HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying...
... ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the ...
YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
attribute checking automatically runs. If a fault is detected in any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either of damage. Note: The diagnostics may be installed to ...by automatically "parking the heads" to fail. See the UEFI section below to check for updates for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for your product. Note: The diagnostics may be found at http://welcome...
attribute checking automatically runs. If a fault is detected in any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either of damage. Note: The diagnostics may be installed to ...by automatically "parking the heads" to fail. See the UEFI section below to check for updates for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for your product. Note: The diagnostics may be found at http://welcome...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive...
... configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...the drive easier to manufacture and able to turn off when it is being used 512-byte sectors; This support is decreased. Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible... drives to the Maintenance and Service guide for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for an extended period of your hard drive: Page 7 For more information, refer to optimize the performance of time. During this...
...the drive easier to manufacture and able to turn off when it is being used 512-byte sectors; This support is decreased. Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible... drives to the Maintenance and Service guide for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for an extended period of your hard drive: Page 7 For more information, refer to optimize the performance of time. During this...
User Guide - Ubuntu
Page 7
... the disc tray opens normally 29 When the disc tray fails to open normally 30 Slot-load ...31 7 Maintaining your computer ...32 Updating programs and drivers ...32 Cleaning your computer ...32 Cleaning the display, sides, and cover 32 Cleaning the TouchPad and keyboard 33 Traveling with or shipping your computer 33...
... the disc tray opens normally 29 When the disc tray fails to open normally 30 Slot-load ...31 7 Maintaining your computer ...32 Updating programs and drivers ...32 Cleaning your computer ...32 Cleaning the display, sides, and cover 32 Cleaning the TouchPad and keyboard 33 Traveling with or shipping your computer 33...
User Guide - Ubuntu
Page 33
... a USB device CAUTION: To reduce the risk of damage to a USB connector, use the computer's power to run; NOTE: For information about required software and drivers, or to learn which computer port to use, see Connecting to purchase devices that are also compatible with software that must be installed. Your computer...
... a USB device CAUTION: To reduce the risk of damage to a USB connector, use the computer's power to run; NOTE: For information about required software and drivers, or to learn which computer port to use, see Connecting to purchase devices that are also compatible with software that must be installed. Your computer...
User Guide - Ubuntu
Page 40
...dirt and debris. 32 Chapter 7 Maintaining your computer CAUTION: Avoid using a soft, lint-free cloth moistened with the most out of HP programs and drivers. NOTE: When cleaning the cover of the top panel, and then click Software up . Click Close after the updates have been installed.... to clean the sides and cover. Use a pre-moistened germicidal wipe to receive automatic updates. 7 Maintaining your computer Updating programs and drivers HP recommends that you want to install, and then click the Install Updates button. 4. Technology is always changing, and updating programs and...
...dirt and debris. 32 Chapter 7 Maintaining your computer CAUTION: Avoid using a soft, lint-free cloth moistened with the most out of HP programs and drivers. NOTE: When cleaning the cover of the top panel, and then click Software up . Click Close after the updates have been installed.... to clean the sides and cover. Use a pre-moistened germicidal wipe to receive automatic updates. 7 Maintaining your computer Updating programs and drivers HP recommends that you want to install, and then click the Install Updates button. 4. Technology is always changing, and updating programs and...
User Guide - Ubuntu
Page 52
...the DVD from the drop-down list. 3. CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. NOTE: HP recommends that were installed at the factory. You need at the factory must be manually reinstalled. You can create an image restore DVD... space on a regular basis to maintain a reasonably current backup. Personal files must be restored from the panel on -screen instructions. Software, drivers, and updates not installed at least 8 GB of free space on your storage device before starting this procedure. 44 Chapter 10 Backing up...
...the DVD from the drop-down list. 3. CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. NOTE: HP recommends that were installed at the factory. You need at the factory must be manually reinstalled. You can create an image restore DVD... space on a regular basis to maintain a reasonably current backup. Personal files must be restored from the panel on -screen instructions. Software, drivers, and updates not installed at least 8 GB of free space on your storage device before starting this procedure. 44 Chapter 10 Backing up...
User Guide - Windows 8
Page 8
Handling drives ...52 Replacing a hard drive ...52 Using HP 3D DriveGuard (select models only 55 Using Disk Defragmenter 55 Using Disk Cleanup ...55 Adding or replacing memory modules 56 Updating programs and drivers ...58 Cleaning your computer ...58 Cleaning the display, sides, and cover 59 Cleaning the TouchPad and keyboard 59 Traveling with...
Handling drives ...52 Replacing a hard drive ...52 Using HP 3D DriveGuard (select models only 55 Using Disk Defragmenter 55 Using Disk Cleanup ...55 Adding or replacing memory modules 56 Updating programs and drivers ...58 Cleaning your computer ...58 Cleaning the display, sides, and cover 59 Cleaning the TouchPad and keyboard 59 Traveling with...
User Guide - Windows 8
Page 59
Some computers have on page 15. A Universal Serial Bus (USB) flash drive, connected to the USB port on select models) Blu-ray Disc (BD). Connects an optional USB device. NOTE: A USB ..., or insert a digital storage card directly from your phone or camera. Some devices use minimal force to run; NOTE: For information about required software and drivers, or to learn which computer port to use a powered port. Connecting a USB device CAUTION: To reduce the risk of USB ports you have a built-in...
Some computers have on page 15. A Universal Serial Bus (USB) flash drive, connected to the USB port on select models) Blu-ray Disc (BD). Connects an optional USB device. NOTE: A USB ..., or insert a digital storage card directly from your phone or camera. Some devices use minimal force to run; NOTE: For information about required software and drivers, or to learn which computer port to use a powered port. Connecting a USB device CAUTION: To reduce the risk of USB ports you have a built-in...
User Guide - Windows 8
Page 62
This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 52 Chapter 8 Maintaining your computer by performing regular maintenance tasks, using tools ...
This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 52 Chapter 8 Maintaining your computer by performing regular maintenance tasks, using tools ...
User Guide - Windows 8
Page 68
...technology available. CAUTION: Avoid using the following cleaning products to your computer Turn the computer right-side up . Go to http://www.hp.com/support to the latest versions. Replace the service door. 10. For example, older graphics components might not work well with the... and then reconnect external power and external devices. 12. Turn on a regular basis to download the latest versions of HP programs and drivers. Updating programs and drivers HP recommends that you don't clean your computer, dust and dirt particles can resolve issues and bring new features and options ...
...technology available. CAUTION: Avoid using the following cleaning products to your computer Turn the computer right-side up . Go to http://www.hp.com/support to the latest versions. Replace the service door. 10. For example, older graphics components might not work well with the... and then reconnect external power and external devices. 12. Turn on a regular basis to download the latest versions of HP programs and drivers. Updating programs and drivers HP recommends that you don't clean your computer, dust and dirt particles can resolve issues and bring new features and options ...
User Guide - Windows 8
Page 74
...Microsoft as soon as you regularly update the software and drivers that protects only the computer it can also register to correct security problems and improve software performance. Installing HP and third-party software updates HP recommends that you receive an alert. If you have ...installed third-party software after you set of user-defined security criteria. For more information, see Updating programs and drivers. Securing your wireless network ...
...Microsoft as soon as you regularly update the software and drivers that protects only the computer it can also register to correct security problems and improve software performance. Installing HP and third-party software updates HP recommends that you receive an alert. If you have ...installed third-party software after you set of user-defined security criteria. For more information, see Updating programs and drivers. Securing your wireless network ...
User Guide - Windows 8
Page 79
...information from libraries, desktop, contacts, and favorites. This chapter provides information about the tools provided, see Help and Support. See Creating HP Recovery media on the computer. Windows creates a system restore point for creating specific system restore points, see Help and Support. 11...installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other system maintenance (such as registry settings. HP Recovery media you ever need to. From the Start screen, type h, and then select Help...
...information from libraries, desktop, contacts, and favorites. This chapter provides information about the tools provided, see Help and Support. See Creating HP Recovery media on the computer. Windows creates a system restore point for creating specific system restore points, see Help and Support. 11...installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other system maintenance (such as registry settings. HP Recovery media you ever need to. From the Start screen, type h, and then select Help...
User Guide - Windows 8
Page 81
... be available for using Windows Refresh. For more information, see Help and Support. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 73. ● If you have replaced the hard drive, you can ...if you did not manually create a restore point, you can use Windows File History to reinstall the individual application or driver. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you need to restore your information from the Windows Store, consider using...
... be available for using Windows Refresh. For more information, see Help and Support. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 73. ● If you have replaced the hard drive, you can ...if you did not manually create a restore point, you can use Windows File History to reinstall the individual application or driver. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you need to restore your information from the Windows Store, consider using...
User Guide - Windows 8
Page 83
...'s website or reinstall the software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state. Select Troubleshoot from the HP Recovery partition: 1. This type of recovery can only be used if the hard drive...
...'s website or reinstall the software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state. Select Troubleshoot from the HP Recovery partition: 1. This type of recovery can only be used if the hard drive...
Start Here
Page 2
... for a full refund subject to the refund policy of your sole remedy is to take full advantage of the HP End User License Agreement (EULA). HP shall not be liable for details. For any software product preinstalled on your seller. This computer may not be ...registered trademark of Windows 8. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to return the entire unused product (hardware and software) within 14 days for HP products and services are available in the express warranty statements accompanying such products and services...
... for a full refund subject to the refund policy of your sole remedy is to take full advantage of the HP End User License Agreement (EULA). HP shall not be liable for details. For any software product preinstalled on your seller. This computer may not be ...registered trademark of Windows 8. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to return the entire unused product (hardware and software) within 14 days for HP products and services are available in the express warranty statements accompanying such products and services...
Start Here
Page 10
... 3 Backup, restore, and recovery updates Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to access the HP Support Assistant has changed . Select HP Software Setup. 3. NOTE: The path to reinstall drivers or software that has been corrupted or deleted ...then select File Explorer. Type restore in the Search field. To access HP Software Setup: 1. From the Start screen, type HP Software Setup. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional...
... 3 Backup, restore, and recovery updates Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to access the HP Support Assistant has changed . Select HP Software Setup. 3. NOTE: The path to reinstall drivers or software that has been corrupted or deleted ...then select File Explorer. Type restore in the Search field. To access HP Software Setup: 1. From the Start screen, type HP Software Setup. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC
Page 2
... trademark owned by its proprietor. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. See http://www.microsoft.com for HP products and services are trademarks of Windows 8. Intel and Core are U.S. Microsoft and Windows...for details. First Edition: September 2013 Document Part Number: 733845-001 © Copyright 2013 Hewlett-Packard Development Company, L.P. HP shall not be liable for technical or editorial errors or omissions contained herein. registered trademarks of Intel Corporation in the express ...
... trademark owned by its proprietor. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. See http://www.microsoft.com for HP products and services are trademarks of Windows 8. Intel and Core are U.S. Microsoft and Windows...for details. First Edition: September 2013 Document Part Number: 733845-001 © Copyright 2013 Hewlett-Packard Development Company, L.P. HP shall not be liable for technical or editorial errors or omissions contained herein. registered trademarks of Intel Corporation in the express ...