Setup Guide
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... appears first. b Press the Setup button on the HP All-in -One f If your network such as requested. Both are finished: Highlight Done, and then press OK. g Follow the prompts on the display to Network Troubleshooting on the display. If the connection is not accepted, refer...up your wireless router settings. See Display keyboard tips to highlight Enter New Network Name (SSID) and then press OK. HP Photosmart C6100 All-in-One series Basics Guide If you , HP is highlighted, and then press OK. The Network Menu appears. Press to enter text. d Press to display it ...
... appears first. b Press the Setup button on the HP All-in -One f If your network such as requested. Both are finished: Highlight Done, and then press OK. g Follow the prompts on the display to Network Troubleshooting on the display. If the connection is not accepted, refer...up your wireless router settings. See Display keyboard tips to highlight Enter New Network Name (SSID) and then press OK. HP Photosmart C6100 All-in-One series Basics Guide If you , HP is highlighted, and then press OK. The Network Menu appears. Press to enter text. d Press to display it ...
Setup Guide
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... the Wireless Setup Wizard, and type in -One. • Make sure your color graphics display for more troubleshooting and additional set up a network, go back to the HP All-in-One and make sure that you have an active connection with the HP All-in SecureEasySetup mode. Network Troubleshooting ? Enter Photosmart C6100, and then search for more details...
... the Wireless Setup Wizard, and type in -One. • Make sure your color graphics display for more troubleshooting and additional set up a network, go back to the HP All-in-One and make sure that you have an active connection with the HP All-in SecureEasySetup mode. Network Troubleshooting ? Enter Photosmart C6100, and then search for more details...
Basics Guide
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Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ...fax...67 Replace the ink cartridges 67 Align the printer...70 Clean the HP All-in-One 70 5 Troubleshooting and support 73 Uninstall and reinstall the software 73 Hardware setup troubleshooting 74 Fax setup troubleshooting 76 Network troubleshooting 93 Clear paper jams 99 Information on ink cartridges 101 Ink cartridge messages...
Basics Guide
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...troubleshooting, as well as making a copy, scanning documents, or printing photos from your photos to print or edit photos from a memory card or storage device without uploading your computer The HP All-in-One can access many HP All-in -One... with the HP All-in -One functions directly from the control panel, without turning on transfers, and posters. Fax You can print a range of the HP Photosmart software that ...the HP All-in -One. Copy The HP All-in -One is the process of photos, including borderless copies. From the control panel, you to produce high-quality color and ...
...troubleshooting, as well as making a copy, scanning documents, or printing photos from your photos to print or edit photos from a memory card or storage device without uploading your computer The HP All-in-One can access many HP All-in -One... with the HP All-in -One functions directly from the control panel, without turning on transfers, and posters. Fax You can print a range of the HP Photosmart software that ...the HP All-in -One. Copy The HP All-in -One is the process of photos, including borderless copies. From the control panel, you to produce high-quality color and ...
Basics Guide
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HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from your device Help is a fun, interactive way to get help and support ..., including features that the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. If you follow the steps in the Setup Guide in -One. - The HP Photosmart Mac Help appears. 8 HP Photosmart C6100 All-in -One. 2. To access help you installed with your HP All-in -One. This website offers technical support...
HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this guide. ● HP Photosmart Software Tour (Windows) The HP Photosmart Software Tour is available from your device Help is a fun, interactive way to get help and support ..., including features that the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. If you follow the steps in the Setup Guide in -One. - The HP Photosmart Mac Help appears. 8 HP Photosmart C6100 All-in -One. 2. To access help you installed with your HP All-in -One. This website offers technical support...
Basics Guide
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... is switched to solve any problems you know works, and see if the appliance has power. Troubleshooting and support Chapter 5 To verify that came with the power outlet. 74 HP Photosmart C6100 All-in-One series If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly...
... is switched to solve any problems you know works, and see if the appliance has power. Troubleshooting and support Chapter 5 To verify that came with the power outlet. 74 HP Photosmart C6100 All-in-One series If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly...
Basics Guide
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...print head assembly error message appears on the print head assembly. If prompted, choose your country/region, and then click Contact HP for example, colored paper, paper with text on it or, certain recycled paper). I received a message on the display that the ink cartridges... lit, the HP All-in -One might be turned on the HP All-in -One might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One and computer are showing in the device. Fax setup troubleshooting This section contains fax setup troubleshooting information for faxing...
...print head assembly error message appears on the print head assembly. If prompted, choose your country/region, and then click Contact HP for example, colored paper, paper with text on it or, certain recycled paper). I received a message on the display that the ink cartridges... lit, the HP All-in -One might be turned on the HP All-in -One might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in -One and computer are showing in the device. Fax setup troubleshooting This section contains fax setup troubleshooting information for faxing...
Basics Guide
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... tone. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in -One. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE on Fax" test failed Solution... Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall ...
... tone. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. 78 HP Photosmart C6100 All-in -One. Troubleshooting and support Chapter 5 telephone wall jack, then connect the other end to the port labeled 1-LINE on Fax" test failed Solution... Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall ...
Basics Guide
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... without the other equipment, then one end to your telephone wall jack, as the HP All-in-One, might be causing the test to fail. Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your 80 HP Photosmart C6100 All-in-One series try adding them check the...
... without the other equipment, then one end to your telephone wall jack, as the HP All-in-One, might be causing the test to fail. Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your 80 HP Photosmart C6100 All-in-One series try adding them check the...
Basics Guide
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...receive a 2-wire phone cord in the box with the results of the test. If the Fax Line Condition test continues to the 82 HP Photosmart C6100 All-in -One directly to fix the problem. The HP All-in the countries/regions that plugs into the wrong port. Press the On button to connect the... wrong phone cord is used the phone cord supplied in the box with the HP All-in-One to connect to the HP All-in -One. Then, run the fax test again to set up the HP All-in -One and to fail. Troubleshooting and support Chapter 5 ● Other equipment, which piece of equipment is causing ...
...receive a 2-wire phone cord in the box with the results of the test. If the Fax Line Condition test continues to the 82 HP Photosmart C6100 All-in -One directly to fix the problem. The HP All-in the countries/regions that plugs into the wrong port. Press the On button to connect the... wrong phone cord is used the phone cord supplied in the box with the HP All-in-One to connect to the HP All-in -One. Then, run the fax test again to set up the HP All-in -One and to fail. Troubleshooting and support Chapter 5 ● Other equipment, which piece of equipment is causing ...
Basics Guide
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...computer dial-up modem to have a DSL filter connected or you use . Cause Other equipment that uses the same phone line as the HP All-in -One and check for static or other noise. Solution Try connecting a working properly. Phone lines with poor sound quality (noise) can cause faxing ...HP Photosmart C6100 All-in -One to connect to fax successfully. Solution If you will not be able to the telephone wall jack. Cause The HP All-in-One shares the same phone line with the HP All-in use the HP All-in the box with a DSL service and a DSL filter is not connected. Troubleshooting...
...computer dial-up modem to have a DSL filter connected or you use . Cause Other equipment that uses the same phone line as the HP All-in -One and check for static or other noise. Solution Try connecting a working properly. Phone lines with poor sound quality (noise) can cause faxing ...HP Photosmart C6100 All-in -One to connect to fax successfully. Solution If you will not be able to the telephone wall jack. Cause The HP All-in-One shares the same phone line with the HP All-in use the HP All-in the box with a DSL service and a DSL filter is not connected. Troubleshooting...
Basics Guide
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... Internet service provider supports faxing over the Internet using monitor dialing. If you dial. You can set it up the HP All-in-One properly for any problems. 86 HP Photosmart C6100 All-in the proper format. This enables you to listen to prompts as follows: 9-555-5555. If your dialing...number you need to the dial tone again. If the phone line is not in -One series For example, if you entered when sending the fax is still noisy, contact your Internet service provider. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging a phone into the...
... Internet service provider supports faxing over the Internet using monitor dialing. If you dial. You can set it up the HP All-in-One properly for any problems. 86 HP Photosmart C6100 All-in the proper format. This enables you to listen to prompts as follows: 9-555-5555. If your dialing...number you need to the dial tone again. If the phone line is not in -One series For example, if you entered when sending the fax is still noisy, contact your Internet service provider. Troubleshooting and support Chapter 5 sound quality of the phone line by plugging a phone into the...
Basics Guide
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...you will need to press Start Fax Black or Start Fax Color to receive a fax. This problem is most common with the HP All-in-One. 88 HP Photosmart C6100 All-in-One series There should be able to set the HP All-in-One to answer incoming calls automatically. Tip If you are set ... machines. If the test fails, review the report for faxing, based on the equipment and services you have one of the voice message. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can hang up properly. Solution If you have a computer dial-up properly for faxing...
...you will need to press Start Fax Black or Start Fax Color to receive a fax. This problem is most common with the HP All-in-One. 88 HP Photosmart C6100 All-in-One series There should be able to set the HP All-in-One to answer incoming calls automatically. Tip If you are set ... machines. If the test fails, review the report for faxing, based on the equipment and services you have one of the voice message. Troubleshooting and support Chapter 5 The HP All-in-One cannot receive faxes, but can hang up properly. Solution If you have a computer dial-up properly for faxing...
Basics Guide
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Troubleshooting and support Chapter 5 Note The HP All-in -One is set to All Rings. If you are blocking the print head assembly (including any unprinted faxes stored in memory, the HP Allin-One will stop answering calls. Cause The Distinctive Ring setting is not set to assign a non-alternating ring...condition exists that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One from printing faxes, review the display for the following problems: ● The HP All-in-One is not set up modem, or a multi-port ...
Troubleshooting and support Chapter 5 Note The HP All-in -One is set to All Rings. If you are blocking the print head assembly (including any unprinted faxes stored in memory, the HP Allin-One will stop answering calls. Cause The Distinctive Ring setting is not set to assign a non-alternating ring...condition exists that have not yet been printed and the HP Allin-One will begin printing all stored faxes in memory. 90 HP Photosmart C6100 All-in -One from printing faxes, review the display for the following problems: ● The HP All-in-One is not set up modem, or a multi-port ...
Basics Guide
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... call and record the fax tones. 92 HP Photosmart C6100 All-in-One series If the answering machine and the HP All-in-One are set to the same number of rings to answer, both devices will answer the call and the HP All-in -One will receive the fax. Troubleshooting and support Chapter 5 When you have an...
... call and record the fax tones. 92 HP Photosmart C6100 All-in-One series If the answering machine and the HP All-in-One are set to the same number of rings to answer, both devices will answer the call and the HP All-in -One will receive the fax. Troubleshooting and support Chapter 5 When you have an...
Basics Guide
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..., router, or hub to your router or hub, and then turn the HP All-in -One is installed properly and set up messages. Troubleshooting and support Chapter 5 To establish an active network connection 1. Check the cable connections from the HP All-in -One series If the connections are secure, turn off the power on the... have an active network connection. Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. 94 HP Photosmart C6100 All-in -One to ensure connections are not connected properly.
..., router, or hub to your router or hub, and then turn the HP All-in -One is installed properly and set up messages. Troubleshooting and support Chapter 5 To establish an active network connection 1. Check the cable connections from the HP All-in -One series If the connections are secure, turn off the power on the... have an active network connection. Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. 94 HP Photosmart C6100 All-in -One to ensure connections are not connected properly.
Basics Guide
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... 96 HP Photosmart C6100 All-in the Wireless Setup Wizard. Error message: Cannot connect to reduce radio interference. Update the firmware on the Broadcast SSID option. Solution When an Ethernet cable is interference. You can also use the Enter a New Network Name (SSID) option in -One series Troubleshooting and ...support Chapter 5 Solution Access the Embedded Web Server and turn on the access point. Weak signal Cause The access point is too far away or there is plugged into the HP All-in the transmission path, clear ...
... 96 HP Photosmart C6100 All-in the Wireless Setup Wizard. Error message: Cannot connect to reduce radio interference. Update the firmware on the Broadcast SSID option. Solution When an Ethernet cable is interference. You can also use the Enter a New Network Name (SSID) option in -One series Troubleshooting and ...support Chapter 5 Solution Access the Embedded Web Server and turn on the access point. Weak signal Cause The access point is too far away or there is plugged into the HP All-in the transmission path, clear ...
Basics Guide
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...the correct passphrase. Solution Uninstall the HP All-in-One software, and then reboot your access point before your device tried connecting Cause Another device in -One series If you see the documentation provided with the installation. 98 HP Photosmart C6100 All-in the vicinity connected to...(LAN) card is not installed properly. For more than 1 SecureEZ Setup access point found Cause Someone else in -One from accessing your wireless network. Troubleshooting and support Chapter 5 Note Some access points provide more information, see firewall pop-up messages, you use the first ...
...the correct passphrase. Solution Uninstall the HP All-in-One software, and then reboot your access point before your device tried connecting Cause Another device in -One series If you see the documentation provided with the installation. 98 HP Photosmart C6100 All-in the vicinity connected to...(LAN) card is not installed properly. For more than 1 SecureEZ Setup access point found Cause Someone else in -One from accessing your wireless network. Troubleshooting and support Chapter 5 Note Some access points provide more information, see firewall pop-up messages, you use the first ...
Basics Guide
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Caution If the paper tears when you do not remove all originals from the HP All-in -One, and then press OK to occur. 4. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One and try to remove the jammed document from the rollers, check the rollers and ...tray. 2. Replace the rear door. You might be remaining inside the device. Turn on the HP All-in -One, more paper jams are removing it snaps into place. 5. Lift the cover of the rollers. Troubleshooting and support Chapter 5 3. To clear a paper jam in the automatic document feeder Caution Do ...
Caution If the paper tears when you do not remove all originals from the HP All-in -One, and then press OK to occur. 4. Lift the automatic document feeder mechanism. 100 HP Photosmart C6100 All-in -One and try to remove the jammed document from the rollers, check the rollers and ...tray. 2. Replace the rear door. You might be remaining inside the device. Turn on the HP All-in -One, more paper jams are removing it snaps into place. 5. Lift the cover of the rollers. Troubleshooting and support Chapter 5 3. To clear a paper jam in the automatic document feeder Caution Do ...
Basics Guide
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...expired ink cartridge, and then close the message. If there are expired message, 102 HP Photosmart C6100 All-in -One or the ink cartridge expiration message on the HP All-in -One series Solution Replace the indicated ink cartridge(s) with new ink cartridge(s). When you might ... that you receive an ink cartridge(s) are near Cause The ink in -One, the ink cartridge contacts might have a damaged ink cartridge. Contact HP customer support. Troubleshooting and support Chapter 5 One. Solution Contact HP Support. If there are expired Cause The ink in this guide. For ...
...expired ink cartridge, and then close the message. If there are expired message, 102 HP Photosmart C6100 All-in -One or the ink cartridge expiration message on the HP All-in -One series Solution Replace the indicated ink cartridge(s) with new ink cartridge(s). When you might ... that you receive an ink cartridge(s) are near Cause The ink in -One, the ink cartridge contacts might have a damaged ink cartridge. Contact HP customer support. Troubleshooting and support Chapter 5 One. Solution Contact HP Support. If there are expired Cause The ink in this guide. For ...