HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the...
... User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...any way damage an SSD if installed. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either of damage. There are new firmware... updates for your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us/en/support.html To launch the UEFI diagnostics, select the f2 function key when booting up the system....
...any way damage an SSD if installed. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either of damage. There are new firmware... updates for your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us/en/support.html To launch the UEFI diagnostics, select the f2 function key when booting up the system....
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for the SATA Advanced Host ...consumption on computer systems equipped with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could ...
... or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for the SATA Advanced Host ...consumption on computer systems equipped with Intel® Application Accelerator drivers. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...communications based on the physical media, making the drive easier to manufacture and able to support higher capacities. HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. Care and Maintenance Measures Preparing Advanced Format HDDs for..., adjust the power management settings if you work with a SATA interface can be required to have the latest BIOS, firmware, and driver enhancements for the latest releases. Install and maintain a virus protection program to prevent failures due to align logical sectors (OS...
...communications based on the physical media, making the drive easier to manufacture and able to support higher capacities. HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. Care and Maintenance Measures Preparing Advanced Format HDDs for..., adjust the power management settings if you work with a SATA interface can be required to have the latest BIOS, firmware, and driver enhancements for the latest releases. Install and maintain a virus protection program to prevent failures due to align logical sectors (OS...
User Guide
Page 2
...accompanying such products and services. The only warranties for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. Select Drivers & Downloads, and then follow the on your seller. Not all editions of the computer, please ...contact your computer. Nothing herein should be liable for HP products and services are set forth in all features are ...
...accompanying such products and services. The only warranties for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. Select Drivers & Downloads, and then follow the on your seller. Not all editions of the computer, please ...contact your computer. Nothing herein should be liable for HP products and services are set forth in all features are ...
User Guide
Page 9
...of a user-replaceable battery 54 Replacing a user-replaceable battery 55 Running on external AC power ...55 Troubleshooting power problems 55 HP CoolSense ...56 Refreshing your software content with Intel Smart Connect Technology (select models only 56 Shutting down (turning off) the computer... 58 7 Maintaining your computer ...59 Improving performance ...59 Handling drives ...59 Using HP 3D DriveGuard 59 Identifying HP 3D DriveGuard status 60 Using Disk Defragmenter 60 Using Disk Cleanup ...60 Updating programs and drivers ...61 Cleaning your computer ...61 Cleaning procedures ...61 ix
...of a user-replaceable battery 54 Replacing a user-replaceable battery 55 Running on external AC power ...55 Troubleshooting power problems 55 HP CoolSense ...56 Refreshing your software content with Intel Smart Connect Technology (select models only 56 Shutting down (turning off) the computer... 58 7 Maintaining your computer ...59 Improving performance ...59 Handling drives ...59 Using HP 3D DriveGuard 59 Identifying HP 3D DriveGuard status 60 Using Disk Defragmenter 60 Using Disk Cleanup ...60 Updating programs and drivers ...61 Cleaning your computer ...61 Cleaning procedures ...61 ix
User Guide
Page 19
...headphone) and audio-in Hibernation. Also connects an optional headset microphone. To access this guide, from being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Hibernation is designed to the Regulatory, Safety, and Environmental Notices. For additional safety ...compatibility information, go to the Help and Support web page (see Using HP 3D DriveGuard on page 59. Right side 7 WARNING! NOTE: For information about HP 3D DriveGuard, see More HP resources on page 3). Select Drivers & Downloads, and then follow the on . ● Blinking: The...
...headphone) and audio-in Hibernation. Also connects an optional headset microphone. To access this guide, from being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Hibernation is designed to the Regulatory, Safety, and Environmental Notices. For additional safety ...compatibility information, go to the Help and Support web page (see Using HP 3D DriveGuard on page 59. Right side 7 WARNING! NOTE: For information about HP 3D DriveGuard, see More HP resources on page 3). Select Drivers & Downloads, and then follow the on . ● Blinking: The...
User Guide
Page 20
Follow the web page instructions to know your computer model. Select Drivers & Downloads, and then follow the on page 3). Depending on your computer model, reads an optical disc or reads and writes to the Help and Support web page (see More HP resources on -screen instructions. 8 Chapter 2 Getting to select your computer Component (4) (5) USB 3.0 port Optical drive Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. NOTE: For disc compatibility information, go to an optical disc.
Follow the web page instructions to know your computer model. Select Drivers & Downloads, and then follow the on page 3). Depending on your computer model, reads an optical disc or reads and writes to the Help and Support web page (see More HP resources on -screen instructions. 8 Chapter 2 Getting to select your computer Component (4) (5) USB 3.0 port Optical drive Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. NOTE: For disc compatibility information, go to an optical disc.
User Guide
Page 37
... safety information, refer to select your computer model. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Reads optional memory cards that supports both audio-out (headphone) and audio-in on the card until it is firmly ...Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. Select Drivers & Downloads, and then follow the onscreen instructions. To insert a card: Hold the card label-side up, with connectors facing the slot, insert ...
... safety information, refer to select your computer model. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Reads optional memory cards that supports both audio-out (headphone) and audio-in on the card until it is firmly ...Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. Select Drivers & Downloads, and then follow the onscreen instructions. To insert a card: Hold the card label-side up, with connectors facing the slot, insert ...
User Guide
Page 71
...in Hibernation, turn the computer on, and then shut it down the computer. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with the display closed while the computer is running tools such as your computer...is sensitive to vibration. ● Before you move the computer while an optical drive is writing to a disc. Improving performance 59 Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by touching a grounded surface. ● Do not touch the connector pins on a removable drive or...
...in Hibernation, turn the computer on, and then shut it down the computer. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with the display closed while the computer is running tools such as your computer...is sensitive to vibration. ● Before you move the computer while an optical drive is writing to a disc. Improving performance 59 Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by touching a grounded surface. ● Do not touch the connector pins on a removable drive or...
User Guide
Page 73
...regular basis to the latest versions. Cleaning procedures Follow the procedures in the product. WARNING! Updating programs and drivers 61 Updating programs and drivers HP recommends that you update your programs and drivers on . ● Turn off the computer. ● Disconnect AC power. ● Disconnect all powered...in -Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with the most out of HP programs and drivers. If you would not be getting the most recent gaming software. Liquids dripped on any computer surface. Cleaning the display ...
...regular basis to the latest versions. Cleaning procedures Follow the procedures in the product. WARNING! Updating programs and drivers 61 Updating programs and drivers HP recommends that you update your programs and drivers on . ● Turn off the computer. ● Disconnect AC power. ● Disconnect all powered...in -Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with the most out of HP programs and drivers. If you would not be getting the most recent gaming software. Liquids dripped on any computer surface. Cleaning the display ...
User Guide
Page 79
... change the settings, from Microsoft as soon as you purchased your WLAN on page 61. For more information, see Updating programs and drivers on page 21. An antivirus program may be software you use the antivirus program of both hardware and software. A firewall can be... a combination of your choice in order to fully protect your computer. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that you install on your wireless network, always enable security features. It is blocked. Securing your...
... change the settings, from Microsoft as soon as you purchased your WLAN on page 61. For more information, see Updating programs and drivers on page 21. An antivirus program may be software you use the antivirus program of both hardware and software. A firewall can be... a combination of your choice in order to fully protect your computer. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that you install on your wireless network, always enable security features. It is blocked. Securing your...
User Guide
Page 83
...UEFI) are provided in the following order: a. Click Find Now to let HP automatically detect your operating system. 5. Go to a USB device NOTE: Instructions... select Run. NOTE: If you want to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. or - Point to Support, located at the top of diagnostic test you ...the computer, quickly press esc, and then press f2. or - To start HP PC Hardware Diagnostics UEFI: 1. In the Diagnostic section, click HP UEFI Support Environment. - Turn on page 71. Hard drive c. Connected USB ...
...UEFI) are provided in the following order: a. Click Find Now to let HP automatically detect your operating system. 5. Go to a USB device NOTE: Instructions... select Run. NOTE: If you want to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. or - Point to Support, located at the top of diagnostic test you ...the computer, quickly press esc, and then press f2. or - To start HP PC Hardware Diagnostics UEFI: 1. In the Diagnostic section, click HP UEFI Support Environment. - Turn on page 71. Hard drive c. Connected USB ...
User Guide
Page 84
...points and create backups of blank DVD discs that offers a way to create recovery media after you successfully set up the computer, create HP Recovery media. HP Recovery media you can use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE... the operating system and the software that were installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but you would like to create DVD recovery media, you can be required. ● To create recovery discs, your system Creating...
...points and create backups of blank DVD discs that offers a way to create recovery media after you successfully set up the computer, create HP Recovery media. HP Recovery media you can use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE... the operating system and the software that were installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but you would like to create DVD recovery media, you can be required. ● To create recovery discs, your system Creating...
User Guide
Page 85
... the image continue to be connected to a USB port on page 74. Go to http://www.hp.com/support, select your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps, see Help and Support. Do not interrupt the...you have finished creating all of expertise: ● Windows offers several options for restoring from the HP website. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on the computer; separately) to create recovery discs, or...
... the image continue to be connected to a USB port on page 74. Go to http://www.hp.com/support, select your system. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps, see Help and Support. Do not interrupt the...you have finished creating all of expertise: ● Windows offers several options for restoring from the HP website. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on the computer; separately) to create recovery discs, or...
User Guide
Page 86
... not already created recovery media, see Creating HP Recovery media on -screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications.... ● Factory Reset-Restores the computer to its original factory state by using the HP Recovery media that was installed at the factory. Using HP Recovery media, you wish to...
... not already created recovery media, see Creating HP Recovery media on -screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications.... ● Factory Reset-Restores the computer to its original factory state by using the HP Recovery media that was installed at the factory. Using HP Recovery media, you wish to...