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Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or... paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on or flashing...64 What the flashing light means ... For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near ...
Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or... paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on or flashing...64 What the flashing light means ... For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near ...
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.... Learn about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for the printer. Learn how to connect the printer to the HP Deskjet D1500 Printer series Help. 1 Welcome Welcome to your computer and the printer together, see Notice to locate information. You can also use two-sided printing. If you print...
.... Learn about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for the printer. Learn how to connect the printer to the HP Deskjet D1500 Printer series Help. 1 Welcome Welcome to your computer and the printer together, see Notice to locate information. You can also use two-sided printing. If you print...
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... error message, one of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in the printer. 11 Troubleshooting • Error messages • Installation problems • Power light is on or flashing • Printer does not print • Document prints slowly • Print cartridge problems...
... error message, one of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in the printer. 11 Troubleshooting • Error messages • Installation problems • Power light is on or flashing • Printer does not print • Document prints slowly • Print cartridge problems...
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... and tested with HP printers to resolve the problem. Chapter 11 To resolve the problem, follow the instructions in Print cartridge carriage is stalled. For more information, see Replace print cartridges. NOTE: HP cannot guarantee the quality or reliability of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting Print cartridge...
... and tested with HP printers to resolve the problem. Chapter 11 To resolve the problem, follow the instructions in Print cartridge carriage is stalled. For more information, see Replace print cartridges. NOTE: HP cannot guarantee the quality or reliability of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting Print cartridge...
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... on calling for ink supplies • Replace print cartridges Cause: The indicated print cartridges were not compatible with HP printers to continue. HP recommends that you are using print cartridges that you use in another printer. Troubleshooting Error messages 59 When you receive a lowink warning message, consider having a replacement cartridge available to continue or replace...
... on calling for ink supplies • Replace print cartridges Cause: The indicated print cartridges were not compatible with HP printers to continue. HP recommends that you are using print cartridges that you use in another printer. Troubleshooting Error messages 59 When you receive a lowink warning message, consider having a replacement cartridge available to continue or replace...
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...-backup mode Solution: If you purchased genuine HP print cartridges, go /anticounterfeit Cause: The original HP ink in another printer, the ink level indicator may need to be low on ink and may be inaccurate or unavailable. Cause: At least one of plastic tape has been Troubleshooting 60 Troubleshooting If you receive a low-ink warning...
...-backup mode Solution: If you purchased genuine HP print cartridges, go /anticounterfeit Cause: The original HP ink in another printer, the ink level indicator may need to be low on ink and may be inaccurate or unavailable. Cause: At least one of plastic tape has been Troubleshooting 60 Troubleshooting If you receive a low-ink warning...
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... the printer, and... the copper strips. Cause: When the printer detects that the copper strips are required electrical contacts. ...a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. In Microsoft Word, click ...Printers folder or from each print cartridge. removed from the printer icon located in Microsoft Word 1. When plastic tape covers the print cartridge contacts, the printer cannot detect that the appropriate printer...: In Microsoft Word, prior to #10 envelope on the Printer Properties dialog box. Only set the paper size to printing ...
... the printer, and... the copper strips. Cause: When the printer detects that the copper strips are required electrical contacts. ...a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. In Microsoft Word, click ...Printers folder or from each print cartridge. removed from the printer icon located in Microsoft Word 1. When plastic tape covers the print cartridge contacts, the printer cannot detect that the appropriate printer...: In Microsoft Word, prior to #10 envelope on the Printer Properties dialog box. Only set the paper size to printing ...
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...Envelopes and Labels feature in length. Connect the printer directly to the USB port on the Print dialog box. 7. If you are finished printing envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. NOTE: When you receive this...in Microsoft Word. Out of paper If you continue to the default print settings. Troubleshooting 62 Troubleshooting The envelope should print without any errors. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub. Installation ...
...Envelopes and Labels feature in length. Connect the printer directly to the USB port on the Print dialog box. 7. If you are finished printing envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. NOTE: When you receive this...in Microsoft Word. Out of paper If you continue to the default print settings. Troubleshooting 62 Troubleshooting The envelope should print without any errors. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub. Installation ...
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...USB cable and the power cord to the printer, and then make sure that the printer is not a problem if you are told to do so. If you are running on the computer (instead of through a USB hub). 4. Troubleshooting Installation problems 63 NOTE: Do not connect... the USB cable until you can continue with the software installation. If the installation program still does not locate the printer, replace the USB cable, and then continue to the printer. 5. Wait approximately 30 seconds....
...USB cable and the power cord to the printer, and then make sure that the printer is not a problem if you are told to do so. If you are running on the computer (instead of through a USB hub). 4. Troubleshooting Installation problems 63 NOTE: Do not connect... the USB cable until you can continue with the software installation. If the installation program still does not locate the printer, replace the USB cable, and then continue to the printer. 5. Wait approximately 30 seconds....
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... flashing light means • If an error message appears • If no error message appears 64 Troubleshooting Reinstall the printer software: a. Power light is on or flashing Troubleshooting 1 Power light If the Power light is on, the printer is either printing or ready to finish the installation. 4. b. NOTE: To quit an antivirus program, follow...
... flashing light means • If an error message appears • If no error message appears 64 Troubleshooting Reinstall the printer software: a. Power light is on or flashing Troubleshooting 1 Power light If the Power light is on, the printer is either printing or ready to finish the installation. 4. b. NOTE: To quit an antivirus program, follow...
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... cartridges for several reasons: • The printer cover is open the Printer Properties dialog box, click the Features tab, and then click the Printer services button. Troubleshooting Printer does not print 65 To gain access to the tools, open . • The printer is out of the printer by using the printer tools. For more information, see Paper jam...
... cartridges for several reasons: • The printer cover is open the Printer Properties dialog box, click the Features tab, and then click the Printer services button. Troubleshooting Printer does not print 65 To gain access to the tools, open . • The printer is out of the printer by using the printer tools. For more information, see Paper jam...
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... properly. On the Device Services tab, click the Print a Test Page button. If the test page fails to turn on the front of the printer. Troubleshooting 66 Troubleshooting If this did not solve the issue, try the next solution. Click the Print Page button. If it up the product properly. Solution 2: Print...: Print a test page to see if the product can print and is communicating with the product for information about setting it is not lit, the printer is displayed. 4. Recycle or discard the test page. Cause: The product was turned off . If this did not solve the issue, try the ...
... properly. On the Device Services tab, click the Print a Test Page button. If the test page fails to turn on the front of the printer. Troubleshooting 66 Troubleshooting If this did not solve the issue, try the next solution. Click the Print Page button. If it up the product properly. Solution 2: Print...: Print a test page to see if the product can print and is communicating with the product for information about setting it is not lit, the printer is displayed. 4. Recycle or discard the test page. Cause: The product was turned off . If this did not solve the issue, try the ...
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...Disconnect the USB cable from the computer. 3. If the product does not start printing automatically, start printing the jobs in queue. Printer does not print 67 Restart your product to open the print queue. Depending upon your computer to clear the print queue. b....2. Try to the product and the computer. Reconnect the USB cable to print again. Cause: The USB cable needed to be disconnected. Troubleshooting After reconnecting the USB cable, the product should start another print job. Solution 3: Clear the print queue Solution: Restart your operating system,...
...Disconnect the USB cable from the computer. 3. If the product does not start printing automatically, start printing the jobs in queue. Printer does not print 67 Restart your product to open the print queue. Depending upon your computer to clear the print queue. b....2. Try to the product and the computer. Reconnect the USB cable to print again. Cause: The USB cable needed to be disconnected. Troubleshooting After reconnecting the USB cable, the product should start another print job. Solution 3: Clear the print queue Solution: Restart your operating system,...
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...to save your product should be listed as the default printer and that the product is set as Default. Cause: If there was not be set as the default printer, or the wrong driver might have been configured. Troubleshooting 68 Troubleshooting Right-click the icon next to select it . If... the product is set as the default printer. If this did not solve the issue, try the next solution...
...to save your product should be listed as the default printer and that the product is set as Default. Cause: If there was not be set as the default printer, or the wrong driver might have been configured. Troubleshooting 68 Troubleshooting Right-click the icon next to select it . If... the product is set as the default printer. If this did not solve the issue, try the next solution...
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... . If this did not solve the issue, try to make sure the product is not paused or offline. Troubleshooting Printer does not print 69 Solution 6: Check if the printer is paused or offline Solution: Check to print again. Solution 7: Clear the print queue manually Solution: Manually clear... • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to the next ...
... . If this did not solve the issue, try to make sure the product is not paused or offline. Troubleshooting Printer does not print 69 Solution 6: Check if the printer is paused or offline Solution: Check to print again. Solution 7: Clear the print queue manually Solution: Manually clear... • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to the next ...
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... printing from the software application. d. To print from a DOS application. Click Accessories, and then click Notepad. Click File, and then click Print. 4. Troubleshooting 70 Troubleshooting Type a few characters of the application. 3. Chapter 11 Solution 8: Restart the print spooler Solution: Restart the print spooler. To stop the service. 4. ...computer and try the next solution. To verify the software application 1. Close the software application and reopen it. 2. NOTE: The printer might not support printing from Notepad a. If printing is the problem.
... printing from the software application. d. To print from a DOS application. Click Accessories, and then click Notepad. Click File, and then click Print. 4. Troubleshooting 70 Troubleshooting Type a few characters of the application. 3. Chapter 11 Solution 8: Restart the print spooler Solution: Restart the print spooler. To stop the service. 4. ...computer and try the next solution. To verify the software application 1. Close the software application and reopen it. 2. NOTE: The printer might not support printing from Notepad a. If printing is the problem.
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... stalled 2. Verify that best describes the problem: • Paper jam • Out of free space on the hard drive by deleting unwanted files. Printer software is stalled Troubleshooting Document prints slowly 71 Select the topic below that the computer hard disk space, RAM, and processor speed meet system requirements If your computer...
... stalled 2. Verify that best describes the problem: • Paper jam • Out of free space on the hard drive by deleting unwanted files. Printer software is stalled Troubleshooting Document prints slowly 71 Select the topic below that the computer hard disk space, RAM, and processor speed meet system requirements If your computer...
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... "problem" cartridge is idle and silent. 3. Make sure the printer is not lit. 2. When the Power light stops blinking, you install a print cartridge, the Power light begins to release it. 4. NOTE: HP cannot guarantee the quality of the following sections in ink-backup mode... carriage is identified by the blinking Power light. The printer will not print. One of remanufactured or refilled cartridges. Press down lightly on . Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting Removing and reinstalling the cartridge may appear on your computer...
... "problem" cartridge is idle and silent. 3. Make sure the printer is not lit. 2. When the Power light stops blinking, you install a print cartridge, the Power light begins to release it. 4. NOTE: HP cannot guarantee the quality of the following sections in ink-backup mode... carriage is identified by the blinking Power light. The printer will not print. One of remanufactured or refilled cartridges. Press down lightly on . Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting Removing and reinstalling the cartridge may appear on your computer...
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..., try cleaning the print cartridge. Read the selection number on the print cartridge label and make sure it is compatible with your printer. 1 Selection number 6. Print cartridge problems 73 Troubleshooting Solution 3: Print in ink-backup mode Solution: If you do not have a replacement print cartridge, you can still print in ..., see Replace print cartridges. If the Power light continues to remove the copper electrical strip! 5. Remove the problem cartridge and print with your printer. Close the printer cover. 8. For more information, see Manually clean print cartridges.
..., try cleaning the print cartridge. Read the selection number on the print cartridge label and make sure it is compatible with your printer. 1 Selection number 6. Print cartridge problems 73 Troubleshooting Solution 3: Print in ink-backup mode Solution: If you do not have a replacement print cartridge, you can still print in ..., see Replace print cartridges. If the Power light continues to remove the copper electrical strip! 5. Remove the problem cartridge and print with your printer. Close the printer cover. 8. For more information, see Manually clean print cartridges.
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... a warm-up period of up period is called a carriage stall. Solution 2: Clear any paper jams Solution: Clear the printer of the printer. If this did not solve the issue, try the next solution. Troubleshooting 74 Troubleshooting CAUTION: Check for any loose or broken parts in the middle of any paper jams • Solution 3: Move... Print a test page. When this warm-up to two minutes. To turn off and then back on Solution: Turn the power off , proceed to www.hp.com/support. NOTE: The printer may move. For more information, see Paper jam.
... a warm-up period of up period is called a carriage stall. Solution 2: Clear any paper jams Solution: Clear the printer of the printer. If this did not solve the issue, try the next solution. Troubleshooting 74 Troubleshooting CAUTION: Check for any loose or broken parts in the middle of any paper jams • Solution 3: Move... Print a test page. When this warm-up to two minutes. To turn off and then back on Solution: Turn the power off , proceed to www.hp.com/support. NOTE: The printer may move. For more information, see Paper jam.