Testing on HP Business Desktop PCs
Page 7
represents interests of high quality options - verifies the functionality of new Business Desktop PCs. Specific certification tests must be passed in a wide variety of combinations of modules and platforms Performance Testing HP runs a number of popular, industry-standard and press-review benchmark tests to measure the overall performance of supported peripherals and applications in order...
represents interests of high quality options - verifies the functionality of new Business Desktop PCs. Specific certification tests must be passed in a wide variety of combinations of modules and platforms Performance Testing HP runs a number of popular, industry-standard and press-review benchmark tests to measure the overall performance of supported peripherals and applications in order...
Testing on HP Business Desktop PCs
Page 8
... chasses, video, audio and other module components, and/or operating systems are incorporated into a desktop design. For Section 508, HP conducts audit-level testing to qualify a business desktop PC with disabilities. Additional or different Linux providers may be supported on average over 113,000 ... development help maintain our high level of quality. This is strictly test hours and does not include time spent troubleshooting or reviewing design specifications. However, using available industry tools and utilities with the Novell Netware Client. • Section 508 Testing and...
... chasses, video, audio and other module components, and/or operating systems are incorporated into a desktop design. For Section 508, HP conducts audit-level testing to qualify a business desktop PC with disabilities. Additional or different Linux providers may be supported on average over 113,000 ... development help maintain our high level of quality. This is strictly test hours and does not include time spent troubleshooting or reviewing design specifications. However, using available industry tools and utilities with the Novell Netware Client. • Section 508 Testing and...
Testing on HP Business Desktop PCs
Page 9
...new Business Desktop computer is closely monitored and customer-reported problems, requests, and comments are reported when the behavior of the PC is different than what is fed back to the end user, customer satisfaction is shipped. Additionally, test process improvements are reviewed by ...the Total Customer Experience (TCE) is a detailed list of observations made by the responsible HP staff and management team using robust database tools and tracking processes, then HP determines the disposition for each observation. Observations during Testing The result of this exhaustive testing ...
...new Business Desktop computer is closely monitored and customer-reported problems, requests, and comments are reported when the behavior of the PC is different than what is fed back to the end user, customer satisfaction is shipped. Additionally, test process improvements are reviewed by ...the Total Customer Experience (TCE) is a detailed list of observations made by the responsible HP staff and management team using robust database tools and tracking processes, then HP determines the disposition for each observation. Observations during Testing The result of this exhaustive testing ...
Getting Started
Page 7
... are XP Ready, are tested with Microsoft Windows XP preinstalled, or that you install all of the devices. Click on the Review and Install Updates link. 7. to the appropriate drivers. This action points the operating system to anyone. After the updates have open. www... will ask you must also install the drivers for each of the updates listed in this section. 6. Then select Yes to install. Accessibility HP is complete, you to install the programs from www.microsoft.com. 4. These products are designed for Updates link when it appears under the heading...
... are XP Ready, are tested with Microsoft Windows XP preinstalled, or that you install all of the devices. Click on the Review and Install Updates link. 7. to the appropriate drivers. This action points the operating system to anyone. After the updates have open. www... will ask you must also install the drivers for each of the updates listed in this section. 6. Then select Yes to install. Accessibility HP is complete, you to install the programs from www.microsoft.com. 4. These products are designed for Updates link when it appears under the heading...
Getting Started
Page 20
...LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. Replace the graphics card. 3. Review the documentation that came with a graphics card: 1. Observe the beeps and LED lights on the system. 2. Power LED flashes Red five times, once ...system board. Memory is installed incorrectly or is bad. Replace third-party memory with integrated graphics, replace the system board. 16 www.hp.com For systems with HP memory. 4. Reseat the graphics card. Video card is not seated properly or is bad, or system board is bad. 1. ...
...LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. Replace the graphics card. 3. Review the documentation that came with a graphics card: 1. Observe the beeps and LED lights on the system. 2. Power LED flashes Red five times, once ...system board. Memory is installed incorrectly or is bad. Replace third-party memory with integrated graphics, replace the system board. 16 www.hp.com For systems with HP memory. 4. Reseat the graphics card. Video card is not seated properly or is bad, or system board is bad. 1. ...
Getting Started - Business Desktops
Page 7
... usability and accessibility for each of the devices. A list of updates will start downloading the critical updates and automatically install them. HP products with Microsoft Windows XP preinstalled, or that will prompt you install all customers. Click Yes to locate the I386 folder. After... the updates have open. If prompted for accessibility. Click on the Review and Install Updates link. 7. These products are designed for the I386 directory, replace the path specification with C:\i386, or use the...
... usability and accessibility for each of the devices. A list of updates will start downloading the critical updates and automatically install them. HP products with Microsoft Windows XP preinstalled, or that will prompt you install all customers. Click Yes to locate the I386 folder. After... the updates have open. If prompted for accessibility. Click on the Review and Install Updates link. 7. These products are designed for the I386 directory, replace the path specification with C:\i386, or use the...
Getting Started - Business Desktops
Page 20
Review the documentation that came with a graphics card: properly or is bad, or system board is bad. 1. Observe the beeps and LED lights on the system. 2. ... Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Power on the system. 2. For systems with HP memory. 4. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. Replace third-party memory...
Review the documentation that came with a graphics card: properly or is bad, or system board is bad. 1. Observe the beeps and LED lights on the system. 2. ... Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Power on the system. 2. For systems with HP memory. 4. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. Replace third-party memory...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 24
... Number ■ Navigation-Previous Category (F5), Next Category (F6) ■ Level-Less (F7), More (F8) ■ Tab ❏ Overview-Displays general information about the computer. Review, print, and/or save the report you selected. 5. To exit Diagnostics for Windows screen is displayed when first starting the utility. The left side of... choose the type of test and testing mode. ❏ Status-Displays the status of errors, and the error code. 2-14 360201-002 Service Reference Guide, dc5000
... Number ■ Navigation-Previous Category (F5), Next Category (F6) ■ Level-Less (F7), More (F8) ■ Tab ❏ Overview-Displays general information about the computer. Review, print, and/or save the report you selected. 5. To exit Diagnostics for Windows screen is displayed when first starting the utility. The left side of... choose the type of test and testing mode. ❏ Status-Displays the status of errors, and the error code. 2-14 360201-002 Service Reference Guide, dc5000
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 32
... Reference Guide, dc5000 To learn more information on individual PCs through Remote Wakeup, to locally update or restore the system ROM on HPQFlash, visit http://www.hp.com/support/files...visit http://www.hp.com/go /pcn. 3.3.5 Subscriber's Choice Subscriber's Choice is available for review and retrieval. For more about HPPN and create your custom profile, visit http://www.hp.com/go ...may: ■ Order an upgraded ROMPaq diskette from HP. ■ Download the latest ROMPaq images from the centralized network management console. Desktop Management You create your own profile to ensure that...
... Reference Guide, dc5000 To learn more information on individual PCs through Remote Wakeup, to locally update or restore the system ROM on HPQFlash, visit http://www.hp.com/support/files...visit http://www.hp.com/go /pcn. 3.3.5 Subscriber's Choice Subscriber's Choice is available for review and retrieval. For more about HPPN and create your custom profile, visit http://www.hp.com/go ...may: ■ Order an upgraded ROMPaq diskette from HP. ■ Download the latest ROMPaq images from the centralized network management console. Desktop Management You create your own profile to ensure that...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 60
... debris underneath or between the keys may be removed by first removing the retaining plate and the ball from under the keys, review all safety precautions in Section 5.3.1, "General Cleaning Safety Precautions," before cleaning the keyboard. Pull out any fibers or dirt in ...before reassembly. ■ To clean the mouse body, follow the procedures in Section 5.3, "Routine Care." 5-6 360201-002 Service Reference Guide, dc5000 Never use sprays or aerosols directly on the monitor. ■ To clean the monitor body follow the procedures described in Section 5.3.2, "Cleaning ...
... debris underneath or between the keys may be removed by first removing the retaining plate and the ball from under the keys, review all safety precautions in Section 5.3.1, "General Cleaning Safety Precautions," before cleaning the keyboard. Pull out any fibers or dirt in ...before reassembly. ■ To clean the mouse body, follow the procedures in Section 5.3, "Routine Care." 5-6 360201-002 Service Reference Guide, dc5000 Never use sprays or aerosols directly on the monitor. ■ To clean the monitor body follow the procedures described in Section 5.3.2, "Cleaning ...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 156
Review the documentation that pins in the cable or connector are not bent down . If you must reconfigure the computer after completing installation of the new ... . When the system advised you did not accept them. Use Windows XP Device Manager to resolve the resource conflict. 1. D-16 360201-002 Service Reference Guide, dc5000 Device is properly and securely connected and that the device is not seated or connected properly. Turn off the computer, turn on the external device...
Review the documentation that pins in the cable or connector are not bent down . If you must reconfigure the computer after completing installation of the new ... . When the system advised you did not accept them. Use Windows XP Device Manager to resolve the resource conflict. 1. D-16 360201-002 Service Reference Guide, dc5000 Device is properly and securely connected and that the device is not seated or connected properly. Turn off the computer, turn on the external device...
Troubleshooting Guide
Page 8
...the appropriate icon on the toolbar. ✎ As you selected. ✎ To save the information, click File, then select Save As. Review, print, and/or save the report you selected. 5. Click OK to print the report you move the cursor over the toolbar icons, ...in Diagnostics for Windows. 2. Computer Diagnostic Features Using Categories in the Control Panel. Click Start > HP Information Center > Diagnostics for Windows, click File, and then click Exit. 1-4 www.hp.com Troubleshooting Guide To display more detailed information in a selected category, click More in the Information ...
...the appropriate icon on the toolbar. ✎ As you selected. ✎ To save the information, click File, then select Save As. Review, print, and/or save the report you selected. 5. Click OK to print the report you move the cursor over the toolbar icons, ...in Diagnostics for Windows. 2. Computer Diagnostic Features Using Categories in the Control Panel. Click Start > HP Information Center > Diagnostics for Windows, click File, and then click Exit. 1-4 www.hp.com Troubleshooting Guide To display more detailed information in a selected category, click More in the Information ...
Troubleshooting Guide
Page 44
... times. Video card is not seated properly or is bad, or system board is bad. 1. Reseat the graphics card. Review the documentation that came with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide Replace third-party memory with a graphics card: 1. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued...
... times. Video card is not seated properly or is bad, or system board is bad. 1. Reseat the graphics card. Review the documentation that came with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide Replace third-party memory with a graphics card: 1. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued...