Setup Guide
Page 12
...cannot continue with the strongest signal appears first. If the WEP key or WPA passphrase is not accepted, refer to Network Troubleshooting on the HP All-in-One. Tip: If the Clear button does not appear, select abc to enter text. Network Name (also called SSID WEP key/WPA ... connecting to highlight Enter New Network Name (SSID) and then press OK. e Do one . Press to the network, see the Basics Guide for the WEP key or WPA passphrase. f If your wireless router settings. g Follow the prompts on the display. For mistakes: Select Clear. HP Photosmart C6100 All-in...
...cannot continue with the strongest signal appears first. If the WEP key or WPA passphrase is not accepted, refer to Network Troubleshooting on the HP All-in-One. Tip: If the Clear button does not appear, select abc to enter text. Network Name (also called SSID WEP key/WPA ... connecting to highlight Enter New Network Name (SSID) and then press OK. e Do one . Press to the network, see the Basics Guide for the WEP key or WPA passphrase. f If your wireless router settings. g Follow the prompts on the display. For mistakes: Select Clear. HP Photosmart C6100 All-in...
Setup Guide
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... end. Problem: You are not sure if your firewall. HP Photosmart C6100 All-in -One. HP All-in SecureEasySetup mode. Action: Rerun the Wireless Setup Wizard, and type in -One. • Make sure your connection type Section (B or C). Put your color graphics display for more troubleshooting and additional set up properly. Action: First make sure there...
... end. Problem: You are not sure if your firewall. HP Photosmart C6100 All-in -One. HP All-in SecureEasySetup mode. Action: Rerun the Wireless Setup Wizard, and type in -One. • Make sure your connection type Section (B or C). Put your color graphics display for more troubleshooting and additional set up properly. Action: First make sure there...
Basics Guide
Page 4
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Basics Guide
Page 6
... photos from your computer The HP All-in-One can be used numbers. Note This guide introduces basic operations and troubleshooting, as well as resolution and the contrast between lightness/darkness on transfers, and posters. Additionally, if the HP All-in -One enables you to print or ...electronic format for contacting HP support and ordering supplies. Copy The HP All-in -One is network-connected or connected to a computer with any software application that enable you to produce high-quality color and black-and-white copies on a variety of the HP Photosmart software that came ...
... photos from your computer The HP All-in-One can be used numbers. Note This guide introduces basic operations and troubleshooting, as well as resolution and the contrast between lightness/darkness on transfers, and posters. Additionally, if the HP All-in -One enables you to print or ...electronic format for contacting HP support and ordering supplies. Copy The HP All-in -One is network-connected or connected to a computer with any software application that enable you to produce high-quality color and black-and-white copies on a variety of the HP Photosmart software that came ...
Basics Guide
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...follow the steps in the Setup Guide in the HP Photosmart Studio, choose HP Photosmart Mac Help. If you have problems during setup, see Troubleshooting and support in this Basics Guide, including features that the HP All-in -One and installing software. Install the software to access...for the HP All-in -One. If you have Internet access, you click Troubleshooting, the Troubleshooting and support page opens. To access the HP Photosmart Software Help on all the features that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software ...
...follow the steps in the Setup Guide in the HP Photosmart Studio, choose HP Photosmart Mac Help. If you have problems during setup, see Troubleshooting and support in this Basics Guide, including features that the HP All-in -One and installing software. Install the software to access...for the HP All-in -One. If you have Internet access, you click Troubleshooting, the Troubleshooting and support page opens. To access the HP Photosmart Software Help on all the features that are not described in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software ...
Basics Guide
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... switch is on Cause The HP All-in -One hardware. Hardware setup troubleshooting Use this section to on but still does not work, then there might be a problem with the power outlet. 74 HP Photosmart C6100 All-in -One will not turn on . The HP All-in -One series Or, try plugging the HP All- Plug in an appliance...
... switch is on Cause The HP All-in -One hardware. Hardware setup troubleshooting Use this section to on but still does not work, then there might be a problem with the power outlet. 74 HP Photosmart C6100 All-in -One will not turn on . The HP All-in -One series Or, try plugging the HP All- Plug in an appliance...
Basics Guide
Page 79
...power outlet. If the alignment fails again, you might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One. Solution To change the language settings at the display on the display that the ink cartridges are installed properly and have ... section contains fax setup troubleshooting information for the HP All-in the input tray (for technical support. The wrong measurements are not communicating with text on calling for example, colored paper, paper with each other obstructions. Solution Check that the printer alignment failed Cause ...
...power outlet. If the alignment fails again, you might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One. Solution To change the language settings at the display on the display that the ink cartridges are installed properly and have ... section contains fax setup troubleshooting information for the HP All-in the input tray (for technical support. The wrong measurements are not communicating with text on calling for example, colored paper, paper with each other obstructions. Solution Check that the printer alignment failed Cause ...
Basics Guide
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.... After you do not hear a dial tone, contact your telephone wall jack, then connect the other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in -One. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the...
.... After you do not hear a dial tone, contact your telephone wall jack, then connect the other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in -One. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the...
Basics Guide
Page 83
... cord supplied in the box with the HP All-in-One, connect one end to your 80 HP Photosmart C6100 All-in-One series Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as the HP All-in-One, might be causing the test to fail...
... cord supplied in the box with the HP All-in-One, connect one end to your 80 HP Photosmart C6100 All-in-One series Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as the HP All-in-One, might be causing the test to fail...
Basics Guide
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... phone line and continue reviewing the troubleshooting information in this section. ● If you identify which uses the same phone line as the HP All-in -One to connect to the telephone wall jack. If the Fax Line Condition test continues to the 82 HP Photosmart C6100 All-in-One series Press the On button to...
... phone line and continue reviewing the troubleshooting information in this section. ● If you identify which uses the same phone line as the HP All-in -One to connect to the telephone wall jack. If the Fax Line Condition test continues to the 82 HP Photosmart C6100 All-in-One series Press the On button to...
Basics Guide
Page 87
...an extension phone is noisy. For example, you cannot use . Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the phone 84 HP Photosmart C6100 All-in-One series Use the 2-EXT port to connect to the HP All-in -One for service. Solution A phone line splitter can cause faxing problems....9600). If the problem persists, turn Error Correction Mode (ECM) off the hook, or if you will not be in use the HP All-in -One) or other equipment are still having problems faxing, set the Fax Speed to fax successfully. Cause Other equipment that uses the same phone...
...an extension phone is noisy. For example, you cannot use . Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the phone 84 HP Photosmart C6100 All-in-One series Use the 2-EXT port to connect to the HP All-in -One for service. Solution A phone line splitter can cause faxing problems....9600). If the problem persists, turn Error Correction Mode (ECM) off the hook, or if you will not be in use the HP All-in -One) or other equipment are still having problems faxing, set the Fax Speed to fax successfully. Cause Other equipment that uses the same phone...
Basics Guide
Page 89
...on the same phone line as follows: 9-555-5555. You can also ask the recipient to check the receiving fax machine for any problems. 86 HP Photosmart C6100 All-in the number sequence. This enables you to listen to the phone line as you dial. Solution Check to see that the fax... example, if you entered when sending the fax is not set it up the HP All-in-One properly for at a later time. You can also send the fax using monitor dialing. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging a phone into the telephone wall jack and listening ...
...on the same phone line as follows: 9-555-5555. You can also ask the recipient to check the receiving fax machine for any problems. 86 HP Photosmart C6100 All-in the number sequence. This enables you to listen to the phone line as you dial. Solution Check to see that the fax... example, if you entered when sending the fax is not set it up the HP All-in-One properly for at a later time. You can also send the fax using monitor dialing. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging a phone into the telephone wall jack and listening ...
Basics Guide
Page 91
... Color to receive a fax. Cause You have a computer dial-up properly for fax calls. Solution If you use for information on the same phone line as the HP All-in -One ... be available to respond in -One from receiving fax calls. Modems that came with the HP All-in-One. 88 HP Photosmart C6100 All-in duration. Record a message that the HP All-in -One to reach the control panel,...when recording your outgoing message again. If faxing is not set up properly. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can hang up modem on how to fix the...
... Color to receive a fax. Cause You have a computer dial-up properly for fax calls. Solution If you use for information on the same phone line as the HP All-in -One ... be available to respond in -One from receiving fax calls. Modems that came with the HP All-in-One. 88 HP Photosmart C6100 All-in duration. Record a message that the HP All-in -One to reach the control panel,...when recording your outgoing message again. If faxing is not set up properly. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can hang up modem on how to fix the...
Basics Guide
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Troubleshooting and support Chapter 5 Note The HP All-in-One cannot recognize some ring patterns, such as shown below: ● The ...you are not using a distinctive ring service, make sure that is causing a problem, disconnect everything except the HP All-in -One is not set up modem, or a multi-port switch box, the fax signal level might not be strong ...the length of faxes that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One shares the same phone line with alternating short and long ringing patterns....
Troubleshooting and support Chapter 5 Note The HP All-in-One cannot recognize some ring patterns, such as shown below: ● The ...you are not using a distinctive ring service, make sure that is causing a problem, disconnect everything except the HP All-in -One is not set up modem, or a multi-port switch box, the fax signal level might not be strong ...the length of faxes that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One shares the same phone line with alternating short and long ringing patterns....
Basics Guide
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... answering machine will answer the fax call , the answering machine will not answer incoming calls. If the HP All-in-One detects fax tones, the HP All-in-One will not monitor incoming calls and receive faxes. Troubleshooting and support Chapter 5 When you have an answering machine on the same phone line you use for... fax calls, you must be available to respond in person to incoming fax calls, or the HP All-in-One will record the fax tones. If the call is a voice call and record the fax tones. 92 HP Photosmart C6100 All-in...
... answering machine will answer the fax call , the answering machine will not answer incoming calls. If the HP All-in-One detects fax tones, the HP All-in-One will not monitor incoming calls and receive faxes. Troubleshooting and support Chapter 5 When you have an answering machine on the same phone line you use for... fax calls, you must be available to respond in person to incoming fax calls, or the HP All-in-One will record the fax tones. If the call is a voice call and record the fax tones. 92 HP Photosmart C6100 All-in...
Basics Guide
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Troubleshooting and support Chapter 5 To establish an active network connection 1. To make sure your network connection is defective. 94 HP Photosmart C6100 All-in -One off the power on . Cause Cables are secure. 3. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in -One... or allow the pop-up for TCP/IP. Solution Uninstall the HP All-in -One software. Note The HP All-in-One functionality will be limited during installation Cause The HP All-in -One from the HP All-in to ensure they are secure. 2. Cause A Virtual Private...
Troubleshooting and support Chapter 5 To establish an active network connection 1. To make sure your network connection is defective. 94 HP Photosmart C6100 All-in -One off the power on . Cause Cables are secure. 3. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in -One... or allow the pop-up for TCP/IP. Solution Uninstall the HP All-in -One software. Note The HP All-in-One functionality will be limited during installation Cause The HP All-in -One from the HP All-in to ensure they are secure. 2. Cause A Virtual Private...
Basics Guide
Page 99
...radio signals transmitting at the bottom of range. Solution Check for firmware updates for the wireless adapter appears on . 96 HP Photosmart C6100 All-in -One and access point, you might have to the bottom of sight at 2.4 GHz is not turned on the network configuration... Print a network configuration page from the HP All-in -One, move it farther away to experiment a bit. Cause Your wireless adapter on your computer or access point and the HP All-in -One, and verify that the wireless adapter is interference. Troubleshooting and support Chapter 5 Solution Access the ...
...radio signals transmitting at the bottom of range. Solution Check for firmware updates for the wireless adapter appears on . 96 HP Photosmart C6100 All-in -One and access point, you might have to the bottom of sight at 2.4 GHz is not turned on the network configuration... Print a network configuration page from the HP All-in -One, move it farther away to experiment a bit. Cause Your wireless adapter on your computer or access point and the HP All-in -One, and verify that the wireless adapter is interference. Troubleshooting and support Chapter 5 Solution Access the ...
Basics Guide
Page 101
...the pop-up messages. Make sure it has between 8 and 63 characters, and matches the passphrase programmed in -One software. Network software installation troubleshooting This section addresses network setup problems you complete the setup. Solution Temporarily disable the VPN before proceeding with your ...Cause A firewall, anti-virus, or anti-spyware application is complete. See the instructions that came with the installation. 98 HP Photosmart C6100 All-in -One from accessing your access point allows only a limited amount of time for TCP/IP. For more than 1 SecureEZ Setup...
...the pop-up messages. Make sure it has between 8 and 63 characters, and matches the passphrase programmed in -One software. Network software installation troubleshooting This section addresses network setup problems you complete the setup. Solution Temporarily disable the VPN before proceeding with your ...Cause A firewall, anti-virus, or anti-spyware application is complete. See the instructions that came with the installation. 98 HP Photosmart C6100 All-in -One from accessing your access point allows only a limited amount of time for TCP/IP. For more than 1 SecureEZ Setup...
Basics Guide
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...OK to continue the current job. Turn on the HP All-in -One and try to occur. 4. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One, more paper jams are removing it snaps into place. 5. Troubleshooting and support Chapter 5 3. Caution If the paper tears... when you do not remove all originals from the HP All-in -One series If you are likely to ...
...OK to continue the current job. Turn on the HP All-in -One and try to occur. 4. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One, more paper jams are removing it snaps into place. 5. Troubleshooting and support Chapter 5 3. Caution If the paper tears... when you do not remove all originals from the HP All-in -One series If you are likely to ...
Basics Guide
Page 105
... indicated ink cartridge(s) immediately so that the HP All-in-One supports, follow the instructions provided in this guide. If there are expired message, 102 HP Photosmart C6100 All-in -One, the ink cartridge contacts might have a damaged ink cartridge. Solution One or more information, see : ●.... If there are damaged. You can resume printing. Troubleshooting and support Chapter 5 One. Ink cartridge problem Cause The indicated ink cartridge(s) are missing or are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ...
... indicated ink cartridge(s) immediately so that the HP All-in-One supports, follow the instructions provided in this guide. If there are expired message, 102 HP Photosmart C6100 All-in -One, the ink cartridge contacts might have a damaged ink cartridge. Solution One or more information, see : ●.... If there are damaged. You can resume printing. Troubleshooting and support Chapter 5 One. Ink cartridge problem Cause The indicated ink cartridge(s) are missing or are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ...