Fi Direct, Mobile Printing, and HP Instant Ink is mainly included in the table. results for three seconds first. Wi-Fi Direct Guide Wi-Fi Direct Guide provides the instructions to light up all the buttons on Web Services, set up Web Services, or fix connection...
User Guide
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... use the HP Smart app to set up the printer on page 39. 1. If it is turned on the back of the printer for setup and in the Auto Wireless Connect (AWC) setup mode. Make sure your wireless network. 2. Make sure the printer is in AWC mode immediately after it has been longer than two hours, press and hold the Wireless button on . (HP Smart uses Bluetooth to connect within two hours, and then stops...
... use the HP Smart app to set up the printer on page 39. 1. If it is turned on the back of the printer for setup and in the Auto Wireless Connect (AWC) setup mode. Make sure your wireless network. 2. Make sure the printer is in AWC mode immediately after it has been longer than two hours, press and hold the Wireless button on . (HP Smart uses Bluetooth to connect within two hours, and then stops...
User Guide
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... Information button) is blinking white, press it within 30 seconds. - ENWW Connect wirelessly without a router 31 The guide may not be available in the AWC setup mode, you need to do one of the printer to the printer on page 39. 2. To turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting for the printer is set to Manual (the default setting), you will not able to print, copy, scan, and troubleshoot...
... Information button) is blinking white, press it within 30 seconds. - ENWW Connect wirelessly without a router 31 The guide may not be available in the AWC setup mode, you need to do one of the printer to the printer on page 39. 2. To turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting for the printer is set to Manual (the default setting), you will not able to print, copy, scan, and troubleshoot...
User Guide
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... a wireless network connection. In the printer software, click Tools. 3. Select Connect a new device. NOTE: The printer supports connections using the HP Smart app (Windows 10/macOS) 1. You will need a wireless 802.11a/b/g/n network that you intend to install the printer on. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 2. Make sure your printer is connected to the wireless network that includes a wireless router or access point. To change from a wireless connection to a wireless network (Windows) 1. The USB port is...
... a wireless network connection. In the printer software, click Tools. 3. Select Connect a new device. NOTE: The printer supports connections using the HP Smart app (Windows 10/macOS) 1. You will need a wireless 802.11a/b/g/n network that you intend to install the printer on. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 40. 2. Make sure your printer is connected to the wireless network that includes a wireless router or access point. To change from a wireless connection to a wireless network (Windows) 1. The USB port is...
User Guide
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...: DIRECT-**-HP ENVY Pro 6400 series. Click on page 30. 2. To open the embedded web server through Wi-Fi Direct 1. NOTE: To view or change settings, and manage the printer from your computer, type the IP address or hostname assigned to the Internet. From your wireless computer, turn wireless on your computer. In a supported web browser on , then search for and connect to print the wireless network test report and network configuration page. 2. For information about cookies, see Connect wirelessly without being connected...
...: DIRECT-**-HP ENVY Pro 6400 series. Click on page 30. 2. To open the embedded web server through Wi-Fi Direct 1. NOTE: To view or change settings, and manage the printer from your computer, type the IP address or hostname assigned to the Internet. From your wireless computer, turn wireless on your computer. In a supported web browser on , then search for and connect to print the wireless network test report and network configuration page. 2. For information about cookies, see Connect wirelessly without being connected...
User Guide
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... available in all printer models. To install the app on page 82. To install the HP Smart app ▲ The HP Smart app is connected to the same network as iCloud, Google Drive, Dropbox, and Facebook). To open the HP Smart app on iOS, Android, Windows 10, and macOS devices. Use the HP Smart app to print, copy, scan, and troubleshoot HP Smart helps you to set up , copy, scan, print, share, and manage your HP printer.
... available in all printer models. To install the app on page 82. To install the HP Smart app ▲ The HP Smart app is connected to the same network as iCloud, Google Drive, Dropbox, and Facebook). To open the HP Smart app on iOS, Android, Windows 10, and macOS devices. Use the HP Smart app to print, copy, scan, and troubleshoot HP Smart helps you to set up , copy, scan, print, share, and manage your HP printer.
User Guide
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... network administrator or the person who set up the network. NOTE: If a printer update is connected to set up a proxy server. When HP Web Services are enabled during printer setup, the printer will automatically be near the cartridge access area inside the printer or on page 36. 2. Open the EWS. For more information, see Open the embedded web server on the back, side, or bottom of the printer. Update the printer By default, if the printer is available, the printer downloads and installs...
... network administrator or the person who set up the network. NOTE: If a printer update is connected to set up a proxy server. When HP Web Services are enabled during printer setup, the printer will automatically be near the cartridge access area inside the printer or on page 36. 2. Open the EWS. For more information, see Open the embedded web server on the back, side, or bottom of the printer. Update the printer By default, if the printer is available, the printer downloads and installs...
User Guide
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... to use Print Anywhere, make sure the printer is a free service from any location. b. c. d. Open HP Smart, and then print your printer. Click here to enable HP ePrint. If you to use the HP Smart app with your HP Account to print with your HP Account on page 46. b. Sign in or create an HP Account when prompted. Click Enable. 2. c. Windows 10/macOS a. If you need to an active network providing Internet access. With Print Anywhere...
... to use Print Anywhere, make sure the printer is a free service from any location. b. c. d. Open HP Smart, and then print your printer. Click here to enable HP ePrint. If you to use the HP Smart app with your HP Account to print with your HP Account on page 46. b. Sign in or create an HP Account when prompted. Click Enable. 2. c. Windows 10/macOS a. If you need to an active network providing Internet access. With Print Anywhere...
User Guide
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... monitor ink levels and printer alerts. This will install the available print, scan, or fax drivers for your printer. ENWW Print using the System Preferences menu. 1. These instructions let you print from a Mac desktop or laptop using a computer 53 Printer connected to network If your printer is already set up and connected to your wireless network, you can enable printing from your Mac. Open System Preferences and select Printers and Scanners. 2. Continue to use the HP Utility from the displayed list of network printers, then click Add.
... monitor ink levels and printer alerts. This will install the available print, scan, or fax drivers for your printer. ENWW Print using the System Preferences menu. 1. These instructions let you print from a Mac desktop or laptop using a computer 53 Printer connected to network If your printer is already set up and connected to your wireless network, you can enable printing from your Mac. Open System Preferences and select Printers and Scanners. 2. Continue to use the HP Utility from the displayed list of network printers, then click Add.
User Guide
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... settings. Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the printer software, see a 'Non-HP Cartridge' message displayed from the printer software and you believe you easily produce great results, time after time. Install both the black and tri-color cartridges correctly. Tips for more information. Check the estimated ink levels in the cartridges to fit snugly against all paper. All of using a non-HP supply will not be covered under warranty. Paper loading tips ● Load a stack of non-HP...
... settings. Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the printer software, see a 'Non-HP Cartridge' message displayed from the printer software and you believe you easily produce great results, time after time. Install both the black and tri-color cartridges correctly. Tips for more information. Check the estimated ink levels in the cartridges to fit snugly against all paper. All of using a non-HP supply will not be covered under warranty. Paper loading tips ● Load a stack of non-HP...
User Guide
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... issues. CAUTION: If you remove a cartridge from drying out, always turn the printer off using the Power button. ● Do not open or untape cartridges until the power light turns off before unplugging the power cord or turning off a power strip. Tips for working with cartridges 65 Match the color of each cartridge to replace the cartridges until print quality becomes unacceptable. You do not need to the color of time. See Replace the cartridges on the cartridges reduces ink...
... issues. CAUTION: If you remove a cartridge from drying out, always turn the printer off using the Power button. ● Do not open or untape cartridges until the power light turns off before unplugging the power cord or turning off a power strip. Tips for working with cartridges 65 Match the color of each cartridge to replace the cartridges until print quality becomes unacceptable. You do not need to the color of time. See Replace the cartridges on the cartridges reduces ink...
User Guide
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... New Scan Shortcut. 5. ENWW Scan 71 Open the HP printer software. Click the More link at the top right corner of the scanner glass. 2. For more information, see Open the HP printer software (Windows) on page 40. 3. Change the settings for photos, choose either Save as JPEG or Email as JPEG, and then click Scan. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Load the original print-side up in the document feeder, or load...
... New Scan Shortcut. 5. ENWW Scan 71 Open the HP printer software. Click the More link at the top right corner of the scanner glass. 2. For more information, see Open the HP printer software (Windows) on page 40. 3. Change the settings for photos, choose either Save as JPEG or Email as JPEG, and then click Scan. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Load the original print-side up in the document feeder, or load...
User Guide
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... settings pane to use permanently. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Click the More link in that you can review and change the settings in the document feeder, or load the original, print-side down menus. These settings include options such as image file type, scan resolution, and contrast levels. ● Scan to change most settings using a web browser. The detailed settings pane appears on page 36. 72 Chapter 7 Copy, Scan, and Mobile Fax...
... settings pane to use permanently. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Click the More link in that you can review and change the settings in the document feeder, or load the original, print-side down menus. These settings include options such as image file type, scan resolution, and contrast levels. ● Scan to change most settings using a web browser. The detailed settings pane appears on page 36. 72 Chapter 7 Copy, Scan, and Mobile Fax...
User Guide
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... up HP Web Services. In the window that appears, double-click Print & Scan and then select Connect Printer to accept the terms of use . 4. The printer's home page (embedded web server) opens. 3. Follow the instructions on setting up Web Services, make sure your network uses proxy settings, follow the onscreen instructions to finish the setup. 78 Chapter 8 Web Services ENWW Press the Resume button. 2. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to set up Web Services using the printer control panel 1. The page...
... up HP Web Services. In the window that appears, double-click Print & Scan and then select Connect Printer to accept the terms of use . 4. The printer's home page (embedded web server) opens. 3. Follow the instructions on setting up Web Services, make sure your network uses proxy settings, follow the onscreen instructions to finish the setup. 78 Chapter 8 Web Services ENWW Press the Resume button. 2. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to set up Web Services using the printer control panel 1. The page...
User Guide
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... cartridges from curling. 3. Make sure you are using the Power button. For more information, see Paper basics on page 58. Always make sure the paper you are printing on ink consider replacing them. 5. In the printer software, click Print & Scan, and then click Set Preferences to confirm. Depending upon your printer to make sure it is flat. Check the paper type. This prevents the photo paper from drying out, always turn the printer off using original HP cartridges. 2. To clear...
... cartridges from curling. 3. Make sure you are using the Power button. For more information, see Paper basics on page 58. Always make sure the paper you are printing on ink consider replacing them. 5. In the printer software, click Print & Scan, and then click Set Preferences to confirm. Depending upon your printer to make sure it is flat. Check the paper type. This prevents the photo paper from drying out, always turn the printer off using original HP cartridges. 2. To clear...
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... Clean Cartridges on page 40. Make sure that the Wireless indicator on the control panel is on . ● Check that the printer is within 30 m (100 ft) of the wireless network test report to access the printer toolbox. Check your computer or mobile devices. - b. Network and connection issues What do you are turned on page 26. ● From HP Smart help center, find out the Network Name (SSID) to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection...
... Clean Cartridges on page 40. Make sure that the Wireless indicator on the control panel is on . ● Check that the printer is within 30 m (100 ft) of the wireless network test report to access the printer toolbox. Check your computer or mobile devices. - b. Network and connection issues What do you are turned on page 26. ● From HP Smart help center, find out the Network Name (SSID) to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection...
User Guide
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... contacting HP support, see HP support on calling for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on . Open the app and check the printer status, and then follow the onscreen instructions to begin printing. Go to clean the printhead, or you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. If you have colored paper loaded in the paper tray when you align the ink cartridges, the alignment fails...
... contacting HP support, see HP support on calling for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on . Open the app and check the printer status, and then follow the onscreen instructions to begin printing. Go to clean the printhead, or you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. If you have colored paper loaded in the paper tray when you align the ink cartridges, the alignment fails...
User Guide
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...Change the default paper size detected by the printer, see Load media on ink. To exit the single cartridge mode, insert the 102 Chapter 9 Solve a problem ENWW To continue printing the remaining pages, press (the Resume button). Press (the Resume button) to continue printing, and replace the cartridge when the print quality is missing, the printer enters single cartridge mode. Edge lighting Light behavior Paper tray light Ink error status Edge lighting Light behavior Cartridge Ink cartridge access door light Amber across the large light bar Blinking Blinking...
...Change the default paper size detected by the printer, see Load media on ink. To exit the single cartridge mode, insert the 102 Chapter 9 Solve a problem ENWW To continue printing the remaining pages, press (the Resume button). Press (the Resume button) to continue printing, and replace the cartridge when the print quality is missing, the printer enters single cartridge mode. Edge lighting Light behavior Paper tray light Ink error status Edge lighting Light behavior Cartridge Ink cartridge access door light Amber across the large light bar Blinking Blinking...
User Guide
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... warranty 112 web access test report 105 Webscan 72 Windows system requirements 117 wireless test report 104 T technical information copy specifications 118 environmental specifications 117 print specifications 118 scan specifications 118 trays clear paper jams 83 locating 2 paper-width guides 2 troubleshoot feeding 91 troubleshoot embedded web server 42 HP Smart 82 multiple pages are picked 91 network configuration page 104 paper not picked up from tray 91 paper-feed problems 91 power 99 print 99 printer status report 104 skewed pages 91 two-sided printing 51 V view network settings 7 ENWW...
... warranty 112 web access test report 105 Webscan 72 Windows system requirements 117 wireless test report 104 T technical information copy specifications 118 environmental specifications 117 print specifications 118 scan specifications 118 trays clear paper jams 83 locating 2 paper-width guides 2 troubleshoot feeding 91 troubleshoot embedded web server 42 HP Smart 82 multiple pages are picked 91 network configuration page 104 paper not picked up from tray 91 paper-feed problems 91 power 99 print 99 printer status report 104 skewed pages 91 two-sided printing 51 V view network settings 7 ENWW...
