User Guide
Page 20
...insert a memory card, and replace the print cartridges. Make sure you how to complete key tasks on using the HP All-in-One. This Web site offers technical support, drivers, supplies, and ordering information. Find more information Find more information You can access a variety of resources, both ... links so you can get help and support from the HP Web site. Basics Guide The Basics Guide contains an overview of the HP All-in -One. • The How Do I? www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help...
...insert a memory card, and replace the print cartridges. Make sure you how to complete key tasks on using the HP All-in-One. This Web site offers technical support, drivers, supplies, and ordering information. Find more information Find more information You can access a variety of resources, both ... links so you can get help and support from the HP Web site. Basics Guide The Basics Guide contains an overview of the HP All-in -One. • The How Do I? www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help...
User Guide
Page 28
... check box next to If you have Windows Vista or Windows XP with Service Pack 2, the Bluetooth® drivers are unable to connect your computer is available for the HP All-in-One through the HP All-in the taskbar. 4. Therefore, if you would to select a Bluetooth® profile, select HCRP. For more ...Your Device Now screen, select the check box next to If you do not need to a USB port on the desktop or in -One control panel. Attach an HP Bluetooth Adapter to the front USB port of installing the software is started and then attach the Bluetooth® adapter to reinstall it...
... check box next to If you have Windows Vista or Windows XP with Service Pack 2, the Bluetooth® drivers are unable to connect your computer is available for the HP All-in-One through the HP All-in the taskbar. 4. Therefore, if you would to select a Bluetooth® profile, select HCRP. For more ...Your Device Now screen, select the check box next to If you do not need to a USB port on the desktop or in -One control panel. Attach an HP Bluetooth Adapter to the front USB port of installing the software is started and then attach the Bluetooth® adapter to reinstall it...
User Guide
Page 133
...setup.exe file on the CD-ROM drive and double-click it. Uninstall and reinstall the software If your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. To uninstall and reinstall the software 1. Disconnect the product from your computer. ... using the uninstall utility provided when you might need to Programs or All Programs, HP, Photosmart C5500 All-in -One. Follow the onscreen instructions and the instructions provided in -One application files from www.hp.com/support. 7. Double-click Add/Remove Programs (or click Uninstall a program)....
...setup.exe file on the CD-ROM drive and double-click it. Uninstall and reinstall the software If your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. To uninstall and reinstall the software 1. Disconnect the product from your computer. ... using the uninstall utility provided when you might need to Programs or All Programs, HP, Photosmart C5500 All-in -One. Follow the onscreen instructions and the instructions provided in -One application files from www.hp.com/support. 7. Double-click Add/Remove Programs (or click Uninstall a program)....
User Guide
Page 154
... Cause: The product was not the selected printer. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. If this did not solve the issue, try the next solution. For more information, see: "Load paper...when you have selected the correct printer in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue ...
... Cause: The product was not the selected printer. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. If this did not solve the issue, try the next solution. For more information, see: "Load paper...when you have selected the correct printer in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue ...
User Guide
Page 155
... printing. Chapter 14 If this did not solve the issue, try the next solution. If this did not solve the issue, try one or both of the printer driver had a paper jam. 152 Troubleshooting Troubleshooting Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might have... might remain in the queue, try the next solution. Cause: The product was in the print queue. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 7: Clear the paper jam Solution: Clear the paper jam. Solution 5: Wait until the ...
... printing. Chapter 14 If this did not solve the issue, try the next solution. If this did not solve the issue, try one or both of the printer driver had a paper jam. 152 Troubleshooting Troubleshooting Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might have... might remain in the queue, try the next solution. Cause: The product was in the print queue. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 7: Clear the paper jam Solution: Clear the paper jam. Solution 5: Wait until the ...
User Guide
Page 157
...: There was corrupt. Cause: The document was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the...
...: There was corrupt. Cause: The document was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the...
User Guide
Page 158
...product as copying or scanning, your different software applications. Cause: The product was out of paper. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in your software application. If this did not solve the issue, try the next solution... product. Solution 1: Turn on the product Solution: Look at the On light located on the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. If this did not...
...product as copying or scanning, your different software applications. Cause: The product was out of paper. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in your software application. If this did not solve the issue, try the next solution... product. Solution 1: Turn on the product Solution: Look at the On light located on the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. If this did not...
User Guide
Page 198
... provided in the Wizard to scan again. 10. To refresh the Windows Device Manager 1. Click Finish to the computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Click Next through all of the screens that appear in the Start Here guide that ... and then reconnect the cable. Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Disconnect the USB cable from www.hp.com/support. 7. Do not connect the product to your computer. 5. Insert the product CD-ROM into your computer. Click USB Composite Device, ...
... provided in the Wizard to scan again. 10. To refresh the Windows Device Manager 1. Click Finish to the computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Click Next through all of the screens that appear in the Start Here guide that ... and then reconnect the cable. Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Disconnect the USB cable from www.hp.com/support. 7. Do not connect the product to your computer. 5. Insert the product CD-ROM into your computer. Click USB Composite Device, ...
User Guide
Page 205
...error condition, a green check mark is displayed next to install it on the computer. Select Download drivers and software (and firmware). 3. Try to : www.hp.com and click Software and driver downloads. 2. Double-click the patch to the component. If this did not solve the issue, ...in the field provided, and then press Enter. 4. To download and run the Scan Diagnostic utility to : www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Go to scan. Go to find and correct problems with your product name and model...
...error condition, a green check mark is displayed next to install it on the computer. Select Download drivers and software (and firmware). 3. Try to : www.hp.com and click Software and driver downloads. 2. Double-click the patch to the component. If this did not solve the issue, ...in the field provided, and then press Enter. 4. To download and run the Scan Diagnostic utility to : www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Go to scan. Go to find and correct problems with your product name and model...
User Guide
Page 214
...start printing automatically, start printing the jobs in queue. If this did not solve the issue, try connecting directly to your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. •... Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. To verify the print driver 1. Depending upon your computer. 5. Click the Advanced tab. 6. Errors 211 Troubleshooting Cause: The USB cable needed to select it . 3. The port...
...start printing automatically, start printing the jobs in queue. If this did not solve the issue, try connecting directly to your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. •... Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. To verify the print driver 1. Depending upon your computer. 5. Click the Advanced tab. 6. Errors 211 Troubleshooting Cause: The USB cable needed to select it . 3. The port...
User Guide
Page 215
...mark next to remove it . 4. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then ...your product to open the print queue. 3. Cause: The product was paused or offline. If the wrong driver is paused or offline 1. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and...
...mark next to remove it . 4. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then ...your product to open the print queue. 3. Cause: The product was paused or offline. If the wrong driver is paused or offline 1. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and...
User Guide
Page 216
Cause: The print queue needed to see if the issue is the software application or the driver. If this did not solve the issue, try to restart the service, and then click OK. 5. Close the software application and reopen it is clear ...
Cause: The print queue needed to see if the issue is the software application or the driver. If this did not solve the issue, try to restart the service, and then click OK. 5. Close the software application and reopen it is clear ...
User Guide
Page 217
... USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Solutions are listed in the power ...cord. Wait 60 seconds, and then plug in order, with the print driver correctly. d. Turn on the product. If this did not solve the issue, try the next solution. Cause: The software application was...
... USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Solutions are listed in the power ...cord. Wait 60 seconds, and then plug in order, with the print driver correctly. d. Turn on the product. If this did not solve the issue, try the next solution. Cause: The software application was...
User Guide
Page 272
... with . Support process If you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the HP All-in-One for shipment • Pack the HP All-in YYYY/MM/DD format, may...is available to qualified online support specialists • Software and driver updates for the product Support process 269 HP warranty and support HP online support is used in -One. Visit the HP online support Web site at www.hp.com/support. This section contains the following features: •...
... with . Support process If you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the HP All-in-One for shipment • Pack the HP All-in YYYY/MM/DD format, may...is available to qualified online support specialists • Software and driver updates for the product Support process 269 HP warranty and support HP online support is used in -One. Visit the HP online support Web site at www.hp.com/support. This section contains the following features: •...
User Guide
Page 280
...6 inch (10 x 15 cm) 145 lb. Specifications 277 For additional specifications, see the printed documentation that came with the HP All-in-One. HP recommends emptying the output tray frequently. * NOTE: For a complete list of ink you are using. This section contains the ... documentation that came with the HP All-in-One. Technical information 16 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printer driver. paper) n/a Legal paper ...
...6 inch (10 x 15 cm) 145 lb. Specifications 277 For additional specifications, see the printed documentation that came with the HP All-in-One. HP recommends emptying the output tray frequently. * NOTE: For a complete list of ink you are using. This section contains the ... documentation that came with the HP All-in-One. Technical information 16 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printer driver. paper) n/a Legal paper ...