Maintenance and Service Guide
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This document is intended for HP authorized service providers only. Maintenance and Service Guide HP Chromebook 11A G8 Education Edition IMPORTANT!
This document is intended for HP authorized service providers only. Maintenance and Service Guide HP Chromebook 11A G8 Education Edition IMPORTANT!
Maintenance and Service Guide
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.... First Edition: February 2020 Document Part Number: L99577-001 Product notice This guide describes features that are trademarks of Advanced Micro Devices, Inc. ISP fees may apply and additional requirements may apply over time for technical or editorial errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to http...
.... First Edition: February 2020 Document Part Number: L99577-001 Product notice This guide describes features that are trademarks of Advanced Micro Devices, Inc. ISP fees may apply and additional requirements may apply over time for technical or editorial errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to http...
Maintenance and Service Guide
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... boot order ...54 Using HP Sure Recover (select products only 55 7 Using HP PC Hardware Diagnostics ...56 Using HP PC Hardware Diagnostics Windows (select products only 56 Downloading HP PC Hardware Diagnostics Windows 56 Downloading the latest HP PC Hardware Diagnostics Windows version 57 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...57 Installing HP PC Hardware Diagnostics Windows 57 Using HP PC Hardware Diagnostics UEFI ...57 Starting HP PC Hardware Diagnostics UEFI 58 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...
... boot order ...54 Using HP Sure Recover (select products only 55 7 Using HP PC Hardware Diagnostics ...56 Using HP PC Hardware Diagnostics Windows (select products only 56 Downloading HP PC Hardware Diagnostics Windows 56 Downloading the latest HP PC Hardware Diagnostics Windows version 57 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...57 Installing HP PC Hardware Diagnostics Windows 57 Using HP PC Hardware Diagnostics UEFI ...57 Starting HP PC Hardware Diagnostics UEFI 58 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...
Maintenance and Service Guide
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... 16 GB and 8 GB configurations DDR4-2666, 1.2 V, nonupgradeable, onboard system memory in 16 GB and 8 GB configurations Storage Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 64/32/16/8 GB configurations Audio and video Fixed (no tilt), 720p HD WKCD camera integrated into display assembly Single microphone with appropriate echo-cancellation, noise-suppression software Dual speakers Wireless Integrated wireless local area network (WLAN) with soldered...
... 16 GB and 8 GB configurations DDR4-2666, 1.2 V, nonupgradeable, onboard system memory in 16 GB and 8 GB configurations Storage Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 64/32/16/8 GB configurations Audio and video Fixed (no tilt), 720p HD WKCD camera integrated into display assembly Single microphone with appropriate echo-cancellation, noise-suppression software Dual speakers Wireless Integrated wireless local area network (WLAN) with soldered...
Maintenance and Service Guide
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...WARNING! Reads optional memory cards that enable you to the jack, the computer speakers are located, and how they work. Hold the card label-side up, with connectors facing the computer. 2. To remove a card: ▲ Press in (microphone) combo jack (2) microSD™ memory card reader (3) USB SuperSpeed port (4) AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. Connects a USB device, such as a cell phone, camera, activity tracker, or...
...WARNING! Reads optional memory cards that enable you to the jack, the computer speakers are located, and how they work. Hold the card label-side up, with connectors facing the computer. 2. To remove a card: ▲ Press in (microphone) combo jack (2) microSD™ memory card reader (3) USB SuperSpeed port (4) AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. Connects a USB device, such as a cell phone, camera, activity tracker, or...
Maintenance and Service Guide
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.... The #2/ black WLAN antenna cable connects to the computer. 3. Before removing the WLAN module, follow these steps: 1. Remove the keyboard/top cover (see Battery on page 32). Remove the WLAN module: 1. WLAN module Table 5-5 WLAN module spare part information Description Qualcomm QCA6174A-5 ac 2×2 + Bluetooth® 4.2 M.2 2230 PCI-e WW WLAN module Spare part number L54709-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in...
.... The #2/ black WLAN antenna cable connects to the computer. 3. Before removing the WLAN module, follow these steps: 1. Remove the keyboard/top cover (see Battery on page 32). Remove the WLAN module: 1. WLAN module Table 5-5 WLAN module spare part information Description Qualcomm QCA6174A-5 ac 2×2 + Bluetooth® 4.2 M.2 2230 PCI-e WW WLAN module Spare part number L54709-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in...
Maintenance and Service Guide
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..., heat sink, and replacement thermal material. Remove the keyboard/top cover (see Battery on page 32). 6. Disconnect the battery cable from the system board (see Keyboard/top cover on , and then shut it down the computer. Release the shielding (1) that covers the display panel cable connector. 5. Disconnect the webcam module cable (3) from the computer. 4. Component replacement procedures 39 Table 5-7 System board spare part information Description Spare part number Equipped with an AMD...
..., heat sink, and replacement thermal material. Remove the keyboard/top cover (see Battery on page 32). 6. Disconnect the battery cable from the system board (see Keyboard/top cover on , and then shut it down the computer. Release the shielding (1) that covers the display panel cable connector. 5. Disconnect the webcam module cable (3) from the computer. 4. Component replacement procedures 39 Table 5-7 System board spare part information Description Spare part number Equipped with an AMD...
Maintenance and Service Guide
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... can be created on -screen instructions. NOTE: If you can change the computer boot order. Go to http://www.hp.com/support, select your country or region, and then follow the on a bootable USB flash drive using the HP Recovery media, you cannot create recovery media yourself, contact support to obtain recovery discs. This is used to obtain recovery discs. Access the system Startup menu. Turn on the location of devices listed in BIOS where the computer looks for boot options. To recover your country...
... can be created on -screen instructions. NOTE: If you can change the computer boot order. Go to http://www.hp.com/support, select your country or region, and then follow the on a bootable USB flash drive using the HP Recovery media, you cannot create recovery media yourself, contact support to obtain recovery discs. This is used to obtain recovery discs. Access the system Startup menu. Turn on the location of devices listed in BIOS where the computer looks for boot options. To recover your country...
Maintenance and Service Guide
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... generated. To download HP PC Hardware Diagnostics Windows by using the product name or number. Go to the selected location. In the Diagnostics section, select Download, and then follow the on page 58. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to download and create the HP UEFI support environment because...
... generated. To download HP PC Hardware Diagnostics Windows by using the product name or number. Go to the selected location. In the Diagnostics section, select Download, and then follow the on page 58. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to download and create the HP UEFI support environment because...
Maintenance and Service Guide
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... performing a system recovery on your computer hard drive, including your computer. 5. IMPORTANT: Resetting permanently erases everything on your computer. To reset your data to an optional USB flash drive or SD memory card or through Google Drive. NOTE: The account you recover your downloaded files. 9 Backing up, resetting, and recovering Backing up You can perform a recovery. Resetting A factory reset erases all the information on Google Drive or an external storage device. If possible...
... performing a system recovery on your computer hard drive, including your computer. 5. IMPORTANT: Resetting permanently erases everything on your computer. To reset your data to an optional USB flash drive or SD memory card or through Google Drive. NOTE: The account you recover your downloaded files. 9 Backing up, resetting, and recovering Backing up You can perform a recovery. Resetting A factory reset erases all the information on Google Drive or an external storage device. If possible...
Maintenance and Service Guide
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... you need the following: ● A USB flash drive or SD memory card with Internet access. Creating recovery media Use recovery media to cancel the recovery during recovery. ● Your computer displaying the "Chrome OS is missing or damaged" screen displaying on the computer. 2. Recovering the Chrome operating system To recover the Chrome operating system on any computer. To enter recovery mode, press and hold the power button until the process is not already displayed: - If this storage device when the recovery media...
... you need the following: ● A USB flash drive or SD memory card with Internet access. Creating recovery media Use recovery media to cancel the recovery during recovery. ● Your computer displaying the "Chrome OS is missing or damaged" screen displaying on the computer. 2. Recovering the Chrome operating system To recover the Chrome operating system on any computer. To enter recovery mode, press and hold the power button until the process is not already displayed: - If this storage device when the recovery media...
Maintenance and Service Guide
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... Hard Drive Utilities. c. Select Hard Drive Utilities. Turn on -screen instructions to clear, and then follow the on or restart the computer, and then quickly press esc. b. Select the Main menu, and then select Reset BIOS Security to Reset Fingerprint Sensor; During the reboot, press esc while the "Press the ESC key for Disk Sanitizer to reject. k. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one...
... Hard Drive Utilities. c. Select Hard Drive Utilities. Turn on -screen instructions to clear, and then follow the on or restart the computer, and then quickly press esc. b. Select the Main menu, and then select Reset BIOS Security to Reset Fingerprint Sensor; During the reboot, press esc while the "Press the ESC key for Disk Sanitizer to reject. k. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one...
Maintenance and Service Guide
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... Using HP Sure Start (select models only) on the HP website; Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is protected protected device via the host processor. System BIOS code is updated. firmware, and critical computer configuration data for nonvolatile memory usage Nonvolatile memory type Amount (Size) Does this This memory is programmed A utility must be written to this ROM in a data bytes computer. accessible) System BIOS...
... Using HP Sure Start (select models only) on the HP website; Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is protected protected device via the host processor. System BIOS code is updated. firmware, and critical computer configuration data for nonvolatile memory usage Nonvolatile memory type Amount (Size) Does this This memory is programmed A utility must be written to this ROM in a data bytes computer. accessible) System BIOS...
Maintenance and Service Guide
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... -screen instructions. Management Engine Code is configured to enforce hardware protection to block all direct read/write access to the flash. Only firmware updates digitally signed by an administrator using this area. Bluetooth flash 2 Mb (select products only) No Yes Stores Bluetooth flash is typically data. not made and firmware. Only a digitally signed application can the BIOS settings be entered at the factory. Unique Provisioning Data can be used for updating the firmware...
... -screen instructions. Management Engine Code is configured to enforce hardware protection to block all direct read/write access to the flash. Only firmware updates digitally signed by an administrator using this area. Bluetooth flash 2 Mb (select products only) No Yes Stores Bluetooth flash is typically data. not made and firmware. Only a digitally signed application can the BIOS settings be entered at the factory. Unique Provisioning Data can be used for updating the firmware...
Maintenance and Service Guide
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... can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to change the configuration of software programs from a legacy BIOS? How can write to factory defaults and data erased? a. What is not installed in Computer Setup (BIOS) to allow you upgrade or downgrade the OS. 3. See question and answer 6 for information about resetting the keys. HP has provided options in a computer. This message relates to clearing the...
... can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to change the configuration of software programs from a legacy BIOS? How can write to factory defaults and data erased? a. What is not installed in Computer Setup (BIOS) to allow you upgrade or downgrade the OS. 3. See question and answer 6 for information about resetting the keys. HP has provided options in a computer. This message relates to clearing the...
Maintenance and Service Guide
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... then quickly press esc. Secure Boot is attacked, HP Sure Start restores the BIOS to http://www.hp.com/support. Use the same Secure Boot access procedure you enabled Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys. a. Those select computer models ship with HP Sure Start, a technology that continuously monitors your product, and then follow the on -screen instructions. Turn on HP Sure Start, go to its previously safe state, without user...
... then quickly press esc. Secure Boot is attacked, HP Sure Start restores the BIOS to http://www.hp.com/support. Use the same Secure Boot access procedure you enabled Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys. a. Those select computer models ship with HP Sure Start, a technology that continuously monitors your product, and then follow the on -screen instructions. Turn on HP Sure Start, go to its previously safe state, without user...
Maintenance and Service Guide
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... operating system 64 Chromebook Recovery Utility 64 recovery media 64 system restore point, creating 53 T thermal pad replacement 42 spare part number 14, 42 Thermal Pad Kit, spare part number 14, 42 touchpad removal 29 spare part numbers 13, 29 touchpad bracket removal 29 spare part number 13, 29 touchpad cable removal 28 spare part number 13, 28 touchPad zone 7 transporting guidelines 21 traveling with the computer 10 U USB SuperSpeed port 3, 5 USB Type-C power connector and port 5 USB Type-C power connector and SuperSpeed port 4 V vents 8 video, product description 1 W webcam module removal...
... operating system 64 Chromebook Recovery Utility 64 recovery media 64 system restore point, creating 53 T thermal pad replacement 42 spare part number 14, 42 Thermal Pad Kit, spare part number 14, 42 touchpad removal 29 spare part numbers 13, 29 touchpad bracket removal 29 spare part number 13, 29 touchpad cable removal 28 spare part number 13, 28 touchPad zone 7 transporting guidelines 21 traveling with the computer 10 U USB SuperSpeed port 3, 5 USB Type-C power connector and port 5 USB Type-C power connector and SuperSpeed port 4 V vents 8 video, product description 1 W webcam module removal...
User Guide
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... Sleep mode. ● White: The AC adapter is connected, and the battery is fully charged. ● Amber: The AC adapter is connected, and the battery is on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To remove a card: ▲ Press in (microphone) combo jack (2) microSD™ memory card reader (3) USB port (4) AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable...
... Sleep mode. ● White: The AC adapter is connected, and the battery is fully charged. ● Amber: The AC adapter is connected, and the battery is on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To remove a card: ▲ Press in (microphone) combo jack (2) microSD™ memory card reader (3) USB port (4) AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable...
User Guide
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... AC adapter. NOTE: You must be installed from the device before you need the following: ● A USB flash drive or SD memory card with Internet access. Recovering the Chrome operating system To recover the Chrome operating system on the computer, press and hold esc+f3, and then press the power button. To enter recovery mode, press and hold the esc+f3 keys, and then press the power button. Creating recovery media Use recovery media to http://www.support.google.com...
... AC adapter. NOTE: You must be installed from the device before you need the following: ● A USB flash drive or SD memory card with Internet access. Recovering the Chrome operating system To recover the Chrome operating system on the computer, press and hold esc+f3, and then press the power button. To enter recovery mode, press and hold the esc+f3 keys, and then press the power button. Creating recovery media Use recovery media to http://www.support.google.com...
User Guide
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...screen action key 8 H headphone (audio-out) jack 1 HP Assistive Policy 24 I input power 21 internal microphone, identifying 4 International Association of Accessibility Professionals 24 J jacks audio-in (microphone) 1 audio-out (headphone) 1 K keys esc 7 L labels Bluetooth 11 regulatory 11 serial number 10 service 10 wireless certification 11 WLAN 11 lights AC adapter and battery 1 camera 4 M microphone (audio-in) jack, identifying 1 microSD memory card reader, identifying 1 mute action key 8 N nano security cable slot, identifying 3 next window action key 8 O operating environment 22 P ports...
...screen action key 8 H headphone (audio-out) jack 1 HP Assistive Policy 24 I input power 21 internal microphone, identifying 4 International Association of Accessibility Professionals 24 J jacks audio-in (microphone) 1 audio-out (headphone) 1 K keys esc 7 L labels Bluetooth 11 regulatory 11 serial number 10 service 10 wireless certification 11 WLAN 11 lights AC adapter and battery 1 camera 4 M microphone (audio-in) jack, identifying 1 microSD memory card reader, identifying 1 mute action key 8 N nano security cable slot, identifying 3 next window action key 8 O operating environment 22 P ports...