Setup Guide
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.... The Apple logo is easy at 123.hp.com Enter 123.hp.com in a web browser or scan the QR code to: • Download and install the HP Smart app or printer software. • Connect the printer to your network. • Learn how to install ink and paper. Each mobile device or computer... should install the HP Smart app or software from 123.hp.com to print and scan. 123.hp.com EN Setup is a trademark ...
.... The Apple logo is easy at 123.hp.com Enter 123.hp.com in a web browser or scan the QR code to: • Download and install the HP Smart app or printer software. • Connect the printer to your network. • Learn how to install ink and paper. Each mobile device or computer... should install the HP Smart app or software from 123.hp.com to print and scan. 123.hp.com EN Setup is a trademark ...
User Guide
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...do I? ...1 2 Get started ...2 Accessibility ...2 HP EcoSolutions (HP and the Environment) ...2 Printer parts ...5 Control panel and status lights ...6 Paper basics ...8 Load media ...10 Load original ...14 Update the printer ...15 Open the HP printer software (Windows) ...15 Use the HP Smart app to print, scan, and troubleshoot from... an iOS, Android, or Windows 10 device 16 Turn the printer off ...16 3 Print ...18 Print using the HP Smart app ...18 Print documents using HP printer software ...19 Print photos using HP printer software ...20 Print on envelopes ...21 Print on both sides (...
...do I? ...1 2 Get started ...2 Accessibility ...2 HP EcoSolutions (HP and the Environment) ...2 Printer parts ...5 Control panel and status lights ...6 Paper basics ...8 Load media ...10 Load original ...14 Update the printer ...15 Open the HP printer software (Windows) ...15 Use the HP Smart app to print, scan, and troubleshoot from... an iOS, Android, or Windows 10 device 16 Turn the printer off ...16 3 Print ...18 Print using the HP Smart app ...18 Print documents using HP printer software ...19 Print photos using HP printer software ...20 Print on envelopes ...21 Print on both sides (...
User Guide
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...settings ...45 Use Wi-Fi Direct ...46 8 Printer management tools ...50 The HP Smart app ...50 Toolbox (Windows) ...50 HP Utility (OS X and macOS) ...50 Embedded web server ...51 9 Solve a problem ...54 Jams and paper-feed issues ...54 Ink cartridge issues ...59 Printing issues ...60 Copy issues... ...69 Scan issues ...69 Network and connection issues ...69 Printer hardware issues ...71 Get help from the printer control panel ...71 Get help from the HP Smart app ...71 Understand printer reports ...72 Solve problems...
...settings ...45 Use Wi-Fi Direct ...46 8 Printer management tools ...50 The HP Smart app ...50 Toolbox (Windows) ...50 HP Utility (OS X and macOS) ...50 Embedded web server ...51 9 Solve a problem ...54 Jams and paper-feed issues ...54 Ink cartridge issues ...59 Printing issues ...60 Copy issues... ...69 Scan issues ...69 Network and connection issues ...69 Printer hardware issues ...71 Get help from the printer control panel ...71 Get help from the HP Smart app ...71 Understand printer reports ...72 Solve problems...
User Guide
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...used in the office. 2 Chapter 2 Get started This section contains the following topics: ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● ...Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off Accessibility The printer provides a number of features that convey the...
...used in the office. 2 Chapter 2 Get started This section contains the following topics: ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● ...Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off Accessibility The printer provides a number of features that convey the...
User Guide
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...to turn on . It only works when printing on printer capabilities and connection options. Additionally, Quiet Mode is disabled if you must use . ENWW HP EcoSolutions (HP and the Environment) 3 If you can enable Auto-Off, even when the printer is connected or wireless is turned on Quiet Mode.... off This feature turns the printer off after five minutes of inactivity to help reduce ...
...to turn on . It only works when printing on printer capabilities and connection options. Additionally, Quiet Mode is disabled if you must use . ENWW HP EcoSolutions (HP and the Environment) 3 If you can enable Auto-Off, even when the printer is connected or wireless is turned on Quiet Mode.... off This feature turns the printer off after five minutes of inactivity to help reduce ...
User Guide
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... is only used original HP ink cartridges through HP Planet Partners. To turn on Quiet NOTE: Quiet Mode is turned on or off . Open HP Utility. Select the printer. 3. To turn on Quiet Mode while the printer is printing ▲ On the printer control panel display, from the printer software (Windows) 1. ..., see Open the embedded web server on page 50. 2. Open the HP printer software. Select On or Off . 5. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the paper. ● Change the print quality...
... is only used original HP ink cartridges through HP Planet Partners. To turn on Quiet NOTE: Quiet Mode is turned on or off . Open HP Utility. Select the printer. 3. To turn on Quiet Mode while the printer is printing ▲ On the printer control panel display, from the printer software (Windows) 1. ..., see Open the embedded web server on page 50. 2. Open the HP printer software. Select On or Off . 5. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the paper. ● Change the print quality...
User Guide
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Printer parts Front view Figure 2-1 Front and top views of HP DeskJet Ink Advantage 5000 All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 Description Lid Lid-backing Scanner glass Cartridge access door Paper path cover Ink cartridges On button (also referred to as the Power button) Front panel Printer display Output tray extender (also referred to as the tray extender) Paper-width guides Paper tray Paper tray door ENWW Printer parts 5
Printer parts Front view Figure 2-1 Front and top views of HP DeskJet Ink Advantage 5000 All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 Description Lid Lid-backing Scanner glass Cartridge access door Paper path cover Ink cartridges On button (also referred to as the Power button) Front panel Printer display Output tray extender (also referred to as the tray extender) Paper-width guides Paper tray Paper tray door ENWW Printer parts 5
User Guide
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...Chapter 2 Get started ENWW Control panel display: Touch the screen to a network. Back view Figure 2-2 Rear view of the printer wireless connection. ● Solid blue light indicates that wireless connection has been established and you first turn on the...reference to the previous screen. Back button: Returns to the printer control panel features. Make sure your printer is not connected to select menu options, or scroll through the menu items. Wireless light: Indicates the status of HP DeskJet Ink Advantage 5000 All-in-One series Feature 1 2 Description Power connection. Use...
...Chapter 2 Get started ENWW Control panel display: Touch the screen to a network. Back view Figure 2-2 Rear view of the printer wireless connection. ● Solid blue light indicates that wireless connection has been established and you first turn on the...reference to the previous screen. Back button: Returns to the printer control panel features. Make sure your printer is not connected to select menu options, or scroll through the menu items. Wireless light: Indicates the status of HP DeskJet Ink Advantage 5000 All-in-One series Feature 1 2 Description Power connection. Use...
User Guide
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... where you can check HP ePrint status details, change the printer function and settings, print reports, or get help for planning purposes only. Ink icon: Shows estimated ink levels by cartridge. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to replace ink cartridges until print quality becomes unacceptable. HP ePrint icon: Opens the...
... where you can check HP ePrint status details, change the printer function and settings, print reports, or get help for planning purposes only. Ink icon: Shows estimated ink levels by cartridge. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to replace ink cartridges until print quality becomes unacceptable. HP ePrint icon: Opens the...
User Guide
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... print reports, use the options available on the Home screen, swipe left to see the available options. 3. To change the printer settings To change the settings. Paper basics The printer is best to the Home screen. Depending on the Home screen, touch the icon of weights and sizes from major paper... change settings for. 2. From the control panel display, on your country/region, some of the control panel display shows the available functions for the printer. 1. Use HP paper for more information about HP paper. Visit the HP website at www.hp.com for optimum print quality.
... print reports, use the options available on the Home screen, swipe left to see the available options. 3. To change the printer settings To change the settings. Paper basics The printer is best to the Home screen. Depending on the Home screen, touch the icon of weights and sizes from major paper... change settings for. 2. From the control panel display, on your country/region, some of the control panel display shows the available functions for the printer. 1. Use HP paper for more information about HP paper. Visit the HP website at www.hp.com for optimum print quality.
User Guide
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...-quality photo paper for report covers, special presentations, brochures, mailers, and calendars. They are instant-dry so you can share them right off the printer. With HP Premium Plus Photo Paper, you can print beautiful photos that look and feel more substantial than documents printed on both sides for longer lasting documents...
...-quality photo paper for report covers, special presentations, brochures, mailers, and calendars. They are instant-dry so you can share them right off the printer. With HP Premium Plus Photo Paper, you can print beautiful photos that look and feel more substantial than documents printed on both sides for longer lasting documents...
User Guide
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...is acid-free for longer lasting documents. At this time, some portions of the HP website are independently tested to continue. To order HP papers and other everyday documents. Order HP paper supplies The printer is designed to work well with cutouts or perforations ● Media that is ...heavily textured, embossed, or does not accept ink well ● Media that is too lightweight or ...
...is acid-free for longer lasting documents. At this time, some portions of the HP website are independently tested to continue. To order HP papers and other everyday documents. Order HP paper supplies The printer is designed to work well with cutouts or perforations ● Media that is ...heavily textured, embossed, or does not accept ink well ● Media that is too lightweight or ...
User Guide
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To load full-size paper 1. ENWW Load media 11 Pull out the tray extender manually. 6. Load paper. ● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up. ● Slide the photo paper forward until it stops. ● Slide the paper-width guides firmly against the edge of the photo paper. 4. Pull the paper tray out. 3. 2. Open the paper tray door. Change or retain the paper settings on the printer display. Push the paper tray back into the printer and close the paper tray door. 5.
To load full-size paper 1. ENWW Load media 11 Pull out the tray extender manually. 6. Load paper. ● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up. ● Slide the photo paper forward until it stops. ● Slide the paper-width guides firmly against the edge of the photo paper. 4. Pull the paper tray out. 3. 2. Open the paper tray door. Change or retain the paper settings on the printer display. Push the paper tray back into the printer and close the paper tray door. 5.
User Guide
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The print side should face down. Change or retain the paper settings on the printer display. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 3. Load envelopes according to the graphic. ...
The print side should face down. Change or retain the paper settings on the printer display. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 3. Load envelopes according to the graphic. ...
User Guide
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Load original To load original on the right front corner of the glass. 3. Load the original print side down on the scanner glass 1. Close the scanner lid. 14 Chapter 2 Get started ENWW Lift the scanner lid. 2. 5. Pull out the tray extender manually. 6. Select the loaded envelope type in the Paper Size menu on the printer display.
Load original To load original on the right front corner of the glass. 3. Load the original print side down on the scanner glass 1. Close the scanner lid. 14 Chapter 2 Get started ENWW Lift the scanner lid. 2. 5. Pull out the tray extender manually. 6. Select the loaded envelope type in the Paper Size menu on the printer display.
User Guide
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...ENWW Update the printer 15 Touch Update the Printer. 4. Touch Check Now. Touch Update the Printer. 4. Touch Install Automatically (recommended) or Alert When Available. To enable the printer to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing ...one of the following: NOTE: If you are using the HP Smart app instead of the printer software, see ( Setup ). ( Setup ) and touch 2. Open the HP printer software (Windows) You can use the HP printer software to automatically check for updates. More information about the ...
...ENWW Update the printer 15 Touch Update the Printer. 4. Touch Check Now. Touch Update the Printer. 4. Touch Install Automatically (recommended) or Alert When Available. To enable the printer to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing ...one of the following: NOTE: If you are using the HP Smart app instead of the printer software, see ( Setup ). ( Setup ) and touch 2. Open the HP printer software (Windows) You can use the HP printer software to automatically check for updates. More information about the ...
User Guide
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...iOS, Android, and Windows 10 devices. Get more information about the HP Smart app For basic instructions on how to turn off the printer. Then HP Smart will automatically detect the printer. To install the HP Smart app ▲ The HP Smart app is connected to set up , scan, print, share..., and manage your HP printer. Connect to your printer ▲ Make sure that the printer is turned on and is ...
...iOS, Android, and Windows 10 devices. Get more information about the HP Smart app For basic instructions on how to turn off the printer. Then HP Smart will automatically detect the printer. To install the HP Smart app ▲ The HP Smart app is connected to set up , scan, print, share..., and manage your HP printer. Connect to your printer ▲ Make sure that the printer is turned on and is ...
User Guide
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CAUTION: If you incorrectly turn the printer off 17 ENWW Turn the printer off , the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
CAUTION: If you incorrectly turn the printer off 17 ENWW Turn the printer off , the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
User Guide
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... Android, or Windows 10 device on page 10. 2. For more information about using the HP Smart app to select a different printer, click or tap the Printer icon on page 24. 7. On the HP Smart Home screen, make sure your Android, iOS, or Windows 10 device. This section ...contains the following topics: ● Print using the HP Smart app ● Print documents using HP printer software ● Print photos using HP printer software ● Print on envelopes ● Print on both sides (duplexing) ● Print from apps on ...
... Android, or Windows 10 device on page 10. 2. For more information about using the HP Smart app to select a different printer, click or tap the Printer icon on page 24. 7. On the HP Smart Home screen, make sure your Android, iOS, or Windows 10 device. This section ...contains the following topics: ● Print using the HP Smart app ● Print documents using HP printer software ● Print photos using HP printer software ● Print on envelopes ● Print on both sides (duplexing) ● Print from apps on ...
User Guide
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... input tray. Make sure your software, choose Print. 2. Open the HP Smart app. 2. Make sure your software application, this button might be sure to a different printer, or add a new printer. 3. For more information, see Printer management tools on page 10. 2. Tap Print. NOTE: To set...the Print dialog, click Show Details. ● Choose the appropriate paper size in your printer is selected. 4. Load paper in the HP software provided with the printer. ENWW Print documents using HP printer software To print documents (Windows) 1. Tap the Plus icon if you need to change...
... input tray. Make sure your software, choose Print. 2. Open the HP Smart app. 2. Make sure your software application, this button might be sure to a different printer, or add a new printer. 3. For more information, see Printer management tools on page 10. 2. Tap Print. NOTE: To set...the Print dialog, click Show Details. ● Choose the appropriate paper size in your printer is selected. 4. Load paper in the HP software provided with the printer. ENWW Print documents using HP printer software To print documents (Windows) 1. Tap the Plus icon if you need to change...