Maintenance and Service Guide
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... ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Low blue light mode (select products only) ...7 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, speakers, and fingerprint reader ...10 Special keys ...12 Bottom ...13 Labels ...14 3 Illustrated parts catalog ...16 Computer major components ...16 Display components ...21 Miscellaneous parts ...23 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Drive handling...
... ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Low blue light mode (select products only) ...7 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, speakers, and fingerprint reader ...10 Special keys ...12 Bottom ...13 Labels ...14 3 Illustrated parts catalog ...16 Computer major components ...16 Display components ...21 Miscellaneous parts ...23 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Drive handling...
Maintenance and Service Guide
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... with 2 antenna(s)(s) Ports ● AC Smart Pin adapter plug ● High-definition multimedia interface (HDMI) v2.0 + high-bandwidth digital content protection (HDCP) v2.2 ● Headphone/microphone combo jack ● USB 3.2 Gen 2 type-C port ● USB 3.2 Gen 1 type-A ports (2) Expansion One next generation form factor (NGFF) slot for a solid-state drive One NGFF slot for a WLAN module Multimedia card HP Multi-Format Digital Media Card Reader Keyboard/pointing devices Island-style keyboard with 3-coat paint...
... with 2 antenna(s)(s) Ports ● AC Smart Pin adapter plug ● High-definition multimedia interface (HDMI) v2.0 + high-bandwidth digital content protection (HDCP) v2.2 ● Headphone/microphone combo jack ● USB 3.2 Gen 2 type-C port ● USB 3.2 Gen 1 type-A ports (2) Expansion One next generation form factor (NGFF) slot for a solid-state drive One NGFF slot for a WLAN module Multimedia card HP Multi-Format Digital Media Card Reader Keyboard/pointing devices Island-style keyboard with 3-coat paint...
Maintenance and Service Guide
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... cables to restore device functionality, and then contact technical support. Disconnect the power from the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to the WLAN module terminals. 2. Shut down through the operating system. 2. Remove the Mylar cover (1) that secures the WLAN module to the computer. 3. Remove the bottom cover...
... cables to restore device functionality, and then contact technical support. Disconnect the power from the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to the WLAN module terminals. 2. Shut down through the operating system. 2. Remove the Mylar cover (1) that secures the WLAN module to the computer. 3. Remove the bottom cover...
Maintenance and Service Guide
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... of the screen, or use the up arrow or the down arrow in Computer Setup to enter Computer Setup. NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Start Computer Setup. See Starting Computer Setup on the system (such as disk drives, display, keyboard, mouse, and printer). Your changes go into effect when the computer restarts. Computer Setup includes settings for the types of devices installed, the startup sequence of...
... of the screen, or use the up arrow or the down arrow in Computer Setup to enter Computer Setup. NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Start Computer Setup. See Starting Computer Setup on the system (such as disk drives, display, keyboard, mouse, and printer). Your changes go into effect when the computer restarts. Computer Setup includes settings for the types of devices installed, the startup sequence of...
Maintenance and Service Guide
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... the on -screen instructions. 66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start Select a boot device, press enter, and then follow the on -screen instructions. To access TPM settings in the operating system. b. The BIOS installation begins. 5. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you are displayed, follow these steps: 1. For any instructions that contains the update. 4. a. BIOS installation procedures vary. Access the Boot Device Options menu: ● Turn on or...
... the on -screen instructions. 66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start Select a boot device, press enter, and then follow the on -screen instructions. To access TPM settings in the operating system. b. The BIOS installation begins. 5. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you are displayed, follow these steps: 1. For any instructions that contains the update. 4. a. BIOS installation procedures vary. Access the Boot Device Options menu: ● Turn on or...
Maintenance and Service Guide
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... screen. Go to http://www.hp.com/go/techcenter/pcdiags. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded to diagnose hardware issues. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to the selected location. or - If your computer or USB flash drive. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware...
... screen. Go to http://www.hp.com/go/techcenter/pcdiags. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded to diagnose hardware issues. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to the selected location. or - If your computer or USB flash drive. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware...
Maintenance and Service Guide
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... boot order changing using the f9 prompt 66 boot order, changing 69, 79 bottom components 13 bottom cover removal 30 spare part numbers 30 bottom cover, spare part numbers 20 buttons left touchpad 8 power 10, 12 right touchpad 8 C camera identifying 7 camera light 7 camera privacy key 12 camera privacy light 9 caps lock light 9 chipset, product description 1 components bottom 13 display 7 keyboard area 8 left side 6 right side 5 computer major components 16 Computer Setup navigating and selecting 64 restoring factory settings 64 starting 64 computer setup 64 computer specifications...
... boot order changing using the f9 prompt 66 boot order, changing 69, 79 bottom components 13 bottom cover removal 30 spare part numbers 30 bottom cover, spare part numbers 20 buttons left touchpad 8 power 10, 12 right touchpad 8 C camera identifying 7 camera light 7 camera privacy key 12 camera privacy light 9 caps lock light 9 chipset, product description 1 components bottom 13 display 7 keyboard area 8 left side 6 right side 5 computer major components 16 Computer Setup navigating and selecting 64 restoring factory settings 64 starting 64 computer setup 64 computer specifications...
Maintenance and Service Guide
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... 1 product description audio 2 chipset 1 display panel 1 expansion 2 graphics 1 memory 1 microphone 2 multimedia card 2 operating system 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 3 serviceability 3 storage 1 video 2 wireless 2 product name 1 product name and number, computer 14 R rear speaker removal 54 spare part number 54 rear speakers spare part number 19 recovery 68, 78 discs 69, 79 HP Recovery partition 69, 79 media 69, 79 USB flash drive 69, 79 recovery media creating using HP Cloud Recovery Download Tool 68, 78 creating using Windows tools 68, 78...
... 1 product description audio 2 chipset 1 display panel 1 expansion 2 graphics 1 memory 1 microphone 2 multimedia card 2 operating system 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 3 serviceability 3 storage 1 video 2 wireless 2 product name 1 product name and number, computer 14 R rear speaker removal 54 spare part number 54 rear speakers spare part number 19 recovery 68, 78 discs 69, 79 HP Recovery partition 69, 79 media 69, 79 USB flash drive 69, 79 recovery media creating using HP Cloud Recovery Download Tool 68, 78 creating using Windows tools 68, 78...
Maintenance and Service Guide
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... 3 setup utility navigating and selecting 64 restoring factory settings 64 slots memory card reader 5 software locating 4 software installed locating 4 solid-state drive removal 33 spare part numbers 20, 33 solid-state drive shield, removal 33 speakers identifying 10 location 13 removal 32, 54 spare part numbers 32, 54 special keys, using 12 specifications 76 storage, product description 1 stylus spare part numbers 24 Sure Start using 67 system board removal 59 spare part numbers 19, 59 system restore point, creating 68, 78 T thermal pad replacement 41 spare part number 19, 59 touchpad removal...
... 3 setup utility navigating and selecting 64 restoring factory settings 64 slots memory card reader 5 software locating 4 software installed locating 4 solid-state drive removal 33 spare part numbers 20, 33 solid-state drive shield, removal 33 speakers identifying 10 location 13 removal 32, 54 spare part numbers 32, 54 special keys, using 12 specifications 76 storage, product description 1 stylus spare part numbers 24 Sure Start using 67 system board removal 59 spare part numbers 19, 59 system restore point, creating 68, 78 T thermal pad replacement 41 spare part number 19, 59 touchpad removal...
User Guide
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... started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, speakers, and fingerprint reader 10 Special keys ...12 Action keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP...
... started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, speakers, and fingerprint reader 10 Special keys ...12 Action keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP...
User Guide
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...41 Using passwords ...41 Setting Windows passwords ...41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) ...43 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable (select products only 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating Setup Utility (BIOS) ...45...
...41 Using passwords ...41 Setting Windows passwords ...41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) ...43 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable (select products only 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating Setup Utility (BIOS) ...45...
User Guide
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.... Connecting to a wireless network 17 Using the wireless controls You can explore the globe and access information from millions of websites by using your computer using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The computer might be equipped with other . The wireless light indicates the overall power state of each device communicates directly with one or two wireless lights...
.... Connecting to a wireless network 17 Using the wireless controls You can explore the globe and access information from millions of websites by using your computer using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The computer might be equipped with other . The wireless light indicates the overall power state of each device communicates directly with one or two wireless lights...
User Guide
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... view or change system sounds, or manage audio devices. Connecting video devices using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to your product. To see the Regulatory, Safety, and Environmental Notices. NOTE: HDMI port shape can be controlled through an audio control panel specific to a network. Headphones combined with a microphone are not connected to your computer when you need an HDMI cable, purchased separately. For information about using an HDMI cable (select...
... view or change system sounds, or manage audio devices. Connecting video devices using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to your product. To see the Regulatory, Safety, and Environmental Notices. NOTE: HDMI port shape can be controlled through an audio control panel specific to a network. Headphones combined with a microphone are not connected to your computer when you need an HDMI cable, purchased separately. For information about using an HDMI cable (select...
User Guide
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... adapter provided with an approved AC adapter or an optional docking device or expansion product. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power. 2. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting and fixes...
... adapter provided with an approved AC adapter or an optional docking device or expansion product. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power. 2. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting and fixes...
User Guide
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... a new driver, go to the device manufacturer's website, and follow the on-screen instructions. Updating programs and drivers 37 Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Updates can resolve issues and bring new features and options to your account profile picture next to the search box, and then select Downloads and updates. 3. Type support...
... a new driver, go to the device manufacturer's website, and follow the on-screen instructions. Updating programs and drivers 37 Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Updates can resolve issues and bring new features and options to your account profile picture next to the search box, and then select Downloads and updates. 3. Type support...
User Guide
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... you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. To set, change, or delete an administrator or power-on or restart the tablet, and then quickly hold down the volume down the volume up button. - Errors can prevent the computer from operating properly. 1. or Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS).
... you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. To set, change, or delete an administrator or power-on or restart the tablet, and then quickly hold down the volume down the volume up button. - Errors can prevent the computer from operating properly. 1. or Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS).
User Guide
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.... or - Using the hard drive path you are ready to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is complete. You might need to access this information to your computer. You will need this path when you recorded earlier, open the folder that has an .exe extension (for later BIOS versions, see Downloading a BIOS update on the screen reports a successful installation, you...
.... or - Using the hard drive path you are ready to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is complete. You might need to access this information to your computer. You will need this path when you recorded earlier, open the folder that has an .exe extension (for later BIOS versions, see Downloading a BIOS update on the screen reports a successful installation, you...
User Guide
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...)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 44 backup, creating 52 backups 52 battery conserving power 33 discharging 33 factory-sealed 34 finding information 33 low battery levels 33 resolving low battery level 34 battery charge 32 battery information, finding 33 battery power 32 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 17, 19 Bluetooth label 16 boot order, changing 53 bottom components 15 buttons left touchpad 8 power...
...)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 44 backup, creating 52 backups 52 battery conserving power 33 discharging 33 factory-sealed 34 finding information 33 low battery levels 33 resolving low battery level 34 battery charge 32 battery information, finding 33 battery power 32 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 17, 19 Bluetooth label 16 boot order, changing 53 bottom components 15 buttons left touchpad 8 power...
User Guide
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... key 14 mute volume action key 14 K keyboard and optional mouse using 29 keyboard backlight action key 14 keypad, integrated numeric 13 N next track action key 14 O operating environment 56 operating system controls 17 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 14 play action key 14 ports HDMI 5, 22 USB SuperSpeed port with HP Sleep and Charge 4, 5 USB SuperSpeed Type-C with HP Sleep and Charge 5 USB Type-C 24 power battery 32 external 34 power button, identifying 10, 12 power connector identifying 4 Power icon, using 32 power lights, identifying 9 power settings, using...
... key 14 mute volume action key 14 K keyboard and optional mouse using 29 keyboard backlight action key 14 keypad, integrated numeric 13 N next track action key 14 O operating environment 56 operating system controls 17 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 14 play action key 14 ports HDMI 5, 22 USB SuperSpeed port with HP Sleep and Charge 4, 5 USB SuperSpeed Type-C with HP Sleep and Charge 5 USB Type-C 24 power battery 32 external 34 power button, identifying 10, 12 power connector identifying 4 Power icon, using 32 power lights, identifying 9 power settings, using...
User Guide
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...44 serial number, computer 15 service labels, locating 15 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 31 Sleep exiting 30 initiating 30 Sleep and Hibernation, initiating 30 slots memory card reader 4 software Disk Cleanup 36 Disk Defragmenter 36 locating 3 software installed locating 3 software updates, installing 44 sound. Remote HP PC Hardware Diagnostics UEFI settings customizing 50 using 52 wired network (LAN) 20 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18...
...44 serial number, computer 15 service labels, locating 15 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 31 Sleep exiting 30 initiating 30 Sleep and Hibernation, initiating 30 slots memory card reader 4 software Disk Cleanup 36 Disk Defragmenter 36 locating 3 software installed locating 3 software updates, installing 44 sound. Remote HP PC Hardware Diagnostics UEFI settings customizing 50 using 52 wired network (LAN) 20 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18...