HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 12
...From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the Start screen, type support, and then select the HP Support Assistant app. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Left side Component (1) Power button (2) Vent (3) USB 2.0 port (4) Audio-out (headphone)/Audio-in (microphone) jack (5) Volume button Description ● When the computer is off, press the button to turn off during routine operation. To learn more about your power settings, see your...
...From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the Start screen, type support, and then select the HP Support Assistant app. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Left side Component (1) Power button (2) Vent (3) USB 2.0 port (4) Audio-out (headphone)/Audio-in (microphone) jack (5) Volume button Description ● When the computer is off, press the button to turn off during routine operation. To learn more about your power settings, see your...
HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 57
... the latest BIOS prior to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. If you update the computer to the latest BIOS. Turn off or in various system problems. To update BIOS: 1. Remove the top cover (see Top cover on page 28). Disconnect all external devices from the...
... the latest BIOS prior to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. If you update the computer to the latest BIOS. Turn off or in various system problems. To update BIOS: 1. Remove the top cover (see Top cover on page 28). Disconnect all external devices from the...
HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 70
... -screen instructions to a network, consult the network administrator before installing any device, cable, or cord. 1. The tool runs outside 62 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow the on -screen instructions. The BIOS installation begins. 5. Click your hard drive. You may need to access this information to install the update. NOTE: If you are revealed, follow these steps: 1. b. If no instructions are ready to locate the update later, after the download is...
... -screen instructions to a network, consult the network administrator before installing any device, cable, or cord. 1. The tool runs outside 62 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Follow the on -screen instructions. The BIOS installation begins. 5. Click your hard drive. You may need to access this information to install the update. NOTE: If you are revealed, follow these steps: 1. b. If no instructions are ready to locate the update later, after the download is...
HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 75
...the HP Recovery partition (select models only) or HP Recovery media. For more information, see Help and Support. If you use the HP Recovery media that the computer is connected to AC power before you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on -screen instructions. The next time you start HP Recovery Manager, you have replaced the hard drive, you ever need to correct a problem with the computer. Restore and recovery...
...the HP Recovery partition (select models only) or HP Recovery media. For more information, see Help and Support. If you use the HP Recovery media that the computer is connected to AC power before you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on -screen instructions. The next time you start HP Recovery Manager, you have replaced the hard drive, you ever need to correct a problem with the computer. Restore and recovery...
HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 77
.... 3. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can change the computer boot order, which is not working properly. 1. Using HP Recovery media to recover You can use the Windows Refresh option or the Windows option to remove the HP Recovery partition: 1. Follow the on page 66. To change the selection for an optical drive or a USB flash drive. Select the optical drive or USB flash drive you can change the boot order: 1. So before you created, and then restart the computer. From the Start screen, type recovery...
.... 3. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can change the computer boot order, which is not working properly. 1. Using HP Recovery media to recover You can use the Windows Refresh option or the Windows option to remove the HP Recovery partition: 1. Follow the on page 66. To change the selection for an optical drive or a USB flash drive. Select the optical drive or USB flash drive you can change the boot order: 1. So before you created, and then restart the computer. From the Start screen, type recovery...
HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 82
... Hard Drive Hardware Kit, spare part number 18 hard drive light 3 HDMI port identifying 3 HDMI to VGA adapter, spare part number 19 heat sink removal 51 spare part number 16, 20, 51 hinge covers removing 56, 57 HP PC Hardware Diagnostics (UEFI) downloading 63 using 63 HP Recovery Manager correcting boot problems 69 starting 68 HP Recovery media creating 66 recovery 69 HP Recovery partition recovery 68 removing 69 I integrated numeric keypad, identifying 10 internal expansion, product description 2 internal microphones, identifying 5 J jacks audio-out (headphone)/audio-in (microphone) 4 network...
... Hard Drive Hardware Kit, spare part number 18 hard drive light 3 HDMI port identifying 3 HDMI to VGA adapter, spare part number 19 heat sink removal 51 spare part number 16, 20, 51 hinge covers removing 56, 57 HP PC Hardware Diagnostics (UEFI) downloading 63 using 63 HP Recovery Manager correcting boot problems 69 starting 68 HP Recovery media creating 66 recovery 69 HP Recovery partition recovery 68 removing 69 I integrated numeric keypad, identifying 10 internal expansion, product description 2 internal microphones, identifying 5 J jacks audio-out (headphone)/audio-in (microphone) 4 network...
HP ENVY x360 Convertible PC Maintenance and Service Guide
Page 83
... Recovery Manager 68 media 69 options 67 starting 68 supported discs 66 system 68 USB flash drive 69 using HP Recovery media 67 recovery media creating 66 creating using HP Recovery Manager 67 recovery partition removing 69 regulatory information regulatory label 12 wireless certification labels 12 removal/replacement procedures 27 restore Windows File History 67 RJ-45 (network) jack, identifying 3 RJ-45 (network) status lights, identifying 3 Rubber Feet Kit, spare part number 19, 20 S Screw Kit, spare part number 19, 20 security cable slot, identifying 3 security, product description 2 serial...
... Recovery Manager 68 media 69 options 67 starting 68 supported discs 66 system 68 USB flash drive 69 using HP Recovery media 67 recovery media creating 66 creating using HP Recovery Manager 67 recovery partition removing 69 regulatory information regulatory label 12 wireless certification labels 12 removal/replacement procedures 27 restore Windows File History 67 RJ-45 (network) jack, identifying 3 RJ-45 (network) status lights, identifying 3 Rubber Feet Kit, spare part number 19, 20 S Screw Kit, spare part number 19, 20 security cable slot, identifying 3 security, product description 2 serial...
User Guide
Page 5
... Locating software ...5 Right side ...6 Left side ...7 Display ...8 Display modes ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless...
... Locating software ...5 Right side ...6 Left side ...7 Display ...8 Display modes ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless...
User Guide
Page 8
...updates 59 Installing HP and third-party software updates 59 Securing your wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 61 Starting Setup Utility (BIOS) ...61 Updating the BIOS ...61 Determining the BIOS version 61 Downloading a BIOS update 62 Using HP PC Hardware Diagnostics (UEFI 62 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 63 10 Backing up, restoring, and recovering ...64 Creating recovery media and backups 64 Creating HP...
...updates 59 Installing HP and third-party software updates 59 Securing your wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 61 Starting Setup Utility (BIOS) ...61 Updating the BIOS ...61 Determining the BIOS version 61 Downloading a BIOS update 62 Using HP PC Hardware Diagnostics (UEFI 62 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 63 10 Backing up, restoring, and recovering ...64 Creating recovery media and backups 64 Creating HP...
User Guide
Page 24
... a wired or wireless network connection. 3 Connecting to that world. From the Start screen, type help you go. This chapter will help , and then select Help and Support. Using operating system controls The Network and Sharing Center allows you can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device-Creates a personal area network (PAN) to connect to turn on the model. Select Network and Internet, and then...
... a wired or wireless network connection. 3 Connecting to that world. From the Start screen, type help you go. This chapter will help , and then select Help and Support. Using operating system controls The Network and Sharing Center allows you can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device-Creates a personal area network (PAN) to connect to turn on the model. Select Network and Internet, and then...
User Guide
Page 27
... list. 5. Type the code, and then click Sign in to complete the connection. NOTE: If you do not see the Bluetooth software Help. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you to enter a security code. Be sure that allows you want to connect the computer directly to create a new network connection. 6. Follow the on-screen instructions to complete the connection. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections...
... list. 5. Type the code, and then click Sign in to complete the connection. NOTE: If you do not see the Bluetooth software Help. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you to enter a security code. Be sure that allows you want to connect the computer directly to create a new network connection. 6. Follow the on-screen instructions to complete the connection. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections...
User Guide
Page 67
... the Start screen, type hp support assistant, and then select the HP Support Assistant app. Installing software updates 59 Any data that does not meet those criteria is monitored and compared with a set of user-defined security criteria. To change the settings, from the system is blocked. At this location, you receive an alert. It is installed on -screen instructions. To download the latest versions, go to a system or network. Using antivirus software...
... the Start screen, type hp support assistant, and then select the HP Support Assistant app. Installing software updates 59 Any data that does not meet those criteria is monitored and compared with a set of user-defined security criteria. To change the settings, from the system is blocked. At this location, you receive an alert. It is installed on -screen instructions. To download the latest versions, go to a system or network. Using antivirus software...
User Guide
Page 70
... may need to access this information to locate the update later, after the download is complete. If no instructions are revealed on your hard drive where the BIOS update is downloaded. From the Start screen, type file, and then select File Explorer. 2. The BIOS installation begins. 5. The tool runs 62 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep. If the update is...
... may need to access this information to locate the update later, after the download is complete. If no instructions are revealed on your hard drive where the BIOS update is downloaded. From the Start screen, type file, and then select File Explorer. 2. The BIOS installation begins. 5. The tool runs 62 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep. If the update is...
User Guide
Page 75
...free up all personal files. 2. Using HP Recovery media to recover You can change the computer boot order, which is not working properly. 1. see Creating HP Recovery media on -screen instructions. Restore and recovery 67 Select Troubleshoot from the HP Recovery partition. If possible, back up hard drive space. So before beginning these steps to remove the HP Recovery partition: 1. Press f11 while the computer boots. - Select the optical drive or USB flash drive you remove the Recovery partition, create HP Recovery media; To start HP Recovery Manager from the HP Recovery partition...
...free up all personal files. 2. Using HP Recovery media to recover You can change the computer boot order, which is not working properly. 1. see Creating HP Recovery media on -screen instructions. Restore and recovery 67 Select Troubleshoot from the HP Recovery partition. If possible, back up hard drive space. So before beginning these steps to remove the HP Recovery partition: 1. Press f11 while the computer boots. - Select the optical drive or USB flash drive you remove the Recovery partition, create HP Recovery media; To start HP Recovery Manager from the HP Recovery partition...
User Guide
Page 79
...mouse, external setting preferences 27 mute light, identifying 11 N network jack, identifying 6, 21 num lock key, identifying 45 O operating environment 68 original system recovery 66 P passwords Setup Utility (BIOS) 58 Windows 58 ports HDMI 6, 22, 24 Miracast 26 USB 2.0 7, 22 USB 3.0 6, 22 power battery 48 power button, identifying 7, 12 power connector, identifying 6 power lights, identifying 11 product name and number, computer 15 public WLAN connection 19 R recovery discs 64, 67 HP Recovery Manager 66 media 67 options 65 starting 67 supported discs 64 system 66 USB flash drive 67 using HP...
...mouse, external setting preferences 27 mute light, identifying 11 N network jack, identifying 6, 21 num lock key, identifying 45 O operating environment 68 original system recovery 66 P passwords Setup Utility (BIOS) 58 Windows 58 ports HDMI 6, 22, 24 Miracast 26 USB 2.0 7, 22 USB 3.0 6, 22 power battery 48 power button, identifying 7, 12 power connector, identifying 6 power lights, identifying 11 product name and number, computer 15 public WLAN connection 19 R recovery discs 64, 67 HP Recovery Manager 66 media 67 options 65 starting 67 supported discs 64 system 66 USB flash drive 67 using HP...
Maintenance and Service Guide
Page 60
... all external devices from the computer. 3. Select the operating system, and then click Next. 6. Click Support & Drivers > click Drivers & Software. 3. Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure...
... all external devices from the computer. 3. Select the operating system, and then click Next. 6. Click Support & Drivers > click Drivers & Software. 3. Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure...
Maintenance and Service Guide
Page 73
... hardware is more recent than your hard drive that has an .exe extension (for HP updates now. 3. The hard drive designation is running on -screen instructions. 4. The tool runs outside Using HP PC Hardware Diagnostics (UEFI) 65 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are revealed on your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update...
... hardware is more recent than your hard drive that has an .exe extension (for HP updates now. 3. The hard drive designation is running on -screen instructions. 4. The tool runs outside Using HP PC Hardware Diagnostics (UEFI) 65 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are revealed on your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update...
Maintenance and Service Guide
Page 78
... create HP Recovery media: IMPORTANT: For tablets, connect to the keyboard dock before you have replaced the hard drive, you ever need to correct a problem with the computer. You can take up , restoring, and recovering HP Recovery Manager will be available for recovering your country or region, and follow the on -screen instructions. Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to be burned. Go to AC power...
... create HP Recovery media: IMPORTANT: For tablets, connect to the keyboard dock before you have replaced the hard drive, you ever need to correct a problem with the computer. You can take up , restoring, and recovering HP Recovery Manager will be available for recovering your country or region, and follow the on -screen instructions. Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to be burned. Go to AC power...
Maintenance and Service Guide
Page 85
... Hard Drive Hardware Kit, spare part number 20 hard drive light 4 HDMI port identifying 4 HDMI to VGA adapter, spare part number 21 heat sink removal 54 spare part number 17, 22, 54 hinge covers removing 59, 60 HP PC Hardware Diagnostics (UEFI) downloading 66 using 66 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 71 removing 72 I integrated numeric keypad, identifying 11 internal expansion, product description 2 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 5 network...
... Hard Drive Hardware Kit, spare part number 20 hard drive light 4 HDMI port identifying 4 HDMI to VGA adapter, spare part number 21 heat sink removal 54 spare part number 17, 22, 54 hinge covers removing 59, 60 HP PC Hardware Diagnostics (UEFI) downloading 66 using 66 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 71 removing 72 I integrated numeric keypad, identifying 11 internal expansion, product description 2 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 5 network...
Maintenance and Service Guide
Page 86
... Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 regulatory information regulatory label 13 wireless certification labels 13 removal/replacement procedures 29 restore Windows File History 70 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 Rubber Feet Kit, spare part number 21, 22 S Screw Kit, spare part number 21, 22 security cable slot, identifying 4 security, product description 3 serial...
... Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 regulatory information regulatory label 13 wireless certification labels 13 removal/replacement procedures 29 restore Windows File History 70 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 Rubber Feet Kit, spare part number 21, 22 S Screw Kit, spare part number 21, 22 security cable slot, identifying 4 security, product description 3 serial...