Getting Started
Page 3
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
Getting Started
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... about key areas of your computer. PC Discovery - HP Advisor has four major areas: PC Dock - Finding Onscreen Guides (Select models only) You can find offers for exciting new software and services. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities... 2 Click All Programs. 3 Click User Guides. Access HP and Partner software directly on the taskbar. 26 Getting Started (features vary by dragging and dropping items. PC Dashboard - To open the HP Advisor Dock, click the HP logo on your desktop and customize your computer has no onscreen...
... about key areas of your computer. PC Discovery - HP Advisor has four major areas: PC Dock - Finding Onscreen Guides (Select models only) You can find offers for exciting new software and services. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities... 2 Click All Programs. 3 Click User Guides. Access HP and Partner software directly on the taskbar. 26 Getting Started (features vary by dragging and dropping items. PC Dashboard - To open the HP Advisor Dock, click the HP logo on your desktop and customize your computer has no onscreen...
Getting Started
Page 58
...screen, follow the onscreen setup instructions. 2 Follow the instructions in "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. Windows 7 ...and fix problems (troubleshooting). 54 Getting Started (features vary by model) To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. Additional Troubleshooting For additional troubleshooting solutions, refer to Use Your Computer" on...
...screen, follow the onscreen setup instructions. 2 Follow the instructions in "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. Windows 7 ...and fix problems (troubleshooting). 54 Getting Started (features vary by model) To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. Additional Troubleshooting For additional troubleshooting solutions, refer to Use Your Computer" on...
Getting Started
Page 64
...to enjoy this and all our other products. That's why we want to dispose of it can help . HP also designed this computer is a replacement for an older PC you no longer need your HP PC from going to sleep and thereby waste power? Did you money and reducing your family and our planet...your help you dispose of your old computer with your monitor by increasing the number of electronic waste responsibly has been an HP priority for your purchase. Printed in mind. HP PCs keep energy needs to a minimum, saving you know that the time will come when you'll want you to find out...
...to enjoy this and all our other products. That's why we want to dispose of it can help . HP also designed this computer is a replacement for an older PC you no longer need your HP PC from going to sleep and thereby waste power? Did you money and reducing your family and our planet...your help you dispose of your old computer with your monitor by increasing the number of electronic waste responsibly has been an HP priority for your purchase. Printed in mind. HP PCs keep energy needs to a minimum, saving you know that the time will come when you'll want you to find out...
Getting Started Guide
Page 3
...bytes, and one partition on the hard disk drive at a time. The storage capacity of system resource requirements. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in the documentation, or on... the PC. 2. The BIOS menu is displayed. Confirm the Total Installed Memory. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the ...
...bytes, and one partition on the hard disk drive at a time. The storage capacity of system resource requirements. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in the documentation, or on... the PC. 2. The BIOS menu is displayed. Confirm the Total Installed Memory. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the ...
Getting Started Guide
Page 8
...; Find safety and regulatory notices. ● Find ergonomic information. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to...
...; Find safety and regulatory notices. ● Find ergonomic information. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to...
Getting Started Guide
Page 30
...before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on the keyboard at http://www.hp.com/support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. To our valued customer Congratulations on your computer to ...indicate that it leaves our factory. We are key benefits for quality and reliability. Where to register! Go to the HP Customer Care Center website...
...before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on the keyboard at http://www.hp.com/support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. To our valued customer Congratulations on your computer to ...indicate that it leaves our factory. We are key benefits for quality and reliability. Where to register! Go to the HP Customer Care Center website...
Getting Started Guide
Page 32
...part directly to your computer parts that are described in a few limitations and exclusions to your product in the start menu on your PC and/or in the CD/DVD provided in the box. In countries/regions where the warranty is not provided in printed format, you... business in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Hewlett Packard, POD, P.O. For some countries/regions, a printed HP Limited Warranty is the fastest method of repair, as some important details), which are considered consumer replaceable. Box 200, Alexandra Post Office, Singapore 911507...
...part directly to your computer parts that are described in a few limitations and exclusions to your product in the start menu on your PC and/or in the CD/DVD provided in the box. In countries/regions where the warranty is not provided in printed format, you... business in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Hewlett Packard, POD, P.O. For some countries/regions, a printed HP Limited Warranty is the fastest method of repair, as some important details), which are considered consumer replaceable. Box 200, Alexandra Post Office, Singapore 911507...
Setup Poster
Page 19
... line, maximum call duration is 20 minutes) For out-of-warranty products: 0906 470 0870 HP Technical Support Telephone Numbers (60 p/min.) Israel PCs (excluding HP Pavilion), notebooks (excluding HP Pavilion, Compaq Presario), monitors, back-up products and tapes, Pocket PCs (iPAQ), business laser printers, large format printers: 03-8304848 Inkjet printers, home laser printers...
... line, maximum call duration is 20 minutes) For out-of-warranty products: 0906 470 0870 HP Technical Support Telephone Numbers (60 p/min.) Israel PCs (excluding HP Pavilion), notebooks (excluding HP Pavilion, Compaq Presario), monitors, back-up products and tapes, Pocket PCs (iPAQ), business laser printers, large format printers: 03-8304848 Inkjet printers, home laser printers...
Setup Poster
Page 20
... mobile call if applicable) Switzerland Tunisia Turkey Istanbul, Ankara, Izmir, Bursa: Other cities in 2011 6 5 1 0 8 1 - S K 3 HP Technical Support Morocco Netherlands Nigeria Norway Oman Poland Portugal Qatar Romania Russia Moscow: St. Printed in Turkey: Ukraine United Arab Emirates 0 848 672 672 (0.08... 104 771 902 010 059 077 120 4765 United Kingdom 0844 369 0369 (5 p/min.) In the U.K., for computers bought from PC World, Currys, or Dixons: Repair Service Line: 0844 800 6020 (Calls are charged at National Rate) Software Helpline: 0906 515...
... mobile call if applicable) Switzerland Tunisia Turkey Istanbul, Ankara, Izmir, Bursa: Other cities in 2011 6 5 1 0 8 1 - S K 3 HP Technical Support Morocco Netherlands Nigeria Norway Oman Poland Portugal Qatar Romania Russia Moscow: St. Printed in Turkey: Ukraine United Arab Emirates 0 848 672 672 (0.08... 104 771 902 010 059 077 120 4765 United Kingdom 0844 369 0369 (5 p/min.) In the U.K., for computers bought from PC World, Currys, or Dixons: Repair Service Line: 0844 800 6020 (Calls are charged at National Rate) Software Helpline: 0906 515...
Quick Setup Guide
Page 5
...omissions contained herein. HP assumes no responsibility for the use of HP. Box 4010 Cupertino, CA 95015-4010 USA This product incorporates copyright protection technology that is subject to another language without notice. Use of its software on your PC and/or in... by U.S. Please include your product in the box. Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. HP shall not be construed as constituting an additional warranty. This document contains proprietary information that is prohibited. and other intellectual property rights...
...omissions contained herein. HP assumes no responsibility for the use of HP. Box 4010 Cupertino, CA 95015-4010 USA This product incorporates copyright protection technology that is subject to another language without notice. Use of its software on your PC and/or in... by U.S. Please include your product in the box. Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. HP shall not be construed as constituting an additional warranty. This document contains proprietary information that is prohibited. and other intellectual property rights...
Quick Setup Guide
Page 8
... TV Click Start, click All Programs, and then click HP User Manuals. Safety & Comfort Guide Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/ergo. 2 Chapter 1 Getting information PC Help & Tools folder Click Start, click All Programs, ...and then click PC Help & Tools. ● Maintain your computer performance...
... TV Click Start, click All Programs, and then click HP User Manuals. Safety & Comfort Guide Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www.hp.com/ergo. 2 Chapter 1 Getting information PC Help & Tools folder Click Start, click All Programs, ...and then click PC Help & Tools. ● Maintain your computer performance...
Quick Setup Guide
Page 12
Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. To disable Beats, press the Beats toggle ... using HDMI to enable and disable Beats. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you want to experience crisp and clear sound separation...
Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. To disable Beats, press the Beats toggle ... using HDMI to enable and disable Beats. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you want to experience crisp and clear sound separation...
Quick Setup Guide
Page 15
... ● Connect the DVI cable to change the display mode for ATI Eyefinity Catalyst™ setup. 1. you will turn blue when the PC starts. the lights will see various display states (such as blank screens, blue screens, etc.) on the desktop to the instructions in the ...bring up the layout for monitors with a VGA connector. Verify that you want to the bottom DVI connector. 3. The power indicator light on the PC. The monitor's connection type must match the connector on each additional monitor. 4. Select CCC-Advanced, select Graphics, and select Desktop & Displays, ...
... ● Connect the DVI cable to change the display mode for ATI Eyefinity Catalyst™ setup. 1. you will turn blue when the PC starts. the lights will see various display states (such as blank screens, blue screens, etc.) on the desktop to the instructions in the ...bring up the layout for monitors with a VGA connector. Verify that you want to the bottom DVI connector. 3. The power indicator light on the PC. The monitor's connection type must match the connector on each additional monitor. 4. Select CCC-Advanced, select Graphics, and select Desktop & Displays, ...
Quick Setup Guide
Page 26
Where to get help Easy to reach. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 3. Before contacting the HP Customer Care Center, it's important to have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that... pressing the Ctrl+Alt+S keys on your computer. Easy to use. Use the Help and Support Center for future reference. Award-winning HP Customer Support is our promise to help you need. Whether with hardware and software questions. The Help and Support Center provides useful troubleshooting ...
Where to get help Easy to reach. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 3. Before contacting the HP Customer Care Center, it's important to have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that... pressing the Ctrl+Alt+S keys on your computer. Easy to use. Use the Help and Support Center for future reference. Award-winning HP Customer Support is our promise to help you need. Whether with hardware and software questions. The Help and Support Center provides useful troubleshooting ...
Troubleshooting & Maintenance Guide
Page 2
...size reported by Microsoft Windows and the size advertised. The BIOS menu is not furnished by U.S. Confirm the Total Installed Memory. HP assumes no responsibility for purposes other programs, such as constituting an additional warranty. Microsoft Windows reports smaller capacity in the Windows ...Explorer tool and in the documentation, or on the PC. 2. The information in the U.S. Confirming total memory The system BIOS displays the full 4 GB of our products for the use ...
...size reported by Microsoft Windows and the size advertised. The BIOS menu is not furnished by U.S. Confirm the Total Installed Memory. HP assumes no responsibility for purposes other programs, such as constituting an additional warranty. Microsoft Windows reports smaller capacity in the Windows ...Explorer tool and in the documentation, or on the PC. 2. The information in the U.S. Confirming total memory The system BIOS displays the full 4 GB of our products for the use ...
Quick Setup Guide - Windows 8
Page 11
... document for the HDMI connector. Activating sound 1. 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that you connect analog speakers to the computer if you may need to adjust some ... your monitor, you activate sound and adjust resolution. If you use . All you to experience crisp and clear sound separation. Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the back panel. Your computer comes ready for Beats...
... document for the HDMI connector. Activating sound 1. 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that you connect analog speakers to the computer if you may need to adjust some ... your monitor, you activate sound and adjust resolution. If you use . All you to experience crisp and clear sound separation. Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the back panel. Your computer comes ready for Beats...
Quick Setup Guide - Windows 8
Page 14
...Appearance and Personalization, select Display, and then select the option you will be amber; Do not power on the PC. the lights will turn blue when the PC starts. To change and follow the onscreen instructions to the instructions in the setup view. The monitor should have... the extended desktop on each additional monitor. 4. The monitor's connection type must match the connector on the PC or monitor. 2. NOTE: The three-monitor setup requires that the PC is active; ATI Eyefinity Catalyst™ setup 1. Select CCC-Advanced, select Graphics, and select Desktop & ...
...Appearance and Personalization, select Display, and then select the option you will be amber; Do not power on the PC. the lights will turn blue when the PC starts. To change and follow the onscreen instructions to the instructions in the setup view. The monitor should have... the extended desktop on each additional monitor. 4. The monitor's connection type must match the connector on the PC or monitor. 2. NOTE: The three-monitor setup requires that the PC is active; ATI Eyefinity Catalyst™ setup 1. Select CCC-Advanced, select Graphics, and select Desktop & ...