Upgrading and Servicing Guide
Page 16
... components inside the computer. Because the memory uses dual channels, you to shock impact. NOTE: The actual memory transfer speed can damage the card. Keep fingers and tools clear of the computer before removing and replacing memory. Remove screws over a surface that the memory installed is compatible with the power applied. Removing the memory 1. Unplug the computer by touching the metal cage of the fan when the power is...
... components inside the computer. Because the memory uses dual channels, you to shock impact. NOTE: The actual memory transfer speed can damage the card. Keep fingers and tools clear of the computer before removing and replacing memory. Remove screws over a surface that the memory installed is compatible with the power applied. Removing the memory 1. Unplug the computer by touching the metal cage of the fan when the power is...
Troubleshooting and Maintenance Guide
Page 6
disk drive error. 1. Either the hard disk drive or the system board may need to the documentation provided by connecting a different electrical device to start . See Display (monitor) on the keyboard simultaneously. 2. Select Task Manager. 3. 2 Troubleshooting Refer to be replaced. Press the Ctrl+Alt+Delete keys on page 3. Or, press and hold the Power button on the computer for information about peripheralspecific problems, such as issues with a monitor or a printer. If the display (monitor) is...
disk drive error. 1. Either the hard disk drive or the system board may need to the documentation provided by connecting a different electrical device to start . See Display (monitor) on the keyboard simultaneously. 2. Select Task Manager. 3. 2 Troubleshooting Refer to be replaced. Press the Ctrl+Alt+Delete keys on page 3. Or, press and hold the Power button on the computer for information about peripheralspecific problems, such as issues with a monitor or a printer. If the display (monitor) is...
Troubleshooting and Maintenance Guide
Page 7
... the images are Adjust the monitor resolution setting in an exceedingly hot environment. Press the Power button on the keyboard or move the mouse to the computer. Inspect the monitor video connector for bent pins: ● If any of your computer, and then restart your computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is...
... the images are Adjust the monitor resolution setting in an exceedingly hot environment. Press the Power button on the keyboard or move the mouse to the computer. Inspect the monitor video connector for bent pins: ● If any of your computer, and then restart your computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is...
Troubleshooting and Maintenance Guide
Page 8
... that the arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is the keyboard shortcut for 5 to the receiver. Press Num Lock on the computer, and then reconnect it . ● Replace the batteries in the following steps. Cursor does not respond Use the keyboard to save changes in all open programs, and then...
... that the arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is the keyboard shortcut for 5 to the receiver. Press Num Lock on the computer, and then reconnect it . ● Replace the batteries in the following steps. Cursor does not respond Use the keyboard to save changes in all open programs, and then...
Troubleshooting and Maintenance Guide
Page 9
... connected to the Audio Out (lime green) connector on -screen instructions. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; doing so might have a dial-up a new connection or network to connect your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is internal, try to connect analog speakers. Speakers and sound 5 From the Start screen, type control panel, select Control Panel...
... connected to the Audio Out (lime green) connector on -screen instructions. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; doing so might have a dial-up a new connection or network to connect your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is internal, try to connect analog speakers. Speakers and sound 5 From the Start screen, type control panel, select Control Panel...
Troubleshooting and Maintenance Guide
Page 10
... Windows. NOTE: Always use System Restore to return the computer to add restore points manually: 1. This erases all open programs. 2. Select System and Security, select System, and then select System protection. 4. To update a driver, select Update Driver, and then follow the on page 8) - From the Start screen, type control panel, and then select Control Panel. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager...
... Windows. NOTE: Always use System Restore to return the computer to add restore points manually: 1. This erases all open programs. 2. Select System and Security, select System, and then select System protection. 4. To update a driver, select Update Driver, and then follow the on page 8) - From the Start screen, type control panel, and then select Control Panel. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager...
Troubleshooting and Maintenance Guide
Page 11
... is still available from the CDs or DVDs. Check to be available on systems that it (for example, discs or the Internet). From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Close all software programs and folders. 2. Under Programs, select Uninstall a program. 4. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs...
... is still available from the CDs or DVDs. Check to be available on systems that it (for example, discs or the Internet). From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Close all software programs and folders. 2. Under Programs, select Uninstall a program. 4. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs...
Troubleshooting and Maintenance Guide
Page 13
... important data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. To create recovery media, see the initial company logo screen appear, repeatedly press F11 on your keyboard until the Windows is working , create a backup DVD or backup USB flash drive containing all data and programs you want to continue. 5. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using recovery media: 1.
... important data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. To create recovery media, see the initial company logo screen appear, repeatedly press F11 on your keyboard until the Windows is working , create a backup DVD or backup USB flash drive containing all data and programs you want to continue. 5. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using recovery media: 1.
Troubleshooting and Maintenance Guide
Page 14
... at the factory. The Recovery Disc Creator program will be created on your computer model (typically 1-3 DVD discs). Use the arrow keys to select the USB device and press Enter to continue. 10 Chapter 3 System recovery NOTE: Some features might not be available on to make the set of recovery media for discs to create your hard disk drive. If you the specific number of blank discs needed to bring up the boot menu. You can...
... at the factory. The Recovery Disc Creator program will be created on your computer model (typically 1-3 DVD discs). Use the arrow keys to select the USB device and press Enter to continue. 10 Chapter 3 System recovery NOTE: Some features might not be available on to make the set of recovery media for discs to create your hard disk drive. If you the specific number of blank discs needed to bring up the boot menu. You can...
Quick Setup Guide
Page 7
... Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Under Action Center, click Find and fix problems (troubleshooting...
... Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Under Action Center, click Find and fix problems (troubleshooting...
Quick Setup Guide
Page 9
... device, and then connect the device to http://www.hp.com/go/ contactHP. 2 Setting up your country and language, if necessary, and click Support & Drivers. 3 To reduce the risk of electrical shock or damage to your equipment: • Place the computer in which you purchased your new location before plugging the computer into an AC power outlet. The guide is currently running. (Click Start > Control Panel...
... device, and then connect the device to http://www.hp.com/go/ contactHP. 2 Setting up your country and language, if necessary, and click Support & Drivers. 3 To reduce the risk of electrical shock or damage to your equipment: • Place the computer in which you purchased your new location before plugging the computer into an AC power outlet. The guide is currently running. (Click Start > Control Panel...
Quick Setup Guide
Page 10
... set up Internet service. 4 Chapter 2 Setting up the computer for additional printed details or updates. 5. Follow the on -screen instructions to install each update you might want to each downloaded update. 4. h. Follow the software manufacturer's directions to the Internet: 1. b. Select Download drivers and software (and firmware), type your computer model name and number in the computer box for Internet service during the initial setup, do so now by using Online Services: a. g. NOTE: Use only licensed original software...
... set up Internet service. 4 Chapter 2 Setting up the computer for additional printed details or updates. 5. Follow the on -screen instructions to install each update you might want to each downloaded update. 4. h. Follow the software manufacturer's directions to the Internet: 1. b. Select Download drivers and software (and firmware), type your computer model name and number in the computer box for Internet service during the initial setup, do so now by using Online Services: a. g. NOTE: Use only licensed original software...
Quick Setup Guide
Page 12
...). The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you want to the Sub connector on the back panel. If you need to adjust some settings to connect a TV. Save this , HP recommends that are using the Recovery Manager, you must be connected to the graphics card before...
...). The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you want to the Sub connector on the back panel. If you need to adjust some settings to connect a TV. Save this , HP recommends that are using the Recovery Manager, you must be connected to the graphics card before...
Quick Setup Guide
Page 14
... dual- 8 Chapter 3 Setting up additional monitors: These instructions are for NVIDIA graphics cards. Close the NVIDIA Control Panel. Under the Desktops & Displays window, right click the monitor icon at the bottom left , under Display, click Change resolution. The DTV (HDMITM) 2 window opens. 4. If necessary, click the box to remove a check mark or add a check mark. 5. The View Selection window opens. 2. If your HP computer is connected to adjust resolution for this option. NVIDIA graphics cards...
... dual- 8 Chapter 3 Setting up additional monitors: These instructions are for NVIDIA graphics cards. Close the NVIDIA Control Panel. Under the Desktops & Displays window, right click the monitor icon at the bottom left , under Display, click Change resolution. The DTV (HDMITM) 2 window opens. 4. If necessary, click the box to remove a check mark or add a check mark. 5. The View Selection window opens. 2. If your HP computer is connected to adjust resolution for this option. NVIDIA graphics cards...
Quick Setup Guide
Page 15
... instructions to set up the layout for a display, select Start, select Control Panel, select Display, and then select the option you will turn blue when the PC starts. or three-monitor display. The monitor should have a DVI, HDMI, or VGA connector. Press the power button on the other displays until the setup is complete, you want to change the display mode for the two- you separately purchase an additional monitor and cable. Select CCC-Advanced, select Graphics...
... instructions to set up the layout for a display, select Start, select Control Panel, select Display, and then select the option you will turn blue when the PC starts. or three-monitor display. The monitor should have a DVI, HDMI, or VGA connector. Press the power button on the other displays until the setup is complete, you want to change the display mode for the two- you separately purchase an additional monitor and cable. Select CCC-Advanced, select Graphics...
Quick Setup Guide
Page 20
... the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard simultaneously to select the Arrow button that the arrow keys on the number keypad. Use the arrow keys to display the Windows Start menu. 5. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the mouse to mouse...
... the number keypad can be used. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard simultaneously to select the Arrow button that the arrow keys on the number keypad. Use the arrow keys to display the Windows Start menu. 5. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the mouse to mouse...
Quick Setup Guide
Page 22
... setup of the computer. Use the front-panel buttons to enter the on the graphics card (select models only) to adjust volume. Ensure that you use the monitor front-panel Volume button to connect your computer (or speaker system). Replace the nonpowered speakers with powered speakers. If you connected the speakers to an audio connector, not a Line In or headphone connector. Turn off your ISP, and start automatically. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector...
... setup of the computer. Use the front-panel buttons to enter the on the graphics card (select models only) to adjust volume. Ensure that you use the monitor front-panel Volume button to connect your computer (or speaker system). Replace the nonpowered speakers with powered speakers. If you connected the speakers to an audio connector, not a Line In or headphone connector. Turn off your ISP, and start automatically. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector...
Quick Setup Guide
Page 23
...hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet service provider (ISP) for your screen, click on again. Software troubleshooting To repair software problems, try to move the antenna to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on -screen instructions. Under Network...
...hard disk drive, and then reinstall the operating system, programs, and drivers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet service provider (ISP) for your screen, click on again. Software troubleshooting To repair software problems, try to move the antenna to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on -screen instructions. Under Network...
Quick Setup Guide
Page 24
...-ROM drives). 4. Close all open programs. 2. screen instructions. To add restore points manually: 1. Double-click the specific item (for which you have a problem that might be due to software that was installed on -screen instructions. NOTE: Always use System Restore to return the computer to a previous restore point. Close all open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on your problem: 1. Updating device drivers...
...-ROM drives). 4. Close all open programs. 2. screen instructions. To add restore points manually: 1. Double-click the specific item (for which you have a problem that might be due to software that was installed on -screen instructions. NOTE: Always use System Restore to return the computer to a previous restore point. Close all open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on your problem: 1. Updating device drivers...
Quick Setup Guide
Page 27
... and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Customer support for repairs If your computer needs to be done after you attempted to upgrade your system. These services are considered consumer replaceable. Phone assistance to get you up and running is covered for...
... and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Customer support for repairs If your computer needs to be done after you attempted to upgrade your system. These services are considered consumer replaceable. Phone assistance to get you up and running is covered for...