ENVY Notebook PC Maintenance and Service Guide
Page 5
... Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement procedures for Customer Self-Repair parts 31 Component replacement procedures ...31 Optical drive ...32 v Table of contents 1 Product description ...1 2 External component identification ...5 Display ...5 Top ...7 TouchPad ...7 Lights ...8 Buttons, speakers, and fingerprint reader (select models only 9 Keys ...11 Left side ...12 Right side ...14 Bottom ...15 Service tag ...16 3 Illustrated parts catalog ...17 Computer major components ...17 Mass...
... Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement procedures for Customer Self-Repair parts 31 Component replacement procedures ...31 Optical drive ...32 v Table of contents 1 Product description ...1 2 External component identification ...5 Display ...5 Top ...7 TouchPad ...7 Lights ...8 Buttons, speakers, and fingerprint reader (select models only 9 Keys ...11 Left side ...12 Right side ...14 Bottom ...15 Service tag ...16 3 Illustrated parts catalog ...17 Computer major components ...17 Mass...
ENVY Notebook PC Maintenance and Service Guide
Page 7
... using HP Recovery Manager 95 What you need to know 95 Recovering using HP Recovery partition (select models only 96 Recovering using the recovery media 96 Changing the computer boot order 96 11 Backing up, restoring, and recovering in Windows 8.1 98 Creating recovery media and backups ...98 Creating HP Recovery media (select models only 98 Using Windows tools ...99 Restore and recovery ...99 Recovering using HP Recovery Manager 100 What you need to know before you get started 100 Using the HP Recovery partition (select models only 101 Using HP Recovery media to recover 101 Changing...
... using HP Recovery Manager 95 What you need to know 95 Recovering using HP Recovery partition (select models only 96 Recovering using the recovery media 96 Changing the computer boot order 96 11 Backing up, restoring, and recovering in Windows 8.1 98 Creating recovery media and backups ...98 Creating HP Recovery media (select models only 98 Using Windows tools ...99 Restore and recovery ...99 Recovering using HP Recovery Manager 100 What you need to know before you get started 100 Using the HP Recovery partition (select models only 101 Using HP Recovery media to recover 101 Changing...
ENVY Notebook PC Maintenance and Service Guide
Page 24
The part number helps a service technician to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. This number describes the duration of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for each product. Item (1) (2) (3) (4) Description Model description Part number/Product number (p/n) Serial number (s/n) Warranty period Function This is unique...
The part number helps a service technician to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. This number describes the duration of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for each product. Item (1) (2) (3) (4) Description Model description Part number/Product number (p/n) Serial number (s/n) Warranty period Function This is unique...
ENVY Notebook PC Maintenance and Service Guide
Page 42
... This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on supported parts for Authorized Service Provider only parts. There are as many as 75 screws that must be accessed by an authorized service provider. For complete and current information on -screen instructions. Accessing these parts can damage...
... This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on supported parts for Authorized Service Provider only parts. There are as many as 75 screws that must be accessed by an authorized service provider. For complete and current information on -screen instructions. Accessing these parts can damage...
ENVY Notebook PC Maintenance and Service Guide
Page 48
Turn off or in various system problems. To update BIOS: 1. Disconnect all external devices from the computer. 3. Click Support & Drivers > click Drivers & Software. 3. Memory module Description 8-GB (PC3L-1600) 4-GB (PC3L-1600) 2-GB (PC3L-1600) Spare part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure you are unsure whether the computer is off the computer. In the Enter a product name/number box, type the...
Turn off or in various system problems. To update BIOS: 1. Disconnect all external devices from the computer. 3. Click Support & Drivers > click Drivers & Software. 3. Memory module Description 8-GB (PC3L-1600) 4-GB (PC3L-1600) 2-GB (PC3L-1600) Spare part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure you are unsure whether the computer is off the computer. In the Enter a product name/number box, type the...
ENVY Notebook PC Maintenance and Service Guide
Page 64
... 6 Removal and replacement procedures for Authorized Service Provider parts The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 812686-001. Reverse this procedure to the hard drive. b. The hard drive connector cable is necessary to remove the hard drive assembly from the hard drive bay. 4. 3. If it is available using spare part number 812697-001. c. Remove the hard drive bracket (3) from the hard drive. Lift up on the hard drive tab (3) to disassemble the hard drive...
... 6 Removal and replacement procedures for Authorized Service Provider parts The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 812686-001. Reverse this procedure to the hard drive. b. The hard drive connector cable is necessary to remove the hard drive assembly from the hard drive bay. 4. 3. If it is available using spare part number 812697-001. c. Remove the hard drive bracket (3) from the hard drive. Lift up on the hard drive tab (3) to disassemble the hard drive...
ENVY Notebook PC Maintenance and Service Guide
Page 93
...the types of devices installed, the startup sequence of the computer, and the amount of damage to select Exit > Exit Discarding Changes, and then press enter. Do not download or install a BIOS update while the computer is connected to an optional power source. Starting Setup Utility (BIOS) ▲ To start Setup Utility (BIOS), turn on battery power, docked in an optional docking device, or connected to reliable external power using Setup Utility (BIOS). BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Start Setup Utility (BIOS). 2. Do...
...the types of devices installed, the startup sequence of the computer, and the amount of damage to select Exit > Exit Discarding Changes, and then press enter. Do not download or install a BIOS update while the computer is connected to an optional power source. Starting Setup Utility (BIOS) ▲ To start Setup Utility (BIOS), turn on battery power, docked in an optional docking device, or connected to reliable external power using Setup Utility (BIOS). BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Start Setup Utility (BIOS). 2. Do...
ENVY Notebook PC Maintenance and Service Guide
Page 94
.... 2. Using the hard drive path you are displayed, follow these steps: 1. NOTE: After a message on -screen instructions. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. You will need this path when you recorded earlier, open the folder that has an .exe extension (for example, filename.exe). Double-click your hard drive. 1. If the update is later than your hard drive. 86 Chapter 7 Using Setup Utility (BIOS) in Windows...
.... 2. Using the hard drive path you are displayed, follow these steps: 1. NOTE: After a message on -screen instructions. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. You will need this path when you recorded earlier, open the folder that has an .exe extension (for example, filename.exe). Double-click your hard drive. 1. If the update is later than your hard drive. 86 Chapter 7 Using Setup Utility (BIOS) in Windows...
ENVY Notebook PC Maintenance and Service Guide
Page 95
... the network administrator before installing any device, cable, or cord. Select Main, and then make note of your computer is connected to know the version of system and extended memory. During the download and installation, follow the on-screen instructions. Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS that is connected to an optional power source. 8 Using Setup Utility (BIOS) in Windows 8.1 Setup Utility...
... the network administrator before installing any device, cable, or cord. Select Main, and then make note of your computer is connected to know the version of system and extended memory. During the download and installation, follow the on-screen instructions. Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS that is connected to an optional power source. 8 Using Setup Utility (BIOS) in Windows 8.1 Setup Utility...
ENVY Notebook PC Maintenance and Service Guide
Page 96
... the downloaded file from your hard drive that has an .exe extension (for HP updates now. 3. Follow the on your hard drive. 88 Chapter 8 Using Setup Utility (BIOS) in the notification area, at the far right of the path to the location on the screen after it to the BIOS version currently installed on -screen instructions to the hard drive. If no instructions appear, follow these steps: 1. 1. From the Start screen, type file...
... the downloaded file from your hard drive that has an .exe extension (for HP updates now. 3. Follow the on your hard drive. 88 Chapter 8 Using Setup Utility (BIOS) in the notification area, at the far right of the path to the location on the screen after it to the BIOS version currently installed on -screen instructions to the hard drive. If no instructions appear, follow these steps: 1. 1. From the Start screen, type file...
ENVY Notebook PC Maintenance and Service Guide
Page 98
... hard drive designation is complete. or - ▲ Use Setup Utility (BIOS). Click Updates, and then click Check for later BIOS versions, see Starting Setup Utility (BIOS) on page 90. Follow the on your selection to your hard drive. Follow any device, cable, or cord. Type support in the taskbar. 2. BIOS installation procedures vary. If no instructions appear, follow these steps: 1. Start Setup Utility (BIOS) (see Downloading a BIOS update on page 89). 2. or - Select My PC, and then select Specifications...
... hard drive designation is complete. or - ▲ Use Setup Utility (BIOS). Click Updates, and then click Check for later BIOS versions, see Starting Setup Utility (BIOS) on page 90. Follow the on your selection to your hard drive. Follow any device, cable, or cord. Type support in the taskbar. 2. BIOS installation procedures vary. If no instructions appear, follow these steps: 1. Start Setup Utility (BIOS) (see Downloading a BIOS update on page 89). 2. or - Select My PC, and then select Specifications...
ENVY Notebook PC Maintenance and Service Guide
Page 102
... records. Select Start > Control Panel > System and Security > Backup and Restore. 2. NOTE: Windows includes the User Account Control feature to back up your permission or password for your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to save space. Display the screen you to improve the security of your preferences. See Help and Support for example, if you have to schedule and create a backup. To...
... records. Select Start > Control Panel > System and Security > Backup and Restore. 2. NOTE: Windows includes the User Account Control feature to back up your permission or password for your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to save space. Display the screen you to improve the security of your preferences. See Help and Support for example, if you have to schedule and create a backup. To...
ENVY Notebook PC Maintenance and Service Guide
Page 104
.... 2. Access HP Recovery Manager in either of recovery can obtain recovery discs for Startup Menu" message is displayed on -screen instructions. or - ● Turn on your system without the need for boot options. 3. or - Select the optical drive or the flash drive. 5. Changing the computer boot order To change the computer boot order. ● If the recovery media do not work, you to restore your computer, and then restart the computer. This type of the following ways: ● Select Start and type recovery...
.... 2. Access HP Recovery Manager in either of recovery can obtain recovery discs for Startup Menu" message is displayed on -screen instructions. or - ● Turn on your system without the need for boot options. 3. or - Select the optical drive or the flash drive. 5. Changing the computer boot order To change the computer boot order. ● If the recovery media do not work, you to restore your computer, and then restart the computer. This type of the following ways: ● Select Start and type recovery...
ENVY Notebook PC Maintenance and Service Guide
Page 108
... HP Recovery Manager. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - For more information, see Recovering using HP Recovery Manager on page 98. ● To use the Factory Reset option of HP Recovery media. For more information, see Creating HP Recovery media (select models only) on page 100. ● If you want to remove the recovery partition to know before you get started ● HP Recovery Manager recovers only software that you can choose the System Recovery option from support...
... HP Recovery Manager. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - For more information, see Recovering using HP Recovery Manager on page 98. ● To use the Factory Reset option of HP Recovery media. For more information, see Creating HP Recovery media (select models only) on page 100. ● If you want to remove the recovery partition to know before you get started ● HP Recovery Manager recovers only software that you can choose the System Recovery option from support...
ENVY Notebook PC Maintenance and Service Guide
Page 109
...that were installed at the factory. Using the HP Recovery partition (select models only) The HP Recovery partition allows you start HP Recovery Manager from one of devices listed in HP Recovery Manager, you press the power button. 2. Using HP Recovery media to perform a system recovery or minimized image recovery (select models only) without the need for an optical drive or a USB flash drive. Restore and recovery 101 To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for startup information. If...
...that were installed at the factory. Using the HP Recovery partition (select models only) The HP Recovery partition allows you start HP Recovery Manager from one of devices listed in HP Recovery Manager, you press the power button. 2. Using HP Recovery media to perform a system recovery or minimized image recovery (select models only) without the need for an optical drive or a USB flash drive. Restore and recovery 101 To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for startup information. If...
ENVY Notebook PC Maintenance and Service Guide
Page 113
... options for recovering your system from the HP Restore and recovery 105 You can obtain recovery media for your system. For more information see Creating HP Recovery media (select products only) on -screen instructions. ● If you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with the computer. Choose the method that you must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work...
... options for recovering your system from the HP Restore and recovery 105 You can obtain recovery media for your system. For more information see Creating HP Recovery media (select products only) on -screen instructions. ● If you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with the computer. Choose the method that you must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work...
ENVY Notebook PC Maintenance and Service Guide
Page 115
... support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Follow the on page 103. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. then select f9. - or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; NOTE: The Remove Recovery Partition option is the order...
... support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Follow the on page 103. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. then select f9. - or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; NOTE: The Remove Recovery Partition option is the order...
ENVY Notebook PC Maintenance and Service Guide
Page 120
Contact technical support for details. 112 Chapter 14 Specifications Hard drive specifications 1-TB* 750-GB* Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 107.0 g 115.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single...
Contact technical support for details. 112 Chapter 14 Specifications Hard drive specifications 1-TB* 750-GB* Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 107.0 g 115.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single...
ENVY Notebook PC Maintenance and Service Guide
Page 125
... hard drive light 14 HDMI port, identifying 12 HDMI-to-VGA adapter, spare part number 25 heat sink removal 52 spare part numbers 18, 52 hinges illustrated 22, 23 removing 74, 79, 81 HP PC Hardware Diagnostics (UEFI) using 108 HP Recovery Manager 95 correcting boot problems 101, 107 starting 101, 106 HP Recovery media creating 98, 103 recovery 101, 106 HP Recovery partition recovery 101, 106 removing 102, 107 I integrated numeric keypad, identifying 11 internal display switch, identifying 5 internal microphones, identifying 5 J jacks audio-out (headphone)/audio-in (microphone) 12 network 12...
... hard drive light 14 HDMI port, identifying 12 HDMI-to-VGA adapter, spare part number 25 heat sink removal 52 spare part numbers 18, 52 hinges illustrated 22, 23 removing 74, 79, 81 HP PC Hardware Diagnostics (UEFI) using 108 HP Recovery Manager 95 correcting boot problems 101, 107 starting 101, 106 HP Recovery media creating 98, 103 recovery 101, 106 HP Recovery partition recovery 101, 106 removing 102, 107 I integrated numeric keypad, identifying 11 internal display switch, identifying 5 internal microphones, identifying 5 J jacks audio-out (headphone)/audio-in (microphone) 12 network 12...
ENVY Notebook PC Maintenance and Service Guide
Page 126
... HP Recovery Manager 95, 100, 105 media 101, 106 starting 101, 106 supported discs 99, 104 system 100, 105 USB flash drive 101, 106 using HP Recovery media 99, 104 recovery discs 92 recovery media 92 creating 98, 103 creating using HP Recovery Manager 99, 104 recovery partition removing 102, 107 recovery, system 95 removal/replacement procedures 31, 34 restore points 93 restoring the original system creating recovery media 92 RJ-45 (network) jack, identifying 12 RJ-45 (network) status lights, identifying 12 RJ-45 door removal 44 spare part number RTC battery removal...
... HP Recovery Manager 95, 100, 105 media 101, 106 starting 101, 106 supported discs 99, 104 system 100, 105 USB flash drive 101, 106 using HP Recovery media 99, 104 recovery discs 92 recovery media 92 creating 98, 103 creating using HP Recovery Manager 99, 104 recovery partition removing 102, 107 recovery, system 95 removal/replacement procedures 31, 34 restore points 93 restoring the original system creating recovery media 92 RJ-45 (network) jack, identifying 12 RJ-45 (network) status lights, identifying 12 RJ-45 door removal 44 spare part number RTC battery removal...