Reference Guide
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... OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard (HP) warrants to HP. 8. Unauthorized modification or misuse. 4. HP shall have other problems, including those defects that arise as applicable, a defective product which the manufacturer cannot disclaim,...the statutory rights of a non-HP or refilled cartridge or an expired ink cartridge, HP will be free from defects in countries where the product is distributed by an authorized importer. HP's Limited Warranty Statement is covered by HP; To the extent that of ...
... OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard (HP) warrants to HP. 8. Unauthorized modification or misuse. 4. HP shall have other problems, including those defects that arise as applicable, a defective product which the manufacturer cannot disclaim,...the statutory rights of a non-HP or refilled cartridge or an expired ink cartridge, HP will be free from defects in countries where the product is distributed by an authorized importer. HP's Limited Warranty Statement is covered by HP; To the extent that of ...
User Guide
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...67 Use reports ...68 7 Work with cartridges ...72 Check the estimated ink levels ...73 Replace the cartridges ...74 Order ink supplies ...76 Use single-cartridge mode ...77 Cartridge warranty information ...78 Anonymous usage information storage ...79 Tips for working with cartridges ...80 8 Connect Your Printer ...81 ...management tools (for networked printers 89 Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and ...
...67 Use reports ...68 7 Work with cartridges ...72 Check the estimated ink levels ...73 Replace the cartridges ...74 Order ink supplies ...76 Use single-cartridge mode ...77 Cartridge warranty information ...78 Anonymous usage information storage ...79 Tips for working with cartridges ...80 8 Connect Your Printer ...81 ...management tools (for networked printers 89 Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and ...
User Guide
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...the Call History Print fax confirmation reports You can print a confirmation report either when a fax is sent, or when any fax is a problem sending or receiving a fax. NOTE: If the reports are in good conditions and installed properly. When you send and receive. NOTE: Ensure... need to replace the ink cartridges until the print quality becomes unacceptable. A confirmation message that the printheads and ink cartridges are not legible, you scan the fax to send from the control panel or the HP software. For more information, see Work with cartridges on the Fax Sent Confirmation...
...the Call History Print fax confirmation reports You can print a confirmation report either when a fax is sent, or when any fax is a problem sending or receiving a fax. NOTE: If the reports are in good conditions and installed properly. When you send and receive. NOTE: Ensure... need to replace the ink cartridges until the print quality becomes unacceptable. A confirmation message that the printheads and ink cartridges are not legible, you scan the fax to send from the control panel or the HP software. For more information, see Work with cartridges on the Fax Sent Confirmation...
User Guide
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9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support 92 Chapter 9 Solve a problem ENWW
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support 92 Chapter 9 Solve a problem ENWW
User Guide
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...the pieces of paper from the printer, more paper jams are removing it . 94 Chapter 9 Solve a problem ENWW If the problem is not resolved, check the print carriage area inside the printer. CAUTION: If the paper tears when ...the paper path cover until it towards you do the same as in the previous step to occur. If the problem is still not resolved, check the tray area. If you . c. CAUTION: During the process, avoid touching...likely to remove any jammed paper inside the printer. Close the ink cartridge access door. 6. If you . b. Pull out the input tray to the print carriage.
...the pieces of paper from the printer, more paper jams are removing it . 94 Chapter 9 Solve a problem ENWW If the problem is not resolved, check the print carriage area inside the printer. CAUTION: If the paper tears when ...the paper path cover until it towards you do the same as in the previous step to occur. If the problem is still not resolved, check the tray area. If you . c. CAUTION: During the process, avoid touching...likely to remove any jammed paper inside the printer. Close the ink cartridge access door. 6. If you . b. Pull out the input tray to the print carriage.
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... in the correct slots. The contacts look like a set of the product longer than 30 minutes. If your problem is on the ink cartridge. 7. It is not recommended to leave the ink cartridges outside of goldcolored bumps positioned to touch only the contacts, and do not smear any of the printer, locate the contacts in...
... in the correct slots. The contacts look like a set of the product longer than 30 minutes. If your problem is on the ink cartridge. 7. It is not recommended to leave the ink cartridges outside of goldcolored bumps positioned to touch only the contacts, and do not smear any of the printer, locate the contacts in...
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NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 7640 series with only one cartridge. ENWW Ink cartridge issues 99
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 7640 series with only one cartridge. ENWW Ink cartridge issues 99
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...: To avoid print quality problems, always turn the printer off using the On button, and wait until the On button light goes out before you pull the plug or turn on the printer. 10. Try using original HP ink cartridges. 2. This allows the printer to move the cartridges to another power outlet. ... the On button located on , disconnect the power cord from drying out. Check the printer software to the side of the printer under the cartridge access door. 9. To check the power connection and reset the printer 1. Look inside the printer and check for a green light indicating the ...
...: To avoid print quality problems, always turn the printer off using the On button, and wait until the On button light goes out before you pull the plug or turn on the printer. 10. Try using original HP ink cartridges. 2. This allows the printer to move the cartridges to another power outlet. ... the On button located on , disconnect the power cord from drying out. Check the printer software to the side of the printer under the cartridge access door. 9. To check the power connection and reset the printer 1. Look inside the printer and check for a green light indicating the ...
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... the printer control panel display, touch Setup . If the ink cartridges are low on the Device Services tab. The HP All-in -One will not prompt you install a new cartridge. In Printer Toolbox, click Align Ink Cartridges on ink consider replacing them. 4. Load Letter or A4 unused plain ...the right front corner of the following to align the ink cartridges. The HP All-in-One prompts you to align the cartridges every time you to open the printer software: 104 Chapter 9 Solve a problem ENWW b. Load the cartridge alignment sheet print side down on page 73. To print...
... the printer control panel display, touch Setup . If the ink cartridges are low on the Device Services tab. The HP All-in -One will not prompt you install a new cartridge. In Printer Toolbox, click Align Ink Cartridges on ink consider replacing them. 4. Load Letter or A4 unused plain ...the right front corner of the following to align the ink cartridges. The HP All-in-One prompts you to align the cartridges every time you to open the printer software: 104 Chapter 9 Solve a problem ENWW b. Load the cartridge alignment sheet print side down on page 73. To print...
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...name. b. From the printer control panel, touch Setup . Touch Reports . To clean the cartridges from the printer display a. b. d. If cleaning the printhead does not solve the problem, contact HP support. In the printer software, click Print, Scan & Fax , and then click Maintain...and utilities that can help you are using original HP cartridges. 2. ENWW Printing issues 105 Touch Print Quality Report. 6. From the printer control panel display, touch Setup . Follow the on -screen instructions. d. d. Clean the ink cartridges automatically, if the diagnostic page shows steaks or ...
...name. b. From the printer control panel, touch Setup . Touch Reports . To clean the cartridges from the printer display a. b. d. If cleaning the printhead does not solve the problem, contact HP support. In the printer software, click Print, Scan & Fax , and then click Maintain...and utilities that can help you are using original HP cartridges. 2. ENWW Printing issues 105 Touch Print Quality Report. 6. From the printer control panel display, touch Setup . Follow the on -screen instructions. d. d. Clean the ink cartridges automatically, if the diagnostic page shows steaks or ...
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...boxes, then automatically clean the cartridges. 6. b. Print a test page. e. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the left of the window. d. Click Clean Printheads. 106 Chapter 9 Solve a problem ENWW Select the HP ENVY 7640 series from the list of... follow the on -screen instructions. Consider replacing the print cartridges if they are seeing jagged lines, or streaks, or no ink in the Applications folder at the left of the window. e. NOTE: HP Utility is located in the Hewlett-Packard folder in the ...
...boxes, then automatically clean the cartridges. 6. b. Print a test page. e. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the left of the window. d. Click Clean Printheads. 106 Chapter 9 Solve a problem ENWW Select the HP ENVY 7640 series from the list of... follow the on -screen instructions. Consider replacing the print cartridges if they are seeing jagged lines, or streaks, or no ink in the Applications folder at the left of the window. e. NOTE: HP Utility is located in the Hewlett-Packard folder in the ...
User Guide
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...Verifies that the correct type of your particular home or office setup instructions. 2. Make sure the ink cartridges are installed and that the fax settings listed in the input tray before starting the test. 3....are correct. You can send or receive a fax successfully, there might not be a problem. 110 Chapter 9 Solve a problem ENWW The "Fax Hardware Test" failed ● Turn the printer off by pressing (... test You can test your fax setup. If the test passes and you can also use HP's online troubleshooting wizard. Perform this section for solutions to send or receive a test fax. ...
...Verifies that the correct type of your particular home or office setup instructions. 2. Make sure the ink cartridges are installed and that the fax settings listed in the input tray before starting the test. 3....are correct. You can send or receive a fax successfully, there might not be a problem. 110 Chapter 9 Solve a problem ENWW The "Fax Hardware Test" failed ● Turn the printer off by pressing (... test You can test your fax setup. If the test passes and you can also use HP's online troubleshooting wizard. Perform this section for solutions to send or receive a test fax. ...
User Guide
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...into the printer leaving the tray extender in some languages. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to release the tray extender. 3. On the ...clean the printhead, or you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. For more information about contacting HP support, see HP support on . To extract the automatic output tray extender manually If the automatic output tray extender does not deploy...
...into the printer leaving the tray extender in some languages. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to release the tray extender. 3. On the ...clean the printhead, or you have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. For more information about contacting HP support, see HP support on . To extract the automatic output tray extender manually If the automatic output tray extender does not deploy...
User Guide
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... panel, touch Fax . 4. Touch Tools , and then touch Run Fax Test. The printer displays the status of the test on how to fix the problem and rerun the test. The test does the following: ● Tests the fax hardware ● Verifies the correct type of phone cord is connected to... fax setting can test your fax setup to check the status of the printer and to verify the settings are correct. Make sure the ink cartridges are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. Perform this test after you are installed, and ...
... panel, touch Fax . 4. Touch Tools , and then touch Run Fax Test. The printer displays the status of the test on how to fix the problem and rerun the test. The test does the following: ● Tests the fax hardware ● Verifies the correct type of phone cord is connected to... fax setting can test your fax setup to check the status of the printer and to verify the settings are correct. Make sure the ink cartridges are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. Perform this test after you are installed, and ...
User Guide
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...; Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP...
...; Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP...
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... it on . ● Solution 2: Install the ink cartridges correctly. Remove the ink cartridge by pushing it in to ensure proper contact. 4. Close the ink cartridge access door and check if the error message has gone away. 168 Appendix C Errors (Windows) ENWW To solve this problem, try the next solution. Ink cartridge problem The ink cartridge identified in the message is resolved. ●...
... it on . ● Solution 2: Install the ink cartridges correctly. Remove the ink cartridge by pushing it in to ensure proper contact. 4. Close the ink cartridge access door and check if the error message has gone away. 168 Appendix C Errors (Windows) ENWW To solve this problem, try the next solution. Ink cartridge problem The ink cartridge identified in the message is resolved. ●...
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Ink cartridge problem The ink cartridge is not compatible with your printer. This error can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program. It can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. 170 Appendix C Errors (Windows) ENWW
Ink cartridge problem The ink cartridge is not compatible with your printer. This error can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program. It can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. 170 Appendix C Errors (Windows) ENWW
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...6 FoIP 67 forwarding faxes 55 G glass, scanner locating 3 H hardware, fax setup test 110 header, fax 62 Help button 6 HP Utility (OS X) opening 89 I ink cartridges 4 Internet Protocol fax, using 67 IP settings 87 ISDN line, set up with fax parallel phone systems 148 J jams clear 93 paper...link speed 87 settings, change 87 wireless communication setup 82 O OS X HP Utility 89 output tray locating 3 P paper clear jams 93 HP, order 9 selecting 10 skewed pages 97 troubleshoot feeding 97 paper-feed problems, troubleshoot 97 parallel phone systems answering machine setup 157 countries/regions with 144...
...6 FoIP 67 forwarding faxes 55 G glass, scanner locating 3 H hardware, fax setup test 110 header, fax 62 Help button 6 HP Utility (OS X) opening 89 I ink cartridges 4 Internet Protocol fax, using 67 IP settings 87 ISDN line, set up with fax parallel phone systems 148 J jams clear 93 paper...link speed 87 settings, change 87 wireless communication setup 82 O OS X HP Utility 89 output tray locating 3 P paper clear jams 93 HP, order 9 selecting 10 skewed pages 97 troubleshoot feeding 97 paper-feed problems, troubleshoot 97 parallel phone systems answering machine setup 157 countries/regions with 144...