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Deskpro Personal Computers Service Reference Guide


Page 11
... drive. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Read and follow the instructions that appear on the screen. These diskettes are required to deploy Windows NT over a network connection. To use a distribution share point to specify a storage device, press the Enter key. Restart the computer using the Microsoft Windows NT Boot Disk 1. 2. When asked if you want to the appropriate software drivers for the computer model...
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Deskpro Personal Computers Service Reference Guide


Page 15
... drive, CD-ROM drive, or DVD-ROM drive). Specifies prompting for more information. Lists information regarding IDE devices connected to system configuration and exits Computer Setup. Saves changes to the system. continued Deskpro Service Reference Guide 2-3 See Section 3.2, "Asset Tracking and Security" for Power-On Password. Allows you to specify boot order of installed peripheral devices (such as ATAPI devices. Removable Media IDE Devices IDE Drive Timing IDE Options Boot Order Enables/disables removable media booting and removable media writing. Enables power...
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Deskpro Personal Computers Service Reference Guide


Page 23
... of system software, configuration management and troubleshooting, and power management. Deskpro Service Reference Guide 3-1 Providing easy control and management of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when used for the following tasks: „Installing the optional Setup partition. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with a preinstalled set up your system using the software and configuration information located on specific features, refer to...
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Deskpro Personal Computers Service Reference Guide


Page 25
... Enter to Section 2.1, "Setup." Deskpro Service Reference Guide 3-3 add a cable lock to secure the computer to the internal components. In some cases switches may need the FailSafe Key in the lower-right corner of the Computer Setup utility) until the password is displayed, you are in the product-specific MSG. Turn on again, to the online Intelligent Manageability Guide. Select Security, then select Setup Password and follow the instructions on enabling Memory Change Alerts, refer to access...
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Deskpro Personal Computers Service Reference Guide


Page 35
... energy without any data loss. To access Display Properties, right-click on the screen. Follow the instructions on light will blink once every second while the computer is in a very low power state (suspend). Deskpro Service Reference Guide 3-13 Access the Computer Setup Utilities menu. 2. To completely turn off switch or as desired. Use Display Properties to establish, modify, or disable Power Management settings for four seconds. ✎ If you to Floppy...
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Deskpro Personal Computers Service Reference Guide


Page 52
... proper memory module type. 2. Try another memory socket. 3. Run Computer Setup (F10 Setup) or Windows utilities. 2. Replace the faulty memory module(s). 6. Reset system board jumpers to isolate faulty module. 5. Verify proper memory module type. Verify proper memory module type. 4. Replace DIMM with matched sets. 1. continued D-2 POST Error Messages Try another memory socket. 3. POST Error Messages Continued Screen Message 164-Memory Size Error Beeps* 2S Probable Cause Memory configuration is incompatible with the chipset. 2. RAM failure. 202-Memory Type Mismatch...
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Deskpro Personal Computers Service Reference Guide


Page 56
... System test available. 2. Back up contents and replace hard drive. 1771-Primary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is giving correct error message. Clear CMOS. 3. Check cables/jumper settings. 4. Remove any Comm port expansion cards. 2. Clear CMOS...
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Deskpro Personal Computers Service Reference Guide


Page 61
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
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Deskpro Personal Computers Service Reference Guide


Page 63
... a video board has been added, remove and reseat it. Reseat drive power, data, and power supply cables. Computer appears locked up and Num Lock LED is flashing; If the problem persists, the real-time clock (RTC) battery may not be functioning correctly or the air vents are blinking. Cannot remove computer cover or side panel. 1. Computer does not boot up and won't turn on . The Caps Lock LED is blinking; Clear configuration memory (CMOS). First, reset...
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Deskpro Personal Computers Service Reference Guide


Page 65
... energy saver features. Fluorescent lights or fans may be sure they are not interfering with one has been set . continued F-4 Troubleshooting Without Diagnostics Press any key or type password. System ROM is bad and system is securely connected to the graphics card and monitor. 3. Be sure the monitor cable is running in the upgrade kit. Ensure that the video cable is being used with energy saver features enabled. Check that the...
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Deskpro Personal Computers Service Reference Guide


Page 67
... the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. See reconfiguration directions in Computer Setup. When you can configure the test options to send the results to see if the device is a problem with the drive type. If it is not listed, the probable cause is a driver problem. The system may have automatically recognized a newly installed device. Specific details of bad sectors. Check cable connections. 2. Diskette boot has been disabled in the "Hardware Installation Problems...
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Deskpro Personal Computers Service Reference Guide


Page 71
... following table. System is not functioning. Diagnostics reports a failure. 1. Under the Computer Setup Advanced menu, change the resource settings for AUI connection; continued F-10 Troubleshooting Without Diagnostics Problem The Remote Wakeup feature is configured for the board. Network controller is defective. link LED does not apply to enable Remote Wakeup. Reinstall network drivers. 5. Ensure that the cable is securely attached to the correct device. 2. The network controller is disabled. Diagnostics passes, but the computer does not...
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Using Network Communications Compaq Deskpro Family of Personal Computers


Page 6
... a client computer from a remote location, through the use of supported PC LAN management tools. If this cable is disconnected, the system will not operate reliably.  Remote Wakeup support is powered off. The computer can send hardware and operating system failure alerts over the network. NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 8
... installed hard drive is tested using DPS and a permanent record of the hard drive; The speaker will sound two short beeps or will take approximately 2 minutes per gigabyte. The test resides in unwarranted hard drive replacement. If the CMOS memory parameters do not match the actual system configuration, a "162-System Options" error or a "System CMOS" error will not boot to determine if the interrupt controllers, DMA controllers, keyboard controller, video display controller, interval timers, diskette drive controller, serial and parallel port controller, and fixed disk controller...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 20
... Set. Error 30x. Do not type on system board is correct. Ensure keyboard connected to the unit, disconnect the power cord from Page 2-10, Error Messages, Part 2 Caution: Power is turned off . Error 6xx. Unplug, open computer and check CMOS jumper setting. See Appendix B for specific definitions. Fixed Disk Error. Thermal Alert. Error 162, 2S Beeps. If error occurs after reboot, unplug and open computer, check hard drive, and check and reseat power and data cables. Error 2xx. Unplug, open...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 53
... the drive failure are stored in the "Hardware Installation Problems" section. Second Ultra ATA hard drive does not perform optimally. System has misidentified the diskette drive type. In Windows 95, 98, or 2000, run the diagnostics, the test results are not included. See reconfiguration directions in a log. Hard disk has bad sectors or has failed. Hard Drive The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Disk transaction problem...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 63
.... Replace memory module if problem persists. Run computer Setup (F10 Setup) or Windows utilities. 2. Single Bit ECC error. Make sure memory module(s) (if any) are installed correctly. 3. Battery life is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. Replace memory modules with matched sets. 1. If third-party memory has been added, test using Compaq-only memory. Numbered Recommended Action Set the date and time under Control Panel. POST Error Messages Continued Screen Message 163-Time & Date Not Set Beeps...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 65
... monitor is attached and turned on. 4. Clear CMOS. 4. Replace the system board. 602-Diskette Boot Record Error None Diskette in drive type. 1. Remove expansion cards 3. Run Computer Setup (F10 Setup). 2. Check and/or replace cables. 3. Run Computer Setup (F10 Setup). 2. POST Error Messages Continued Screen Message Beeps* 410-Audio Interrupt Conflict 2S Probable Cause IRQ address conflicts with another device. Replace diskette drive. 5. Remove expansion cards. 3. B-4 POST Error Messages - Reset the IRQ. 501-Display Adapter Failure 601-Diskette Controller...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 67
... expansion cards. 2. Remove any Comm port expansion cards. 2. with another device. 1203-Game Port Address Conflict Detected Device IRQ address conflicts Reset the IRQ. Clear CMOS. 3. Numbered Apply firmware patch if applicable. 3. Back up contents and replace hard drive. 1721-SMART SCSI Hard Drive Detects Imminent Failure None Hard drive is giving correct error message. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict * L = Long, S = Short continued Internal and external hard drive controllers...
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Getting Started Evo Desktop Family Evo Workstation Family Deskpro Workstations


Page 19
... Windows NT installation. Cause SCSI drivers were not installed on your Compaq system, visit the Compaq Web site at http:\\www.compaq.com/support. For information on installing SCSI drivers, see the Troubleshooting Guide Appendix E, "Installing SCSI Drivers for your system first, then install WindowsNT. Getting Started 2-9 To download SCSI drivers for Windows NT Installation." Basic Troubleshooting Solving Minor Problems (Continued) Problem SCSI hard drives are not recognized after being installed when running under Windows...

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We have the following 4 documents available for the HP Deskpro /M Desktop PC 586/66M:
  • Deskpro Personal Computers Service Reference Guide
  • Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo
  • Getting Started Evo Desktop Family Evo Workstation Family Deskpro Workstations
  • Using Network Communications Compaq Deskpro Family of Personal Computers
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