HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
Page 11
...there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the operating system locale rather than the print driver language. The default paper size is missing part of a graphic. The Universal Print Driver supports SNMPv1 and v2. Managed Printer Lists issues... • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. ...
...there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the operating system locale rather than the print driver language. The default paper size is missing part of a graphic. The Universal Print Driver supports SNMPv1 and v2. Managed Printer Lists issues... • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. ...
HP Printers - Supported Citrix Presentation Server environments
Page 26
... for HP printers Printer setup - Printers tested HP Deskjet 5650 Software tested Citrix XenApp Server 5.0 HP Deskjet D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000...
... for HP printers Printer setup - Printers tested HP Deskjet 5650 Software tested Citrix XenApp Server 5.0 HP Deskjet D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000...
HP Printers - Supported Citrix Presentation Server environments
Page 32
... server problems when printing to the Citrix XenApp™ Server farm and the autocreation of client printers that use with client printers. The client then connected to the client system using that particular HP driver. There were no issues with preventing the HP LaserJet/Business Inkjet/Designjet/Deskjet printer from the HP Driver Support website. Test methodology An HP LaserJet...
... server problems when printing to the Citrix XenApp™ Server farm and the autocreation of client printers that use with client printers. The client then connected to the client system using that particular HP driver. There were no issues with preventing the HP LaserJet/Business Inkjet/Designjet/Deskjet printer from the HP Driver Support website. Test methodology An HP LaserJet...
HP Printers - Supported Citrix Presentation Server environments
Page 35
... 35 Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet ...5400 Series (61.53.25.9) Known issues with Citrix XenApp™ Server 5. Citrix-tested HP Scanners/All-in-One devices Citrix tested the following HP Scanners/All-in -One setup - Throughout the testing, no problems...
... 35 Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet ...5400 Series (61.53.25.9) Known issues with Citrix XenApp™ Server 5. Citrix-tested HP Scanners/All-in-One devices Citrix tested the following HP Scanners/All-in -One setup - Throughout the testing, no problems...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 61
... that help solve specific problems and determine additional services that is linked directly to the printer. Specific status and configuration information about the printer is retained and directed to locate information or complete tasks. ● hp instant support. ENWW HP Embedded Web Server 43 For...off-product solutions Links on a computer that might be available for the printer. ● Product Support. Connects to an HP product-support screen where you can search for information, contact the HP customer-care home page, or find additional resources for Supplies. NOTE For...
... that help solve specific problems and determine additional services that is linked directly to the printer. Specific status and configuration information about the printer is retained and directed to locate information or complete tasks. ● hp instant support. ENWW HP Embedded Web Server 43 For...off-product solutions Links on a computer that might be available for the printer. ● Product Support. Connects to an HP product-support screen where you can search for information, contact the HP customer-care home page, or find additional resources for Supplies. NOTE For...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 65
... or uniform resource locators (URLs) for fixing the problem. Software description Figure 2-10 HP EWS Settings tab - Security and password controls give management information systems (MIS) managers the level of control that can automatically send e-mail alerts about printing problems or job status to any printer that they require within their network environments. Configure...
... or uniform resource locators (URLs) for fixing the problem. Software description Figure 2-10 HP EWS Settings tab - Security and password controls give management information systems (MIS) managers the level of control that can automatically send e-mail alerts about printing problems or job status to any printer that they require within their network environments. Configure...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 136
... as , charts). ● Pictures. Specifies how color images are available, depending on the printer. HP drivers for Windows 118 Chapter 4 HP PCL 6, PCL 5, and PS Emulation drivers for photographs or pictures where the colors blend together. ● Proof. Specifies how to download TrueType fonts for color matching. If compatibility problems occur, disable the feature. For images requiring...
... as , charts). ● Pictures. Specifies how color images are available, depending on the printer. HP drivers for Windows 118 Chapter 4 HP PCL 6, PCL 5, and PS Emulation drivers for photographs or pictures where the colors blend together. ● Proof. Specifies how to download TrueType fonts for color matching. If compatibility problems occur, disable the feature. For images requiring...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 200
... Options such as Watermarks, Pages per sheet and Booklet Printing might print using these options without problems. Select Disabled and print the document again if you encounter problems. NOTE In some cases, disabling Postscript Passthrough can cause unexpected results within a software program. For...additional capabilities for most print jobs. When this option is selected, the printer connection type is selected, images sent as JPEG are printed as outline (Type 1) fonts. HP drivers for Windows 182 Chapter 4 HP PCL 6, PCL 5, and PS Emulation drivers for which the driver downloads ...
... Options such as Watermarks, Pages per sheet and Booklet Printing might print using these options without problems. Select Disabled and print the document again if you encounter problems. NOTE In some cases, disabling Postscript Passthrough can cause unexpected results within a software program. For...additional capabilities for most print jobs. When this option is selected, the printer connection type is selected, images sent as JPEG are printed as outline (Type 1) fonts. HP drivers for Windows 182 Chapter 4 HP PCL 6, PCL 5, and PS Emulation drivers for which the driver downloads ...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 227
... Follow these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the printer from the list, and then browse manually for example, Generic PostScript Printer). 3. Choose the HP Color LaserJet cp4005.gz file and drag it to /Applications/HP EWS Device Configuration and run the HP Uninstaller application. In Mac OS X V10.2.8 or...
... Follow these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the printer from the list, and then browse manually for example, Generic PostScript Printer). 3. Choose the HP Color LaserJet cp4005.gz file and drag it to /Applications/HP EWS Device Configuration and run the HP Uninstaller application. In Mac OS X V10.2.8 or...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 250
...; Asset number ● Company name ● Contact person ● Product name ● Device model ● Device serial number The product name, printer model, and printer serial number are generated automatically. Because this view shows the product status, it can configure the other information on this screen from the Device... of the screen might vary, depending on the Settings tab. You can help you were standing at the product. Figure 6-55 HP EWS - Device Information screen Control Panel The Control Panel screen shows the product control-panel display as if you troubleshoot...
...; Asset number ● Company name ● Contact person ● Product name ● Device model ● Device serial number The product name, printer model, and printer serial number are generated automatically. Because this view shows the product status, it can configure the other information on this screen from the Device... of the screen might vary, depending on the Settings tab. You can help you were standing at the product. Figure 6-55 HP EWS - Device Information screen Control Panel The Control Panel screen shows the product control-panel display as if you troubleshoot...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 254
... print cartridges or fixing jams, and could receive advanced warning when toner is configured, alerts are configuring the identity of the product. Macintosh Figure 6-59 HP EWS - For example, if you type anyone @your organization. 2. E-mail Server screen Configuring outgoing e-mail You must configure outgoing e-mail if you are automatically triggered..., you intend to configure outgoing mail.) ● The TCP/IP address of the product. More than one individual can set up the product to send problem and status alerts to anyone @your.company.com is used to save the changes.
... print cartridges or fixing jams, and could receive advanced warning when toner is configured, alerts are configuring the identity of the product. Macintosh Figure 6-59 HP EWS - For example, if you type anyone @your organization. 2. E-mail Server screen Configuring outgoing e-mail You must configure outgoing e-mail if you are automatically triggered..., you intend to configure outgoing mail.) ● The TCP/IP address of the product. More than one individual can set up the product to send problem and status alerts to anyone @your.company.com is used to save the changes.
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 259
... that you need to locate the product to replace supplies or fix a problem. The printer TCP/IP address, printer name, printer model, and serial number are sent from the Information tab. It also appears in the HP EWS. 2. ENWW HP Embedded Web Server (EWS) 241 The information that can be useful if... of your choice for the printer, assign an asset number, and configure the company name, the person to appear in e-mail messages that are also available on the Device Information screen that is shown in which the HP EWS screens appear. Figure 6-64 HP EWS - The Language screen ...
... that you need to locate the product to replace supplies or fix a problem. The printer TCP/IP address, printer name, printer model, and serial number are sent from the Information tab. It also appears in the HP EWS. 2. ENWW HP Embedded Web Server (EWS) 241 The information that can be useful if... of your choice for the printer, assign an asset number, and configure the company name, the person to appear in e-mail messages that are also available on the Device Information screen that is shown in which the HP EWS screens appear. Figure 6-64 HP EWS - The Language screen ...
HP Color LaserJet CP4005 Printer - Software Technical Reference (external)
Page 272
... a computer that is attached to address the problem (see the flyer that is supported by any means that came with the printer for a local telephone support list). Download the file from www.hp.com/go / ljcp4005_firmware. Call technical support to... changed. Perform another update by the printer, regardless of the printer. Engineering Details Table 7-3 Update messages (continued) Device message Explanation PERFORMING UPGRADE This message appears while the printer is corrupted. Download the file from www.hp.com/go /ljcp4005_firmware. Remote firmware update...
... a computer that is attached to address the problem (see the flyer that is supported by any means that came with the printer for a local telephone support list). Download the file from www.hp.com/go / ljcp4005_firmware. Call technical support to... changed. Perform another update by the printer, regardless of the printer. Engineering Details Table 7-3 Update messages (continued) Device message Explanation PERFORMING UPGRADE This message appears while the printer is corrupted. Download the file from www.hp.com/go /ljcp4005_firmware. Remote firmware update...
HP Color LaserJet CP4005 - User Guide
Page 5
... (ISPE) is a suite of the problem. Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). ISPE helps you can be in the box with the product. For the telephone number for desktop computing and printing products. HP service information To locate HP-Authorized Dealers, call the customer support number for the HP Color LaserJet CP4005 Series printer.
... (ISPE) is a suite of the problem. Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). ISPE helps you can be in the box with the product. For the telephone number for desktop computing and printing products. HP service information To locate HP-Authorized Dealers, call the customer support number for the HP Color LaserJet CP4005 Series printer.
HP Color LaserJet CP4005 - User Guide
Page 13
... replacement intervals for supplies 148 Using the cleaning page ...149 Configuring alerts ...152 8 Problem solving Basic troubleshooting checklist ...154 Factors affecting printer performance 155 Troubleshooting information pages 156 Configuration page ...156 Paper path test page ...156 ...error ...197 Output quality ...197 Duplexing error ...198 Printer response problems ...199 Control panel display is blank 199 Printer does not print ...199 Printer not receiving data 200 Printer selection ...200 Printer control panel problems ...202 Control panel setting ...202 Selecting optional Tray ...
... replacement intervals for supplies 148 Using the cleaning page ...149 Configuring alerts ...152 8 Problem solving Basic troubleshooting checklist ...154 Factors affecting printer performance 155 Troubleshooting information pages 156 Configuration page ...156 Paper path test page ...156 ...error ...197 Output quality ...197 Duplexing error ...198 Printer response problems ...199 Control panel display is blank 199 Printer does not print ...199 Printer not receiving data 200 Printer selection ...200 Printer control panel problems ...202 Control panel setting ...202 Selecting optional Tray ...
HP Color LaserJet CP4005 - User Guide
Page 14
...color ...210 Cartridge error ...211 Color match error ...211 Print quality troubleshooting ...212 Print quality problems associated with media 212 Overhead transparency defects 212 Print quality problems associated with the environment 213 Print quality problems associated with jams 213 Print quality troubleshooting pages 213 Print quality troubleshooting tool 213 Calibrating the printer... 228 Appendix B Supplies and accessories Ordering directly through the embedded Web server (for printers with network connections) ......... 230 Part numbers ...231 Appendix C Service and Support Hewlett...
...color ...210 Cartridge error ...211 Color match error ...211 Print quality troubleshooting ...212 Print quality problems associated with media 212 Overhead transparency defects 212 Print quality problems associated with the environment 213 Print quality problems associated with jams 213 Print quality troubleshooting pages 213 Print quality troubleshooting tool 213 Calibrating the printer... 228 Appendix B Supplies and accessories Ordering directly through the embedded Web server (for printers with network connections) ......... 230 Part numbers ...231 Appendix C Service and Support Hewlett...
HP Color LaserJet CP4005 - User Guide
Page 29
To download a current version of HP Web Jetadmin and to see the latest list of hardware failure, low supplies, and other printer problems now route to different people. ● Remote installation and management from anywhere using a Web browser. It ... on parameters such as Microsoft Internet Explorer 5.5 and 6.0 or Netscape Navigator 7.0. Utilities The HP Color LaserJet CP4005 Series printer is a software program that make it easy to manage HP Jetdirect-connected printers within your intranet using only a standard Web browser. ● Advanced autodiscovery locates peripherals on...
To download a current version of HP Web Jetadmin and to see the latest list of hardware failure, low supplies, and other printer problems now route to different people. ● Remote installation and management from anywhere using a Web browser. It ... on parameters such as Microsoft Internet Explorer 5.5 and 6.0 or Netscape Navigator 7.0. Utilities The HP Color LaserJet CP4005 Series printer is a software program that make it easy to manage HP Jetdirect-connected printers within your intranet using only a standard Web browser. ● Advanced autodiscovery locates peripherals on...
HP Color LaserJet CP4005 - User Guide
Page 48
...job status. Graphics illustrate levels of supplies, the locations of printer functions and communicates information about printer and supplies status, making it easy to printer functions and detailed status information. Menus give access to identify and correct problems. Figure 2-1 Control panel buttons and lights 1 Display 2 Up... panel display gives you to printing problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Its display provides graphic information about the printer and print jobs. The Ready, ...
...job status. Graphics illustrate levels of supplies, the locations of printer functions and communicates information about printer and supplies status, making it easy to printer functions and detailed status information. Menus give access to identify and correct problems. Figure 2-1 Control panel buttons and lights 1 Display 2 Up... panel display gives you to printing problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Its display provides graphic information about the printer and print jobs. The Ready, ...
HP Color LaserJet CP4005 - User Guide
Page 69
... a print cartridge to help determine which cartridge is the source of a problem. This item performs tests to determine whether the paper path sensors are operating correctly. Stopping the printer in diagnosing printer problems. This item allows you to see where the image begins to degrade. ...This item performs tests to determine whether the paper path sensors are working correctly and displays the status of the trays. A service representative should perform this page to print a color...
... a print cartridge to help determine which cartridge is the source of a problem. This item performs tests to determine whether the paper path sensors are operating correctly. Stopping the printer in diagnosing printer problems. This item allows you to see where the image begins to degrade. ...This item performs tests to determine whether the paper path sensors are working correctly and displays the status of the trays. A service representative should perform this page to print a color...
HP Color LaserJet CP4005 - User Guide
Page 96
... attached. ● Do not use transparencies designed for inkjet printers or other print media with a watermark if you are specified for use with HP Color LaserJet printers. ● Do not use glossy or photo papers intended for inkjet printers. ● Do not use letterhead paper with cutouts or ...warranty or service agreements. CAUTION Using media that require service. Paper that can damage the printer In rare circumstances, paper can cause problems that does not conform to http://www.hp.com/ghp/buyonline.html worldwide. 80 Chapter 4 Printing tasks ENWW Select media that can ...
... attached. ● Do not use transparencies designed for inkjet printers or other print media with a watermark if you are specified for use with HP Color LaserJet printers. ● Do not use glossy or photo papers intended for inkjet printers. ● Do not use letterhead paper with cutouts or ...warranty or service agreements. CAUTION Using media that require service. Paper that can damage the printer In rare circumstances, paper can cause problems that does not conform to http://www.hp.com/ghp/buyonline.html worldwide. 80 Chapter 4 Printing tasks ENWW Select media that can ...