Upgrading and Servicing Guide
Page 16
... CPU used in Windows will be injured by the spinning the fan blades. Do not bang or drop it. SO-DIMM modules must meet the following requirements before touching any media or storage devices such as CDs, DVDs, and USB. 2. NOTE: The actual memory transfer speed can damage the electronic components inside the computer. Remove any internal parts or electronic components. Memory Compatibility Verify that enables...
... CPU used in Windows will be injured by the spinning the fan blades. Do not bang or drop it. SO-DIMM modules must meet the following requirements before touching any media or storage devices such as CDs, DVDs, and USB. 2. NOTE: The actual memory transfer speed can damage the electronic components inside the computer. Remove any internal parts or electronic components. Memory Compatibility Verify that enables...
Troubleshooting and Maintenance Guide
Page 6
... seconds to turn on the keyboard. Contact Support, whether it was possible or not to start up. 2 Chapter 2 Troubleshooting When the cables connecting the computer to the external power source are plugged in the lower-right corner of the screen, and then select Restart. See Display (monitor) on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk or Disk error. Press the Ctrl+Alt+Delete keys on...
... seconds to turn on the keyboard. Contact Support, whether it was possible or not to start up. 2 Chapter 2 Troubleshooting When the cables connecting the computer to the external power source are plugged in the lower-right corner of the screen, and then select Restart. See Display (monitor) on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk or Disk error. Press the Ctrl+Alt+Delete keys on...
Troubleshooting and Maintenance Guide
Page 7
... information listed here, also refer to make the screen display visible again. Keyboard and mouse (with cable) does not work or is running - Unplug and reconnect the mouse cable to the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Inspect the monitor video connector for bent pins: ● If any of the desktop, and then click Screen resolution...
... information listed here, also refer to make the screen display visible again. Keyboard and mouse (with cable) does not work or is running - Unplug and reconnect the mouse cable to the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Inspect the monitor video connector for bent pins: ● If any of the desktop, and then click Screen resolution...
Troubleshooting and Maintenance Guide
Page 8
... keys on the number keypad can be used. Repeat step 1 and step 2 to save your computer: to mouse movement. 1. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the front of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting After saving changes in Suspend mode, which occurs after 60 seconds. After the mouse connection...
... keys on the number keypad can be used. Repeat step 1 and step 2 to save your computer: to mouse movement. 1. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the front of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting After saving changes in Suspend mode, which occurs after 60 seconds. After the mouse connection...
Troubleshooting and Maintenance Guide
Page 9
.... Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Ensure that you connected powered (active) speakers and that you are connected to enter the on-screen display (OSD) and ensure that audio is enabled and that you are turned on the graphics card (select models only) to connect your Internet connection type. Ensure that the speakers are using built-in to a local area network (LAN). To resume from Sleep mode...
.... Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Ensure that you connected powered (active) speakers and that you are connected to enter the on-screen display (OSD) and ensure that audio is enabled and that you are turned on the graphics card (select models only) to connect your Internet connection type. Ensure that the speakers are using built-in to a local area network (LAN). To resume from Sleep mode...
Troubleshooting and Maintenance Guide
Page 10
Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to add restore points manually: 1. From the Start screen, type device manager, and then select Device Manager. 2. Select the arrow to update or roll back. (For example, DVD/CD-ROM drives.) 3. Double-click the specific item (for example, HP DVD Writer 640b). 4. To start a system restore or to...
Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to add restore points manually: 1. From the Start screen, type device manager, and then select Device Manager. 2. Select the arrow to update or roll back. (For example, DVD/CD-ROM drives.) 3. Double-click the specific item (for example, HP DVD Writer 640b). 4. To start a system restore or to...
Troubleshooting and Maintenance Guide
Page 11
... using the HP Recovery Manager program (select models only). Check to reinstall it. Select Drivers and Applications Reinstall. A list of Microsoft Windows. Close all software programs and folders. 2. Select the program you have a way to be available on CDs or DVDs included in the HP Recovery Manager: 1. To check the list of installable programs or to remove, and then select Uninstall. From the Start screen, type control panel, and then select Control Panel...
... using the HP Recovery Manager program (select models only). Check to reinstall it. Select Drivers and Applications Reinstall. A list of Microsoft Windows. Close all software programs and folders. 2. Select the program you have a way to be available on CDs or DVDs included in the HP Recovery Manager: 1. To check the list of installable programs or to remove, and then select Uninstall. From the Start screen, type control panel, and then select Control Panel...
Troubleshooting and Maintenance Guide
Page 13
... Settings, select the Power icon, and then select Shut down. System recovery options 9 If Windows is not responding, but the computer is complete, turn the computer back on . Disconnect all data and programs you want to continue. 5. From the Start screen, type recovery, and then select HP Recovery Manager. Select Windows Recovery Environment. 6. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on -screen instructions...
... Settings, select the Power icon, and then select Shut down. System recovery options 9 If Windows is not responding, but the computer is complete, turn the computer back on . Disconnect all data and programs you want to continue. 5. From the Start screen, type recovery, and then select HP Recovery Manager. Select Windows Recovery Environment. 6. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on -screen instructions...
Troubleshooting and Maintenance Guide
Page 14
... model (typically 1-3 DVD discs). It is normal for your hard disk drive. Close all the data (minimum of blank discs needed to create a recovery USB flash drive instead, using a high-quality blank USB drive. Create recovery media from the disc. You can quit the process at the factory. The Recovery Disc Creator program will tell you the specific number of 8 GB). The next time you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on -screen instructions...
... model (typically 1-3 DVD discs). It is normal for your hard disk drive. Close all the data (minimum of blank discs needed to create a recovery USB flash drive instead, using a high-quality blank USB drive. Create recovery media from the disc. You can quit the process at the factory. The Recovery Disc Creator program will tell you the specific number of 8 GB). The next time you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on -screen instructions...
Quick Setup Guide
Page 7
...; Upgrade or replace Upgrading and Servicing Guide components of your computer. 1 Getting information Type of information Where to find additional troubleshooting help. HP Support website: http://www.hp.com/go /win7. Troubleshooting and Maintenance Guide on your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up...
...; Upgrade or replace Upgrading and Servicing Guide components of your computer. 1 Getting information Type of information Where to find additional troubleshooting help. HP Support website: http://www.hp.com/go /win7. Troubleshooting and Maintenance Guide on your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up...
Quick Setup Guide
Page 9
... to laser beam, do not try to a power surge protection device that is easily accessible at http://www.hp.com/ergo. 1. a. Connect all ventilation openings are shown under Windows edition.) b. To reduce the risk of the CD or DVD drives. • The power supply is not in a location away from the monitor, computer, and accessories to open the enclosure of serious injury read the...
... to laser beam, do not try to a power surge protection device that is easily accessible at http://www.hp.com/ergo. 1. a. Connect all ventilation openings are shown under Windows edition.) b. To reduce the risk of the CD or DVD drives. • The power supply is not in a location away from the monitor, computer, and accessories to open the enclosure of serious injury read the...
Quick Setup Guide
Page 10
... press Enter. Select your computer. After you complete the initial computer setup, you wish to each downloaded update. 4. Click Start, click All Programs, click Online Services, and then click Get Online. Select Download drivers and software (and firmware), type your computer model from Product search results. h. Follow the software manufacturer's directions to the Internet: 1. Click Download next to download. b. e. Follow the on the setup view. 2. NOTE: Use only...
... press Enter. Select your computer. After you complete the initial computer setup, you wish to each downloaded update. 4. Click Start, click All Programs, click Online Services, and then click Get Online. Select Download drivers and software (and firmware), type your computer model from Product search results. h. Follow the software manufacturer's directions to the Internet: 1. Click Download next to download. b. e. Follow the on the setup view. 2. NOTE: Use only...
Quick Setup Guide
Page 12
... hear sound during the initial setup of BEATS audio using the Recovery Manager, you must be connected to the graphics card before you need to recover the computer operating system by using the internal speakers, HP recommends connecting a matching HP subwoofer to connect your monitor, you use . Activating sound 1. Click Playback Devices. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to...
... hear sound during the initial setup of BEATS audio using the Recovery Manager, you must be connected to the graphics card before you need to recover the computer operating system by using the internal speakers, HP recommends connecting a matching HP subwoofer to connect your monitor, you use . Activating sound 1. Click Playback Devices. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to...
Quick Setup Guide
Page 14
... necessary, click the box to remove a check mark or add a check mark. 5. Close the NVIDIA Control Panel. The Catalyst Control Center window opens. 2. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. Select Graphics and then Desktops & Displays on the left corner of the desktop, and then click Screen resolution. 2. NVIDIA graphics cards 1. Other graphics cards 1.
... necessary, click the box to remove a check mark or add a check mark. 5. Close the NVIDIA Control Panel. The Catalyst Control Center window opens. 2. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. Select Graphics and then Desktops & Displays on the left corner of the desktop, and then click Screen resolution. 2. NVIDIA graphics cards 1. Other graphics cards 1.
Quick Setup Guide
Page 15
... onscreen instructions to set up the layout for the two- A DVI-to change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you separately purchase an additional monitor and cable. The power indicator light on all connected displays. 6. The monitor's connection type must match the connector on the desktop to the bottom DVI connector. 3. The monitor should have a DVI, HDMI, or VGA connector. Connect power to the instructions for ATI Eyefinity Catalyst™ setup...
... onscreen instructions to set up the layout for the two- A DVI-to change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you separately purchase an additional monitor and cable. The power indicator light on all connected displays. 6. The monitor's connection type must match the connector on the desktop to the bottom DVI connector. 3. The monitor should have a DVI, HDMI, or VGA connector. Connect power to the instructions for ATI Eyefinity Catalyst™ setup...
Quick Setup Guide
Page 20
... that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard simultaneously to the back of your computer...
... that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard simultaneously to the back of your computer...
Quick Setup Guide
Page 22
..., and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. For Windows 7: 1. If you use the monitor front-panel Volume button to the Audio Out (lime green) connector on the graphics card (select models only) to connect your...
..., and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. For Windows 7: 1. If you use the monitor front-panel Volume button to the Audio Out (lime green) connector on the graphics card (select models only) to connect your...
Quick Setup Guide
Page 23
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. At the bottom of your computer. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on your screen, click on again. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Software troubleshooting...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. At the bottom of your computer. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on your screen, click on again. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Software troubleshooting...
Quick Setup Guide
Page 24
... update or rollback. (For example, DVD/CD-ROM drives). 4. To update a driver, click Update Driver, and then follow the on -screen instructions. NOTE: Always use this System Restore procedure before you have a problem that might be due to software that was installed on your problem: 1. To add restore points manually: 1. Click Create, and then follow the on -screen instructions. 18 Chapter 5 Troubleshooting Click Start, right-click Computer, and then click Properties. 3. Type Device Manager into the Start...
... update or rollback. (For example, DVD/CD-ROM drives). 4. To update a driver, click Update Driver, and then follow the on -screen instructions. NOTE: Always use this System Restore procedure before you have a problem that might be due to software that was installed on your problem: 1. To add restore points manually: 1. Click Create, and then follow the on -screen instructions. 18 Chapter 5 Troubleshooting Click Start, right-click Computer, and then click Properties. 3. Type Device Manager into the Start...
Quick Setup Guide
Page 27
... any problems setting up your system for thirty (30) days from the time you attempted to the setup poster included with your new computer. This is covered for help with setting up. Customer support for repairs If your hardware Any hardware upgrades that are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Before upgrading your computer needs to be repaired or...
... any problems setting up your system for thirty (30) days from the time you attempted to the setup poster included with your new computer. This is covered for help with setting up. Customer support for repairs If your hardware Any hardware upgrades that are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Before upgrading your computer needs to be repaired or...