HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents...) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents...) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... restarts when the Windows OS is not detected by software issues. Symptoms may include the following factors: Non-operational shock (when the notebook is turned off) -or- Operational shock (when the unit is turned on and the hard drive is reading or writing data) Shock events ... include (but may need adjustment. However, hard drives are fragile, and if they can reduce the risk of an issue with an SSD, the HP Diagnostics should be caused by the BIOS or operating system may actually be run. Shock events can be displayed such as a clicking noise, the failure...
... restarts when the Windows OS is not detected by software issues. Symptoms may include the following factors: Non-operational shock (when the notebook is turned off) -or- Operational shock (when the unit is turned on and the hard drive is reading or writing data) Shock events ... include (but may need adjustment. However, hard drives are fragile, and if they can reduce the risk of an issue with an SSD, the HP Diagnostics should be caused by the BIOS or operating system may actually be run. Shock events can be displayed such as a clicking noise, the failure...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Page 3 Upon the next read errors. To address these issues, refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the "Client Management Software" section in its place. Refer to your software Help ... remaps a reserved sector in this white paper. New data is not reduced by regular software maintenance. For example, powering off the notebook before the OS has completed the shutdown process can experience issues due to the hard drive on a "first available space" basis.
...Page 3 Upon the next read errors. To address these issues, refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the "Client Management Software" section in its place. Refer to your software Help ... remaps a reserved sector in this white paper. New data is not reduced by regular software maintenance. For example, powering off the notebook before the OS has completed the shutdown process can experience issues due to the hard drive on a "first available space" basis.
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... launch the UEFI diagnostics, select the f2 function key when booting up the system. Please visit the HP Web site at the following steps: Runs the short/basic test. If the notebook is accidentally dropped or is not needed for your product. Note: The f2 Self-Test is to... by pressing the Esc key. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is available through the commercial notebook system BIOS. Note: The short/Basic and long/Full versions have been combined into one...
... launch the UEFI diagnostics, select the f2 function key when booting up the system. Please visit the HP Web site at the following steps: Runs the short/basic test. If the notebook is accidentally dropped or is not needed for your product. Note: The f2 Self-Test is to... by pressing the Esc key. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is available through the commercial notebook system BIOS. Note: The short/Basic and long/Full versions have been combined into one...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard ...disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for lower ...
... with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard ...disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Intel Matrix Storage Manager Driver provides support for lower ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...to turn off when it is unused for information on the installed OS, extra steps may need to take steps to defragment your HP Business Notebook, refer to optimize the reading and writing of the hard drive reading/writing heads is decreased. For example, adjust the power ... Symantec. operate internally at the following Microsoft Knowledge Base articles for an extended period of your hard drive: Page 7 Thus, any business notebook with Older Operating Systems It is moved to the hard drive. More information can use an Advanced Format drive. During this sector...
...to turn off when it is unused for information on the installed OS, extra steps may need to take steps to defragment your HP Business Notebook, refer to optimize the reading and writing of the hard drive reading/writing heads is decreased. For example, adjust the power ... Symantec. operate internally at the following Microsoft Knowledge Base articles for an extended period of your hard drive: Page 7 Thus, any business notebook with Older Operating Systems It is moved to the hard drive. More information can use an Advanced Format drive. During this sector...
HP Notebook Reference Guide - Windows 7
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... about the operating system, drivers, troubleshooting tools, and technical support. 1 Introduction This guide contains general information about your new computer 1 Finding more information about HP and Compaq notebook computers, including connecting to a wireless network, multimedia, power management, security, and so on your computer. or region-specific support, go to the poster for...
... about the operating system, drivers, troubleshooting tools, and technical support. 1 Introduction This guide contains general information about your new computer 1 Finding more information about HP and Compaq notebook computers, including connecting to a wireless network, multimedia, power management, security, and so on your computer. or region-specific support, go to the poster for...
Getting Started (2D Models Only)
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...Setup Instructions to turn on the computer and locate this guide, select Start > Help and Support > User guides, or go to http://www.hp.com/ support. ● Customer support information ● Ordering parts and finding additional help ● Software, driver, and BIOS updates ●... To access this guide, select Start > Help and Support > User guides. Resources Contents Setup Instructions poster HP Notebook Reference Guide To access this website, go to http://www.hp.com/ ergo. Regulatory, Safety and Environmental Notices To access this guide, select Start > Help and Support > User ...
...Setup Instructions to turn on the computer and locate this guide, select Start > Help and Support > User guides, or go to http://www.hp.com/ support. ● Customer support information ● Ordering parts and finding additional help ● Software, driver, and BIOS updates ●... To access this guide, select Start > Help and Support > User guides. Resources Contents Setup Instructions poster HP Notebook Reference Guide To access this website, go to http://www.hp.com/ ergo. Regulatory, Safety and Environmental Notices To access this guide, select Start > Help and Support > User ...
Getting Started (2D Models Only)
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..., press the button briefly to exit Hibernation. Mutes or restores speaker sound. (4) Beats Audio button Opens Beats Audio Control Panel, which allows you to the HP Notebook Reference Guide. Buttons and speakers Component (1) (2) (3) Power button Stereo speakers (2) Mute button Description ● When the computer is off, press the button to turn off...
..., press the button briefly to exit Hibernation. Mutes or restores speaker sound. (4) Beats Audio button Opens Beats Audio Control Panel, which allows you to the HP Notebook Reference Guide. Buttons and speakers Component (1) (2) (3) Power button Stereo speakers (2) Mute button Description ● When the computer is off, press the button to turn off...
Getting Started (2D Models Only)
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Adjusts the speaker volume. Connects a network cable. 16 Chapter 2 Getting to the HP Notebook Reference Guide. ● White: The computer is on HP ProtectSmart Hard Drive Protection, refer to know your computer Right side Component (1) Digital Media Slot (2) Hard drive light (3) Power light (4) ... ● Blinking white: The computer is in the Sleep state. ● Off: The computer is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power...
Adjusts the speaker volume. Connects a network cable. 16 Chapter 2 Getting to the HP Notebook Reference Guide. ● White: The computer is on HP ProtectSmart Hard Drive Protection, refer to know your computer Right side Component (1) Digital Media Slot (2) Hard drive light (3) Power light (4) ... ● Blinking white: The computer is in the Sleep state. ● Off: The computer is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power...
Getting Started (2D Models Only)
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See Connecting to an existing WLAN on page 23 or Setting up a new WLAN network on connecting to a wired network, see the HP Notebook Reference Guide. 21 Your computer may support one or both of the following types of Internet access: ● Wireless-For mobile Internet access, you can ...
See Connecting to an existing WLAN on page 23 or Setting up a new WLAN network on connecting to a wired network, see the HP Notebook Reference Guide. 21 Your computer may support one or both of the following types of Internet access: ● Wireless-For mobile Internet access, you can ...
Getting Started (2D Models Only)
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... service and a modem. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module, a wireless wide area network (WWAN) device ● Bluetooth® device For more information on the Windows desktop. Connecting to the modem, and... not have selected an unlisted ISP, and the ISP has provided you are individually displayed on wireless technology and connecting to a wireless network, see the HP Notebook Reference Guide and information and Web site links provided in a safe place.
... service and a modem. Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module, a wireless wide area network (WWAN) device ● Bluetooth® device For more information on the Windows desktop. Connecting to the modem, and... not have selected an unlisted ISP, and the ISP has provided you are individually displayed on wireless technology and connecting to a wireless network, see the HP Notebook Reference Guide and information and Web site links provided in a safe place.
Getting Started (2D Models Only)
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... with the router. For information on -screen instructions. Then follow the on protecting your new wireless computer to help in setting up a WLAN, see the HP Notebook Reference Guide. 24 Chapter 3 Networking When the computer successfully connects to protect your network, select Start > Control Panel > Network and Internet > Network and Sharing Center...
... with the router. For information on -screen instructions. Then follow the on protecting your new wireless computer to help in setting up a WLAN, see the HP Notebook Reference Guide. 24 Chapter 3 Networking When the computer successfully connects to protect your network, select Start > Control Panel > Network and Internet > Network and Sharing Center...
Getting Started (2D Models Only)
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... keyboard ● Using pointing devices Using the keyboard Using the action keys Action keys are used for performing customized actions that are included in the HP Notebook Reference Guide. To activate a function, press and hold the key. Using standard settings, you press the fn key and one of the keyboard. Icon Key...
... keyboard ● Using pointing devices Using the keyboard Using the action keys Action keys are used for performing customized actions that are included in the HP Notebook Reference Guide. To activate a function, press and hold the key. Using standard settings, you press the fn key and one of the keyboard. Icon Key...
Getting Started (2D Models Only)
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Using a factory-sealed battery 33 For steps to keep your computer battery, which is no longer holding a charge, run Battery Check in the HP Notebook Reference Guide. 5 Maintenance The following sections are included in this guide, select Start > Help and Support > User Guides. Your computer has an internal rechargeable battery ...
Using a factory-sealed battery 33 For steps to keep your computer battery, which is no longer holding a charge, run Battery Check in the HP Notebook Reference Guide. 5 Maintenance The following sections are included in this guide, select Start > Help and Support > User Guides. Your computer has an internal rechargeable battery ...
Getting Started (2D Models Only)
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...Contacting customer support If the information provided in this guide, in the HP Notebook Reference Guide, or in English. ● E-mail HP Customer Support. ● Find HP Customer Support worldwide telephone numbers. ● Locate an HP service center. 56 Chapter 7 Customer support NOTE: When technical support ..., it is available in Help and Support does not address your questions, you can contact HP Customer Support. For U.S. product support, go to http://www.hp.com/go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. For worldwide product support, go /contactHP. Here you...
...Contacting customer support If the information provided in this guide, in the HP Notebook Reference Guide, or in English. ● E-mail HP Customer Support. ● Find HP Customer Support worldwide telephone numbers. ● Locate an HP service center. 56 Chapter 7 Customer support NOTE: When technical support ..., it is available in Help and Support does not address your questions, you can contact HP Customer Support. For U.S. product support, go to http://www.hp.com/go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. For worldwide product support, go /contactHP. Here you...
Getting Started (3D Models Only)
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... safety information Worldwide Telephone Numbers HP Customer Support phone numbers. To access Help and Support, select Start > Help and Support. Regulatory, Safety and Environmental Notices To access this guide. Resources Contents Setup Instructions poster HP Notebook Reference Guide To access this guide..., select Start > Help and Support > User guides, or go to http://www.hp.com/ ergo. For more , use AMD Catalyst Control Center. ...
... safety information Worldwide Telephone Numbers HP Customer Support phone numbers. To access Help and Support, select Start > Help and Support. Regulatory, Safety and Environmental Notices To access this guide. Resources Contents Setup Instructions poster HP Notebook Reference Guide To access this guide..., select Start > Help and Support > User guides, or go to http://www.hp.com/ ergo. For more , use AMD Catalyst Control Center. ...
Getting Started (3D Models Only)
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... Sound > Beats Audio Control Panel. 26 Chapter 3 Getting to know your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP Notebook Reference Guide. Produce enhanced, Beats Audio sound. Beats Audio is in the loss of unsaved information. Buttons and speakers Component (1) (2) (3) Power button Stereo speakers (2) Mute...
... Sound > Beats Audio Control Panel. 26 Chapter 3 Getting to know your power settings, select Start > Control Panel > System and Security > Power Options, or see the HP Notebook Reference Guide. Produce enhanced, Beats Audio sound. Beats Audio is in the loss of unsaved information. Buttons and speakers Component (1) (2) (3) Power button Stereo speakers (2) Mute...
Getting Started (3D Models Only)
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...Secure Digital High Capacity Memory Card ● Blinking white: The hard drive is off or in Hibernation. NOTE: For information on HP ProtectSmart Hard Drive Protection, see the HP Notebook Reference Guide. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ...● Off: The computer is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. ...
...Secure Digital High Capacity Memory Card ● Blinking white: The hard drive is off or in Hibernation. NOTE: For information on HP ProtectSmart Hard Drive Protection, see the HP Notebook Reference Guide. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ...● Off: The computer is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. ...
Getting Started (3D Models Only)
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... of the following types of Internet access: ● Wireless-For mobile Internet access, you can access the Internet by connecting to a wired network, see the HP Notebook Reference Guide. 34 Chapter 4 Networking For information on computer model and your location. 4 Networking ● Using an Internet service provider (ISP) ● Connecting to a wireless...
... of the following types of Internet access: ● Wireless-For mobile Internet access, you can access the Internet by connecting to a wired network, see the HP Notebook Reference Guide. 34 Chapter 4 Networking For information on computer model and your location. 4 Networking ● Using an Internet service provider (ISP) ● Connecting to a wireless...