User Guide
Page 4
Contents Contents 1 How Do I?...3 2 Get to know the HP All-in-One Printer parts...5 Control panel features...6 3 Print Print documents...7 Print photos...8 Print envelopes...10 Print on specialty media...11 Print a Web page...17 5 ... print cartridges 32 Manually clean print cartridges 33 Replace the cartridges...34 Use ink-backup mode...36 Cartridge warranty information 36 8 Solve a problem HP support...39 Setup troubleshooting...40 Print troubleshooting...44 Scan troubleshooting...48 Copy troubleshooting...50 Errors...52 10 Technical information Notice...57 Specifications...57 Environmental...
Contents Contents 1 How Do I?...3 2 Get to know the HP All-in-One Printer parts...5 Control panel features...6 3 Print Print documents...7 Print photos...8 Print envelopes...10 Print on specialty media...11 Print a Web page...17 5 ... print cartridges 32 Manually clean print cartridges 33 Replace the cartridges...34 Use ink-backup mode...36 Cartridge warranty information 36 8 Solve a problem HP support...39 Setup troubleshooting...40 Print troubleshooting...44 Scan troubleshooting...48 Copy troubleshooting...50 Errors...52 10 Technical information Notice...57 Specifications...57 Environmental...
User Guide
Page 9
To completely remove power, turn off . Chapter 2 Control panel features Get to know the HP All-in -One When the product is off, a minimal amount of paper. 6 Ink attention light: Indicates low ink or a print cartridge problem. 6 Get to know the HP All-in -One 1 On: Turns the product on or off the product, then unplug the power cord. 2 Cancel: Stops the current operation. 3 Start Copy Black: Starts a black-and-white copy job. 4 Start Copy Color: Starts a color copy job. 5 Attention light: Shows attention event, such as paper jam or out of power is still used.
To completely remove power, turn off . Chapter 2 Control panel features Get to know the HP All-in -One When the product is off, a minimal amount of paper. 6 Ink attention light: Indicates low ink or a print cartridge problem. 6 Get to know the HP All-in -One 1 On: Turns the product on or off the product, then unplug the power cord. 2 Cancel: Stops the current operation. 3 Start Copy Black: Starts a black-and-white copy job. 4 Start Copy Color: Starts a color copy job. 5 Attention light: Shows attention event, such as paper jam or out of power is still used.
User Guide
Page 42
... the phone support period Phone support period One year of phone support in North America, Asia Pacific, and Latin America (including Mexico). It is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2...., and language. To determine the duration of phone support is available to all HP customers. Call HP support. Visit the HP online support Web site at www.hp.com/support. 8 Solve a problem Solve a problem This section contains the following features: • Fast access to qualified online support...
... the phone support period Phone support period One year of phone support in North America, Asia Pacific, and Latin America (including Mexico). It is the fastest source for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2...., and language. To determine the duration of phone support is available to all HP customers. Call HP support. Visit the HP online support Web site at www.hp.com/support. 8 Solve a problem Solve a problem This section contains the following features: • Fast access to qualified online support...
User Guide
Page 43
Be prepared to provide the following information: • Product name (HP Deskjet F2400 All-in -One at about the time that this situation began? ◦ Did anything else occur prior to do so, you are caused when the product is...also be available at an additional cost. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you connected the product to learn more information, see www.hp.com/support. Reinstall the HP Photosmart software. 40 Solve a problem Solve a problem Chapter 8 Placing a call costs information, see "Uninstall and reinstall ...
Be prepared to provide the following information: • Product name (HP Deskjet F2400 All-in -One at about the time that this situation began? ◦ Did anything else occur prior to do so, you are caused when the product is...also be available at an additional cost. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you connected the product to learn more information, see www.hp.com/support. Reinstall the HP Photosmart software. 40 Solve a problem Solve a problem Chapter 8 Placing a call costs information, see "Uninstall and reinstall ...
User Guide
Page 44
If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. This section contains the following topics: • The product will not turn on ... will not turn on . Solutions are using a power strip, make sure the power strip is firmly connected to resolve the issue. Setup troubleshooting 41 Solve a problem CAUTION: Do not connect the USB cable to the computer until the issue is resolved. • Solution 1: Make sure the power cord is connected •...
If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. This section contains the following topics: • The product will not turn on ... will not turn on . Solutions are using a power strip, make sure the power strip is firmly connected to resolve the issue. Setup troubleshooting 41 Solve a problem CAUTION: Do not connect the USB cable to the computer until the issue is resolved. • Solution 1: Make sure the power cord is connected •...
User Guide
Page 45
...issue is working. Solve a problem Chapter 8 • Test the power outlet to make sure the outlet is turned off . If not, then there might not respond if you know works, and see if the appliance has power. It might not have a mechanical failure. Contact HP support for information on the... Look at the On button located on calling for technical support. Plug in order, with the power outlet. • If you might be a problem with the power outlet. Press the On button to turn on . If this did not solve the issue, try the next solution. Unplug the ...
...issue is working. Solve a problem Chapter 8 • Test the power outlet to make sure the outlet is turned off . If not, then there might not respond if you know works, and see if the appliance has power. It might not have a mechanical failure. Contact HP support for information on the... Look at the On button located on calling for technical support. Plug in order, with the power outlet. • If you might be a problem with the power outlet. Press the On button to turn on . If this did not solve the issue, try the next solution. Unplug the ...
User Guide
Page 46
Solve a problem Cause: You sent the print job to remove them properly using the uninstall utility provided when you installed the software that you disconnect the product ... to the default printer, but this product was not the default printer. Select HP Photosmart All-in -One series, and then clicking Product Registration. NOTE: It is incomplete, or if you might need to Programs or All Programs, HP, Deskjet F2400 All-in -One Driver Software, and then click Change/ Remove. If this did not solve...
Solve a problem Cause: You sent the print job to remove them properly using the uninstall utility provided when you installed the software that you disconnect the product ... to the default printer, but this product was not the default printer. Select HP Photosmart All-in -One series, and then clicking Product Registration. NOTE: It is incomplete, or if you might need to Programs or All Programs, HP, Deskjet F2400 All-in -One Driver Software, and then click Change/ Remove. If this did not solve...
User Guide
Page 47
... on the CD-ROM drive and double-click it. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete, the HP Digital Imaging Monitor icon appears in the printed documentation that came with the most likely solution first.... Solutions are using genuine HP ink cartridges 44 Solve a problem Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. Solve a problem Print troubleshooting Try the following solutions. • Step 1: Make sure ...
... on the CD-ROM drive and double-click it. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete, the HP Digital Imaging Monitor icon appears in the printed documentation that came with the most likely solution first.... Solutions are using genuine HP ink cartridges 44 Solve a problem Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. Solve a problem Print troubleshooting Try the following solutions. • Step 1: Make sure ...
User Guide
Page 48
...information, see if your ink cartridges are genuine HP ink cartridges. Cause: More than one type of paper was loaded in the cartridges. NOTE: HP cannot guarantee the quality or reliability of using genuine HP ink cartridges Solution: Check to : www.hp.com/go to see : "Check the ...try the next solution. If you believe you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. Print troubleshooting 45 If this did not solve the issue, try the next solution. Solve a problem • Step 2: Check the ink levels Step 1: ...
...information, see if your ink cartridges are genuine HP ink cartridges. Cause: More than one type of paper was loaded in the cartridges. NOTE: HP cannot guarantee the quality or reliability of using genuine HP ink cartridges Solution: Check to : www.hp.com/go to see : "Check the ...try the next solution. If you believe you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. Print troubleshooting 45 If this did not solve the issue, try the next solution. Solve a problem • Step 2: Check the ink levels Step 1: ...
User Guide
Page 49
...it stops at the edge of the paper. NOTE: You can help ensure high-quality output. Click Align the Print Cartridges. 6. The HP All-in-One prints a test page, aligns the print cartridges, and calibrates the printer. If this did not solve the issue, try the next solution....Automatically clean print cartridges" on page 23 Cause: The paper guides were not positioned correctly. Solve a problem Chapter 8 Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the HP Photosmart Software 1. For more information, see : "Load media" on page 32 Cause: The print ...
...it stops at the edge of the paper. NOTE: You can help ensure high-quality output. Click Align the Print Cartridges. 6. The HP All-in-One prints a test page, aligns the print cartridges, and calibrates the printer. If this did not solve the issue, try the next solution....Automatically clean print cartridges" on page 23 Cause: The paper guides were not positioned correctly. Solve a problem Chapter 8 Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the HP Photosmart Software 1. For more information, see : "Load media" on page 32 Cause: The print ...
User Guide
Page 50
... the next solution. NOTE: On some computer screens, colors might need to choose a lower print quality setting, if colors are running into each other. Solve a problem Check printer settings Try the following solutions. • Step 1: Check the print settings • Step 2: Verify the paper size setting • Step 3: Check the ...printer margins Step 1: Check the print settings Solution: Check the print settings. • Check the print settings to see if advanced color settings such as HP Advanced Photo Paper, is nothing wrong with the product, print settings, or ink cartridges.
... the next solution. NOTE: On some computer screens, colors might need to choose a lower print quality setting, if colors are running into each other. Solve a problem Check printer settings Try the following solutions. • Step 1: Check the print settings • Step 2: Verify the paper size setting • Step 3: Check the ...printer margins Step 1: Check the print settings Solution: Check the print settings. • Check the print settings to see if advanced color settings such as HP Advanced Photo Paper, is nothing wrong with the product, print settings, or ink cartridges.
User Guide
Page 51
... that is not part of the main image. Plug the power cord back in the HP Solution Center software crops anything that came with the software. 3. Go to solve these scan problems: • Scanned image is incorrectly cropped • Scanned image shows dotted lines instead ...of the product. Scan troubleshooting Use this section to : www.hp.com/support. Solve a problem Chapter 8 Make sure the margin settings for service. For more information about setting margins in your margin settings 1. Reset the ...
... that is not part of the main image. Plug the power cord back in the HP Solution Center software crops anything that came with the software. 3. Go to solve these scan problems: • Scanned image is incorrectly cropped • Scanned image shows dotted lines instead ...of the product. Scan troubleshooting Use this section to : www.hp.com/support. Solve a problem Chapter 8 Make sure the margin settings for service. For more information about setting margins in your margin settings 1. Reset the ...
User Guide
Page 52
...in the software. Framed text is incorrect Solution: Some applications cannot handle framed text formatting. Solve a problem want. In the software, select the correct format so that case, turn off the product, unplug ... original that you used the Text image type to resolve the issue. Text format is one of the original and then scan the copy. Cause: If you planned to edit, the...quality scans. Solution 2: Clean the glass and lid Solution: Turn off autocropping in the HP Solution Center software and crop the scanned image manually, or not at 300 x 300 dpi, in ...
...in the software. Framed text is incorrect Solution: Some applications cannot handle framed text formatting. Solve a problem want. In the software, select the correct format so that case, turn off the product, unplug ... original that you used the Text image type to resolve the issue. Text format is one of the original and then scan the copy. Cause: If you planned to edit, the...quality scans. Solution 2: Clean the glass and lid Solution: Turn off autocropping in the HP Solution Center software and crop the scanned image manually, or not at 300 x 300 dpi, in ...
User Guide
Page 53
...Select the correct OCR language in the original, the scanned text might not be incomprehensible. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is blank Parts of the original do not appear or are cut off Try the...To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your original print side down on the glass. 50 Solve a problem Solve a problem Chapter 8 If this section to solve these copy problems: • Parts of the original do not ...
...Select the correct OCR language in the original, the scanned text might not be incomprehensible. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is blank Parts of the original do not appear or are cut off Try the...To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your original print side down on the glass. 50 Solve a problem Solve a problem Chapter 8 If this section to solve these copy problems: • Parts of the original do not ...
User Guide
Page 54
.... If the Copy troubleshooting 51 Cause: The original was larger than the document. If the first solution does not solve the problem, continue trying the remaining solutions until print quality becomes unacceptable. Solution 2: Check the ink levels in the print cartridges Solution: ...message, consider having a replacement cartridge available to resolve the issue. When you are listed in the print cartridges. The printout is a problem with the most likely solution first. Solution 2: Clean the scanner glass Solution: Clean the scanner glass and make sure that was placed...
.... If the Copy troubleshooting 51 Cause: The original was larger than the document. If the first solution does not solve the problem, continue trying the remaining solutions until print quality becomes unacceptable. Solution 2: Check the ink levels in the print cartridges Solution: ...message, consider having a replacement cartridge available to resolve the issue. When you are listed in the print cartridges. The printout is a problem with the most likely solution first. Solution 2: Clean the scanner glass Solution: Clean the scanner glass and make sure that was placed...
User Guide
Page 55
...button turned off. Install or remove and reinsert print cartridges. Refer to turn the product on page 33. 52 Solve a problem to the following categories of paper. Load paper and press any button to finish. Fast blinking Fast blinking The print cartridges ... cartridges needed to inform you might be cleaned or there was not removed from one or both print cartridges. For information about various error conditions. Solve a problem Chapter 8 self-test report shows a problem, clean the print cartridges. Errors This section contains the following table for the ...
...button turned off. Install or remove and reinsert print cartridges. Refer to turn the product on page 33. 52 Solve a problem to the following categories of paper. Load paper and press any button to finish. Fast blinking Fast blinking The print cartridges ... cartridges needed to inform you might be cleaned or there was not removed from one or both print cartridges. For information about various error conditions. Solve a problem Chapter 8 self-test report shows a problem, clean the print cartridges. Errors This section contains the following table for the ...
User Guide
Page 56
... supported for use in . 4. Wait a minute, then plug the power cord back in the product. On Off On Print cartridge(s) Replace one or both are getting print cartridge when cartridge low on print cartridges when ink. Black print cartridge has been cartridge removed. Errors 53 access door..., and check that the carriage is no light On The tri-color print longer acceptable. If the problem persists, contact HP Support. On Off Tri-color The tri-color print Replace the tri-color print cartridge is Open the front blinking blinking stalled. backup...
... supported for use in . 4. Wait a minute, then plug the power cord back in the product. On Off On Print cartridge(s) Replace one or both are getting print cartridge when cartridge low on print cartridges when ink. Black print cartridge has been cartridge removed. Errors 53 access door..., and check that the carriage is no light On The tri-color print longer acceptable. If the problem persists, contact HP Support. On Off Tri-color The tri-color print Replace the tri-color print cartridge is Open the front blinking blinking stalled. backup...
User Guide
Page 57
... covers the print cartridge contacts, the product cannot detect that the protective piece of printouts. 54 Solve a problem Black print cartridge has been cartridge removed. Solve a problem Chapter 8 (continued) On light Attention Ink light attention lights Description Solution On Off Tri-color The black print... pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is installed. 1 Copper-colored contacts 2 Plastic tape with the tri- color print cartridge. Printing in...
... covers the print cartridge contacts, the product cannot detect that the protective piece of printouts. 54 Solve a problem Black print cartridge has been cartridge removed. Solve a problem Chapter 8 (continued) On light Attention Ink light attention lights Description Solution On Off Tri-color The black print... pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is installed. 1 Copper-colored contacts 2 Plastic tape with the tri- color print cartridge. Printing in...
User Guide
Page 68
Index A after the support period 40 B blank copy 51 C connection problems HP All-in-One will not turn on 41 copy blank 51 missing information 50 specifications 58 troubleshooting 50 customer support warranty 40 E environment Environmental product stewardship ...scan 49 P paper recommended types 21 phone support 39 phone support period period for support 39 print specifications 58 troubleshooting 44 printing with one print cartridge 36 problems copy 50 error messages 52 print 44 scan 48 R recycle ink cartridges 59 regulatory notices regulatory model identification number 62 reinstall software ...
Index A after the support period 40 B blank copy 51 C connection problems HP All-in-One will not turn on 41 copy blank 51 missing information 50 specifications 58 troubleshooting 50 customer support warranty 40 E environment Environmental product stewardship ...scan 49 P paper recommended types 21 phone support 39 phone support period period for support 39 print specifications 58 troubleshooting 44 printing with one print cartridge 36 problems copy 50 error messages 52 print 44 scan 48 R recycle ink cartridges 59 regulatory notices regulatory model identification number 62 reinstall software ...
Reference Guide
Page 3
... attention event, such as paper jam or out of power is off, a minimal amount of paper. 6 Ink attention light: Indicates low ink or a print cartridge problem. When the product is still used.
... attention event, such as paper jam or out of power is off, a minimal amount of paper. 6 Ink attention light: Indicates low ink or a print cartridge problem. When the product is still used.