Setup Guide
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... the following: • Press to highlight the name of detected networks appears on the display to Network Troubleshooting on the HP All-in -One For mistakes: Select Clear. The Network Menu appears. e Do one . g Follow the prompts on the display. If the connection is not accepted, refer to complete the network setup. Option B: Typical... manufacturer, or the person who originally set up your wireless network. See Display keyboard tips to enter text. Note: If your network such as requested. HP Photosmart C6100 All-in-One series Basics Guide If you can enter it .
... the following: • Press to highlight the name of detected networks appears on the display to Network Troubleshooting on the HP All-in -One For mistakes: Select Clear. The Network Menu appears. e Do one . g Follow the prompts on the display. If the connection is not accepted, refer to complete the network setup. Option B: Typical... manufacturer, or the person who originally set up your wireless network. See Display keyboard tips to enter text. Note: If your network such as requested. HP Photosmart C6100 All-in-One series Basics Guide If you can enter it .
Setup Guide
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... or by changing the case of time after putting the wireless router in -One series Basics Guide See the Basics Guide for more troubleshooting and additional set up properly. HP Photosmart C6100 All-in SecureEasySetup mode. Problem: The Printer Not Found message appears. ...This problem could be caused by typing incorrectly, by inserting blank spaces at beginning or end. Put your color graphics display for...
... or by changing the case of time after putting the wireless router in -One series Basics Guide See the Basics Guide for more troubleshooting and additional set up properly. HP Photosmart C6100 All-in SecureEasySetup mode. Problem: The Printer Not Found message appears. ...This problem could be caused by typing incorrectly, by inserting blank spaces at beginning or end. Put your color graphics display for...
Basics Guide
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Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Basics Guide
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...the size of an original to fit a specific paper size, adjust the darkness of the copy, and use the HP All-in-One to send and receive faxes, including color faxes. You can be used numbers. From the control panel, you can also set up speed dial entries to ...and functions, including use of the HP Photosmart software that allows printing. Scan Scanning is the process of converting text and pictures into an electronic format for contacting HP support and ordering supplies. HP All-in-One overview 1 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such...
...the size of an original to fit a specific paper size, adjust the darkness of the copy, and use the HP All-in-One to send and receive faxes, including color faxes. You can be used numbers. From the control panel, you can also set up speed dial entries to ...and functions, including use of the HP Photosmart software that allows printing. Scan Scanning is the process of converting text and pictures into an electronic format for contacting HP support and ordering supplies. HP All-in-One overview 1 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such...
Basics Guide
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...features of your HP All-in-One. Explore the onscreen Help that the HP All-in-One supports. If you follow the steps in the Setup Guide in order. If you have Internet access, you click Troubleshooting, the Troubleshooting and support page opens. To access the HP Photosmart Software Help ...on all the features that came with your HP All-in-One and installing software. In the Device Support area, click Onscreen Guide or...
...features of your HP All-in-One. Explore the onscreen Help that the HP All-in-One supports. If you follow the steps in the Setup Guide in order. If you have Internet access, you click Troubleshooting, the Troubleshooting and support page opens. To access the HP Photosmart Software Help ...on all the features that came with your HP All-in-One and installing software. In the Device Support area, click Onscreen Guide or...
Basics Guide
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... ● Make sure the power cord is firmly connected to both the HP All-in -One series Or, try plugging the HP All- If not, then there might encounter while setting up the HP All-in-One hardware. Troubleshooting and support Chapter 5 To verify that the software is properly installed, double...HP Solution Center icon on Cause The HP All-in-One is not properly connected to solve any problems you might be a problem with the HP All-in-One. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the power outlet. 74 HP Photosmart C6100 All-in -One...
... ● Make sure the power cord is firmly connected to both the HP All-in -One series Or, try plugging the HP All- If not, then there might encounter while setting up the HP All-in-One hardware. Troubleshooting and support Chapter 5 To verify that the software is properly installed, double...HP Solution Center icon on Cause The HP All-in-One is not properly connected to solve any problems you might be a problem with the HP All-in-One. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the power outlet. 74 HP Photosmart C6100 All-in -One...
Basics Guide
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...HP for information on the print head assembly. The HP All-in-One does not print Cause The HP All-in the device. Solution Look at any packing materials or other . Fax setup troubleshooting This section contains fax setup troubleshooting...HP All-inOne is loaded in -One. I received a message on the display that the ink cartridges are not communicating with text on the HP All-in the input tray (for example, colored...Press to www.hp.com/support. Cause The HP All-in-One might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One. You can ...
...HP for information on the print head assembly. The HP All-in-One does not print Cause The HP All-in the device. Solution Look at any packing materials or other . Fax setup troubleshooting This section contains fax setup troubleshooting...HP All-inOne is loaded in -One. I received a message on the display that the ink cartridges are not communicating with text on the HP All-in the input tray (for example, colored...Press to www.hp.com/support. Cause The HP All-in-One might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One. You can ...
Basics Guide
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... test again to make sure it passes and the HP All-in-One is a two-cord connector that plugs into the ...HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One, connect one... to Correct Port on the back of the HP All-in-One. Troubleshooting and support Chapter 5 telephone wall jack, then...HP All-in-One directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One... cord supplied in the box with the HP All-in-One ● If you are using a phone...
... test again to make sure it passes and the HP All-in-One is a two-cord connector that plugs into the ...HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One, connect one... to Correct Port on the back of the HP All-in-One. Troubleshooting and support Chapter 5 telephone wall jack, then...HP All-in-One directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One... cord supplied in the box with the HP All-in-One ● If you are using a phone...
Basics Guide
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...do not hear a dial tone, contact your 80 HP Photosmart C6100 All-in -One and check for a dial tone. If you have correctly connected the HP All-in -One to your telephone company and have them back one or more pieces of the HP All-in-One and the other equipment is causing a problem, ...Using the phone cord supplied in the box with the HP All-in-One ● Check the connection between the telephone wall jack and the HP All-in -One to the telephone wall jack that you are using for the HP All-in -One series Troubleshooting and support Chapter 5 labeled 1-LINE on the back ...
...do not hear a dial tone, contact your 80 HP Photosmart C6100 All-in -One and check for a dial tone. If you have correctly connected the HP All-in -One to your telephone company and have them back one or more pieces of the HP All-in-One and the other equipment is causing a problem, ...Using the phone cord supplied in the box with the HP All-in-One ● Check the connection between the telephone wall jack and the HP All-in -One to the telephone wall jack that you are using for the HP All-in -One series Troubleshooting and support Chapter 5 labeled 1-LINE on the back ...
Basics Guide
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...phone cord should be causing the test to check the status of the HP All-in -One is turned off . Then, run a fax test to fail. Cause The HP All-in -One and to make sure it up properly. Troubleshooting and support Chapter 5 ● Other equipment, which piece of equipment is... the splitter and connecting the HP All-in -One prints a report with the HP All-in -One. The HP All-in -One directly to fix the problem. If the Fax Line Condition Test fails without the other equipment, connect the HP Allin-One to the 82 HP Photosmart C6100 All-in -One and plugged into a power ...
...phone cord should be causing the test to check the status of the HP All-in -One is turned off . Then, run a fax test to fail. Cause The HP All-in -One and to make sure it up properly. Troubleshooting and support Chapter 5 ● Other equipment, which piece of equipment is... the splitter and connecting the HP All-in -One prints a report with the HP All-in -One. The HP All-in -One directly to fix the problem. If the Fax Line Condition Test fails without the other equipment, connect the HP Allin-One to the 82 HP Photosmart C6100 All-in -One and plugged into a power ...
Basics Guide
Page 87
... (14400) or Slow (9600). Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the back of the phone line by plugging a phone into a telephone wall jack.) Try removing the splitter and connecting the HP All-inOne directly to the HP All-in-One) or other equipment are using a.... 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone (optional) Cause You are not in -One series Solution Make sure extension phones (phones on the phone 84 HP Photosmart C6100 All-in use . Phone lines with a DSL service and a DSL filter is...
... (14400) or Slow (9600). Troubleshooting and support Chapter 5 Use the port labeled 1-LINE on the back of the phone line by plugging a phone into a telephone wall jack.) Try removing the splitter and connecting the HP All-inOne directly to the HP All-in-One) or other equipment are using a.... 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone (optional) Cause You are not in -One series Solution Make sure extension phones (phones on the phone 84 HP Photosmart C6100 All-in use . Phone lines with a DSL service and a DSL filter is...
Basics Guide
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...3. Listen to the dial tone again. Solution Follow the instructions provided in the future. The HP All-in -One might need to dial a "9" prefix, depending on your phone company. If the test fails...off your Internet service provider. Solution Try resending your DSL provider for any problems. 86 HP Photosmart C6100 All-in the proper format. You can also ask the recipient to check the receiving...this guide to set it up properly for fax tones. Also, make sure you dial. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging a phone into the ...
...3. Listen to the dial tone again. Solution Follow the instructions provided in the future. The HP All-in -One might need to dial a "9" prefix, depending on your phone company. If the test fails...off your Internet service provider. Solution Try resending your DSL provider for any problems. 86 HP Photosmart C6100 All-in the proper format. You can also ask the recipient to check the receiving...this guide to set it up properly for fax tones. Also, make sure you dial. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging a phone into the ...
Basics Guide
Page 91
...the same phone line with the HP All-in-One. 88 HP Photosmart C6100 All-in -One does not begin receiving the fax, wait several seconds, and then press 1 2 3 on your message. The HP All-in -One to fix the problem. Solution Set the HP All-in -One prints a report with digital answering ...Depending on your outgoing message to allow the HP All-in-One to detect fax tones, and the sending fax machine might disconnect. ● Your answering machine might have one of the voice message. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can hang up ...
...the same phone line with the HP All-in-One. 88 HP Photosmart C6100 All-in -One does not begin receiving the fax, wait several seconds, and then press 1 2 3 on your message. The HP All-in -One to fix the problem. Solution Set the HP All-in -One prints a report with digital answering ...Depending on your outgoing message to allow the HP All-in-One to detect fax tones, and the sending fax machine might disconnect. ● Your answering machine might have one of the voice message. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can hang up ...
Basics Guide
Page 93
... a paper jam. ● The ink cartridge door is set to All Rings. Turn the HP All-in-One off, remove any objects that are any problems found. Troubleshooting and support Chapter 5 Note The HP All-in-One cannot recognize some ring patterns, such as those with a ring pattern of this type, ask ... length of faxes that is full. If an error condition exists that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One on the HP Allin-One, the memory might become full of your phone company to receive a fax.
... a paper jam. ● The ink cartridge door is set to All Rings. Turn the HP All-in-One off, remove any objects that are any problems found. Troubleshooting and support Chapter 5 Note The HP All-in-One cannot recognize some ring patterns, such as those with a ring pattern of this type, ask ... length of faxes that is full. If an error condition exists that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One on the HP Allin-One, the memory might become full of your phone company to receive a fax.
Basics Guide
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...number of rings varies by turning on Auto Answer. Troubleshooting and support Chapter 5 When you have an answering machine on the same phone line you must be available to respond in person to incoming fax calls, or the HP All-in-One will not receive the fax and your answering machine ...recorded on the answering machine. The number of rings to answer, both devices will answer the call and record the fax tones. 92 HP Photosmart C6100 All-in-One series Set your answering machine will not answer incoming calls. Solution Set up to receive faxes manually, which means that the Rings to...
...number of rings varies by turning on Auto Answer. Troubleshooting and support Chapter 5 When you have an answering machine on the same phone line you must be available to respond in person to incoming fax calls, or the HP All-in-One will not receive the fax and your answering machine ...recorded on the answering machine. The number of rings to answer, both devices will answer the call and record the fax tones. 92 HP Photosmart C6100 All-in-One series Set your answering machine will not answer incoming calls. Solution Set up to receive faxes manually, which means that the Rings to...
Basics Guide
Page 97
...VPN) is connected to and from your modem or HP All-in-One Internet connection (if applicable) Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in -One software, and then reboot your computer. Troubleshooting and support Chapter 5 To establish an active network ...connection 1. I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card is defective. 94 HP Photosmart C6100 All-in -One ...
...VPN) is connected to and from your modem or HP All-in-One Internet connection (if applicable) Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in -One software, and then reboot your computer. Troubleshooting and support Chapter 5 To establish an active network ...connection 1. I received a System Requirements Error: No TCP/IP Cause Your Local Area Network (LAN) card is defective. 94 HP Photosmart C6100 All-in -One ...
Basics Guide
Page 99
...Check for firmware updates for the wireless adapter appears on . 96 HP Photosmart C6100 All-in -One and access point, you might have to experiment a bit. Print a network configuration page from the HP All-in-One, and verify that emits radio signals transmitting at the bottom of ...9679; If there is a long distance between the HP All-in -One and the computer or access point. ● If a cordless telephone, microwave, or other device that the wireless adapter is connected to reduce radio interference. Troubleshooting and support Chapter 5 Solution Access the Embedded Web...
...Check for firmware updates for the wireless adapter appears on . 96 HP Photosmart C6100 All-in -One and access point, you might have to experiment a bit. Print a network configuration page from the HP All-in-One, and verify that emits radio signals transmitting at the bottom of ...9679; If there is a long distance between the HP All-in -One and the computer or access point. ● If a cordless telephone, microwave, or other device that the wireless adapter is connected to reduce radio interference. Troubleshooting and support Chapter 5 Solution Access the Embedded Web...
Basics Guide
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...If you see the documentation provided with the firewall software. See the instructions that came with the installation. 98 HP Photosmart C6100 All-in -One software, and then reboot your firewall, anti-virus, or anti-spyware application after establishing the network connection, ... the vicinity connected to the access point before proceeding with your computer. Error message: Another device connected to your computer. Troubleshooting and support Chapter 5 Note Some access points provide more information, see firewall pop-up messages. Error message: Invalid passphrase...
...If you see the documentation provided with the firewall software. See the instructions that came with the installation. 98 HP Photosmart C6100 All-in -One software, and then reboot your firewall, anti-virus, or anti-spyware application after establishing the network connection, ... the vicinity connected to the access point before proceeding with your computer. Error message: Another device connected to your computer. Troubleshooting and support Chapter 5 Note Some access points provide more information, see firewall pop-up messages. Error message: Invalid passphrase...
Basics Guide
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...5. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One, and then press OK to remove the jammed document from the rollers, check the rollers and wheels for torn pieces of paper from the document feeder tray. 2. Troubleshooting and support Chapter 5 3. Gently pull the ...paper out of the automatic document feeder. 3. Turn on the HP All-in -One series You might be remaining inside the device. Gently push the door forward ...
...5. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One, and then press OK to remove the jammed document from the rollers, check the rollers and wheels for torn pieces of paper from the document feeder tray. 2. Troubleshooting and support Chapter 5 3. Gently pull the ...paper out of the automatic document feeder. 3. Turn on the HP All-in -One series You might be remaining inside the device. Gently push the door forward ...
Basics Guide
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... see : Replace the ink cartridges Ink cartridge(s) are empty Cause The indicated ink cartridge(s) are expired message, 102 HP Photosmart C6100 All-in -One or the ink cartridge expiration message on calling for all the ink cartridges that you receive an ink cartridge(s) are ...cartridge(s) is to protect the printing system and to ensure ink quality. HP cannot guarantee the quality or reliability of the ink cartridges are damaged. Troubleshooting and support Chapter 5 One. Solution Contact HP Support. Ink cartridge problem Cause The indicated ink cartridge(s) are missing or...
... see : Replace the ink cartridges Ink cartridge(s) are empty Cause The indicated ink cartridge(s) are expired message, 102 HP Photosmart C6100 All-in -One or the ink cartridge expiration message on calling for all the ink cartridges that you receive an ink cartridge(s) are ...cartridge(s) is to protect the printing system and to ensure ink quality. HP cannot guarantee the quality or reliability of the ink cartridges are damaged. Troubleshooting and support Chapter 5 One. Solution Contact HP Support. Ink cartridge problem Cause The indicated ink cartridge(s) are missing or...