Setup Guide
Page 9
... not see the screen prompting you to section A. HP Photosmart C6300 All-in -One CD. Refer to connect the USB cable. Refer to section A. Refer to section A. Action: Cancel all connections. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware...
... not see the screen prompting you to section A. HP Photosmart C6300 All-in -One CD. Refer to connect the USB cable. Refer to section A. Refer to section A. Action: Cancel all connections. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware...
Setup Guide
Page 15
... run the Wireless Setup Wizard. Action: • The HP All-in -One from connecting. Make sure you have not typed the name correctly. HP Photosmart C6300 All-in -One cannot connect to another wireless router in -One and your HP All- Run the Wireless Setup Wizard again, and make ... wireless router may help identify the problem. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in -One series • 15 Try moving the HP All-in -One. Any wireless device that uses 2.4GHZ can print...
... run the Wireless Setup Wizard. Action: • The HP All-in -One from connecting. Make sure you have not typed the name correctly. HP Photosmart C6300 All-in -One cannot connect to another wireless router in -One and your HP All- Run the Wireless Setup Wizard again, and make ... wireless router may help identify the problem. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in -One series • 15 Try moving the HP All-in -One. Any wireless device that uses 2.4GHZ can print...
Basic Guide
Page 4
..." on page 30 NOTE: You can connect the HP All-in -One to a network and how to view and manage network settings. on page 11 Add connections to more computers on page 14 Find troubleshooting information. "Network troubleshooting" on page 12 View or change to either a...network" on page 7 Install the HP Photosmart Software for a network connection. "Set up the HP All-in this section: Connect to a wired (Ethernet) network. If you first installed the HP All-in -One using an Ethernet cable and how to install the HP Photosmart Software for use in -One from a USB connection to a...
..." on page 30 NOTE: You can connect the HP All-in -One to a network and how to view and manage network settings. on page 11 Add connections to more computers on page 14 Find troubleshooting information. "Network troubleshooting" on page 12 View or change to either a...network" on page 7 Install the HP Photosmart Software for a network connection. "Set up the HP All-in this section: Connect to a wired (Ethernet) network. If you first installed the HP All-in -One using an Ethernet cable and how to install the HP Photosmart Software for use in -One from a USB connection to a...
Basic Guide
Page 18
...: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as ...information for contacting HP support and ordering supplies. 2 HP All-in-One overview Use the HP All-in -One overview The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from...
...: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as ...information for contacting HP support and ordering supplies. 2 HP All-in-One overview Use the HP All-in -One overview The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from...
Basic Guide
Page 29
... and then reinstall the software. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Insert the product CD-ROM into your computer. For more troubleshooting information, see the inside back cover of this guide. NOTE: It is important that the software...
... and then reinstall the software. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Insert the product CD-ROM into your computer. For more troubleshooting information, see the inside back cover of this guide. NOTE: It is important that the software...
Basic Guide
Page 32
...not see if the firewall software is blocking communication 4. Position the product and computer near each other and have successfully installed the HP Photosmart Software on your network 3. b. c. Make sure that the computer is connected to change the network settings on your network 2. ...a USB cable between the product and your HP All-in-One over a network, try reconnecting the Ethernet cable to see any lights, try the following sections for additional information: 1. Chapter 3 Network troubleshooting If you are two indicator lights, one that is on and another that blinks....
...not see if the firewall software is blocking communication 4. Position the product and computer near each other and have successfully installed the HP Photosmart Software on your network 3. b. c. Make sure that the computer is connected to change the network settings on your network 2. ...a USB cable between the product and your HP All-in-One over a network, try reconnecting the Ethernet cable to see any lights, try the following sections for additional information: 1. Chapter 3 Network troubleshooting If you are two indicator lights, one that is on and another that blinks....
Basic Guide
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...2. If you cannot access the HP Photosmart C6300 All-in -One series with each other over the network, continue to access the home page and use your HP Photosmart C6300 All-in -One series home page or are using it. Troubleshooting and support 32 Troubleshooting and support If you are able...using a proxy server in your firewall settings to allow the computer and HP Photosmart C6300 All-in -One series (for example, Internet Explorer.) In the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on the same network ...
...2. If you cannot access the HP Photosmart C6300 All-in -One series with each other over the network, continue to access the home page and use your HP Photosmart C6300 All-in -One series home page or are using it. Troubleshooting and support 32 Troubleshooting and support If you are able...using a proxy server in your firewall settings to allow the computer and HP Photosmart C6300 All-in -One series (for example, Internet Explorer.) In the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on the same network ...
User Guide
Page 20
...from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you have Internet access, you follow the steps in the Start Here guide in -One. Onscreen ...HP All-in-One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One...
...from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you have Internet access, you follow the steps in the Start Here guide in -One. Onscreen ...HP All-in-One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One...
User Guide
Page 27
...troubleshooting information. To connect the product with the USB cable ▲ Refer to the Start Here guide that came with a USB cable. To enable printer sharing on a Windows computer ▲ Refer to a computer with your product for a network connection" networked environment. "Set up the HP All-in -One...not both at the same time. 24 Finish setting up the HP All-in-One using an ad hoc wireless connection" on page 30 Install the HP Photosmart Software for the best performance. "Change the HP All-in -One from the control panel on page 34 Add connections to the ...
...troubleshooting information. To connect the product with the USB cable ▲ Refer to the Start Here guide that came with a USB cable. To enable printer sharing on a Windows computer ▲ Refer to a computer with your product for a network connection" networked environment. "Set up the HP All-in -One...not both at the same time. 24 Finish setting up the HP All-in-One using an ad hoc wireless connection" on page 30 Install the HP Photosmart Software for the best performance. "Change the HP All-in -One from the control panel on page 34 Add connections to the ...
User Guide
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... Press OK again to step 7. 6. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on a computer connected to the SSID. If prompted, enter your computer is highlighted, and then press OK. Otherwise, the wireless connection will...of a successful Wireless Setup Wizard connection which can range from 20 to install the HP Photosmart software on page 149 Install the software for your computer. 34 Finish setting up the HP All-in-One a. NOTE: You must enter the exact uppercase (capital) and lowercase (small) ...
... Press OK again to step 7. 6. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on a computer connected to the SSID. If prompted, enter your computer is highlighted, and then press OK. Otherwise, the wireless connection will...of a successful Wireless Setup Wizard connection which can range from 20 to install the HP Photosmart software on page 149 Install the software for your computer. 34 Finish setting up the HP All-in-One a. NOTE: You must enter the exact uppercase (capital) and lowercase (small) ...
User Guide
Page 142
... computer before the software installation screen prompts you to the computer using a USB cable before the HP Photosmart software is connected to do so, you have already installed it . 5. Turn off the product, wait one minute, then restart it ). 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup...
... computer before the software installation screen prompts you to the computer using a USB cable before the HP Photosmart software is connected to do so, you have already installed it . 5. Turn off the product, wait one minute, then restart it ). 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup...
User Guide
Page 149
... Selective Startup. Troubleshooting 146 Troubleshooting Remove all the items that it does not install properly. Double-click Add/Remove Programs (or click Uninstall a program). NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to the HP Photosmart Software. To turn...
... Selective Startup. Troubleshooting 146 Troubleshooting Remove all the items that it does not install properly. Double-click Add/Remove Programs (or click Uninstall a program). NOTE: When the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to the HP Photosmart Software. To turn...
User Guide
Page 151
...Try using the uninstall utility provided when you connected the USB cable to uninstall and then reinstall the software. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Restart your computer. 5. Uninstall and reinstall the software If your ... drive of the error was unknown. Follow the prompts on the computer screen to Programs or All Programs, HP, Photosmart C6300 All-in -One. Troubleshooting 148 Troubleshooting Cause: The source of the computer. The registration screen does not appear Solution: You can access the registration...
...Try using the uninstall utility provided when you connected the USB cable to uninstall and then reinstall the software. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Restart your computer. 5. Uninstall and reinstall the software If your ... drive of the error was unknown. Follow the prompts on the computer screen to Programs or All Programs, HP, Photosmart C6300 All-in -One. Troubleshooting 148 Troubleshooting Cause: The source of the computer. The registration screen does not appear Solution: You can access the registration...
User Guide
Page 184
...product, check the status of the product. After the cable is turned on something. Print troubleshooting 181 Troubleshooting If this did not solve the issue, try the next solution. Make sure the other...USB cable is securely plugged into a USB port on the back of the product. In the HP Photosmart Software, click Settings, and then click Status. If the product is connected to the computer through...USB cable is plugged into the USB port on your computer Solution: Check the connection from one side of the printer to your computer. Do not try the next solution. If this did...
...product, check the status of the product. After the cable is turned on something. Print troubleshooting 181 Troubleshooting If this did not solve the issue, try the next solution. Make sure the other...USB cable is securely plugged into a USB port on the back of the product. In the HP Photosmart Software, click Settings, and then click Status. If the product is connected to the computer through...USB cable is plugged into the USB port on your computer Solution: Check the connection from one side of the printer to your computer. Do not try the next solution. If this did...
User Guide
Page 188
... the back of the product. If the connections are active and the prodict is plugged into the USB port on your computer. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. The pages in my document... of the USB cable is turned on again. If the product is connected to the product, check the status of the product. Print troubleshooting 185 Troubleshooting Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to turn off the product, and...
... the back of the product. If the connections are active and the prodict is plugged into the USB port on your computer. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. The pages in my document... of the USB cable is turned on again. If the product is connected to the product, check the status of the product. Print troubleshooting 185 Troubleshooting Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to turn off the product, and...
User Guide
Page 198
... connected to your computer. Cause: The product was not turned on your computer. Cause: The HP Photosmart Software was installed, but was not running. Scan troubleshooting 195 Troubleshooting Solutions are active and the product is securely plugged into a USB port on your computer •...computer Solution: Turn on again.If the product is connected to resolve the issue. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. Solution 2: Check the connection from the product to your computer Solution:...
... connected to your computer. Cause: The product was not turned on your computer. Cause: The HP Photosmart Software was installed, but was not running. Scan troubleshooting 195 Troubleshooting Solutions are active and the product is securely plugged into a USB port on your computer •...computer Solution: Turn on again.If the product is connected to resolve the issue. Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software. Solution 2: Check the connection from the product to your computer Solution:...
User Guide
Page 201
... computer through a wired or wireless connection make sure that came with the product was not installed or was not running. 198 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. If the first solution does not solve the problem, continue ...Solution: Check the cables that connect the product to interpret the characters it sees in the software. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Chapter 14 Solution 3: Select the correct OCR language Solution: Select...
... computer through a wired or wireless connection make sure that came with the product was not installed or was not running. 198 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. If the first solution does not solve the problem, continue ...Solution: Check the cables that connect the product to interpret the characters it sees in the software. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Chapter 14 Solution 3: Select the correct OCR language Solution: Select...
User Guide
Page 207
... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
... available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper...
User Guide
Page 213
... the status of the following solutions separately. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Disconnect the product from your computer. 5. NOTE: It is functioning correctly. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more troubleshooting information. After completing the steps for your product...
... the status of the following solutions separately. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Disconnect the product from your computer. 5. NOTE: It is functioning correctly. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more troubleshooting information. After completing the steps for your product...
User Guide
Page 215
...the product with a copy number included, such as HP Photosmart C6300 All-in the HP Solution Center Solution: Check the status of the product connected to scan again. After the computer restarts, try the next solution. 212 Troubleshooting Troubleshooting Cause: The Digital Imaging Monitor was not running. On...taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. If this did not solve the issue, try to scan again. To check that the Digital Imaging Monitor is ready. 4. Solution 4: Check the status of the product in -One series 2. 5. If the product is working ...
...the product with a copy number included, such as HP Photosmart C6300 All-in the HP Solution Center Solution: Check the status of the product connected to scan again. After the computer restarts, try the next solution. 212 Troubleshooting Troubleshooting Cause: The Digital Imaging Monitor was not running. On...taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. If this did not solve the issue, try to scan again. To check that the Digital Imaging Monitor is ready. 4. Solution 4: Check the status of the product in -One series 2. 5. If the product is working ...