User Guide
Page 8
...The product is printing on a non-printable area of my disc 180 The ink on the CD/DVD is not drying 181 Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15... support period...271 Placing a call...271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel faceplate 273 Pack ...
...The product is printing on a non-printable area of my disc 180 The ink on the CD/DVD is not drying 181 Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15... support period...271 Placing a call...271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel faceplate 273 Pack ...
User Guide
Page 17
... highlight the appropriate letter, number, or symbol, press OK on the control panel to other basic HP imaging software features, such as saving and viewing your photos. Overview 14 HP All-in the visual keyboard, press the arrows on the visual keyboard, and then press OK. ...select a letter, number, or symbol in -One overview Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard 1. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to ...
... highlight the appropriate letter, number, or symbol, press OK on the control panel to other basic HP imaging software features, such as saving and viewing your photos. Overview 14 HP All-in the visual keyboard, press the arrows on the visual keyboard, and then press OK. ...select a letter, number, or symbol in -One overview Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard 1. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to ...
User Guide
Page 20
...that provide information about resolving errors you might not be found in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. section provides links so you can quickly find information on the HP All-in-One. Readme The Readme file ...guide provides instructions for troubleshooting information, or see "Troubleshooting" on using the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The How Do I? Onscreen Help The onscreen Help provides ...
...that provide information about resolving errors you might not be found in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. section provides links so you can quickly find information on the HP All-in-One. Readme The Readme file ...guide provides instructions for troubleshooting information, or see "Troubleshooting" on using the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The How Do I? Onscreen Help The onscreen Help provides ...
User Guide
Page 108
... mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality of the print cartridges. If you receive an error message about ink-backup mode, see "Print cartridge messages" on page 245 for ink-backup mode. Maintain the... is installed. If the message is not a true black. Performing the aligning and cleaning procedures unnecessarily can only print jobs from the print cartridge carriage. Colors print as grayscale. The ink-backup mode is initiated when a print cartridge is removed from the computer.
... mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality of the print cartridges. If you receive an error message about ink-backup mode, see "Print cartridge messages" on page 245 for ink-backup mode. Maintain the... is installed. If the message is not a true black. Performing the aligning and cleaning procedures unnecessarily can only print jobs from the print cartridge carriage. Colors print as grayscale. The ink-backup mode is initiated when a print cartridge is removed from the computer.
User Guide
Page 122
...CD/DVD print troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Restart your computer before the software installation screen prompts you to the computer using a USB cable before the HP Photosmart software is connected to do so..., you have already installed it . 5. CAUTION: Do not connect the USB cable to Photosmart C5500 All-in -One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information...
...CD/DVD print troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Restart your computer before the software installation screen prompts you to the computer using a USB cable before the HP Photosmart software is connected to do so..., you have already installed it . 5. CAUTION: Do not connect the USB cable to Photosmart C5500 All-in -One software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information...
User Guide
Page 123
...-ROM drive, nothing happens • The Minimum System Checks screen appears • A red X appears on the USB connect prompt • I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try the following solutions... use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact...
...-ROM drive, nothing happens • The Minimum System Checks screen appears • A red X appears on the USB connect prompt • I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try the following solutions... use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact...
User Guide
Page 124
Plug in , and then press the On button to both the product and the power adapter. Cause: The product experienced an error. Or, try plugging the product directly into a power outlet. • Test the power outlet to on . If this did not solve the issue, try the ...
Plug in , and then press the On button to both the product and the power adapter. Cause: The product experienced an error. Or, try plugging the product directly into a power outlet. • Test the power outlet to on . If this did not solve the issue, try the ...
User Guide
Page 126
...guide that came with the product. of your computer. Cause: The USB cable was installed. Solutions are installed properly and have been a problem with one or more information, see: "Work with print cartridges" on the product • Solution 4: Load paper in order, with each other into the... was connected before you are installed properly and have ink • Solution 3: Press the On button to resolve the issue. You can cause errors. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check ...
...guide that came with the product. of your computer. Cause: The USB cable was installed. Solutions are installed properly and have been a problem with one or more information, see: "Work with print cartridges" on the product • Solution 4: Load paper in order, with each other into the... was connected before you are installed properly and have ink • Solution 3: Press the On button to resolve the issue. You can cause errors. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check ...
User Guide
Page 130
I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it . b. Uninstall the software completely. Disconnect and reset the product. To disconnect and reset the ...
I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it . b. Uninstall the software completely. Disconnect and reset the product. To disconnect and reset the ...
User Guide
Page 132
... drive and then presents a report with a list of components to delete temporary files and folders. Insert software CD into the CD-ROM drive of the error was unknown. h. After the computer restarts, the You've used system configuration utility to make changes to remove, click OK. 5. After selecting the components to...
... drive and then presents a report with a list of components to delete temporary files and folders. Insert software CD into the CD-ROM drive of the error was unknown. h. After the computer restarts, the You've used system configuration utility to make changes to remove, click OK. 5. After selecting the components to...
User Guide
Page 157
... resolved. • Solution 1: Turn on the product. Plug the power cord back in order, with the most likely solution first. Cause: The product experienced an error.
... resolved. • Solution 1: Turn on the product. Plug the power cord back in order, with the most likely solution first. Cause: The product experienced an error.
User Guide
Page 160
...the document in correct order. After the cable is plugged into the USB port on the back of the product. Cause: The product experienced an error. Because of the stack. If this did not solve the issue, try the next solution. For more information, see: "Print a multiple-...sent a print job to the product, check the status of your computer. Cause: The computer was not communicating with the product. In the HP Photosmart Software, click Settings, and then click Status. When the document finishes printing, the pages will be in reverse order. Solution 9: Check the ...
...the document in correct order. After the cable is plugged into the USB port on the back of the product. Cause: The product experienced an error. Because of the stack. If this did not solve the issue, try the next solution. For more information, see: "Print a multiple-...sent a print job to the product, check the status of your computer. Cause: The computer was not communicating with the product. In the HP Photosmart Software, click Settings, and then click Status. When the document finishes printing, the pages will be in reverse order. Solution 9: Check the ...
User Guide
Page 166
For more information, see: "Insert a memory card" on page 71 Cause: The product detected an error with the memory card. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more information, see the documentation that ...
For more information, see: "Insert a memory card" on page 71 Cause: The product detected an error with the memory card. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more information, see the documentation that ...
User Guide
Page 168
...on the computer screen. Follow the onscreen instructions and the instructions provided in your digital camera Solution: Check the computer screen for an error message telling you might have previously transferred the photos from your memory card to a computer, try the next solution. Cause: You ... in the Start Here guide that came with the most likely solution first. Cause: The product software was corrupted. If more than one memory card is installed, restart your computer Solution 1: Install the product software Solution: Install the product software that the images on the...
...on the computer screen. Follow the onscreen instructions and the instructions provided in your digital camera Solution: Check the computer screen for an error message telling you might have previously transferred the photos from your memory card to a computer, try the next solution. Cause: You ... in the Start Here guide that came with the most likely solution first. Cause: The product software was corrupted. If more than one memory card is installed, restart your computer Solution 1: Install the product software Solution: Install the product software that the images on the...
User Guide
Page 180
Solutions are listed in order, with the HP All-in the storage area The product does not detect the CD/DVD holder ... my disc • The ink on the CD/DVD is not drying • The product reports a CD/DVD size mismatch error • The CD/DVD holder is resolved. • Solution 1: Push the CD/DVD holder into the computer, resize the ... original. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is stuck in -One. For more information, see: • "Recommended papers for printing and copying" on page 34 • "Load paper" on...
Solutions are listed in order, with the HP All-in the storage area The product does not detect the CD/DVD holder ... my disc • The ink on the CD/DVD is not drying • The product reports a CD/DVD size mismatch error • The CD/DVD holder is resolved. • Solution 1: Push the CD/DVD holder into the computer, resize the ... original. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is stuck in -One. For more information, see: • "Recommended papers for printing and copying" on page 34 • "Load paper" on...
User Guide
Page 184
... on the CD/DVD is not drying Try the following solutions to the documentation or the online help of the disc was not compatible for inkjet printing. Inkjet printable discs normally have a white printing surface. (Some discs also have already burned your content onto the CD/DVD, you are listed in the... of the software you are using . Cause: You loaded the CD/DVD upside down on the blue ring. The product reports a CD/DVD size mismatch error Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/ DVD holder with the printable side up to pull the...
... on the CD/DVD is not drying Try the following solutions to the documentation or the online help of the disc was not compatible for inkjet printing. Inkjet printable discs normally have a white printing surface. (Some discs also have already burned your content onto the CD/DVD, you are listed in the... of the software you are using . Cause: You loaded the CD/DVD upside down on the blue ring. The product reports a CD/DVD size mismatch error Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/ DVD holder with the printable side up to pull the...
User Guide
Page 185
...and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch • Memory is full • Photo ...scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting Chapter 14 Cause: You inserted the CD/DVD holder back into ...
...and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch • Memory is full • Photo ...scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting Chapter 14 Cause: You inserted the CD/DVD holder back into ...
User Guide
Page 186
..., see: "Clear paper jams" on the product again. Carriage jam Try the following solutions to access the print carriage area. Errors 183 Troubleshooting Solutions are listed in the front rollers. If the first solution does not solve the problem, continue trying the remaining solutions... properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front Solution: Turn off the product...
..., see: "Clear paper jams" on the product again. Carriage jam Try the following solutions to access the print carriage area. Errors 183 Troubleshooting Solutions are listed in the front rollers. If the first solution does not solve the problem, continue trying the remaining solutions... properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front Solution: Turn off the product...
User Guide
Page 188
...is missing, faded, streaked, or shows lines, this might indicate a problem with the nozzles. Errors 185 Troubleshooting Go to clean the print cartridges. • If the black line is shown below...Try to reach the product. 6. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are missing, faded, ...sufficient voltage to print from the computer (if applicable), then there is still stalled, contact HP support for technical support. Cause: There might indicate a problem with the black or photo...
...is missing, faded, streaked, or shows lines, this might indicate a problem with the nozzles. Errors 185 Troubleshooting Go to clean the print cartridges. • If the black line is shown below...Try to reach the product. 6. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are missing, faded, ...sufficient voltage to print from the computer (if applicable), then there is still stalled, contact HP support for technical support. Cause: There might indicate a problem with the black or photo...
User Guide
Page 189
... pressing the On button. 9. Reconnect the power cord to the far right side of the product. 3. Open the print cartridge door. Chapter 14 Cause: The error was false. If this did not solve the issue, try the next solution. Make sure that the product is turned on and remove the USB...
... pressing the On button. 9. Reconnect the power cord to the far right side of the product. 3. Open the print cartridge door. Chapter 14 Cause: The error was false. If this did not solve the issue, try the next solution. Make sure that the product is turned on and remove the USB...