User Guide
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... Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15 HP warranty and support Warranty...269 Print cartridge warranty information 269 Support process...269 Before you call HP support...270 HP......271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel faceplate 273 Pack the...
... Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15 HP warranty and support Warranty...269 Print cartridge warranty information 269 Support process...269 Before you call HP support...270 HP......271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel faceplate 273 Pack the...
User Guide
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...HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos. It also provides access to make prints of your photos. Error... on the visual keyboard, and then press OK. 2. Chapter 2 (continued) Insert Print Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original ...or symbol, select Clear on Scanner How Do I... To select a letter, number, or symbol in -One overview To enter lowercase letters, uppercase letters, numbers, and symbols • To enter lowercase letters, ...
...HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos. It also provides access to make prints of your photos. Error... on the visual keyboard, and then press OK. 2. Chapter 2 (continued) Insert Print Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original ...or symbol, select Clear on Scanner How Do I... To select a letter, number, or symbol in -One overview To enter lowercase letters, uppercase letters, numbers, and symbols • To enter lowercase letters, ...
User Guide
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.... Basics Guide The Basics Guide contains an overview of the HP All-in-One. • The How Do I? Install the software to load paper, load a CD/DVD, insert a memory card, and replace the print cartridges. Start Here guide The Start Here guide provides instructions for ...on the HP All-in-One. 3 Find more information 17 www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of resources, both printed and onscreen, that provide information about resolving errors you how to complete key tasks on using the HP All-in-One. Find ...
.... Basics Guide The Basics Guide contains an overview of the HP All-in-One. • The How Do I? Install the software to load paper, load a CD/DVD, insert a memory card, and replace the print cartridges. Start Here guide The Start Here guide provides instructions for ...on the HP All-in-One. 3 Find more information 17 www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of resources, both printed and onscreen, that provide information about resolving errors you how to complete key tasks on using the HP All-in-One. Find ...
User Guide
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... error message about ink-backup mode, see "Print cartridge messages" on page 99 Advanced print cartridge maintenance If you are installed in the product, verify that the print cartridge is installed. For more information. NOTE: HP does not recommend using the photo print cartridge for resolving print quality issues. If you might have a problem with one print cartridge. Colors...
... error message about ink-backup mode, see "Print cartridge messages" on page 99 Advanced print cartridge maintenance If you are installed in the product, verify that the print cartridge is installed. For more information. NOTE: HP does not recommend using the photo print cartridge for resolving print quality issues. If you might have a problem with one print cartridge. Colors...
User Guide
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...ink. You can cause errors. Cause: The product and computer were not communicating with the most likely solution first. Setup troubleshooting 123 Troubleshooting For more of the ink cartridges. For more information, see the Start Here guide that came with one or more information on ... issue is resolved. • Solution 1: Check the connection between the product and computer • Solution 2: Check that the ink cartridges are listed in the input tray Solution 1: Check the connection between the product and computer Solution: Check the connection between the product and...
...ink. You can cause errors. Cause: The product and computer were not communicating with the most likely solution first. Setup troubleshooting 123 Troubleshooting For more of the ink cartridges. For more information, see the Start Here guide that came with one or more information on ... issue is resolved. • Solution 1: Check the connection between the product and computer • Solution 2: Check that the ink cartridges are listed in the input tray Solution 1: Check the connection between the product and computer Solution: Check the connection between the product and...
User Guide
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...messages • Power and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch •...error message might not be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart...
...messages • Power and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch •...error message might not be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart...
User Guide
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...• Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the... front Solution: Turn off the product and open the print cartridge door to resolve the issue. Cause: Paper was stuck in order, with the most likely ...between the rollers, and then turn on page 131 Cause: The product had a paper jam. Errors 183 Troubleshooting Solution 2: Clear the paper jam from the rear door. If this did not solve...
...• Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the... front Solution: Turn off the product and open the print cartridge door to resolve the issue. Cause: Paper was stuck in order, with the most likely ...between the rollers, and then turn on page 131 Cause: The product had a paper jam. Errors 183 Troubleshooting Solution 2: Clear the paper jam from the rear door. If this did not solve...
User Guide
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.../region, and then click Contact HP for information on calling for the product. Press and hold the Cancel button and then press the Start Copy Color button. Errors 185 Troubleshooting 5. Try to follow the remaining solutions, as the error message might indicate a problem with the black or photo print cartridge in the left slot. If...
.../region, and then click Contact HP for information on calling for the product. Press and hold the Cancel button and then press the Start Copy Color button. Errors 185 Troubleshooting 5. Try to follow the remaining solutions, as the error message might indicate a problem with the black or photo print cartridge in the left slot. If...
User Guide
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... keep them aside carefully. 5. Disconnect the power cord from the back of the product. 4. Open the print cartridge door. Close the print cartridge door. 6. Open the print cartridge door. The print carriage should move to turn on the product. Reconnect the power cord to the far right side... of the product. 10. Chapter 14 Cause: The error was false. Solution 6: Reset the product Solution: Turn off ...
... keep them aside carefully. 5. Disconnect the power cord from the back of the product. 4. Open the print cartridge door. Close the print cartridge door. 6. Open the print cartridge door. The print carriage should move to turn on the product. Reconnect the power cord to the far right side... of the product. 10. Chapter 14 Cause: The error was false. Solution 6: Reset the product Solution: Turn off ...
User Guide
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..., and then plug in the input tray. 13. Solution 2: Contact HP support Solution: Contact HP support for technical support. Close the print cartridge door. 12. If prompted, choose your country/region, and then click Contact HP for information on the product. Product stall error Try the following solutions to reset the product. If prompted, choose...
..., and then plug in the input tray. 13. Solution 2: Contact HP support Solution: Contact HP support for technical support. Close the print cartridge door. 12. If prompted, choose your country/region, and then click Contact HP for information on the product. Product stall error Try the following solutions to reset the product. If prompted, choose...
User Guide
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... The print carriage was blocked. 188 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. Chapter 14 Mechanism error Try the following solutions to access the print carriage. If the first solution does not solve the problem, continue trying the remaining solutions...the paper jam Solution: Clear the paper jam and remove any torn paper that are blocking the print carriage Solution: Lower the ink cartridge access door to resolve the issue. Solutions are blocking the print carriage, including any objects that are listed in the product. Solution 2:...
... The print carriage was blocked. 188 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. Chapter 14 Mechanism error Try the following solutions to access the print carriage. If the first solution does not solve the problem, continue trying the remaining solutions...the paper jam Solution: Clear the paper jam and remove any torn paper that are blocking the print carriage Solution: Lower the ink cartridge access door to resolve the issue. Solutions are blocking the print carriage, including any objects that are listed in the product. Solution 2:...
User Guide
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...the product. Follow the prompts on the display to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on the product again. Memory is not curled • Solution 6: Load one sheet of the software. Photo tray problem Try the following ...carriage (including any packing materials), and then turn on calling for service. Carriage blocked Solution: Turn off the product and open the print cartridge door to resolve the issue. Remove any objects that are not stuck together • Solution 5: Make sure the photo paper is full Solution...
...the product. Follow the prompts on the display to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on the product again. Memory is not curled • Solution 6: Load one sheet of the software. Photo tray problem Try the following ...carriage (including any packing materials), and then turn on calling for service. Carriage blocked Solution: Turn off the product and open the print cartridge door to resolve the issue. Remove any objects that are not stuck together • Solution 5: Make sure the photo paper is full Solution...
User Guide
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Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this ... devices. Make sure the test patterns show lines, this did not solve the issue, try the next solution. Errors 205 Troubleshooting Cause: There was a compatibility issue with the tri-color print cartridge in a pattern are more than a few lines in the left slot. More information about using a USB hub...
Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this ... devices. Make sure the test patterns show lines, this did not solve the issue, try the next solution. Errors 205 Troubleshooting Cause: There was a compatibility issue with the tri-color print cartridge in a pattern are more than a few lines in the left slot. More information about using a USB hub...
User Guide
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... streaked, or shows lines, this might indicate the source of the color lines are broken, this might indicate a problem with the tri-color print cartridge in a pattern are missing, faded, streaked, or show a complete grid and the thick color lines are complete. • If more than a few lines in ... the print cartridges. • If the black line is shown below. 5. If the self-test report fails to highlight Self-Test Report, and then press OK. Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print. Errors 209 Troubleshooting
... streaked, or shows lines, this might indicate the source of the color lines are broken, this might indicate a problem with the tri-color print cartridge in a pattern are missing, faded, streaked, or show a complete grid and the thick color lines are complete. • If more than a few lines in ... the print cartridges. • If the black line is shown below. 5. If the self-test report fails to highlight Self-Test Report, and then press OK. Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print. Errors 209 Troubleshooting
User Guide
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... the documentation that came with only the black print cartridge installed. Install the tri-color print cartridge. Cause: Your product was not turned on page 99 Cause: The product was in order, with only the black print cartridge installed, and a borderless print job was not enough...following solutions to clear the memory. If this did not have enough memory. Borderless printing error Solution: Borderless printing cannot occur with your product is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly •...
... the documentation that came with only the black print cartridge installed. Install the tri-color print cartridge. Cause: Your product was not turned on page 99 Cause: The product was in order, with only the black print cartridge installed, and a borderless print job was not enough...following solutions to clear the memory. If this did not have enough memory. Borderless printing error Solution: Borderless printing cannot occur with your product is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly •...
User Guide
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... avoid possible printing delays. For HP product return and recycling information, visit us at: www.hp.com/recycle. Solutions are listed in order, with the most likely solution first. Carriage stall Try the following is a list of print cartridge error messages: • Low on... ink and might be low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print cartridge is missing, incorrectly...
... avoid possible printing delays. For HP product return and recycling information, visit us at: www.hp.com/recycle. Solutions are listed in order, with the most likely solution first. Carriage stall Try the following is a list of print cartridge error messages: • Low on... ink and might be low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print cartridge is missing, incorrectly...
User Guide
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...power cord. Remove all paper loaded in , and then press the On button to follow the remaining solutions, as the error message might be false. Open the print cartridge door. The print carriage should move to the product. 8. Disconnect the power cord from the product and wait for ...60 seconds. 7. Turn on page 114 Cause: The error was false. Troubleshooting 248 Troubleshooting Remove the print cartridges and keep them aside carefully. 5. Close the print cartridge door. 6. Plug the power cord back in the input tray. 2. Make sure that the ...
...power cord. Remove all paper loaded in , and then press the On button to follow the remaining solutions, as the error message might be false. Open the print cartridge door. The print carriage should move to the product. 8. Disconnect the power cord from the product and wait for ...60 seconds. 7. Turn on page 114 Cause: The error was false. Troubleshooting 248 Troubleshooting Remove the print cartridges and keep them aside carefully. 5. Close the print cartridge door. 6. Plug the power cord back in the input tray. 2. Make sure that the ...
User Guide
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...If prompted, choose your country/region, and then click Contact HP for service Solution: If you align the print cartridges, the alignment fails. Cause: Incorrect type of the steps provided in the input tray. Errors 249 Troubleshooting Need alignment or alignment failed Try the following ...If you have colored paper loaded in the input tray when you have completed all of paper was loaded in the previous solutions and are fully inserted • Solution 4: Align newly installed print cartridges • Solution 5: Print cartridge might have a defective print cartridge. If this did...
...If prompted, choose your country/region, and then click Contact HP for service Solution: If you align the print cartridges, the alignment fails. Cause: Incorrect type of the steps provided in the input tray. Errors 249 Troubleshooting Need alignment or alignment failed Try the following ...If you have colored paper loaded in the input tray when you have completed all of paper was loaded in the previous solutions and are fully inserted • Solution 4: Align newly installed print cartridges • Solution 5: Print cartridge might have a defective print cartridge. If this did...
User Guide
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...; "Align the print cartridges" on page 106 • "Print cartridge warranty information" on page 269 • "Shop for ink supplies" on calling for technical support. If the alignment error persists and you cannot clear it, your print cartridge might be defective. Go to : www.hp.com/support. Errors 251 Troubleshooting Go to www.hp.com/support. Cause...
...; "Align the print cartridges" on page 106 • "Print cartridge warranty information" on page 269 • "Shop for ink supplies" on calling for technical support. If the alignment error persists and you cannot clear it, your print cartridge might be defective. Go to : www.hp.com/support. Errors 251 Troubleshooting Go to www.hp.com/support. Cause...
User Guide
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... sure you do not remove the copper colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with genuine HP cartridges. Reinsert the print cartridge by using the pink pull tab. Cause: The indicated print cartridges were installed incorrectly. Non-HP cartridges installed Solution: Follow the prompts on the right. Errors 253 Troubleshooting If it is still covering...
... sure you do not remove the copper colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with genuine HP cartridges. Reinsert the print cartridge by using the pink pull tab. Cause: The indicated print cartridges were installed incorrectly. Non-HP cartridges installed Solution: Follow the prompts on the right. Errors 253 Troubleshooting If it is still covering...