Reference Guide
Page 1
.... Double-click ReadMe.chm to the ReadMe.chm file. Declaration of Conformity: www.hp.eu/certificates. If your printer. 2. After closing the tray, ensure that came with the desired paper. Ink usage: www.hp.com/go to set up your computer is Apple AirPrint enabled. Might not be on.... Windows® Go to Computer, double-click the CD/DVD drive icon with the printer's name, and then click Help. •• Windows® 7, Windows Vista®, and Windows® XP: Click Start > All Programs > HP > HP ENVY 7640 series > Help. •• OS X: Click Help > Help Center. OS X/...
.... Double-click ReadMe.chm to the ReadMe.chm file. Declaration of Conformity: www.hp.eu/certificates. If your printer. 2. After closing the tray, ensure that came with the desired paper. Ink usage: www.hp.com/go to set up your computer is Apple AirPrint enabled. Might not be on.... Windows® Go to Computer, double-click the CD/DVD drive icon with the printer's name, and then click Help. •• Windows® 7, Windows Vista®, and Windows® XP: Click Start > All Programs > HP > HP ENVY 7640 series > Help. •• OS X: Click Help > Help Center. OS X/...
Reference Guide
Page 10
...Statement is inconsistent with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP or by HP; Software, media, parts, or supplies not provided or supported by an authorized importer. Otherwise restrict ... customer's sole and exclusive remedies. 2. English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to service the printer for the particular failure or damage. 5. Hewlett-Packard (HP) warrants to that have no obligation to repair...
...Statement is inconsistent with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP or by HP; Software, media, parts, or supplies not provided or supported by an authorized importer. Otherwise restrict ... customer's sole and exclusive remedies. 2. English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to service the printer for the particular failure or damage. 5. Hewlett-Packard (HP) warrants to that have no obligation to repair...
User Guide
Page 4
... Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and connection issues ...119 Printer hardware issues ...121 HP support ...122 Appendix A Technical information ...124 Hewlett-Packard Company notices...
... Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and connection issues ...119 Printer hardware issues ...121 HP support ...122 Appendix A Technical information ...124 Hewlett-Packard Company notices...
User Guide
Page 9
... view Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the...) Automatic output tray extender (also referred to as the tray extender) Memory card slot Memory device light Front universal serial bus (USB) port Paper tray Printer parts 3
... view Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the...) Automatic output tray extender (also referred to as the tray extender) Memory card slot Memory device light Front universal serial bus (USB) port Paper tray Printer parts 3
User Guide
Page 13
... panel display shows (Wireless). Showing the Ethernet icon or the wireless icon depends on the way your printer is less than the minimum expected ink level. NOTE: Ink level warnings and indicators provide estimates for the Auto Answer function, fax logs, and the fax sound volume. You can check ... network. ENWW Control panel and status lights 7 Icon Purpose Wireless icon: Opens the Wireless Summary menu where you can configure some of the printer has not been set up, by cartridge. Fax Status icon: Displays status information for planning purposes only. You do not need to the ...
... panel display shows (Wireless). Showing the Ethernet icon or the wireless icon depends on the way your printer is less than the minimum expected ink level. NOTE: Ink level warnings and indicators provide estimates for the Auto Answer function, fax logs, and the fax sound volume. You can check ... network. ENWW Control panel and status lights 7 Icon Purpose Wireless icon: Opens the Wireless Summary menu where you can configure some of the printer has not been set up, by cartridge. Fax Status icon: Displays status information for planning purposes only. You do not need to the ...
User Guide
Page 15
... share. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. Original HP inks and HP Advanced Photo Paper have been designed to work well with most types of office paper. It is acid-free for printing... and copying of everyday documents. HP recommends plain papers with the ColorLok logo for longer lasting documents. ● HP Office Paper HP Office Paper is designed to work together so your HP printer. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you...
... share. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. Original HP inks and HP Advanced Photo Paper have been designed to work well with most types of office paper. It is acid-free for printing... and copying of everyday documents. HP recommends plain papers with the ColorLok logo for longer lasting documents. ● HP Office Paper HP Office Paper is designed to work together so your HP printer. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you...
User Guide
Page 33
...of the following links to operating-system specific instructions. ● Learn how to go online for and tested with the printer's name. - Original HP cartridges are designed for more information. ● Learn how to print envelopes from a computer, use the following to print...the computer desktop, click Start, select All Programs, click HP, click HP ENVY 7640 series, and then click HP ENVY 7640 series. ● If you produce great results, time after time. ● Make sure the cartridges have sufficient ink. Make sure the paperwidth guides do one page. Depending on...
...of the following links to operating-system specific instructions. ● Learn how to go online for and tested with the printer's name. - Original HP cartridges are designed for more information. ● Learn how to print envelopes from a computer, use the following to print...the computer desktop, click Start, select All Programs, click HP, click HP ENVY 7640 series, and then click HP ENVY 7640 series. ● If you produce great results, time after time. ● Make sure the cartridges have sufficient ink. Make sure the paperwidth guides do one page. Depending on...
User Guide
Page 34
...and select the appropriate paper type and quality. ● To print a black and white document using a non-HP supply will not be covered under warranty. Printer settings tips ● On the Print dialog, use the Paper Size pop-up menu. Product service or repairs required...your document on both sides of non-HP supplies. NOTE: HP cannot guarantee the quality or reliability of the paper. 28 Chapter 3 Print ENWW Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you receive a low-ink warning message, consider having a replacement ...
...and select the appropriate paper type and quality. ● To print a black and white document using a non-HP supply will not be covered under warranty. Printer settings tips ● On the Print dialog, use the Paper Size pop-up menu. Product service or repairs required...your document on both sides of non-HP supplies. NOTE: HP cannot guarantee the quality or reliability of the paper. 28 Chapter 3 Print ENWW Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you receive a low-ink warning message, consider having a replacement ...
User Guide
Page 63
..., Scan & Fax and click Digital Fax Setup Wizard . 3. Receive faxes using HP Digital Fax You can turn off HP Digital Fax and disable printing faxes from the printer control panel 1. From the printer control panel display, touch Setup . 2. This saves paper and ink. NOTE: Fax to your computer. The files are saved as TIFF (Tagged...
..., Scan & Fax and click Digital Fax Setup Wizard . 3. Receive faxes using HP Digital Fax You can turn off HP Digital Fax and disable printing faxes from the printer control panel 1. From the printer control panel display, touch Setup . 2. This saves paper and ink. NOTE: Fax to your computer. The files are saved as TIFF (Tagged...
User Guide
Page 74
... problem sending or receiving a fax. From the printer control panel display, touch Setup . 2. NOTE: If the reports are in good conditions and installed properly. You do not need to send from the control panel or the HP software. This section contains the following topics: ●...print a confirmation report either when a fax is sent, or when any fax is sent or received. A confirmation message that the printheads and ink cartridges are not legible, you receive a lowink alert, consider having a replacement cartridge available to select one of the last fax transaction ●...
... problem sending or receiving a fax. From the printer control panel display, touch Setup . 2. NOTE: If the reports are in good conditions and installed properly. You do not need to send from the control panel or the HP software. This section contains the following topics: ●...print a confirmation report either when a fax is sent, or when any fax is sent or received. A confirmation message that the printheads and ink cartridges are not legible, you receive a lowink alert, consider having a replacement cartridge available to select one of the last fax transaction ●...
User Guide
Page 79
... remanufactured cartridge, or a cartridge that has been used . For more information, see www.hp.com/go/inkusage. ENWW Check the estimated ink levels 73 Select the HP ENVY 7640 series from the printer control panel ▲ From the Home screen, touch the (Ink icon) to replace the cartridges until the print quality is unacceptable. Check the estimated...
... remanufactured cartridge, or a cartridge that has been used . For more information, see www.hp.com/go/inkusage. ENWW Check the estimated ink levels 73 Select the HP ENVY 7640 series from the printer control panel ▲ From the Home screen, touch the (Ink icon) to replace the cartridges until the print quality is unacceptable. Check the estimated...
User Guide
Page 81
Slide the new cartridge in the slot until it clicks. 4. Close the cartridge access door. c. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. ENWW Replace the cartridges 75
Slide the new cartridge in the slot until it clicks. 4. Close the cartridge access door. c. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. ENWW Replace the cartridges 75
User Guide
Page 82
...this link. If prompted, choose your country/region, and then follow the prompts to open the printer software: ● Windows 8.1: Click the down arrow in your printer. Order ink supplies Before ordering cartridges, locate the correct cartridge number. Depending on your operating system, do one..., click Start, select All Programs, click HP, click the folder for the HP ENVY 7640 series, go to the Information and Support pane. To order original HP supplies for the printer, and then select the icon with cartridges ENWW In the printer software, click Shop, and then click Shop...
...this link. If prompted, choose your country/region, and then follow the prompts to open the printer software: ● Windows 8.1: Click the down arrow in your printer. Order ink supplies Before ordering cartridges, locate the correct cartridge number. Depending on your operating system, do one..., click Start, select All Programs, click HP, click the folder for the HP ENVY 7640 series, go to the Information and Support pane. To order original HP supplies for the printer, and then select the icon with cartridges ENWW In the printer software, click Shop, and then click Shop...
User Guide
Page 83
... ink cartridges in the HP ENVY 7640 series to operate the HP ENVY 7640 series with only one ink cartridge. If the message is removed from the ink cartridge carriage. The singlecartridge mode is initiated when an ink cartridge is displayed and two ink cartridges are installed in single-cartridge mode, a message is installed. NOTE: When the HP ENVY 7640 series operates in the printer...
... ink cartridges in the HP ENVY 7640 series to operate the HP ENVY 7640 series with only one ink cartridge. If the message is removed from the ink cartridge carriage. The singlecartridge mode is initiated when an ink cartridge is displayed and two ink cartridges are installed in single-cartridge mode, a message is installed. NOTE: When the HP ENVY 7640 series operates in the printer...
User Guide
Page 84
The end of warranty date, in its designated HP printing device. This warranty does not cover HP ink cartridges that came with the product. 78 Chapter 7 Work with . Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is not depleted and the end of warranty ...During the warranty period the cartridge is covered as long as the HP ink is used in YYYY/MM format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that have been refilled, remanufactured, refurbished,...
The end of warranty date, in its designated HP printing device. This warranty does not cover HP ink cartridges that came with the product. 78 Chapter 7 Work with . Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is not depleted and the end of warranty ...During the warranty period the cartridge is covered as long as the HP ink is used in YYYY/MM format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that have been refilled, remanufactured, refurbished,...
User Guide
Page 86
... snap into the correct slots. See Replace the cartridges on the cartridges reduces ink evaporation. ● Insert the cartridges into place. ● Alignment is automatic after new cartridge installation. Outside of the printer, if unprotected, cartridges begin to avoid possible printing delays. Match the color ...and icon of blurred or jagged lines. You do not need to the color and icon for more information. ● When the Estimated Ink Levels screen shows one ...
... snap into the correct slots. See Replace the cartridges on the cartridges reduces ink evaporation. ● Insert the cartridges into place. ● Alignment is automatic after new cartridge installation. Outside of the printer, if unprotected, cartridges begin to avoid possible printing delays. Match the color ...and icon of blurred or jagged lines. You do not need to the color and icon for more information. ● When the Estimated Ink Levels screen shows one ...
User Guide
Page 95
...open and use the embedded Web server without being connected to configure print settings, calibrate the printer, order supplies online, and find website support information. Double-click HP Utility in the Hewlett-Packard folder in lower left corner of the hard disk. NOTE:... Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for networked printers) 89 Ink level warnings and indicators provide estimates for networked printers) To view or change some features are not available. This section contains the following : ●...
...open and use the embedded Web server without being connected to configure print settings, calibrate the printer, order supplies online, and find website support information. Double-click HP Utility in the Hewlett-Packard folder in lower left corner of the hard disk. NOTE:... Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for networked printers) 89 Ink level warnings and indicators provide estimates for networked printers) To view or change some features are not available. This section contains the following : ●...
User Guide
Page 98
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support 92 Chapter 9 Solve a problem ENWW
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support 92 Chapter 9 Solve a problem ENWW
User Guide
Page 99
...clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Open the ink cartridge access door. 3. ENWW Jams and paper-feed issues 93 Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic ... paper feed. NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Read general instructions in the Help for clearing the jam in the printer or in several locations inside the printer. Check the paper path inside the printer. this could result in all...
...clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Open the ink cartridge access door. 3. ENWW Jams and paper-feed issues 93 Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic ... paper feed. NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Read general instructions in the Help for clearing the jam in the printer or in several locations inside the printer. Check the paper path inside the printer. this could result in all...
User Guide
Page 100
... printer. If there is any jammed paper, move the print carriage to remove any jammed paper inside the printer... might be remaining inside the printer. Move the carriage to the far left of the printer, and do the same as... snaps into place. 4. Locate any torn pieces of the printer, grasp the jammed paper with both hands, and then pull...printer, grasp it with both hands and pull it towards you . If you do not remove all the pieces of paper from the printer..., more paper jams are likely to occur. b. If you do not remove all the pieces of paper from the printer...
... printer. If there is any jammed paper, move the print carriage to remove any jammed paper inside the printer... might be remaining inside the printer. Move the carriage to the far left of the printer, and do the same as... snaps into place. 4. Locate any torn pieces of the printer, grasp the jammed paper with both hands, and then pull...printer, grasp it with both hands and pull it towards you . If you do not remove all the pieces of paper from the printer..., more paper jams are likely to occur. b. If you do not remove all the pieces of paper from the printer...