HP BladeSystem Management Pack version 1.0 for Microsoft System Center Essentials Troubleshooting Assistant
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... 12) Monitor Manager is unable to connect to the monitor service The Monitor Manager displays an error message indicating that the HP BladeSystem Enclosure Monitor Service is running. If the service is automatically updated after the Add Managed Enclosure, Remove Managed Enclosure or Update Enclosure Login wizard runs. Troubleshooting 9 Verify that the HP BladeSystem Enclosure Monitor Service is running. A critical state displays in the Monitor Manager details pane. The default internet browser is not used when opening the Onboard Administrator web page Monitor Manager always uses...
... 12) Monitor Manager is unable to connect to the monitor service The Monitor Manager displays an error message indicating that the HP BladeSystem Enclosure Monitor Service is running. If the service is automatically updated after the Add Managed Enclosure, Remove Managed Enclosure or Update Enclosure Login wizard runs. Troubleshooting 9 Verify that the HP BladeSystem Enclosure Monitor Service is running. A critical state displays in the Monitor Manager details pane. The default internet browser is not used when opening the Onboard Administrator web page Monitor Manager always uses...
HP ProLiant Servers Troubleshooting Guide
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... HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor...
... HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor...
HP ProLiant Servers Troubleshooting Guide
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... the power cable, of a new device 4. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are using a Smart Array controller, you may receive a POST error message indicating a configuration error. For example, if you are installed and current, and the correct version for the hardware is a supported option on page 17) exist. 6. Check the settings in RBSU. Hardware problems 38 General hardware problems Problems with Intel® processors (on supported hardware, see the server documentation...
... the power cable, of a new device 4. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are using a Smart Array controller, you may receive a POST error message indicating a configuration error. For example, if you are installed and current, and the correct version for the hardware is a supported option on page 17) exist. 6. Check the settings in RBSU. Hardware problems 38 General hardware problems Problems with Intel® processors (on supported hardware, see the server documentation...
HP ProLiant Servers Troubleshooting Guide
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... accessing requires access at 56 Kbps Action: 1. Be sure the network cable is working Action: 1. Be sure a software problem has not caused the failure. Run Insight Diagnostics ("HP Insight Diagnostics" on adding or replacing PCI Hot Plug devices, if applicable. 5. Hardware problems 56 If conditions remain poor, contact the telephone company to the network controller documentation. 2. For LED information, refer to have the line tested. Check the PCI Hot Plug power LED to be turned off, do so using...
... accessing requires access at 56 Kbps Action: 1. Be sure the network cable is working Action: 1. Be sure a software problem has not caused the failure. Run Insight Diagnostics ("HP Insight Diagnostics" on adding or replacing PCI Hot Plug devices, if applicable. 5. Hardware problems 56 If conditions remain poor, contact the telephone company to the network controller documentation. 2. For LED information, refer to have the line tested. Check the PCI Hot Plug power LED to be turned off, do so using...
HP ProLiant Servers Troubleshooting Guide
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...™-encrypted server, always disable BitLocker™ before replacing the expansion board. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of access to all encrypted data. Be sure to be sure the PCI slot is receiving power, if applicable. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 17) exist. 2. Be sure the server and operating system support the controller. a. Be sure the network controller is not disabled, the...
...™-encrypted server, always disable BitLocker™ before replacing the expansion board. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of access to all encrypted data. Be sure to be sure the PCI slot is receiving power, if applicable. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 17) exist. 2. Be sure the server and operating system support the controller. a. Be sure the network controller is not disabled, the...
HP ProLiant Servers Troubleshooting Guide
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... before running the System Erase Utility. Test the backups using the instructions provided. 3. Windows® 2000-Emergency Repair Diskette. Apply the operating system update, using a backup utility. 6. Be sure the server ROM is current and the configuration is recommended that you can restore the current set to be sure you decide to apply an operating system update: 1. Check the operating system and application software resources to be advantageous to start . Restoring to...
... before running the System Erase Utility. Test the backups using the instructions provided. 3. Windows® 2000-Emergency Repair Diskette. Apply the operating system update, using a backup utility. 6. Be sure the server ROM is current and the configuration is recommended that you can restore the current set to be sure you decide to apply an operating system update: 1. Check the operating system and application software resources to be advantageous to start . Restoring to...
HP ProLiant Servers Troubleshooting Guide
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... ProLiant servers support all AMP modes. DIMMs that you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to spare memory occurs when the system detects a degraded DIMM. See the server-specific user guide for the English language. All single-bit failures and some multi-bit failures can do the following advanced memory. • Advanced ECC Mode-Provides memory protection beyond Standard ECC. By default...
... ProLiant servers support all AMP modes. DIMMs that you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to spare memory occurs when the system detects a degraded DIMM. See the server-specific user guide for the English language. All single-bit failures and some multi-bit failures can do the following advanced memory. • Advanced ECC Mode-Provides memory protection beyond Standard ECC. By default...
HP ProLiant Servers Troubleshooting Guide
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... supplied the installed drive. Action: 1. Remove drive X and place it with a supported drive. Power down the server. 3. This is NOT Enabled for which seems to be written to determine proper drive locations. 2. Drive Monitoring is not a data-loss situation. If multiple errors occur, the drive may be replaced. If no other than the one for SCSI Port X Drive ID Y Description: The monitor and performance features have not been enabled on the controller. Drive...
... supplied the installed drive. Action: 1. Remove drive X and place it with a supported drive. Power down the server. 3. This is NOT Enabled for which seems to be written to determine proper drive locations. 2. Drive Monitoring is not a data-loss situation. If multiple errors occur, the drive may be replaced. If no other than the one for SCSI Port X Drive ID Y Description: The monitor and performance features have not been enabled on the controller. Drive...
HP ProLiant Servers Troubleshooting Guide
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... disabled. A controller reset or power cycle occurs while array expansion is displayed onscreen to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - Drive(s) Disabled Due to Failure During Capacity Expansion ...Select F1 to re-enable logical drives. therefore, the drives have been temporarily disabled. Action: The indicated drives are running firmware that is in progress. Audible Beeps...
... disabled. A controller reset or power cycle occurs while array expansion is displayed onscreen to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - Drive(s) Disabled Due to Failure During Capacity Expansion ...Select F1 to re-enable logical drives. therefore, the drives have been temporarily disabled. Action: The indicated drives are running firmware that is in progress. Audible Beeps...
HP ProLiant Servers Troubleshooting Guide
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... 19 hard drives, moving 43, 44 hardware features 36 hardware problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant...
... 19 hard drives, moving 43, 44 hardware features 36 hardware problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant...
HP ProLiant Servers Troubleshooting Guide
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... OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance optimization scan 141 phone numbers 171 physical drive state 113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code...
... OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance optimization scan 141 phone numbers 171 physical drive state 113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code...
HP ProLiant Servers Troubleshooting Guide
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... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
Implementing Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
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... a device driver is updated, the Windows Server 2003 operating system may request a reboot. Smart Array Cluster Controller Firmware Version 1.70 (or later) is downloadable as follows: • Name: Online ROM Flash Component for a device containing dynamic disks, the software fault tolerant volumes located on these dynamic disks will fail and will not be installed during driver upgrade or rollback. Upgrading miniport driver for Windows 2000/Server 2003 • Download location: http://h18007.www1.hp.com/support/files/server/us/locate...
... a device driver is updated, the Windows Server 2003 operating system may request a reboot. Smart Array Cluster Controller Firmware Version 1.70 (or later) is downloadable as follows: • Name: Online ROM Flash Component for a device containing dynamic disks, the software fault tolerant volumes located on these dynamic disks will fail and will not be installed during driver upgrade or rollback. Upgrading miniport driver for Windows 2000/Server 2003 • Download location: http://h18007.www1.hp.com/support/files/server/us/locate...
Implementing Microsoft Windows 2000 with Service Pack 4 on ProLiant servers integration note
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... screen: This device is not present, is not working with Microsoft to Windows 2000, the default video resolution might not be selected and the driver installed through the Control Panel or the desktop. Changing ACPI settings after installation Description After an upgrade to correct this feature and the status indicator does not update. Solution In Windows NT 4.0, the PCI Hot Plug status indicator (not the power indicator) updates when the fiber optic cable...
... screen: This device is not present, is not working with Microsoft to Windows 2000, the default video resolution might not be selected and the driver installed through the Control Panel or the desktop. Changing ACPI settings after installation Description After an upgrade to correct this feature and the status indicator does not update. Solution In Windows NT 4.0, the PCI Hot Plug status indicator (not the power indicator) updates when the fiber optic cable...
HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide
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Index A access panel removing 2-8 replacing 2-8 activating unit identification switches 2-5 ASR-2 (Automatic Server Recovery-2) 4-1 B battery location on system board 2-42 part number 2-41 replacing 2-43 battery-backed write cache enabler removing 2-40 replacing 2-41 BIOS upgrade 4-4 blanks hard drive 2-11 PCI 1-2 power supply 1-2 C cable retractor removing 2-20 replacing 2-21 cable routing diagram 3-1 CMOS, clearing 5-8 component-level repairs vii configuration of system 4-3 current, rated input 6-1 D debug LED switch 5-7 deployment software 4-3 diagnostic tools 4-1 diagnostics utility 4-5 ...
Index A access panel removing 2-8 replacing 2-8 activating unit identification switches 2-5 ASR-2 (Automatic Server Recovery-2) 4-1 B battery location on system board 2-42 part number 2-41 replacing 2-43 battery-backed write cache enabler removing 2-40 replacing 2-41 BIOS upgrade 4-4 blanks hard drive 2-11 PCI 1-2 power supply 1-2 C cable retractor removing 2-20 replacing 2-21 cable routing diagram 3-1 CMOS, clearing 5-8 component-level repairs vii configuration of system 4-3 current, rated input 6-1 D debug LED switch 5-7 deployment software 4-3 diagnostic tools 4-1 diagnostics utility 4-5 ...
HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide
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... 5-3 LEDs, link status 5-3 setting the operating mode 5-8 non-hot-plug devices 2-4 O optical device removing 2-14 replacing 2-15 optical device/diskette drive interface board removing 2-28 replacing 2-29 Option ROM Configuration for Arrays (ORCA) 4-3 ORCA See Option ROM Configuration for Arrays P part numbers 1-2, 1-3 parts catalog, illustrated 1-1 password protection clear and reset 5-7 how to set up 5-7 PCI blank 1-2 PCI riser board assembly removing 2-22 replacing 2-22 plastics kit 1-2 Power On/Standby switch 2-5 power supply blank 1-2 fan baffle 1-2 output power 6-2 removing 2-19 replacing...
... 5-3 LEDs, link status 5-3 setting the operating mode 5-8 non-hot-plug devices 2-4 O optical device removing 2-14 replacing 2-15 optical device/diskette drive interface board removing 2-28 replacing 2-29 Option ROM Configuration for Arrays (ORCA) 4-3 ORCA See Option ROM Configuration for Arrays P part numbers 1-2, 1-3 parts catalog, illustrated 1-1 password protection clear and reset 5-7 how to set up 5-7 PCI blank 1-2 PCI riser board assembly removing 2-22 replacing 2-22 plastics kit 1-2 Power On/Standby switch 2-5 power supply blank 1-2 fan baffle 1-2 output power 6-2 removing 2-19 replacing...
ProLiant DL360 Generation 3 Server Maintenance and Service Guide
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... panel removing 2-8 replacing 2-8 activating unit identification switches 2-5 ASR-2 (Automatic Server Recovery-2) 4-1 B battery location on system board 2-42 part number 2-41 replacing 2-43 battery-backed write cache enabler removing 2-40 replacing 2-41 BIOS upgrade 4-4 blanks hard drive 2-11 PCI 1-2 power supply 1-2 C cable retractor removing 2-20 replacing 2-21 cable routing diagram 3-1 CMOS, clearing 5-8 component-level repairs v configuration of system 4-3 current, rated input 6-1 D debug LED switch 5-7 deployment software 4-3 diagnostic tools 4-1 diagnostics utility 4-5 dimensions, server...
... panel removing 2-8 replacing 2-8 activating unit identification switches 2-5 ASR-2 (Automatic Server Recovery-2) 4-1 B battery location on system board 2-42 part number 2-41 replacing 2-43 battery-backed write cache enabler removing 2-40 replacing 2-41 BIOS upgrade 4-4 blanks hard drive 2-11 PCI 1-2 power supply 1-2 C cable retractor removing 2-20 replacing 2-21 cable routing diagram 3-1 CMOS, clearing 5-8 component-level repairs v configuration of system 4-3 current, rated input 6-1 D debug LED switch 5-7 deployment software 4-3 diagnostic tools 4-1 diagnostics utility 4-5 dimensions, server...
ProLiant DL360 Generation 3 Server Maintenance and Service Guide
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... Option ROM Configuration for Arrays P part numbers 1-2, 1-3 parts catalog, illustrated 1-1 password protection clear and reset 5-7 how to set up 5-7 PCI blank 1-2 PCI riser board assembly removing 2-22 replacing 2-22 plastics kit 1-2 Power On/Standby switch 2-5 power supply blank 1-2 fan baffle 1-2 output power 6-1 removing 2-19 replacing 2-21 power, rated input 6-1 PPM See processor power module processor fan module removing 2-8 replacing 2-9 processor power module removing 2-38 replacing 2-39 socket locations 2-34 Index-2 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...
... Option ROM Configuration for Arrays P part numbers 1-2, 1-3 parts catalog, illustrated 1-1 password protection clear and reset 5-7 how to set up 5-7 PCI blank 1-2 PCI riser board assembly removing 2-22 replacing 2-22 plastics kit 1-2 Power On/Standby switch 2-5 power supply blank 1-2 fan baffle 1-2 output power 6-1 removing 2-19 replacing 2-21 power, rated input 6-1 PPM See processor power module processor fan module removing 2-8 replacing 2-9 processor power module removing 2-38 replacing 2-39 socket locations 2-34 Index-2 HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide...
HP ProLiant DL360 Generation 3 Server Setup and Installation Guide
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... location of the power button connector. 5. D-6 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide HP CONFIDENTIAL Writer: Richard O. Reconnect the power button cable to Appendix E, "LEDs, Switches, and Jumpers." Monitor the diagnostic LEDs on proper procedures. 6. Refer to the Servers Troubleshooting Guide for further options. 4. The power button was not firmly pressed. Refer to the Servers Troubleshooting Guide for a list of HP authorized service providers. Power down the server, and then disconnect the power cord. Troubleshooting Table D-2: Front Panel Power...
... location of the power button connector. 5. D-6 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide HP CONFIDENTIAL Writer: Richard O. Reconnect the power button cable to Appendix E, "LEDs, Switches, and Jumpers." Monitor the diagnostic LEDs on proper procedures. 6. Refer to the Servers Troubleshooting Guide for further options. 4. The power button was not firmly pressed. Refer to the Servers Troubleshooting Guide for a list of HP authorized service providers. Power down the server, and then disconnect the power cord. Troubleshooting Table D-2: Front Panel Power...
HP Server Management Packs for Microsoft System Center Essentials User Guide
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...Processor battery connector degraded Remote Management Processor keyboard connector degraded Remote Management Processor mouse connector degraded Remote Management Processor power connector degraded Remove Management Processor failed reset Target class Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) ProLiant cluster hardware events Windows...
...Processor battery connector degraded Remote Management Processor keyboard connector degraded Remote Management Processor mouse connector degraded Remote Management Processor power connector degraded Remove Management Processor failed reset Target class Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) ProLiant cluster hardware events Windows...
