Resolving Start Up and No Boot Problems Checklist
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... a disk drive and fan turning. Connect an external monitor to help with diagnostics testing Contact HP for the sound of blinking LEDs or beeping tones to check display Remove all USB devices and media cards. 2. Check AC adapter wiring and power connection to original condition. Symptom: LEDs blink or computer beeps but does not start normally, identify the specific problem symptom listed below and take the recommended actions. Perform a Hard Reset 1. HP Notebook PCs - Resolving Start Up and No Boot Problems Checklist Print and use recovery disk...
... a disk drive and fan turning. Connect an external monitor to help with diagnostics testing Contact HP for the sound of blinking LEDs or beeping tones to check display Remove all USB devices and media cards. 2. Check AC adapter wiring and power connection to original condition. Symptom: LEDs blink or computer beeps but does not start normally, identify the specific problem symptom listed below and take the recommended actions. Perform a Hard Reset 1. HP Notebook PCs - Resolving Start Up and No Boot Problems Checklist Print and use recovery disk...
Resolving Start Up and No Boot Problems Checklist
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... www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run in Safe mode to start -up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in BIOS mode and run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, but display is black."
... www.hp.com for terms in error message Boot to BIOS Diagnostics (f10) and run in Safe mode to start -up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in BIOS mode and run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, but display is black."
HP ENVY 14 Notebook PC - Maintenance and Service Guide
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... RTC battery ...45 Memory module ...46 Battery connector board ...48 Top cover ...50 Keyboard ...52 Audio/USB board ...55 Bluetooth module ...56 SIM/WWAN board ...57 Optical drive ...59 Power connector cable ...61 System board ...62 Fan/heat sink assembly ...65 Processor ...67 Speakers ...69 Display assembly ...70 5 Setup Utility (BIOS) ...72 Starting Setup Utility ...72 Using Setup Utility ...72 Changing the language of Setup Utility 72 Navigating and selecting in Setup Utility 72 Displaying system information 73 Restoring factory default settings in Setup Utility 73 Exiting Setup Utility...
... RTC battery ...45 Memory module ...46 Battery connector board ...48 Top cover ...50 Keyboard ...52 Audio/USB board ...55 Bluetooth module ...56 SIM/WWAN board ...57 Optical drive ...59 Power connector cable ...61 System board ...62 Fan/heat sink assembly ...65 Processor ...67 Speakers ...69 Display assembly ...70 5 Setup Utility (BIOS) ...72 Starting Setup Utility ...72 Using Setup Utility ...72 Changing the language of Setup Utility 72 Navigating and selecting in Setup Utility 72 Displaying system information 73 Restoring factory default settings in Setup Utility 73 Exiting Setup Utility...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
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... internal components and prevent overheating. Connects an optional video or audio device, such as a highperformance monitor or projector. Connects a network cable. NOTE: The computer fan starts up automatically to the HP Notebook Reference Guide. Connects an AC adapter. Connects an optional digital display device, such as a high-definition television, or any compatible digital or audio component. Connects a high-performance eSATA component, such as a deterrent, but it may not prevent the computer from being accessed...
... internal components and prevent overheating. Connects an optional video or audio device, such as a highperformance monitor or projector. Connects a network cable. NOTE: The computer fan starts up automatically to the HP Notebook Reference Guide. Connects an AC adapter. Connects an optional digital display device, such as a high-definition television, or any compatible digital or audio component. Connects a high-performance eSATA component, such as a deterrent, but it may not prevent the computer from being accessed...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
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... hard drive that is downloaded. NOTE: After a message on -screen instructions. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to an optional power source. Windows XP-Open Windows Explorer by selecting Start > Computer. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. Do not download or install a BIOS update...
... hard drive that is downloaded. NOTE: After a message on -screen instructions. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to an optional power source. Windows XP-Open Windows Explorer by selecting Start > Computer. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. Do not download or install a BIOS update...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
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... button 5 power connector 12 power connector cable removal 61 spare part number 17, 25, 61 power cord set requirements 86 spare part numbers 21, 22, 25 power light 7, 12 power requirements, product description 3 processor product description 1 removal 67 spare part numbers 17, 23, 25, 27, 67 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless...
... button 5 power connector 12 power connector cable removal 61 spare part number 17, 25, 61 power cord set requirements 86 spare part numbers 21, 22, 25 power light 7, 12 power requirements, product description 3 processor product description 1 removal 67 spare part numbers 17, 23, 25, 27, 67 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless...
HP ENVY 14 Notebook PC - Maintenance and Service Guide
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..., 36 speakers location 10 removal 69 spare part number 18, 25, 69 specifications computer 76 display 77 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 78 hard drive 77 optical drive 78 U Universal Serial Bus (USB) port connector pinout 85 location 11, 12 V vents 12, 13 video, product description 2 W warranty period 14, 33 webcam 9 webcam light 9 Windows applications key 6 Windows logo key 6 wireless antenna, locations 9 wireless light 7 wireless, product description 3 WLAN module removal 41 spare part numbers 19, 22...
..., 36 speakers location 10 removal 69 spare part number 18, 25, 69 specifications computer 76 display 77 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 78 hard drive 77 optical drive 78 U Universal Serial Bus (USB) port connector pinout 85 location 11, 12 V vents 12, 13 video, product description 2 W warranty period 14, 33 webcam 9 webcam light 9 Windows applications key 6 Windows logo key 6 wireless antenna, locations 9 wireless light 7 wireless, product description 3 WLAN module removal 41 spare part numbers 19, 22...
HP Notebook Reference Guide - Windows 7
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...Removing an eSATA device 38 Using optional external devices ...39 Using optional external drives 39 Using the expansion port (select models only 39 Using the docking connector (select models only 40 6 Drives ...41 Handling drives ...41 Using hard drives ...41 Improving hard drive performance 41 Using Disk Defragmenter 41 Using Disk Cleanup 42 Using HP ProtectSmart Hard Drive Protection in Windows 7 (select models only 42 Identifying HP ProtectSmart Hard Drive Protection status 43 Managing power with a parked hard drive 43 Using HP ProtectSmart Hard Drive Protection software 43 Using...
...Removing an eSATA device 38 Using optional external devices ...39 Using optional external drives 39 Using the expansion port (select models only 39 Using the docking connector (select models only 40 6 Drives ...41 Handling drives ...41 Using hard drives ...41 Improving hard drive performance 41 Using Disk Defragmenter 41 Using Disk Cleanup 42 Using HP ProtectSmart Hard Drive Protection in Windows 7 (select models only 42 Identifying HP ProtectSmart Hard Drive Protection status 43 Managing power with a parked hard drive 43 Using HP ProtectSmart Hard Drive Protection software 43 Using...
HP Notebook Reference Guide - Windows 7
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...-enabled WLAN, you are listed, you can choose to manually search for and connect to a network or to create a new network connection. Windows XP ▲ Select Start > Control Panel > Network and Internet Connections > Network Connections. If the network is displayed. Type the code, and then click OK to accept the warning and complete the connection. ● If the network is made, you are linked by a wireless router or a wireless access point. For more information, select Start > Help and Support...
...-enabled WLAN, you are listed, you can choose to manually search for and connect to a network or to create a new network connection. Windows XP ▲ Select Start > Control Panel > Network and Internet Connections > Network Connections. If the network is displayed. Type the code, and then click OK to accept the warning and complete the connection. ● If the network is made, you are linked by a wireless router or a wireless access point. For more information, select Start > Help and Support...
HP Notebook Reference Guide - Windows 7
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... the factory: Sleep and Hibernation. 20 Chapter 4 Power management NOTE: Windows 7 uses Sleep and Windows XP uses Standby. 4 Power management NOTE: A computer may have been registered to a USB port ● When the computer will be unused and disconnected from external power and remove the battery. NOTE: If you have a power button or a power switch. Shutting down . Setting power options Using power-saving states The computer has two power-saving states that are connecting an external hardware device that affect any of power controls.
... the factory: Sleep and Hibernation. 20 Chapter 4 Power management NOTE: Windows 7 uses Sleep and Windows XP uses Standby. 4 Power management NOTE: A computer may have been registered to a USB port ● When the computer will be unused and disconnected from external power and remove the battery. NOTE: If you have a power button or a power switch. Shutting down . Setting power options Using power-saving states The computer has two power-saving states that are connecting an external hardware device that affect any of power controls.
HP Notebook Reference Guide - Windows 7
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... factory to be changed in Hibernation. Windows XP-Select Start > Turn Off Computer > Stand By. When Hibernation is initiated, your work returns to a disc or an external media card. When the computer exits Sleep, the power lights turn on the hard drive and the computer turns off. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when running on battery power...
... factory to be changed in Hibernation. Windows XP-Select Start > Turn Off Computer > Stand By. When Hibernation is initiated, your work returns to a disc or an external media card. When the computer exits Sleep, the power lights turn on the hard drive and the computer turns off. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when running on battery power...
HP Notebook Reference Guide - Windows 7
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... brightness on the display. ● Remove the battery from the computer when it is plugged into AC power charges the battery and also protects your work in case of the examination. Keeping the battery in the computer whenever the computer is not being used or charged. ● Store the battery in a cool, dry location. ● Windows 7-Select the Power saver setting in Power Options. 24 Chapter 4 Power management WARNING! Finding battery...
... brightness on the display. ● Remove the battery from the computer when it is plugged into AC power charges the battery and also protects your work in case of the examination. Keeping the battery in the computer whenever the computer is not being used or charged. ● Store the battery in a cool, dry location. ● Windows 7-Select the Power saver setting in Power Options. 24 Chapter 4 Power management WARNING! Finding battery...
HP Notebook Reference Guide - Windows 7
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..., in slate mode, the screen orientation is reset when you are equipped with switchable graphics and have two modes for processing graphics. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Remove the battery from battery power to AC power, the computer can not use the powersaving mode, you are off , the AC adapter is not functioning and should...
..., in slate mode, the screen orientation is reset when you are equipped with switchable graphics and have two modes for processing graphics. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Remove the battery from battery power to AC power, the computer can not use the powersaving mode, you are off , the AC adapter is not functioning and should...
HP Notebook Reference Guide - Windows 7
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... of support for other PC Cards during configuration, install only the software required for your operating system. ● Do not install other software, such as card services, socket services, or enablers, supplied by the PC Card manufacturer to install device drivers: ● Install only the device drivers for the device. The PC Card slot supports the following types of the Personal Computer Memory Card International Association (PCMCIA). Using PC Cards (select models only) A PC Card is a credit card-sized accessory designed to conform to the computer and external media cards...
... of support for other PC Cards during configuration, install only the software required for your operating system. ● Do not install other software, such as card services, socket services, or enablers, supplied by the PC Card manufacturer to install device drivers: ● Install only the device drivers for the device. The PC Card slot supports the following types of the Personal Computer Memory Card International Association (PCMCIA). Using PC Cards (select models only) A PC Card is a credit card-sized accessory designed to conform to the computer and external media cards...
HP Notebook Reference Guide - Windows 7
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... software and drivers, or to learn which computer port to use, refer to the computer. 2. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. Using optional external devices 39 USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the computer. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. NOTE: HP external USB optical drives...
... software and drivers, or to learn which computer port to use, refer to the computer. 2. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. Using optional external devices 39 USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the computer. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. NOTE: HP external USB optical drives...
HP Notebook Reference Guide - Windows 7
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... hard drive, usually listed as installing software, running on -screen instructions. Under Volume, click the listing for tasks such as (C:), and then click Defragment. A short time after the end of one of your hard drive at least once a month. NOTE: Because solid-state drives (SSD) lack moving parts, HP ProtectSmart Hard Drive Protection is running utilities, or changing Windows settings. HP recommends defragmenting your computer. To run Disk Cleanup: 1. Refer to normal operation...
... hard drive, usually listed as installing software, running on -screen instructions. Under Volume, click the listing for tasks such as (C:), and then click Defragment. A short time after the end of one of your hard drive at least once a month. NOTE: Because solid-state drives (SSD) lack moving parts, HP ProtectSmart Hard Drive Protection is running utilities, or changing Windows settings. HP recommends defragmenting your computer. To run Disk Cleanup: 1. Refer to normal operation...
HP Notebook Reference Guide - Windows 7
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... security updates from a variety of the computer ● QuickLock (select models only) ● Power-on the computer. NOTE: To reduce the risk of passwords can be available on how you choose to act as screen-saver passwords, select Start > Help and Support. Several types of being mishandled or stolen. You can also use the same password for a Setup Utility feature and for a Windows security...
... security updates from a variety of the computer ● QuickLock (select models only) ● Power-on the computer. NOTE: To reduce the risk of passwords can be available on how you choose to act as screen-saver passwords, select Start > Help and Support. Several types of being mishandled or stolen. You can also use the same password for a Setup Utility feature and for a Windows security...
HP Notebook Reference Guide - Windows 7
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... BIOS update you want to the hard drive. NOTE: If you need to a network, consult the network administrator before installing any device, cable, or cord. 1. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. b. Follow the on your hard drive where the BIOS update is not displayed, use the arrow keys to reliable external power using Setup Utility. 1. You will need this path when you are ready to an optional power source. During the download and installation...
... BIOS update you want to the hard drive. NOTE: If you need to a network, consult the network administrator before installing any device, cable, or cord. 1. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. b. Follow the on your hard drive where the BIOS update is not displayed, use the arrow keys to reliable external power using Setup Utility. 1. You will need this path when you are ready to an optional power source. During the download and installation...
HP Notebook Reference Guide - Windows 7
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... 28 action keys media 14 volume 14 administrator password creating 51 entering 51 managing 51 airport security devices 41 antivirus software, using 52 audio functions, checking 15 B battery conserving power 26 discharging 24 displaying remaining charge 24 disposing 26 low battery levels 25 replacing 26 storing 26 Battery Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking...
... 28 action keys media 14 volume 14 administrator password creating 51 entering 51 managing 51 airport security devices 41 antivirus software, using 52 audio functions, checking 15 B battery conserving power 26 discharging 24 displaying remaining charge 24 disposing 26 low battery levels 25 replacing 26 storing 26 Battery Check 24 battery information, finding 24 battery power 23 battery temperature 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking...
HP Notebook Reference Guide - Windows 7
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... Module 7 HP ProtectSmart Hard Drive Protection 42 HP SkyRoom 16 HP USB Ethernet Adapter, connecting 12 HP Wireless Assistant 4 hubs 35 I icons network 2 wireless 2 installing critical security updates 52 optional security cable 53 Internet connection setup 6 J Java Card defined 34 inserting 35 removing 35 K keys media 14 volume 14 L lights, drive 43 local area network (LAN) cable required 12 connecting cable 12 low battery level 25 M maintenance Disk Cleanup 42 Disk Defragmenter 41 managing a power-on password 51 managing an administrator password 51 media action keys 14 media activity...
... Module 7 HP ProtectSmart Hard Drive Protection 42 HP SkyRoom 16 HP USB Ethernet Adapter, connecting 12 HP Wireless Assistant 4 hubs 35 I icons network 2 wireless 2 installing critical security updates 52 optional security cable 53 Internet connection setup 6 J Java Card defined 34 inserting 35 removing 35 K keys media 14 volume 14 L lights, drive 43 local area network (LAN) cable required 12 connecting cable 12 low battery level 25 M maintenance Disk Cleanup 42 Disk Defragmenter 41 managing a power-on password 51 managing an administrator password 51 media action keys 14 media activity...