Basics Guide
Page 4
Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
Contents 1 HP All-in-One overview 2 The HP All-in-One at a glance 2 Control panel features 4 Use the HP Photosmart software 5 Find more information 6 Access the onscreen Help 6 Finish setting up networking 7 Load originals and load paper 10 Avoid paper... application 16 Replace the ink cartridges 18 Clean the HP All-in-One 20 2 Troubleshooting and support 22 Uninstall and reinstall the software 22 Hardware setup troubleshooting 23 Network troubleshooting 25 Clear paper jams 28 Ink cartridge messages 28 Support process...33 HP support by phone 33 Additional warranty options 34 3...
Basics Guide
Page 5
...from your computer The HP All-in -One. Note This guide introduces basic operations and troubleshooting, as well as borderless images, newsletters, greeting cards, iron-on the HP All-in -One can scan almost ... make high-quality copies of photos, including borderless copies. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One to a computer first. You can enlarge or reduce the size... range of the HP Photosmart software that allows printing. Scan Scanning is connected to a computer with memory card slots which enable you to produce high-quality color and black-and-...
...from your computer The HP All-in -One. Note This guide introduces basic operations and troubleshooting, as well as borderless images, newsletters, greeting cards, iron-on the HP All-in -One can scan almost ... make high-quality copies of photos, including borderless copies. The HP All-in-One at a glance 2 HP Photosmart C5100 All-in -One to a computer first. You can enlarge or reduce the size... range of the HP Photosmart software that allows printing. Scan Scanning is connected to a computer with memory card slots which enable you to produce high-quality color and black-and-...
Basics Guide
Page 9
... most recent information which might be not be found in -One. - In the Device Support area, click Onscreen Guide or Troubleshooting. - To access the HP Photosmart Mac Help ➔ On the Help menu in -One series The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. To access help you follow the steps...
... most recent information which might be not be found in -One. - In the Device Support area, click Onscreen Guide or Troubleshooting. - To access the HP Photosmart Mac Help ➔ On the Help menu in -One series The HP Photosmart Mac Help appears. 6 HP Photosmart C5100 All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. To access help you follow the steps...
Basics Guide
Page 25
... must follow these steps: Troubleshooting common setup issues 1. To uninstall from the computer. 2. Disconnect the HP All-in -One to your computer before the HP All-in-One software is important that came with the HP Allin-One. Many issues are caused when the HP All-in the Setup Guide... Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100 All-in -One before prompted by the software installation screen. Turn off the HP All-in -One CD-ROM into your computer. Insert the HP All-in -One, wait one minute, then restart it ). 3. This chapter also provides...
... must follow these steps: Troubleshooting common setup issues 1. To uninstall from the computer. 2. Disconnect the HP All-in -One to your computer before the HP All-in-One software is important that came with the HP Allin-One. Many issues are caused when the HP All-in the Setup Guide... Monitor icon appears in the Windows system tray. 22 HP Photosmart C5100 All-in -One before prompted by the software installation screen. Turn off the HP All-in -One CD-ROM into your computer. Insert the HP All-in -One, wait one minute, then restart it ). 3. This chapter also provides...
Basics Guide
Page 27
... Press to highlight Preferences, and then press OK. 3. I connected the USB cable, but I am having problems using the HP All-in-One with the HP All-in-One. Troubleshooting and support For more information on , it might have installed the software, connecting your computer. To set your computer and the...the USB cable. Once you press the On button too quickly. Press to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in-One series When prompted, press to highlight Set Language, and then press OK. 4. It might take a few minutes for technical support...
... Press to highlight Preferences, and then press OK. 3. I connected the USB cable, but I am having problems using the HP All-in-One with the HP All-in-One. Troubleshooting and support For more information on , it might have installed the software, connecting your computer. To set your computer and the...the USB cable. Once you press the On button too quickly. Press to highlight Yes or No, and then press OK. 24 HP Photosmart C5100 All-in-One series When prompted, press to highlight Set Language, and then press OK. 4. It might take a few minutes for technical support...
Basics Guide
Page 29
...More Info. Solution Check to the documentation that your card. b. Troubleshooting and support Chapter 2 The computer is unable to turn the device on. Solution Turn on the HP All-in-One. 26 HP Photosmart C5100 All-in -One is not turned on. Solution Check the following : a. The System... Profiler is no network connection. Make sure your computer ● Cables to and from the HP All-in -One. Top light: If this ...
...More Info. Solution Check to the documentation that your card. b. Troubleshooting and support Chapter 2 The computer is unable to turn the device on. Solution Turn on the HP All-in-One. 26 HP Photosmart C5100 All-in -One is not turned on. Solution Check the following : a. The System... Profiler is no network connection. Make sure your computer ● Cables to and from the HP All-in -One. Top light: If this ...
Basics Guide
Page 31
... into place. 5. Gently push the door forward until it from the HP All-in -One. Troubleshooting and support 3. Turn off the HP All-in -One has a paper jam, check the rear door. Turn on the rear door to the remaining computers and the HP All-in -One series Chapter 2 I am using a cable modem without a router and I do... (LAN) for torn pieces of paper that might be replaced ● Ink cartridge problem ● Ink cartridge(s) are empty ● Ink cartridge(s) are expired 28 HP Photosmart C5100 All-in -One.
... into place. 5. Gently push the door forward until it from the HP All-in -One. Troubleshooting and support 3. Turn off the HP All-in -One has a paper jam, check the rear door. Turn on the rear door to the remaining computers and the HP All-in -One series Chapter 2 I am using a cable modem without a router and I do... (LAN) for torn pieces of paper that might be replaced ● Ink cartridge problem ● Ink cartridge(s) are empty ● Ink cartridge(s) are expired 28 HP Photosmart C5100 All-in -One.
Basics Guide
Page 33
...new ink cartridge(s). Solution Replace the indicated ink cartridge(s) with HP printers to : 30 HP Photosmart C5100 All-in the indicated ink cartridge(s) is to protect the printing system and to ensure ink quality. Genuine HP ink cartridges are near expiration. For more information, see ...Cause The ink in -One or the ink cartridge expiration message on your country/region, and then click Contact HP for information on your computer screen. Troubleshooting and support Chapter 2 If prompted, choose your computer screen. When you purchased genuine HP ink cartridge(s), go to...
...new ink cartridge(s). Solution Replace the indicated ink cartridge(s) with HP printers to : 30 HP Photosmart C5100 All-in the indicated ink cartridge(s) is to protect the printing system and to ensure ink quality. Genuine HP ink cartridges are near expiration. For more information, see ...Cause The ink in -One or the ink cartridge expiration message on your country/region, and then click Contact HP for information on your computer screen. Troubleshooting and support Chapter 2 If prompted, choose your computer screen. When you purchased genuine HP ink cartridge(s), go to...
Basics Guide
Page 35
...with the ink cartridges that were shipped with the HP All-in place. Cause One or more ink cartridges are installed. Contact HP customer support. Troubleshooting and support Chapter 2 Solution If you have color or photo paper loaded in -One series Replace the indicated ink cartridge(s) or press..., you might need to be able to : www.hp.com/support 32 HP Photosmart C5100 All-in the input tray when you might be cleaned. Solution Contact HP Support. Go to continue printing for technical support. Contact HP Support. For more information, see : Replace the ink...
...with the ink cartridges that were shipped with the HP All-in place. Cause One or more ink cartridges are installed. Contact HP customer support. Troubleshooting and support Chapter 2 Solution If you have color or photo paper loaded in -One series Replace the indicated ink cartridge(s) or press..., you might need to be able to : www.hp.com/support 32 HP Photosmart C5100 All-in the input tray when you might be cleaned. Solution Contact HP Support. Go to continue printing for technical support. Contact HP Support. For more information, see : Replace the ink...
Basics Guide
Page 37
... the extended service plans. Help may also be available at about the time that this situation (such as a thunderstorm, HP All-in -One series Go to this situation began? - Troubleshooting and support 34 HP Photosmart C5100 All-in -One was moved, etc.)? After the phone support period After the phone support period, help is available from...
... the extended service plans. Help may also be available at about the time that this situation (such as a thunderstorm, HP All-in -One series Go to this situation began? - Troubleshooting and support 34 HP Photosmart C5100 All-in -One was moved, etc.)? After the phone support period After the phone support period, help is available from...
Basics Guide
Page 42
...4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make...message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, ... phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications ...
...4 CAT-5 Ethernet cable 7 clean exterior 21 glass 20 lid backing 20 color graphics display 4 connect wired network (Ethernet) 7 connection problems HP All-in-One does not turn on 23 control panel buttons 4 features 4 copy make...message 32 error messages 28 expired 30 HP ink depleted 31 incorrect 29, 32 missing 29 non-HP ink 30 replace 18 replace soon 32 troubleshoot 25 J jams, paper 12, ... phone support 33 phone support period period for support 33 photo paper specifications 35 Photosmart Express 4 physical specifications 36 power specifications 36 print from software application 16 specifications ...
Basics Guide
Page 43
... 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink cartridges...
... 25 printer alignment 25 USB cable 24 troubleshooting No TCP/IP 26 Printer not Found 26 unable to discover device 26 using a cable modem without a router 28 U uninstall software 22 USB cable installation 24 W warranty 34 wireless router 7 Z zoom button 5 40 HP Photosmart C5100 All-in-One series reinstall software 22 replace ink cartridges...