Security Features
Page 3
... 2.4 Protected data in storage...23 Self-encrypted hard disk ...23 Secure File Erase (SFE) ...23 Secure Disk Erase (SDE)...24 Scan to network (HP DesignJet T2500, T2530, T3500 eMFP Series 26 Scan to use FTP in HP printers...53 Appendix 1 - Security concepts explanation...5 2.1 Device security...5 UEFI secure boot...5 Firmware protection ...5 2.2 Device configuration protection ...6 Disable protocols...6 SNMP compatibility ...7 Disable connectivity interfaces...8 Control Panel Access ...10 SCL certificates ...15 Embedded Web Server (EWS) access control...16 USB drive control ...20...
... 2.4 Protected data in storage...23 Self-encrypted hard disk ...23 Secure File Erase (SFE) ...23 Secure Disk Erase (SDE)...24 Scan to network (HP DesignJet T2500, T2530, T3500 eMFP Series 26 Scan to use FTP in HP printers...53 Appendix 1 - Security concepts explanation...5 2.1 Device security...5 UEFI secure boot...5 Firmware protection ...5 2.2 Device configuration protection ...6 Disable protocols...6 SNMP compatibility ...7 Disable connectivity interfaces...8 Control Panel Access ...10 SCL certificates ...15 Embedded Web Server (EWS) access control...16 USB drive control ...20...
Security Features
Page 5
... configured using the control panel, Embedded Web Server and/or HP Web Jetadmin (WJA). Note: If your printer has the latest firmware version to check the authenticity of the security and connectivity features supported by the HP Code Signing group. Introduction & Overview This document provides an overview of any other job. • Activating the Automatic Firmware Upgrade (AFU): This function connects the printer with the HP server, checks if there is compliant with the HP DesignJet...
... configured using the control panel, Embedded Web Server and/or HP Web Jetadmin (WJA). Note: If your printer has the latest firmware version to check the authenticity of the security and connectivity features supported by the HP Code Signing group. Introduction & Overview This document provides an overview of any other job. • Activating the Automatic Firmware Upgrade (AFU): This function connects the printer with the HP server, checks if there is compliant with the HP DesignJet...
Security Features
Page 23
... the drive. Temporary data remains on the print server model and firmware version. 2.4 Protected data in the list, or access through HTTP is written to communicate with a fixed character pattern. HP DesignJet Printers Security Settings regardless of disk media. CAUTION! To configure initial 802.1X settings before connecting to your 802.1X parameters prior to be changed via Web Jetadmin, EWS and control panel (via a cross-over cable. Secure File Erase (SFE) Secure File Erase...
... the drive. Temporary data remains on the print server model and firmware version. 2.4 Protected data in the list, or access through HTTP is written to communicate with a fixed character pattern. HP DesignJet Printers Security Settings regardless of disk media. CAUTION! To configure initial 802.1X settings before connecting to your 802.1X parameters prior to be changed via Web Jetadmin, EWS and control panel (via a cross-over cable. Secure File Erase (SFE) Secure File Erase...
Security Features
Page 55
.../IP Menu > Other Settings > EWS Config [Control Panel] > Settings > Security > Embedded Web Server [Control Panel] > Settings > Security > Web Services Printing & Management [EWS] > Network > TCP/IP Settings > Advanced [EWS] > Network > Other Settings > LPD [EWS] > Network > Other Settings > LPD Queues In/Out DHCPv6 In IPP Printing Protocol. HP DesignJet Printer Series Protocol/Function Port LDAP TCP 389 SLP (Service Location Protocol) UDP 427 EWS, Web Services (Fibonacci, RIO, ePrint) TCP 443 Syslog LPD (Line Printer Daemon protocol/Line Printer Remote protocol) printing DHCPv6 IPP...
.../IP Menu > Other Settings > EWS Config [Control Panel] > Settings > Security > Embedded Web Server [Control Panel] > Settings > Security > Web Services Printing & Management [EWS] > Network > TCP/IP Settings > Advanced [EWS] > Network > Other Settings > LPD [EWS] > Network > Other Settings > LPD Queues In/Out DHCPv6 In IPP Printing Protocol. HP DesignJet Printer Series Protocol/Function Port LDAP TCP 389 SLP (Service Location Protocol) UDP 427 EWS, Web Services (Fibonacci, RIO, ePrint) TCP 443 Syslog LPD (Line Printer Daemon protocol/Line Printer Remote protocol) printing DHCPv6 IPP...
Security Features
Page 56
.... If disabled, software applications getting data using the scanner SDK will not work . [EWS] > Security > Access Control > LDAP Sign in server [EWS] > Setup > Address Book [EWS] > Networking > Security > Mgmt. Sending scanned data out of the MFP. Allows Large Format devices to HP cloud services (email printing). HP Web Jetadmin software may perform web service requests to this port to retrieve device status information and manage the device. Used for Windows hosts. [EWS] > Network > Other Settings > WS-Discovery [EWS] > Network > Other Settings > WS-Print Used by...
.... If disabled, software applications getting data using the scanner SDK will not work . [EWS] > Security > Access Control > LDAP Sign in server [EWS] > Setup > Address Book [EWS] > Networking > Security > Mgmt. Sending scanned data out of the MFP. Allows Large Format devices to HP cloud services (email printing). HP Web Jetadmin software may perform web service requests to this port to retrieve device status information and manage the device. Used for Windows hosts. [EWS] > Network > Other Settings > WS-Discovery [EWS] > Network > Other Settings > WS-Print Used by...
Security Features
Page 74
... using this group to verify the signature before installing the new firmware, thus ensuring that are digitally signed by the HP Code Signing group. Based on configuring the filesystem where the printer firmware is located as they are connected to only those that only legitimate firmware from reset without any intervention. If a compromised version is the encrypted version. Restricting the enabled protocols to the network...
... using this group to verify the signature before installing the new firmware, thus ensuring that are digitally signed by the HP Code Signing group. Based on configuring the filesystem where the printer firmware is located as they are connected to only those that only legitimate firmware from reset without any intervention. If a compromised version is the encrypted version. Restricting the enabled protocols to the network...
Security Features
Page 75
... firmware and memory operations. For the administration of large networks with the printer must have a different password. It requires that no malicious code can be installed. It also requires a tool to generate reports using the HP Web Jetadmin software to upgrade the printer or multi-function printer firmware. Hide IP address from unauthorized access. With the File system password configured, the printer requires the password before it will know the correct address to submit jobs to the printer...
... firmware and memory operations. For the administration of large networks with the printer must have a different password. It requires that no malicious code can be installed. It also requires a tool to generate reports using the HP Web Jetadmin software to upgrade the printer or multi-function printer firmware. Hide IP address from unauthorized access. With the File system password configured, the printer requires the password before it will know the correct address to submit jobs to the printer...
Security Features
Page 79
... access a certain function. 79 Job retention This feature provides job retention options such as private job and hold job. You will be able to make sure that they are present during printing to provide privacy for other HP multi-function printers in the printer output bins. The user provides a simple PIN code, or uses an authentication method supported for documents in walk-up operations, to print them. HP DesignJet Printer Series Security Settings Document...
... access a certain function. 79 Job retention This feature provides job retention options such as private job and hold job. You will be able to make sure that they are present during printing to provide privacy for other HP multi-function printers in the printer output bins. The user provides a simple PIN code, or uses an authentication method supported for documents in walk-up operations, to print them. HP DesignJet Printer Series Security Settings Document...
Self-serve Mode User Guide
Page 5
...; Paper mismatch policy is set to Hold job and continue with next • Automatic firmware download and upgrade is set to OFF • Power auto-off due to inactivity is set to OFF • Printer sleep time is set to 2h • Administrator user is set (with the password chosen during enabling) • Access control is set for firmware JGR_04_18_45 or higher. To activate Self-serve mode, call your service representative. 1 Managing Self-serve mode Enabling and disabling...
...; Paper mismatch policy is set to Hold job and continue with next • Automatic firmware download and upgrade is set to OFF • Power auto-off due to inactivity is set to OFF • Printer sleep time is set to 2h • Administrator user is set (with the password chosen during enabling) • Access control is set for firmware JGR_04_18_45 or higher. To activate Self-serve mode, call your service representative. 1 Managing Self-serve mode Enabling and disabling...
Limited Warranty
Page 4
... under normal usage during the Limited Warranty Period specified above , due to specifications. b. Accessories, software, interfacing, paper, parts, ink, or supplies not provided or supported by HP. A. HP Limited Warranty statement HP product Printer Software Printhead Print or Ink cartridge Limited Warranty Period 1 year 90 days from HP. 2. Improper site preparation or maintenance as a result of normal use of HP ink have been refilled, remanufactured, refurbished, misused, or tampered with.
... under normal usage during the Limited Warranty Period specified above , due to specifications. b. Accessories, software, interfacing, paper, parts, ink, or supplies not provided or supported by HP. A. HP Limited Warranty statement HP product Printer Software Printhead Print or Ink cartridge Limited Warranty Period 1 year 90 days from HP. 2. Improper site preparation or maintenance as a result of normal use of HP ink have been refilled, remanufactured, refurbished, misused, or tampered with.
User Guide
Page 7
... cartridge (Z9+ only 179 Cannot insert a printhead ...179 Front panel recommends reseating or replacing a printhead 179 Clean the printheads ...180 Clean the printhead drop detector ...181 Align the printheads ...183 Printhead status messages ...185 17 Troubleshooting general printer issues ...186 Printer does not print ...187 Front panel fails to initialize ...187 Printer seems slow ...187 Communication failures between computer and printer 188 Cannot access the Embedded Web Server ...188 Cannot connect to the Internet ...188 Web Services issues ...189 Automatic file...
... cartridge (Z9+ only 179 Cannot insert a printhead ...179 Front panel recommends reseating or replacing a printhead 179 Clean the printheads ...180 Clean the printhead drop detector ...181 Align the printheads ...183 Printhead status messages ...185 17 Troubleshooting general printer issues ...186 Printer does not print ...187 Front panel fails to initialize ...187 Printer seems slow ...187 Communication failures between computer and printer 188 Cannot access the Embedded Web Server ...188 Cannot connect to the Internet ...188 Web Services issues ...189 Automatic file...
User Guide
Page 10
...-ink system (Z9+) ● Accurate and consistent color reproduction with an intuitive graphical user interface ● Job previews in the front panel ● Job previews on the 44-inch models. ● High productivity features such as automatic firmware updates, HP ePrint, and Mobile Printing ● Driverless printing: Files in HP documentation to minimize safety risks and to be printed directly without needing a printer driver. quality option, the Maximum Detail option and photo paper...
...-ink system (Z9+) ● Accurate and consistent color reproduction with an intuitive graphical user interface ● Job previews in the front panel ● Job previews on the 44-inch models. ● High productivity features such as automatic firmware updates, HP ePrint, and Mobile Printing ● Driverless printing: Files in HP documentation to minimize safety risks and to be printed directly without needing a printer driver. quality option, the Maximum Detail option and photo paper...
User Guide
Page 26
... set up a connection to connect with the other software. 4. Click the name of the table. Set up printer services You can download HP Click with Bonjour, click the network card and note the Bonjour name. 2. Then highlight that it ). To delete the print queue only, select the Printers & Scanners dialog from http://www.hp.com/go/Z6/drivers (if you have a Z9+). 3. Double-click the HP DesignJet Installer icon. You will test...
... set up a connection to connect with the other software. 4. Click the name of the table. Set up printer services You can download HP Click with Bonjour, click the network card and note the Bonjour name. 2. Then highlight that it ). To delete the print queue only, select the Printers & Scanners dialog from http://www.hp.com/go/Z6/drivers (if you have a Z9+). 3. Double-click the HP DesignJet Installer icon. You will test...
User Guide
Page 64
...the network configuration and status. If a message other messages. Turn the printer off . ● The alert No network cable connected will be saved. Link troubleshooting The printer has status lights (LEDs) beside the network connector that has been installed by tapping , then , then Network > Restore connectivity factory settings. b. CAUTION: A factory-installed HP Jetdirect X.509 certificate will appear on , the printer has successfully linked to factory default values. For detailed connectivity information, go to the Connectivity menu and click Network card or Services card...
...the network configuration and status. If a message other messages. Turn the printer off . ● The alert No network cable connected will be saved. Link troubleshooting The printer has status lights (LEDs) beside the network connector that has been installed by tapping , then , then Network > Restore connectivity factory settings. b. CAUTION: A factory-installed HP Jetdirect X.509 certificate will appear on , the printer has successfully linked to factory default values. For detailed connectivity information, go to the Connectivity menu and click Network card or Services card...
User Guide
Page 66
.... ● Try resetting the network configuration to its factory settings in Windows. 4. If you could check: ● Make sure the network cable connected to the printer. ● Make sure that the printer works correctly when printing or accessed from the HP Utility 1. Cannot access the Embedded Web Server 1. Ensure that there are various things you have not done so already, read HP Utility on the front panel. If the printer displays warning or error messages that it...
.... ● Try resetting the network configuration to its factory settings in Windows. 4. If you could check: ● Make sure the network cable connected to the printer. ● Make sure that the printer works correctly when printing or accessed from the HP Utility 1. Cannot access the Embedded Web Server 1. Ensure that there are various things you have not done so already, read HP Utility on the front panel. If the printer displays warning or error messages that it...
User Guide
Page 178
... installed the HP Gloss Enhancer Upgrade Kit. 4. If a grayscale image shows a color cast in some of the paper. 6. If the problem persists despite all the data were received by the printer? If so, you may be too short. From the front panel, increase the I /O timeout setting may wish to reprint your USB or network cable. 170 Chapter 15 Troubleshooting print-quality issues ENWW In particular, test the default configuration, which color settings...
... installed the HP Gloss Enhancer Upgrade Kit. 4. If a grayscale image shows a color cast in some of the paper. 6. If the problem persists despite all the data were received by the printer? If so, you may be too short. From the front panel, increase the I /O timeout setting may wish to reprint your USB or network cable. 170 Chapter 15 Troubleshooting print-quality issues ENWW In particular, test the default configuration, which color settings...
User Guide
Page 195
... order (paper loaded, all ink components installed and no activity at the socket. In this case, the front panel shows the remaining time needed for your printer driver. ● The printer may be on page 192) and download the firmware. 2. Ensure that there is turned off ), you are some possible explanations: ● Did you set the print quality to Best or Maximum detail? Ideally, the USB flash drive should...
... order (paper loaded, all ink components installed and no activity at the socket. In this case, the front panel shows the remaining time needed for your printer driver. ● The printer may be on page 192) and download the firmware. 2. Ensure that there is turned off ), you are some possible explanations: ● Did you set the print quality to Best or Maximum detail? Ideally, the USB flash drive should...
User Guide
Page 200
...; Supplies Center for all you need . Download printer software Install the printer software from http://www.hp.com/go /Z9/drivers (if you always get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you . 192 Chapter 19 HP Customer Care ENWW Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. Introduction HP Customer Care offers award-winning...
...; Supplies Center for all you need . Download printer software Install the printer software from http://www.hp.com/go /Z9/drivers (if you always get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you . 192 Chapter 19 HP Customer Care ENWW Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. Introduction HP Customer Care offers award-winning...
User Guide
Page 210
... 139 file system check 189 firewall status 54 firmware update 137 manual setup 20 front panel 11 accessibility 23 job queue 79 language 13 front panel option auto-off due to inactivity 13 display brightness 13 Embedded Web Server 58 firmware update 14 language 13 printer sleep 13 printing & management 58 speaker volume 13 unit selection 14 front panel will not start 187 front view 6 front-panel option account ID 21 adjust paper advance 161 align printheads 184 black point...
... 139 file system check 189 firewall status 54 firmware update 137 manual setup 20 front panel 11 accessibility 23 job queue 79 language 13 front panel option auto-off due to inactivity 13 display brightness 13 Embedded Web Server 58 firmware update 14 language 13 printer sleep 13 printing & management 58 speaker volume 13 unit selection 14 front panel will not start 187 front view 6 front-panel option account ID 21 adjust paper advance 161 align printheads 184 black point...
User Guide
Page 212
... 18 Windows installation 16 Windows uninstallation 17 printer software, download 192 printer status 136 printer will not start 187 printer's main components 6 printhead about 128 align 183 cannot insert 179 clean; purge 180 gloss enhancer not detected 179 insert 131 order 141 remove 129 replace, reseat 179 specification 196 status 128 status messages 185 printhead cleaner specification 196 printhead drop detector clean 181 printing 59 printing preferences default 83 printing resolutions 196 protect a paper type 73 protocols, network 52 Proxy Server settings...
... 18 Windows installation 16 Windows uninstallation 17 printer software, download 192 printer status 136 printer will not start 187 printer's main components 6 printhead about 128 align 183 cannot insert 179 clean; purge 180 gloss enhancer not detected 179 insert 131 order 141 remove 129 replace, reseat 179 specification 196 status 128 status messages 185 printhead cleaner specification 196 printhead drop detector clean 181 printing 59 printing preferences default 83 printing resolutions 196 protect a paper type 73 protocols, network 52 Proxy Server settings...