(US)DeskJet 400 Series User's Guide - C2642-90043
Page 15
... office. (This service is available via the CompuServe and America Online user forums, you get your new printer up to your screen. HP First Fax Technical documentation and troubleshooting information is not operating properly and these suggestions do not solve your problem, try using one is available) on the "Go To" menu...
... office. (This service is available via the CompuServe and America Online user forums, you get your new printer up to your screen. HP First Fax Technical documentation and troubleshooting information is not operating properly and these suggestions do not solve your problem, try using one is available) on the "Go To" menu...
Solutions Guide
Page 10
...Avoiding Print Skew 5-16 Printer Skew Specification 5-16 Measuring Paper Squareness 5-16 Measuring Print Skew 5-17 Troubleshooting Communication Problems 5-18 Troubleshooting Print Cartridges 5-20 Short Print Cartridge Life 5-20 Identifying the Print Cartridge Expiration Date 5-22 Using the Print ... Crusted Ink from the Print Cartridge Nozzles 5-25 Cleaning the Electrical Contacts 5-26 Clearing Clogged Print Cartridge Nozzles 5-26 Troubleshooting Print Quality 5-27 Solving Black Print Quality Problems 5-27 Solving Color Print Quality Problems 5-28 Printouts Missing Rows of ...
...Avoiding Print Skew 5-16 Printer Skew Specification 5-16 Measuring Paper Squareness 5-16 Measuring Print Skew 5-17 Troubleshooting Communication Problems 5-18 Troubleshooting Print Cartridges 5-20 Short Print Cartridge Life 5-20 Identifying the Print Cartridge Expiration Date 5-22 Using the Print ... Crusted Ink from the Print Cartridge Nozzles 5-25 Cleaning the Electrical Contacts 5-26 Clearing Clogged Print Cartridge Nozzles 5-26 Troubleshooting Print Quality 5-27 Solving Black Print Quality Problems 5-27 Solving Color Print Quality Problems 5-28 Printouts Missing Rows of ...
Solutions Guide
Page 53
... the print cartridge. Printouts are missing, or print quality is waiting for the part numbers 3-8 Operation and Usage See "Troubleshooting Print Cartridges" and "Solving Print Quality Problems" in chapter 5. Change Cartridge light is blinking The printer is otherwise unsatisfactory ...; The printer may be faulty. • The print cartridge may be faulty. See "Troubleshooting Print Quality" and "Using the Print Cartridge Cleaning Routine" in chapter 5. See "Troubleshooting Print Cartridges" and "Solving Print Quality Problems" in chapter 5. See "Printout Missing Rows ...
... the print cartridge. Printouts are missing, or print quality is waiting for the part numbers 3-8 Operation and Usage See "Troubleshooting Print Cartridges" and "Solving Print Quality Problems" in chapter 5. Change Cartridge light is blinking The printer is otherwise unsatisfactory ...; The printer may be faulty. • The print cartridge may be faulty. See "Troubleshooting Print Quality" and "Using the Print Cartridge Cleaning Routine" in chapter 5. See "Troubleshooting Print Cartridges" and "Solving Print Quality Problems" in chapter 5. See "Printout Missing Rows ...
Solutions Guide
Page 54
... the Print Cartridge HP DeskJet 400 printer automatically carry out "spits and wipes" to customers. Material Safety Data Sheet A Material Safety Data Sheet (MSDS) is staffed 24 hours per day. Maintaining Print Cartridges In order to 5:00 PM Pacific Time). Note See "Troubleshooting Print Cartridges" and...MSDS includes product identification information, characteristics of "spitting", wiping, and capping the print cartridge nozzles. Maintenance The HP DeskJet 400 printer does not require any scheduled maintenance. To request an MSDS, write to optimum functioning.
... the Print Cartridge HP DeskJet 400 printer automatically carry out "spits and wipes" to customers. Material Safety Data Sheet A Material Safety Data Sheet (MSDS) is staffed 24 hours per day. Maintaining Print Cartridges In order to 5:00 PM Pacific Time). Note See "Troubleshooting Print Cartridges" and...MSDS includes product identification information, characteristics of "spitting", wiping, and capping the print cartridge nozzles. Maintenance The HP DeskJet 400 printer does not require any scheduled maintenance. To request an MSDS, write to optimum functioning.
Solutions Guide
Page 64
...Avoiding Print Skew 5-16 Printer Skew Specification 5-16 Measuring Paper Squareness 5-16 Measuring Print Skew 5-17 Troubleshooting Communication Problems 5-18 Troubleshooting Print Cartridges 5-20 Short Print Cartridge Life 5-20 Identifying the Print Cartridge Expiration Date 5-22 Using the Print ... Crusted Ink from the Print Cartridge Nozzles 5-25 Cleaning the Electrical Contacts 5-26 Clearing Clogged Print Cartridge Nozzles 5-26 Troubleshooting Print Quality 5-27 Solving Black Print Quality Problems 5-27 Solving Color Print Quality Problems 5-28 Printouts Missing Rows of ...
...Avoiding Print Skew 5-16 Printer Skew Specification 5-16 Measuring Paper Squareness 5-16 Measuring Print Skew 5-17 Troubleshooting Communication Problems 5-18 Troubleshooting Print Cartridges 5-20 Short Print Cartridge Life 5-20 Identifying the Print Cartridge Expiration Date 5-22 Using the Print ... Crusted Ink from the Print Cartridge Nozzles 5-25 Cleaning the Electrical Contacts 5-26 Clearing Clogged Print Cartridge Nozzles 5-26 Troubleshooting Print Quality 5-27 Solving Black Print Quality Problems 5-27 Solving Color Print Quality Problems 5-28 Printouts Missing Rows of ...
Solutions Guide
Page 65
Troubleshooting Tools The following tools are recommended for troubleshooting the HP DeskJet 400 printer: • Dial caliper or accurate linear scale • Tissue paper • Cotton swabs • Rigid card stock • Clean soft cloth • Voltmeter (used to check the voltage out of the power adapter) 5-2 Problem Resolution
Troubleshooting Tools The following tools are recommended for troubleshooting the HP DeskJet 400 printer: • Dial caliper or accurate linear scale • Tissue paper • Cotton swabs • Rigid card stock • Clean soft cloth • Voltmeter (used to check the voltage out of the power adapter) 5-2 Problem Resolution
Solutions Guide
Page 66
...problem with the host? No Print quality related problem? Overall Troubleshooting Problem Resolution 5-3 Overall Troubleshooting Start Printer fails to power up correctly (power light off)? No Read Yes "Troubleshooting Paper Feed Operations" in this chapter. No Other problem?... flashing or Light Indications" flashing in this chapter. Goto A. Read Yes "Troubleshooting Communication Problems" in unison? Read "Troubleshooting Yes Print Quality" and "Troubleshooting Print Cartridges" in Yes the table of contents for the most appropriate information ...
...problem with the host? No Print quality related problem? Overall Troubleshooting Problem Resolution 5-3 Overall Troubleshooting Start Printer fails to power up correctly (power light off)? No Read Yes "Troubleshooting Paper Feed Operations" in this chapter. No Other problem?... flashing or Light Indications" flashing in this chapter. Goto A. Read Yes "Troubleshooting Communication Problems" in unison? Read "Troubleshooting Yes Print Quality" and "Troubleshooting Print Cartridges" in Yes the table of contents for the most appropriate information ...
Solutions Guide
Page 67
..., the printer lights will not operate Table 5-1. Check the voltage out of the power adapter. The printer may not be faulty. Troubleshooting the Printer Self-Tests Power On Self-Test HP DeskJet 400 printer performs a power-on self-test when the printer is no printout associated with its current default settings and the Power...
..., the printer lights will not operate Table 5-1. Check the voltage out of the power adapter. The printer may not be faulty. Troubleshooting the Printer Self-Tests Power On Self-Test HP DeskJet 400 printer performs a power-on self-test when the printer is no printout associated with its current default settings and the Power...
Solutions Guide
Page 73
... the end of the mechanism). If the stall condition does not reappear, no further troubleshooting is necessary. Open the access door. 3. Turn the printer off . If a carriage or service station motor stall occurs again, continue on when an HP DeskJet 400 printer detects a service station motor stall. The mechanism locks the print cartridge cradle...
... the end of the mechanism). If the stall condition does not reappear, no further troubleshooting is necessary. Open the access door. 3. Turn the printer off . If a carriage or service station motor stall occurs again, continue on when an HP DeskJet 400 printer detects a service station motor stall. The mechanism locks the print cartridge cradle...
Solutions Guide
Page 75
... . 3. The page will then be ejected. Then insert the media in chapter 2. 4. Hold the sheet squarely in position until the printer pulls it on again. Troubleshooting Paper Feed Operations Table 5-5.
... . 3. The page will then be ejected. Then insert the media in chapter 2. 4. Hold the sheet squarely in position until the printer pulls it on again. Troubleshooting Paper Feed Operations Table 5-5.
Solutions Guide
Page 81
Remove the sharing device. The problem may be related to Yes some type of sharing device? The printer and host communicate. Troubleshooting Communication Problems Start Printer connected to the software printer driver or the software settings. Sharing device is probably not the cause, however, continue testing without ...
Remove the sharing device. The problem may be related to Yes some type of sharing device? The printer and host communicate. Troubleshooting Communication Problems Start Printer connected to the software printer driver or the software settings. Sharing device is probably not the cause, however, continue testing without ...
Solutions Guide
Page 83
... cartridges. The printer was refilled Hewlett-Packard does not recommend or guarantee the print quality or cartridge life of documents without the graphics. Troubleshooting Print Cartridges Short Print Cartridge Life There are based on printing Courier 10. Ink Used Print Cartridge Black Print Cartridge1 Color Print Cartridge2 Part Number...
... cartridges. The printer was refilled Hewlett-Packard does not recommend or guarantee the print quality or cartridge life of documents without the graphics. Troubleshooting Print Cartridges Short Print Cartridge Life There are based on printing Courier 10. Ink Used Print Cartridge Black Print Cartridge1 Color Print Cartridge2 Part Number...
Solutions Guide
Page 90
...or placing transparencies in the printer or was refilled, replace it is faint or fuzzy 1. Some kinds of paper. 6. Troubleshooting Print Quality Solving Black Print Quality Problems Table 5-11. Was the print cartridge new when installed in sleeves. Try a different brand...Print Quality Problems Black Print Quality Issue Possible Cause and Solution Print is recommended for an indication of the paper. 9. Check the packaging for HP DeskJet 400 printer. 8. Try a different brand of ink, replace the print cartridge. 5. In Windows, check that the media meets the specifi...
...or placing transparencies in the printer or was refilled, replace it is faint or fuzzy 1. Some kinds of paper. 6. Troubleshooting Print Quality Solving Black Print Quality Problems Table 5-11. Was the print cartridge new when installed in sleeves. Try a different brand...Print Quality Problems Black Print Quality Issue Possible Cause and Solution Print is recommended for an indication of the paper. 9. Check the packaging for HP DeskJet 400 printer. 8. Try a different brand of ink, replace the print cartridge. 5. In Windows, check that the media meets the specifi...
Solutions Guide
Page 94
... tempor incidunt ut labore et delore magna aliquam erat volupat. Problem Resolution 5-31 Use a Retest by printing the printer self-test. Do not wipe the - troubleshooting is known as an "interconnect problem." Make sure the 2. Duis autem vel eum 2121659 Figure 5-4. You may be able to the next step. Ut enim...
... tempor incidunt ut labore et delore magna aliquam erat volupat. Problem Resolution 5-31 Use a Retest by printing the printer self-test. Do not wipe the - troubleshooting is known as an "interconnect problem." Make sure the 2. Duis autem vel eum 2121659 Figure 5-4. You may be able to the next step. Ut enim...
Solutions Guide
Page 95
... steps of the raised end, points up. 3. Retest by printing the cartridge and retest by printing the printer self-test. troubleshooting is necessary. If rows of dots are printing, no further troubleshooting is necessary. - Hold the print cartridge so that the gold rectangle, in the self-test printout, the print cartridge nozzles...
... steps of the raised end, points up. 3. Retest by printing the cartridge and retest by printing the printer self-test. troubleshooting is necessary. If rows of dots are printing, no further troubleshooting is necessary. - Hold the print cartridge so that the gold rectangle, in the self-test printout, the print cartridge nozzles...
Solutions Guide
Page 101
... Sales authorized resellers should call the HP Resellers Response Line at HP's expense, using second day delivery. When either a customer or reseller calls HP to arrange for service: a. You can help assure effective servicing of the HP DeskJet 400 Printer Repair Sheet (located at (...printer for service, the HP Corvallis Service Center will be delivered to the HP Corvallis Repair Center. Customers can contact a service authorized reseller. In-transit damage is required, please provide the following these guidelines: 1. Follow the troubleshooting instructions in this purpose....
... Sales authorized resellers should call the HP Resellers Response Line at HP's expense, using second day delivery. When either a customer or reseller calls HP to arrange for service: a. You can help assure effective servicing of the HP DeskJet 400 Printer Repair Sheet (located at (...printer for service, the HP Corvallis Service Center will be delivered to the HP Corvallis Repair Center. Customers can contact a service authorized reseller. In-transit damage is required, please provide the following these guidelines: 1. Follow the troubleshooting instructions in this purpose....
Solutions Guide
Page 102
... printer for HP FIRST and the European Customer Support Center are given in a separate document shipped with the optional Color Kit, or in a sealed plastic bag. If additional information is still unable to be exchanged for service and repair. Follow the troubleshooting procedures in... should contact their local reseller or the European Customer Support Center. If a printer fails after the warranty period: 1. Follow the troubleshooting procedures in this only if the faulty printer does not exhibit a print cartridge-related problem. If the customer is needed, customers can...
... printer for HP FIRST and the European Customer Support Center are given in a separate document shipped with the optional Color Kit, or in a sealed plastic bag. If additional information is still unable to be exchanged for service and repair. Follow the troubleshooting procedures in... should contact their local reseller or the European Customer Support Center. If a printer fails after the warranty period: 1. Follow the troubleshooting procedures in this only if the faulty printer does not exhibit a print cartridge-related problem. If the customer is needed, customers can...
Solutions Guide
Page 105
...1. Friday 8:00 am - 4:00 pm Monday, Tuesday, Thursday, Friday 6:00 am - 5:00 pm Wednesday 6:00 am - 5:00 pm Monday - HP's computer bulletin-board system. 6-8 Service and Support Information and Canada) 1 (208) 344-4809 (other countries) (303) 339-7009 (U.S. HPNN (Hewlett-... or call your local number (800) 752-0900 (U.S. and Canada • Presales information • Printer drivers • Software notes • Troubleshooting hints • Printer drivers • Product and Support Information 1 (408) 553-7303 or call your communications software to both resellers and users....
...1. Friday 8:00 am - 4:00 pm Monday, Tuesday, Thursday, Friday 6:00 am - 5:00 pm Wednesday 6:00 am - 5:00 pm Monday - HP's computer bulletin-board system. 6-8 Service and Support Information and Canada) 1 (208) 344-4809 (other countries) (303) 339-7009 (U.S. HPNN (Hewlett-... or call your local number (800) 752-0900 (U.S. and Canada • Presales information • Printer drivers • Software notes • Troubleshooting hints • Printer drivers • Product and Support Information 1 (408) 553-7303 or call your communications software to both resellers and users....
Solutions Guide
Page 109
... Information HP DeskJet 400 Printer Repair Sheet Company Information Company Address Phone Your Name Printer Information Serial number Date of purchase Date that you are sending the printer Printer error code (see table 6-3 Failure is intermittent, occasional u intermittent, frequent u continuous u Brand and model of your computer Version of the following boxes for additional troubleshooting...
... Information HP DeskJet 400 Printer Repair Sheet Company Information Company Address Phone Your Name Printer Information Serial number Date of purchase Date that you are sending the printer Printer error code (see table 6-3 Failure is intermittent, occasional u intermittent, frequent u continuous u Brand and model of your computer Version of the following boxes for additional troubleshooting...
Solutions Guide
Page 116
... printable, 1-19 AUTOEXEC.BAT file, 2-6 Automatic button in printer driver, 5-30 avoiding print skew, 5-16 B BBS, HP, 6-8 benefits and features of DeskJet 400 printers, 1-3 Best Print Quality mode, 4-6 Best print quality setting in printer driver, 5-29 black composite ink, 4-5 black ...cartridge Black Text printer driver mode, 5-30 blinking light, 5-8 all blinking, 5-8 Change Cartridge, 5-8 Paper Feed, 5-8, 5-12 block diagram of overall troubleshooting, 5-3 bold internal fonts, 1-11 box specifications, 1-15 brush for cleaning, 1-2 buffer size, 1-13 bulletin-board, computer, 6-8 burst print speed,...
... printable, 1-19 AUTOEXEC.BAT file, 2-6 Automatic button in printer driver, 5-30 avoiding print skew, 5-16 B BBS, HP, 6-8 benefits and features of DeskJet 400 printers, 1-3 Best Print Quality mode, 4-6 Best print quality setting in printer driver, 5-29 black composite ink, 4-5 black ...cartridge Black Text printer driver mode, 5-30 blinking light, 5-8 all blinking, 5-8 Change Cartridge, 5-8 Paper Feed, 5-8, 5-12 block diagram of overall troubleshooting, 5-3 bold internal fonts, 1-11 box specifications, 1-15 brush for cleaning, 1-2 buffer size, 1-13 bulletin-board, computer, 6-8 burst print speed,...