Basics Guide
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... series. Electronic Help The Electronic Help provides detailed instructions on features of your HP Photosmart that are not described in order. TIP: For more help and support from the HP Web site at www.hp.com/support. Make sure you have problems during setup, see Troubleshooting in the last section of the Start Here guide...
... series. Electronic Help The Electronic Help provides detailed instructions on features of your HP Photosmart that are not described in order. TIP: For more help and support from the HP Web site at www.hp.com/support. Make sure you have problems during setup, see Troubleshooting in the last section of the Start Here guide...
Basics Guide
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...been properly installed. Plug the power cord back in the Setup Guide that you might be a problem with the power outlet. Troubleshooting and support Hardware setup troubleshooting 15 Disconnect the HP Photosmart from a Mac and then reinstall 1. On the desktop, open the CD-ROM and then double-... CD-ROM drive. 6. After the software is properly installed, double-click the HP Solution Center icon on . Plug in -One Installer. 7. If it on the desktop. It might encounter while setting up the HP Photosmart hardware. If you press the On button again during this did not solve the...
...been properly installed. Plug the power cord back in the Setup Guide that you might be a problem with the power outlet. Troubleshooting and support Hardware setup troubleshooting 15 Disconnect the HP Photosmart from a Mac and then reinstall 1. On the desktop, open the CD-ROM and then double-... CD-ROM drive. 6. After the software is properly installed, double-click the HP Solution Center icon on . Plug in -One Installer. 7. If it on the desktop. It might encounter while setting up the HP Photosmart hardware. If you press the On button again during this did not solve the...
User Guide
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... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan ... photos...37 9 Work with cartridges Check the estimated ink levels 39 Replace the cartridges...40 Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81...
... series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan ... photos...37 9 Work with cartridges Check the estimated ink levels 39 Replace the cartridges...40 Order ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81...
User Guide
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... Has this situation (such as a thunderstorm, product was moved, etc.)? Solve a problem 46 Solve a problem Support phone numbers The support phone numbers and associated costs listed here are those in effect... only for mobile phones. Chapter 10 Phone support period One year of the computer and the product. Placing a call Call HP support while you add any new hardware or software to..., the Middle East, and Africa, go to provide the following information: • Product name (HP Photosmart C4600 series) • Serial number (located on a land line. To determine the duration of...
... Has this situation (such as a thunderstorm, product was moved, etc.)? Solve a problem 46 Solve a problem Support phone numbers The support phone numbers and associated costs listed here are those in effect... only for mobile phones. Chapter 10 Phone support period One year of the computer and the product. Placing a call Call HP support while you add any new hardware or software to..., the Middle East, and Africa, go to provide the following information: • Product name (HP Photosmart C4600 series) • Serial number (located on a land line. To determine the duration of...
User Guide
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...called the Terminate and Stay Resident (TSR) programs automatically loads. Solve a problem 48 Solve a problem Make sure to remove them properly using the uninstall utility provided when you might...have reinstalled the software. 6. Disconnect the product from loading so that came with the HP Photosmart. These programs activate some of the computer utilities, such as the anti-virus software..., that came with the product. Follow the onscreen instructions and the instructions provided in -One Driver Software, and then click Change/ Remove. Double-click Add/Remove Programs (or click...
...called the Terminate and Stay Resident (TSR) programs automatically loads. Solve a problem 48 Solve a problem Make sure to remove them properly using the uninstall utility provided when you might...have reinstalled the software. 6. Disconnect the product from loading so that came with the HP Photosmart. These programs activate some of the computer utilities, such as the anti-virus software..., that came with the product. Follow the onscreen instructions and the instructions provided in -One Driver Software, and then click Change/ Remove. Double-click Add/Remove Programs (or click...
User Guide
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...product, it . 5. Restart your computer before the HP Photosmart software is properly installed, double-click the HP Solution Center icon on the desktop. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Solve a problem To verify that an Unknown Error has occurred Setup ...cable to do so, you have already installed it). 3. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Turn off the product, wait one minute, then restart it does not print • When I insert...
...product, it . 5. Restart your computer before the HP Photosmart software is properly installed, double-click the HP Solution Center icon on the desktop. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Solve a problem To verify that an Unknown Error has occurred Setup ...cable to do so, you have already installed it). 3. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Turn off the product, wait one minute, then restart it does not print • When I insert...
User Guide
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... MSCONFIG utility application appears. Solve a problem Setup troubleshooting 55 CAUTION: If the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to twain_32 old. 3. Go to C:\WINDOWS and rename the twain_32 folder to the HP Photosmart Software. When the Run dialog box...
... MSCONFIG utility application appears. Solve a problem Setup troubleshooting 55 CAUTION: If the computer is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to twain_32 old. 3. Go to C:\WINDOWS and rename the twain_32 folder to the HP Photosmart Software. When the Run dialog box...
User Guide
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... registration (Sign up properly as follows: • Unplug the USB cable and plug it in . 4. Cause: The registration screen did not launch automatically. 57 Solve a problem To retry the USB connection 1. Verify that the USB cable is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached... a keyboard. • Verify that the USB cable is set up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4600 series, and then clicking Product Registration. Click Retry to retry the connection. 5.
... registration (Sign up properly as follows: • Unplug the USB cable and plug it in . 4. Cause: The registration screen did not launch automatically. 57 Solve a problem To retry the USB connection 1. Verify that the USB cable is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached... a keyboard. • Verify that the USB cable is set up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4600 series, and then clicking Product Registration. Click Retry to retry the connection. 5.
User Guide
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...the Print Properties dialog box. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Solution 4: Clean the glass Solution: Clean the glass and lid backing. Solve a problem Solution 5: Check the print catridges Solution: Check the estimated ink levels in the print .... If there is a problem with the print cartridges. In the HP Solution Center, click Settings. 3. If the problem persists, you are making a copy, try the next solution. Cause: The quality of the sheet protectors. this did not solve the issue, try placing one or more information, see:...
...the Print Properties dialog box. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Solution 4: Clean the glass Solution: Clean the glass and lid backing. Solve a problem Solution 5: Check the print catridges Solution: Check the estimated ink levels in the print .... If there is a problem with the print cartridges. In the HP Solution Center, click Settings. 3. If the problem persists, you are making a copy, try the next solution. Cause: The quality of the sheet protectors. this did not solve the issue, try placing one or more information, see:...
User Guide
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...cartridge alignment sheet. 7. When the On button stops flashing, the alignment is loaded in the input tray when you have colored paper loaded in the input tray when you want to scan the page. In the Print Settings area, click Printer .... 3. Also, if you align the print cartridges, the alignment will fail. To align the print cartridges from the HP Photosmart Software 1. Load unused plain white paper into the input tray, and then try the next solution. The Printer Toolbox ...print bitmapped text, it might have jagged edges when enlarged or printed. Solve a problem 72 Solve...
...cartridge alignment sheet. 7. When the On button stops flashing, the alignment is loaded in the input tray when you have colored paper loaded in the input tray when you want to scan the page. In the Print Settings area, click Printer .... 3. Also, if you align the print cartridges, the alignment will fail. To align the print cartridges from the HP Photosmart Software 1. Load unused plain white paper into the input tray, and then try the next solution. The Printer Toolbox ...print bitmapped text, it might have jagged edges when enlarged or printed. Solve a problem 72 Solve...
User Guide
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...open • Firmware revision mismatch • Memory is full • Scanner failure • Missing HP Photosmart Software Door open . To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your computer. If the OCR... language does not match the language in the original image. Errors 87 Solve a problem Cause: The print cartridge door was ...
...open • Firmware revision mismatch • Memory is full • Scanner failure • Missing HP Photosmart Software Door open . To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might be installed on your computer. If the OCR... language does not match the language in the original image. Errors 87 Solve a problem Cause: The print cartridge door was ...
User Guide
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...an unknown cause interrupted your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software • Solution 2: Turn on the product • Solution 3: Turn ... cord directly into your country/region, and then click Contact HP for information on calling for service. Solve a problem Missing HP Photosmart Software Try the following solutions to www.hp.com/support. To install the HP Photosmart Software 1. Memory is installed, restart your scan. If it...
...an unknown cause interrupted your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software • Solution 2: Turn on the product • Solution 3: Turn ... cord directly into your country/region, and then click Contact HP for information on calling for service. Solve a problem Missing HP Photosmart Software Try the following solutions to www.hp.com/support. To install the HP Photosmart Software 1. Memory is installed, restart your scan. If it...
User Guide
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Cause: The HP Photosmart Software was turned off the product and then on again. Solution 3: Turn on the computer Solution: Turn on the product. Make sure the other end ... a USB port on setting up the product and connecting it to the computer. If this did not solve the issue, try the next solution. Solve a problem For more information on your computer.
Cause: The HP Photosmart Software was turned off the product and then on again. Solution 3: Turn on the computer Solution: Turn on the product. Make sure the other end ... a USB port on setting up the product and connecting it to the computer. If this did not solve the issue, try the next solution. Solve a problem For more information on your computer.
User Guide
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...Reinsert the memory card. NN files could not open or save the file. Unreadable files. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a list of the files on the inserted memory card were damaged. If you ...the memory card • Solution 2: Print photos from the computer Solution: Take some photos with your computer, you can print them using the HP Photosmart Software. Solutions are listed in the product. Chapter 10 File messages The following solutions to resolve the issue. If this did not solve the...
...Reinsert the memory card. NN files could not open or save the file. Unreadable files. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a list of the files on the inserted memory card were damaged. If you ...the memory card • Solution 2: Print photos from the computer Solution: Take some photos with your computer, you can print them using the HP Photosmart Software. Solutions are listed in the product. Chapter 10 File messages The following solutions to resolve the issue. If this did not solve the...
User Guide
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... 91 Cause: There was not enough available memory on the memory card are corrupted. Solutions are not using the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is corrupt, reformat the memory card in your digital camera. Solution 1: Reinsert the memory...
... 91 Cause: There was not enough available memory on the memory card are corrupted. Solutions are not using the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is corrupt, reformat the memory card in your digital camera. Solution 1: Reinsert the memory...
User Guide
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... time. The print carriage moves to release it, and then pull it . 6. Hold the print cartridge by its sides. Remove and clean each print cartridge one at the same time. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from the back of... the print carriage is missing. Lightly press down on the product and open the print cartridge door. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. If the problem persists, clean the contacts of the product. 2. To clean the print cartridge contacts 1.
... time. The print carriage moves to release it, and then pull it . 6. Hold the print cartridge by its sides. Remove and clean each print cartridge one at the same time. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from the back of... the print carriage is missing. Lightly press down on the product and open the print cartridge door. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. If the problem persists, clean the contacts of the product. 2. To clean the print cartridge contacts 1.
User Guide
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... the slot. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Solve a problem 104 Solve a problem Chapter 10 3. Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Inspect the print cartridge contacts for more than 30...
... the slot. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Solve a problem 104 Solve a problem Chapter 10 3. Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Inspect the print cartridge contacts for more than 30...
User Guide
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... 6. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. Lightly press down on the product and open the print cartridge door. Remove and clean each print cartridge one at the same time. Inspect the print cartridge contacts ...will not come apart or leave fibers. CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. Solve a problem 108 Solve a problem Chapter 10 Make sure you out of the product. 2. These can damage the print cartridges). Dip a clean foam rubber swab or lint...
... 6. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. Lightly press down on the product and open the print cartridge door. Remove and clean each print cartridge one at the same time. Inspect the print cartridge contacts ...will not come apart or leave fibers. CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. Solve a problem 108 Solve a problem Chapter 10 Make sure you out of the product. 2. These can damage the print cartridges). Dip a clean foam rubber swab or lint...
User Guide
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... it, and then pull it . 6. To clean the print cartridge contacts 1. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Errors 117 Solve a problem Remove and clean each print cartridge one at the same time. Make sure you out of the slot. The print carriage moves to the far...
... it, and then pull it . 6. To clean the print cartridge contacts 1. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Errors 117 Solve a problem Remove and clean each print cartridge one at the same time. Make sure you out of the slot. The print carriage moves to the far...