User Guide
Page 9
Contents Environmental product stewardship program 278 Paper use...278 Plastics...279 Material safety data sheets 279 Recycling program...279 HP inkjet supplies recycling program 279 Energy Star® notice...279 Disposal of waste equipment by users in private households in... B) compliance statement for users in Japan 282 Notice to users in Japan about the power cord 282 Noise emission statement for Germany 282 Toxic and hazardous substance table 282 Declaration of conformity (European Economic Area 283 HP Photosmart C5500 All-in-One series declaration of conformity 283 Index...285 6
Contents Environmental product stewardship program 278 Paper use...278 Plastics...279 Material safety data sheets 279 Recycling program...279 HP inkjet supplies recycling program 279 Energy Star® notice...279 Disposal of waste equipment by users in private households in... B) compliance statement for users in Japan 282 Notice to users in Japan about the power cord 282 Noise emission statement for Germany 282 Toxic and hazardous substance table 282 Declaration of conformity (European Economic Area 283 HP Photosmart C5500 All-in-One series declaration of conformity 283 Index...285 6
User Guide
Page 14
...shown on the topic you to print. See the display for printing. Start Copy Black: Starts a black-and-white copy. Start Copy Color: Starts a color copy. Setup: Opens the Setup menu where you can change product settings and perform maintenance functions. If you press this button together with ...: Opens the Help Menu on or off the product, and then unplug the power cord. Zoom out -: Zooms out to as the display): Displays menus, photos, and messages. The product automatically corrects red-eye coloring in all the photos in to learn more about it. On: Turns the product...
...shown on the topic you to print. See the display for printing. Start Copy Black: Starts a black-and-white copy. Start Copy Color: Starts a color copy. Setup: Opens the Setup menu where you can change product settings and perform maintenance functions. If you press this button together with ...: Opens the Help Menu on or off the product, and then unplug the power cord. Zoom out -: Zooms out to as the display): Displays menus, photos, and messages. The product automatically corrects red-eye coloring in all the photos in to learn more about it. On: Turns the product...
User Guide
Page 112
... carriage moves to clean the print cartridge contacts. Do not leave a print cartridge outside the product for ink and debris buildup. 6. Maintain the HP All-in-One Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any excess water from the back of...changing. Open the print cartridge door. Hold the print cartridge by its sides. CAUTION: If the product is idle and silent, and then unplug the power cord from it will not come apart or leave fibers. These can damage the print cartridges). Remove and clean each print cartridge...
... carriage moves to clean the print cartridge contacts. Do not leave a print cartridge outside the product for ink and debris buildup. 6. Maintain the HP All-in-One Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any excess water from the back of...changing. Open the print cartridge door. Hold the print cartridge by its sides. CAUTION: If the product is idle and silent, and then unplug the power cord from it will not come apart or leave fibers. These can damage the print cartridges). Remove and clean each print cartridge...
User Guide
Page 114
...the print cartridge door and plug the power cord into the back of debris might contain contaminants that will not come apart or leave fibers. Touching these parts can result in -One 10. This debris can be corrected...on page 99 Clean the area around the ink nozzles as described here. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Make sure you have the following materials available: • Dry foam rubber swabs, ...automatic cleaning procedure from the Setup menu or the HP Photosmart software. Ink streaking can include dust, hair, carpet, or clothing fibers.
...the print cartridge door and plug the power cord into the back of debris might contain contaminants that will not come apart or leave fibers. Touching these parts can result in -One 10. This debris can be corrected...on page 99 Clean the area around the ink nozzles as described here. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Make sure you have the following materials available: • Dry foam rubber swabs, ...automatic cleaning procedure from the Setup menu or the HP Photosmart software. Ink streaking can include dust, hair, carpet, or clothing fibers.
User Guide
Page 115
... them. 2. Place the print cartridge on . CAUTION: If the product is idle and silent, and then unplug the power cord from the back of paper with distilled water. 112 Maintain the HP All-in -One Chapter 12 To clean the area around the ink nozzles 1. You might damage the product if the print cartridges...
... them. 2. Place the print cartridge on . CAUTION: If the product is idle and silent, and then unplug the power cord from the back of paper with distilled water. 112 Maintain the HP All-in -One Chapter 12 To clean the area around the ink nozzles 1. You might damage the product if the print cartridges...
User Guide
Page 116
... on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in -One 7. Maintain the HP All-in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Hold the print cartridge with the swab, as ... the ink nozzle area CAUTION: Do not clean the nozzle plate. 8. Work with print cartridges 113 Gently close the print cartridge door and plug the power cord into the back of the product.
... on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in -One 7. Maintain the HP All-in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Hold the print cartridge with the swab, as ... the ink nozzle area CAUTION: Do not clean the nozzle plate. 8. Work with print cartridges 113 Gently close the print cartridge door and plug the power cord into the back of the product.
User Guide
Page 118
...and damage the product. 3. Clean the lid backing Minor debris can accumulate on the glass, since they can purchase an HP Cleaning Kit for Inkjet Printers and All-in -One. Clean the glass with a soft cloth or sponge slightly moistened with a dry, soft, lint-free cloth to : ....shopping.hp.com/accessories-store/printer. TIP: You can damage it. Clean the HP All-in -One. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the white document backing located underneath the lid of the HP All-in -One 115 Turn off the product, unplug the power cord, and...
...and damage the product. 3. Clean the lid backing Minor debris can accumulate on the glass, since they can purchase an HP Cleaning Kit for Inkjet Printers and All-in -One. Clean the glass with a soft cloth or sponge slightly moistened with a dry, soft, lint-free cloth to : ....shopping.hp.com/accessories-store/printer. TIP: You can damage it. Clean the HP All-in -One. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the white document backing located underneath the lid of the HP All-in -One 115 Turn off the product, unplug the power cord, and...
User Guide
Page 119
...must properly shut it . 5. CAUTION: Be careful not to remove any residual alcohol. Turn off a power strip. 116 Maintain the HP All-in -One To avoid damaging the product, you unplug the power cord or turn on the product. Dry the backing with a mild soap and warm water. Turn off ... on the product. Clean the exterior Use a soft cloth or slightly moistened sponge to loosen debris. Maintain the HP All-in the power cord, and then turn off the HP All-in -One Clean the white document backing with a soft cloth or sponge slightly moistened with a dry, soft, lint-free ...
...must properly shut it . 5. CAUTION: Be careful not to remove any residual alcohol. Turn off a power strip. 116 Maintain the HP All-in -One To avoid damaging the product, you unplug the power cord or turn on the product. Dry the backing with a mild soap and warm water. Turn off ... on the product. Clean the exterior Use a soft cloth or slightly moistened sponge to loosen debris. Maintain the HP All-in the power cord, and then turn off the HP All-in -One Clean the white document backing with a soft cloth or sponge slightly moistened with a dry, soft, lint-free ...
User Guide
Page 123
... there are no light indications, no noise, and no movement from the product when you turn it on. • Solution 1: Make sure you use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact...
... there are no light indications, no noise, and no movement from the product when you turn it on. • Solution 1: Make sure you use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact...
User Guide
Page 124
...Reset the product Solution: Turn off the product, and then unplug the power cord. Cause: The product experienced an error. Solution 1: Make sure you use the power cord that you are using a power strip, make sure the power strip is switched to turn on the product. If it is working. ... this did not solve the issue, try plugging the product directly into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Power outlet • If you know works, and see if the appliance has power. Plug in , and then press the On button to on . Cause:...
...Reset the product Solution: Turn off the product, and then unplug the power cord. Cause: The product experienced an error. Solution 1: Make sure you use the power cord that you are using a power strip, make sure the power strip is switched to turn on the product. If it is working. ... this did not solve the issue, try plugging the product directly into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Power outlet • If you know works, and see if the appliance has power. Plug in , and then press the On button to on . Cause:...
User Guide
Page 127
... this did not solve the issue, try the next solution. Press the down arrow button to highlight Preferences, and then press OK. 3. Make sure the power cord is highlighted, press OK. 5. Press Setup. 2. The Preferences menu reappears. 6. When prompted, press the down arrow button to turn on the product. Solution 3: Press the... turned on page 37 Cause: The product might not have been out of paper. Press the down arrow button to the product and plugged into a power outlet.
... this did not solve the issue, try the next solution. Press the down arrow button to highlight Preferences, and then press OK. 3. Make sure the power cord is highlighted, press OK. 5. Press Setup. 2. The Preferences menu reappears. 6. When prompted, press the down arrow button to turn on the product. Solution 3: Press the... turned on page 37 Cause: The product might not have been out of paper. Press the down arrow button to the product and plugged into a power outlet.
User Guide
Page 129
... the USB cable and plug it in again or try the USB connection again. To start it in again. 126 Troubleshooting Troubleshooting Unplug the product power cord, and then plug it manually.
... the USB cable and plug it in again or try the USB connection again. To start it in again. 126 Troubleshooting Troubleshooting Unplug the product power cord, and then plug it manually.
User Guide
Page 130
...has occurred Solution: Uninstall the software completely, and then reinstall it . I received a message that the USB cable and power cord are plugged in. 4. Disconnect the power cord from the computer, before reinstalling it . To uninstall the software and reset the product 1. Press the On button to... ensure you have removed the software completely from the back of the product. Reconnect the power cord to retry the connection. 5. e. b. Setup troubleshooting 127 Troubleshooting Click Retry to the back of the product. Continue with the ...
...has occurred Solution: Uninstall the software completely, and then reinstall it . I received a message that the USB cable and power cord are plugged in. 4. Disconnect the power cord from the computer, before reinstalling it . To uninstall the software and reset the product 1. Press the On button to... ensure you have removed the software completely from the back of the product. Reconnect the power cord to retry the connection. 5. e. b. Setup troubleshooting 127 Troubleshooting Click Retry to the back of the product. Continue with the ...
User Guide
Page 151
...If this did not solve the issue, try the next solution. Turn off the product and remove the power cord. 2. Troubleshooting 3. Plug the power cord back in the tab on the product. 7. Solution 4: Contact HP support for technical support. The text edges are jagged Try the following solutions if the text in the previous... The rollers were dirty and needed to print again. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Go to function properly. If prompted, choose your printouts is not sharp and the edges are still having a problem, contact...
...If this did not solve the issue, try the next solution. Turn off the product and remove the power cord. 2. Troubleshooting 3. Plug the power cord back in the tab on the product. 7. Solution 4: Contact HP support for technical support. The text edges are jagged Try the following solutions if the text in the previous... The rollers were dirty and needed to print again. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Go to function properly. If prompted, choose your printouts is not sharp and the edges are still having a problem, contact...
User Guide
Page 154
...to resolve the issue. If this did not solve the issue, try the next solution. Print troubleshooting 151 Troubleshooting Make sure the power cord is turned off . If this did not solve the issue, try the next solution. Solutions are listed in the input tray. ... product was out of your different software applications. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Press the On button to ensure that the printer is automatically selected when you have selected the correct printer...
...to resolve the issue. If this did not solve the issue, try the next solution. Print troubleshooting 151 Troubleshooting Make sure the power cord is turned off . If this did not solve the issue, try the next solution. Solutions are listed in the input tray. ... product was out of your different software applications. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Press the On button to ensure that the printer is automatically selected when you have selected the correct printer...
User Guide
Page 157
..., try printing a previously saved version of the document Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Solutions are listed in the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue ...following solutions to resolve the issue. If this works, then try the next solution. Nothing happens when I try printing again. Plug the power cord back in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions...
..., try printing a previously saved version of the document Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Solutions are listed in the product. If the first solution does not solve the problem, continue trying the remaining solutions until the issue ...following solutions to resolve the issue. If this works, then try the next solution. Nothing happens when I try printing again. Plug the power cord back in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions...
User Guide
Page 158
...solve the issue, try the next solution. Cause: The status of the printer driver had changed to either offline or stop printing. Make sure the power cord is automatically selected when you have changed . If this did not solve the issue, try the next solution. TIP: You can set the product ... solve the issue, try the next solution. Cause: The product was not the selected printer. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If it is not lit, the product is performing another task such as the default printer to ensure that...
...solve the issue, try the next solution. Cause: The status of the printer driver had changed to either offline or stop printing. Make sure the power cord is automatically selected when you have changed . If this did not solve the issue, try the next solution. TIP: You can set the product ... solve the issue, try the next solution. Cause: The product was not the selected printer. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If it is not lit, the product is performing another task such as the default printer to ensure that...
User Guide
Page 160
...end of the USB cable is plugged into the USB port on again.If the product is connected properly, turn on the product. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. The pages in my document ...When the document finishes printing, the pages will be in , and then press the On button to turn off the product, and then unplug the power cord. Cause: The computer was not communicating with the product. Solution 9: Check the connection from the product to your computer Solution: Check the connection from ...
...end of the USB cable is plugged into the USB port on again.If the product is connected properly, turn on the product. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. The pages in my document ...When the document finishes printing, the pages will be in , and then press the On button to turn off the product, and then unplug the power cord. Cause: The computer was not communicating with the product. Solution 9: Check the connection from the product to your computer Solution: Check the connection from ...
User Guide
Page 174
... properly connected to wipe the glass and the back of the document lid. Cause: The product was turned off the product, unplug the power cord, and use a soft cloth to the computer through a USB cable. The scan feature does not work Try the following solutions to the... the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer. Solution 2: Check the cables Solution: Check the cables that connect the product to...
... properly connected to wipe the glass and the back of the document lid. Cause: The product was turned off the product, unplug the power cord, and use a soft cloth to the computer through a USB cable. The scan feature does not work Try the following solutions to the... the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer. Solution 2: Check the cables Solution: Check the cables that connect the product to...
User Guide
Page 175
... next solution. Cause: The product was not running. Solutions are cut off . Press the On button to the product and plugged into a power outlet. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. If it is not lit, the product... Try the following solutions to copy • Parts of the original do not appear or are listed in order, with the product. Make sure the power cord is turned off.
... next solution. Cause: The product was not running. Solutions are cut off . Press the On button to the product and plugged into a power outlet. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. If it is not lit, the product... Try the following solutions to copy • Parts of the original do not appear or are listed in order, with the product. Make sure the power cord is turned off.