HP Color LaserJet CP6015 Series - User Guide
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...the product 234 Output is curled or wrinkled 234 Product will not duplex or duplexes incorrectly 235 Understand lights on the formatter 236 HP Jetdirect LEDs ...236 Heartbeat LED ...236 Solve image quality problems ...237 Example print quality problems 237 Repetitive defects ruler ... Order through service or support providers 256 Order directly through the embedded Web server (for printers that are connected to a network) ...256 Order directly through the HP Easy Printer Care software 256 Part numbers ...257 Accessories ...257 Print cartridges ...257 Image drums ...257 Maintenance kits ...
...the product 234 Output is curled or wrinkled 234 Product will not duplex or duplexes incorrectly 235 Understand lights on the formatter 236 HP Jetdirect LEDs ...236 Heartbeat LED ...236 Solve image quality problems ...237 Example print quality problems 237 Repetitive defects ruler ... Order through service or support providers 256 Order directly through the embedded Web server (for printers that are connected to a network) ...256 Order directly through the HP Easy Printer Care software 256 Part numbers ...257 Accessories ...257 Print cartridges ...257 Image drums ...257 Maintenance kits ...
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If SLEEP MODE is either LOW or HIGH, depending on the formatter. The LOW setting has a shorter wake-up time than the HIGH setting. To display: Press Menu, select CONFIGURE DEVICE, and then select RESETS. Resets calibration ...
If SLEEP MODE is either LOW or HIGH, depending on the formatter. The LOW setting has a shorter wake-up time than the HIGH setting. To display: Press Menu, select CONFIGURE DEVICE, and then select RESETS. Resets calibration ...
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Locate the black formatter pressure release tabs on the black tabs to pull the formatter board from the product. Gently pull on the formatter board in the rear of the product. 4. Place the formatter board on a clean, flat, grounded surface. 158 Chapter 11 Manage and maintain the product ENWW Gently press the black tabs toward each other. 5. 3.
Locate the black formatter pressure release tabs on the black tabs to pull the formatter board from the product. Gently pull on the formatter board in the rear of the product. 4. Place the formatter board on a clean, flat, grounded surface. 158 Chapter 11 Manage and maintain the product ENWW Gently press the black tabs toward each other. 5. 3.
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... hard disk assembly plugged in slot 2. 9. To replace a DIMM that is currently installed in either slot, spread the latches apart on the bottom of the formatter board, and then pinch the tab to add or replace the DIMM in , lay it to the side to allow space to release the end...
... hard disk assembly plugged in slot 2. 9. To replace a DIMM that is currently installed in either slot, spread the latches apart on the bottom of the formatter board, and then pinch the tab to add or replace the DIMM in , lay it to the side to allow space to release the end...
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... contacts are using the correct type of the slot, and then slide the board back into place. Push down on the formatter board. 14. XOXXOOXXOOXO XOXOXXOOXOXO XOXOXO XIOXIO XIOXIOXIXO XIOXIO XIOXIOXIXO XIOXIO XIOXIOXIXO XIOXIO XIOXIOXIXO OXIXO OXIXO OXIXO OXIXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO... XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXOXOXOXO XOXOXOXOXOXO XOXO XOXOXO NOTE: If you had moved the hard disk assembly to the formatter board, ensure the formatter board is fully seated. If you have difficulty inserting the DIMM, make sure you are not visible. Be sure ...
... contacts are using the correct type of the slot, and then slide the board back into place. Push down on the formatter board. 14. XOXXOOXXOOXO XOXOXXOOXOXO XOXOXO XIOXIO XIOXIOXIXO XIOXIO XIOXIOXIXO XIOXIO XIOXIOXIXO XIOXIO XIOXIOXIXO OXIXO OXIXO OXIXO OXIXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO... XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXOXOXOXO XOXOXOXOXOXO XOXO XOXOXO NOTE: If you had moved the hard disk assembly to the formatter board, ensure the formatter board is fully seated. If you have difficulty inserting the DIMM, make sure you are not visible. Be sure ...
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12 Solve problems ● Solving general problems ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Performance problems ● Solve network connectivity problems ● Product software problems ● Solve common Macintosh problems ENWW 175
12 Solve problems ● Solving general problems ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Performance problems ● Solve network connectivity problems ● Product software problems ● Solve common Macintosh problems ENWW 175
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...10.10.03 = Missing e-label on The black print cartridge is defective and needs to at www.hp.com/support/ cljcp6015. 2. If replacing the print cartridge does not fix the problem, replace the ...a new print cartridge. 10.XX.YY SUPPLY MEMORY ERROR For help press (Help button) REPLACE COLOR PRINT CARTRIDGES To continue turn off then on One of the cyan, magenta, or yellow print cartridges... button) REPLACE BLACK PRINT CARTRIDGE To continue turn the power off then on to replace the formatter. 180 Chapter 12 Solve problems ENWW If the error persists, you might need to continue. 10...
...10.10.03 = Missing e-label on The black print cartridge is defective and needs to at www.hp.com/support/ cljcp6015. 2. If replacing the print cartridge does not fix the problem, replace the ...a new print cartridge. 10.XX.YY SUPPLY MEMORY ERROR For help press (Help button) REPLACE COLOR PRINT CARTRIDGES To continue turn off then on One of the cyan, magenta, or yellow print cartridges... button) REPLACE BLACK PRINT CARTRIDGE To continue turn the power off then on to replace the formatter. 180 Chapter 12 Solve problems ENWW If the error persists, you might need to continue. 10...
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...HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 57.XX ERROR To continue turn off then on the formatter. DIMM slot 2 faces toward the outside of the formatter board closest to www.hp.com/ support/cljcp6015.) 184 Chapter 12 Solve... Reseat the fuser. To continue turn off then on 52. If the message persists, contact HP Support at www.hp.com/support/cljcp6015. 50.X FUSER ERROR A fuser error has occurred. ERROR A printer error has occurred. Turn power off then on 53.XY.ZZ CHECK RAM DIMM SLOT A ...
...HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 57.XX ERROR To continue turn off then on the formatter. DIMM slot 2 faces toward the outside of the formatter board closest to www.hp.com/ support/cljcp6015.) 184 Chapter 12 Solve... Reseat the fuser. To continue turn off then on 52. If the message persists, contact HP Support at www.hp.com/support/cljcp6015. 50.X FUSER ERROR A fuser error has occurred. ERROR A printer error has occurred. Turn power off then on 53.XY.ZZ CHECK RAM DIMM SLOT A ...
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... FAILED A PJL file system command attempted to reinitialize This message can be written to it. To clear press (Checkmark button) Wait for printer to perform an illogical operation. No action is necessary. No action is necessary. Turn product off . 2. Disconnect the USB storage accessory, and...on . The user has exited Diagnostics. No action is lifting paper for a variety of powersave mode. ENWW Control-panel messages 199 A new formatter has been installed with an old engine or a new engine has been installed with a new USB storage accessory. WAITING FOR TRAY TO LIFT ...
... FAILED A PJL file system command attempted to reinitialize This message can be written to it. To clear press (Checkmark button) Wait for printer to perform an illogical operation. No action is necessary. No action is necessary. Turn product off . 2. Disconnect the USB storage accessory, and...on . The user has exited Diagnostics. No action is lifting paper for a variety of powersave mode. ENWW Control-panel messages 199 A new formatter has been installed with an old engine or a new engine has been installed with a new USB storage accessory. WAITING FOR TRAY TO LIFT ...
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...1 Heartbeat LED 2 HP Jetdirect LEDs HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. See the HP support flyer, or go /cljcp6015_firmware. 236 Chapter 12 Solve problems ENWW Understand lights on the formatter Three LEDs on the formatter indicate that the formatter is initializing after you...LINK SPEED, and then press the checkmark button . 6. Heartbeat LED The heartbeat LED indicates that the product is off, the formatter might have a problem. Select the appropriate link speed, and then press the checkmark button . While the product is functioning correctly....
...1 Heartbeat LED 2 HP Jetdirect LEDs HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. See the HP support flyer, or go /cljcp6015_firmware. 236 Chapter 12 Solve problems ENWW Understand lights on the formatter Three LEDs on the formatter indicate that the formatter is initializing after you...LINK SPEED, and then press the checkmark button . 6. Heartbeat LED The heartbeat LED indicates that the product is off, the formatter might have a problem. Select the appropriate link speed, and then press the checkmark button . While the product is functioning correctly....
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Print a configuration page (see Information pages on the formatter is lit. On the HP Jetdirect configuration page, verify the following items for assistance. 248 Chapter 12 Solve problems ENWW Print a document from another computer. ● To verify that ... product is having problems communicating with the network, use the information in the past. See Understand lights on the formatter on a network. ● Make sure that the network cable is ready. NOTE: The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX, Novell NetWare, AppleTalk, and DCL/LLC). ...
Print a configuration page (see Information pages on the formatter is lit. On the HP Jetdirect configuration page, verify the following items for assistance. 248 Chapter 12 Solve problems ENWW Print a document from another computer. ● To verify that ... product is having problems communicating with the network, use the information in the past. See Understand lights on the formatter on a network. ● Make sure that the network cable is ready. NOTE: The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX, Novell NetWare, AppleTalk, and DCL/LLC). ...
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... the time of disposal will help to conserve natural resources and ensure that it over to dispose of your waste equipment by accessing the HP Web site at end-of-life. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (...example, toner) can be disposed of with your other household waste. Type Weight Location User removable Carbon monofluoride lithium battery 0.8 grams Formatter board No This product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at www...
... the time of disposal will help to conserve natural resources and ensure that it over to dispose of your waste equipment by accessing the HP Web site at end-of-life. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (...example, toner) can be disposed of with your other household waste. Type Weight Location User removable Carbon monofluoride lithium battery 0.8 grams Formatter board No This product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at www...
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...150 cover pages 65, 125 covers, locating 6 custom-size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data light locating 12 date, setting 148 Declaration of Conformity 279 default...formatter lights 236 fraud hotline 150 fuser cleaning 241 error messages 184 G gateway, setting default 79 gateways 79 glossy paper, supported 119 graphical display, control panel 12 grayscale printing 131 H hard disk erasing 146 heartbeat LED 236 held jobs 113 help, Show Me How menu 16 HP Customer Care 264 HP Easy Printer...
...150 cover pages 65, 125 covers, locating 6 custom-size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data light locating 12 date, setting 148 Declaration of Conformity 279 default...formatter lights 236 fraud hotline 150 fuser cleaning 241 error messages 184 G gateway, setting default 79 gateways 79 glossy paper, supported 119 graphical display, control panel 12 grayscale printing 131 H hard disk erasing 146 heartbeat LED 236 held jobs 113 help, Show Me How menu 16 HP Customer Care 264 HP Easy Printer...
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...firmware updates 173 installing 162 lights 236 models including 2 HP Jetdirect print servers installing 162 HP Printer Utility 63, 64 HP Printer Utility, Macintosh 63 HP tough paper 121 HP Universal Print Driver 52 HP Web Jetadmin firmware updates 172 HP-UX software 59 humidity requirements 271 I I/O (input...locating 12 Korean EMI statement 281 L LAN-connector 4 landscape orientation setting, Windows 126 languages, printer 4 laser safety statements 281 letterhead paper, loading 128 lights control panel 12 formatter 236 link speed 41 Linux software 59 loading Show Me How menu 16 tray 1 92 Trays ...
...firmware updates 173 installing 162 lights 236 models including 2 HP Jetdirect print servers installing 162 HP Printer Utility 63, 64 HP Printer Utility, Macintosh 63 HP tough paper 121 HP Universal Print Driver 52 HP Web Jetadmin firmware updates 172 HP-UX software 59 humidity requirements 271 I I/O (input...locating 12 Korean EMI statement 281 L LAN-connector 4 landscape orientation setting, Windows 126 languages, printer 4 laser safety statements 281 letterhead paper, loading 128 lights control panel 12 formatter 236 link speed 41 Linux software 59 loading Show Me How menu 16 tray 1 92 Trays ...
Service Manual
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Sequence of operation ...114 Formatter system ...116 Sleep mode ...116 Resolution ...117 Input/output ...117 CPU ...117 Memory ...117 Hard disk ...117 Random-access memory 117 DIMM slot ...118 Firmware ...... detection ...130 Low-voltage power supply 130 Overcurrent/overvoltage protection 131 Safety ...131 Voltage detection 131 Sleep (powersave) mode 131 High-voltage power supply 131 Laser/scanner system ...134 Image-formation system ...136 Image-formation process 137 Step 1: Pre-exposure 138 Step 2: Primary charging 138 Step...
Sequence of operation ...114 Formatter system ...116 Sleep mode ...116 Resolution ...117 Input/output ...117 CPU ...117 Memory ...117 Hard disk ...117 Random-access memory 117 DIMM slot ...118 Firmware ...... detection ...130 Low-voltage power supply 130 Overcurrent/overvoltage protection 131 Safety ...131 Voltage detection 131 Sleep (powersave) mode 131 High-voltage power supply 131 Laser/scanner system ...134 Image-formation system ...136 Image-formation process 137 Step 1: Pre-exposure 138 Step 2: Primary charging 138 Step...
Service Manual
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...parts ...190 Fuser ...191 Transfer roller ...194 Intermediate-transfer belt (ITB 196 Tray-1 pickup and separation rollers 199 Tray-2, -3, -4, and -5 pickup rollers 201 Formatter ...203 1 x 500-sheet input tray installation 206 3 x 500-sheet input tray installation 207 Tray 2 ...208 Trays 3, 4, and 5 ...208 Removal sequence...sequence 2B ...231 Intermediate-transfer belt (ITB) motor 231 Removal sequence 2C ...232 Face-down output bin 232 Left cover ...233 Laser/scanner-fan duct 234 Removal sequence 2D ...236 Print-cartridge driver PCA 236 Removal sequence 3 ...238 Rear-left cover ...239 ...
...parts ...190 Fuser ...191 Transfer roller ...194 Intermediate-transfer belt (ITB 196 Tray-1 pickup and separation rollers 199 Tray-2, -3, -4, and -5 pickup rollers 201 Formatter ...203 1 x 500-sheet input tray installation 206 3 x 500-sheet input tray installation 207 Tray 2 ...208 Trays 3, 4, and 5 ...208 Removal sequence...sequence 2B ...231 Intermediate-transfer belt (ITB) motor 231 Removal sequence 2C ...232 Face-down output bin 232 Left cover ...233 Laser/scanner-fan duct 234 Removal sequence 2D ...236 Print-cartridge driver PCA 236 Removal sequence 3 ...238 Rear-left cover ...239 ...
Service Manual
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Understand lights on the formatter 494 HP Jetdirect LEDs 494 Heartbeat LED 495 Engine-test button ...495 Diagnostics menu ...496 Diagnostics mode ...496 Diagnostics that put the engine into the special diagnostics ... test (special-mode test 501 Manual sensor test 2 (special-mode test 502 Component tests ...503 Component test (special-mode test 503 Print/stop test ...507 Color-band test ...507 Service mode functions ...508 Service menu ...508 Product resets ...509 Restore factory-set defaults 509 Hard disk initialization 510 NVRAM initialization 510...
Understand lights on the formatter 494 HP Jetdirect LEDs 494 Heartbeat LED 495 Engine-test button ...495 Diagnostics menu ...496 Diagnostics mode ...496 Diagnostics that put the engine into the special diagnostics ... test (special-mode test 501 Manual sensor test 2 (special-mode test 502 Component tests ...503 Component test (special-mode test 503 Print/stop test ...507 Color-band test ...507 Service mode functions ...508 Service menu ...508 Product resets ...509 Restore factory-set defaults 509 Hard disk initialization 510 NVRAM initialization 510...
Service Manual
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...output bin ...232 Remove left cover (1 of 2) ...233 Remove left cover (2 of 2) ...233 Remove the laser/scanner-fan duct (1 of 3 234 Remove the laser/scanner-fan duct (2 of 3 234 Remove the laser/scanner-fan duct (3 of 3 235 Remove the print-cartridge driver PCA (1 of 3 236 Remove the print...high-voltage power supply PCA (B) (2 of 3 242 Remove the high-voltage power supply PCA (B) (3 of 3 243 Remove the formatter case (1 of 3 244 Remove the formatter case (2 of 3 244 Remove the formatter case (3 of 3 245 Remove the DC controller PCA (1 of 2 246 Remove the DC controller PCA (2 of 2 247 ...
...output bin ...232 Remove left cover (1 of 2) ...233 Remove left cover (2 of 2) ...233 Remove the laser/scanner-fan duct (1 of 3 234 Remove the laser/scanner-fan duct (2 of 3 234 Remove the laser/scanner-fan duct (3 of 3 235 Remove the print-cartridge driver PCA (1 of 3 236 Remove the print...high-voltage power supply PCA (B) (2 of 3 242 Remove the high-voltage power supply PCA (B) (3 of 3 243 Remove the formatter case (1 of 3 244 Remove the formatter case (2 of 3 244 Remove the formatter case (3 of 3 245 Remove the DC controller PCA (1 of 2 246 Remove the DC controller PCA (2 of 2 247 ...
Service Manual
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... factory defaults. Resets calibration values on your country/region. 44 Chapter 2 Control panel ENWW If SLEEP MODE is either LOW or HIGH, depending on the formatter. The LOW setting has a shorter wake-up time than the HIGH setting. Item RESTORE FACTORY SETTINGS Values RESET CALIBRATION SLEEP MODE OFF LOW HIGH Description...
... factory defaults. Resets calibration values on your country/region. 44 Chapter 2 Control panel ENWW If SLEEP MODE is either LOW or HIGH, depending on the formatter. The LOW setting has a shorter wake-up time than the HIGH setting. Item RESTORE FACTORY SETTINGS Values RESET CALIBRATION SLEEP MODE OFF LOW HIGH Description...
Service Manual
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Place the formatter board on the black tabs to pull the formatter board from the product. 3. Gently pull on a clean, flat, grounded surface. 92 Chapter 4 Manage and maintain the product ENWW Gently press the black tabs toward each other. 5. Locate the black formatter pressure release tabs on the formatter board in the rear of the product. 4.
Place the formatter board on the black tabs to pull the formatter board from the product. 3. Gently pull on a clean, flat, grounded surface. 92 Chapter 4 Manage and maintain the product ENWW Gently press the black tabs toward each other. 5. Locate the black formatter pressure release tabs on the formatter board in the rear of the product. 4.